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Room was comfortable and clean Overall very tacky with no substance. Grandure at a distance,up close very disapointing. Poor staff service, Jacuzzi did not work, toilet not working but fixed hours after arriving, Pool not available due to wedding party. Not to be recommended as a hotel by an means.
Charming staff, comfortable accommodation, incredibly different from the norm, quite kitch in a good way. Over the top, but one of the most amazing hotels we have ever stayed in. Would definitely recommend it to others. Quite an experience. Live groups/music on both sides of the restaurant in the evening. It was difficult to hear ourselves talk, but not a big issue.
We had enjoyed our stay in Grand Hotel La Sonrisa so much that at the end we just did not want to leave! Beautiful, comfortable hotel with big rooms and lovely pool area and garden. Very clean, very stylish and very friendly staff. The service was excellent.
Wonderful dekor- beautiful surrondings. Thats it ! They are living on tours and big weddings. They are not used to have normal hotelguests.
The staff tried hard to accommodate us. The main purpose of the hotel seems to be as a wedding venue and the noise on the Saturday and Sunday nights was intolerable. The grounds are very poor, small and nowhere for children to play. The pool was dirty and closed off. Although the staff were friendly, the restaurant had a very limited choice, and we only ate there once, the breakfasts were very basic. Not 5 stars!
Very helpful and happy staff, and the many things to look at whilst there. All Good.
As mr. Polese said: At our hotel we don't welcome only aristocrats, we treat everyone like a king, it's trough.
The rooms were incredible to look at, the grounds were great, and horses grazing were great. The pool was pretty. We found a great place to eat it was called Carmansitas, if you come out of the hotel and take a right it is 2 miles up the road on the left. Menu is in Italain however food was incredible. Almost every dish is 6 euros or less. The staff was not very friendly, except for Danny, he was great. The beds in the Luxury rooms were very hard and very uncomfortable. The refrigerator never stayed cold, and it was very hard to get a outside line.
The Hotel itself -Old fashioned Grand Hotel -very unique Too much decoration-in the middle of nowhere without roadsigns breakfast :cold eggs
Very charming hotel with a warm and friendly staff.
great staff, excellent map, fantastic location for exploring the entire bay of naples as well as pompeii, clean hotel and rooms, the free internet, web cam and memory card reader was an excellent feature. Breakfast wasn't brilliant especially for a supposed four star. Have stayed in better three stars in the past, but it met our needs.
Location was great and it had an "oasis" feel. Very nice nibbles available in the evening. Room was quite warm for the season and it was difficult to cool it off.
Very comfortable hotel. Location is excellent in front of Pompeii. Quiet gardens. We had superior rooms which are very comfortable with excellent bed and bathroom. Very friendly staff. Breakfast was perfect. Nothing !
The breakfast was precisely what was needed - simple but filling. And the location is excellent. It was slightly tricky to find the hotel from the circumvesuvio train, but there's not a lot they can do about that!
The hotel was clean and pleasant with beautiful grounds, the staff were very helpful. The breakfast variety was limited, but it was fresh and filling. The location was excellent. The sound proofing of the rooms could be better.
convenience to Pompeii ruins, friendliness of staff
Close to Pompei ruins and still a quality hotel. Price was very reasonable. Parking was a bit of a hassle but it was free, so no real complaints.
Welcoming, clean , stylish The shower
Good location near entrance to Pompei ruins room was a little tired. beds were hard
We booked the hotel since it was close to the Pompei ruins. The hotel was clean comfortable and the staff was very helpful. Their restaurant had excellent very fresh seafood. So it met our objective. Although I liked the hotel it is in a very run down city. I would only recommend it for those that want to be close to the Pompei ruins.
Hotel was modern, clean and comfortable
Pretty much everything. Very little to say here.
The building is modern, clean and comfortable and the grounds are beautiful. The staff is very attentive and efficient. The continental breakfast is excellent. We were even offered the services of a shuttle bus to reach the ruins and again in the evening to go out for dinner. The wireless Internet, though free, does not work in all the rooms. There is, however, excellent reception in the comfortable sitting area near the reception desk and in the garden.
the food was excellent, staff was friendly and spoke english. we slept above the restaurant and in the morning the staff was sometimes a bit loud.
superb hotel with a lovely garden and swimming pool, friendly staff, not far away from the vesuvius, pompei and naples (by car) castellamare di stabia is not the place to be, the hotel is an oasis in a poor neighbourhood
very friendly staff and welcoming, lovely room exellent views great location, great food, very relaxing no
I could find no fault at all with the hotel. For us it was excellent. N/A
The hotel is surrounded by a beautyfully decorated garden/parc, The stuff of La Medusa is very friendly and helpfull. Evrything in this hotel is excellent, well-cared and well decorated. They have a Vantaxi, which is not too expensive. Traffic in Napoli and in the different towns on the Amalfi coast is especially tiring. A good solution is to take the Vantaxi from the Hotel to go to the station of Castellammare di Stabia. The food is very good and you can ask for special italian preparations.We liked it!
Perfect for breaking trip between Airport and Amalfi Coast - close to Pompey and Road - good pool to cool off in. Endearing staff tried hard. Not really - it's big and a bit formal - but that is part of it's charm.
beautiful hotel with terraces and palm trees, staff very kind and helpfull the area is not so nice
fresh prepared orange juice excellennt bar nibbles
Hospitality, attentivenes of staff, great garden and view over Vesuvio
Amazing staff, the comments on the other reviews are so true, Maria, Antonio thank u, u were wonderful. Francesco too for ur help. This hotel really should be five star, its service & facilities certainly are. I'd consider us to be experienced traveler's, this hotel surpassed all my expectations. You need a car.
Ask for Allesandro as a tour guide
After a long trip down to Pompeii, we were welcomed into the oasis of the Hotel Diana, by great staff and wonderful ambiance. Highly recommend.
Friendly service; garden Room a little noisy
Extremely nice, helpful, and friendly staff. Staff positive attitude to hotel guests is really exceptional there. Very clean and very nice atmosphere. I strongly recommend Diana hotel for visiting not only Pompei and Vezuvius, but also Napoli. When you will visit Pompei you will be able to compare clean, attractive, and friendly Pompei and Diana hotel with situation in Napoli. Napoli is very interesting for visit but I strongly recommend not to stay there but in Diana hotel im Pompei. Napoly is just 25-30 minutes from Napoli cetral station by train.
The very kind and warm personell, the beautiful garden. We felt at home immediately. Just like we were part of the family. sometimes noisy in the night ( cleaning the streets, traffic ) but we did not find this very bad, especially because the things I mentioned above
Excellent location, convenient to historical site. Very small room.
The helpfulness of the staff, the beautiful courtyard gardens, secure car parking, in all a really good experience. I very rarely rate anything as excellent but this hotel is really close to being so. There was less sound insulation from adjacent rooms than I would have like, although the occupants were not particularly noisey.
I thought the Reception Staff were very friendly & helpful, they did all they could to make our stay enjoyable.
We booked only one night and stayed for 3 nights :-) very nice hotel staff, perfect location in Pompei town centre, very clean, safe parking, internet ...
The staff were very pleasant, friendly and helpful. They had no hesitation in preparing a full days schedule for a tour of the Amalfi Coast.
Great proximity to Pompei train station and a 10 minute walk to main entrance of ruins.
Staff very helpful and friendly. The location of the hotel is perfect for visiting the ruins in Pompeii or the main shopping centre. No
Friendly, helpfull staff. Clean, comfortable room. Good views from balcony. Secure accomadation with gated parking.
I loved he staff, very family oriented, good location, nice balcony facing the mountains, great bread at breakfast
friendliness of staff and locality not much for breakfast
Nice hotel, 5 minute walk to Pompeii. Free parking, nice staff and breakfast
The hotel was in a convenient location, very close to Old Pompei. The staff were friendly and tried their best to help you find your way around town. The rooms are basic, but clean and satisfactory. The rooms aren't very soundproofed. I could hear, very clearly, conversations, televisions, dogs, and motorcycles throughout the night. The hotel is good for one or two nights, but not for long term stays.
They took good care of us. Someone was always there. They knew our name. Were very helpful in getting around town. It was close to the places we wanted to go. Pompeii was just a couple of blocks away. We took the train to Sorrento which was about a 15 minute walk. Our next stop was Mt. Vesuvuis which was a short trip. Very convenient location.
Friendly staff let us into room at 11am to leave baggage and organised taxi for departure. Very noisy plumbing!
It was a nice family runned hotel, located very nearby Pompei excavations. You can park the park behind the hotel in a safe private parking lot. We also had a nice balkony. Breakfast is good. People very friendly. No
It was the best hotle we stayed in in Italy! The people who ran it were incredibly friendlsy and very very helpful and kind!!! The breakfast was elegant the room quiet and clean and comfortable..the people were the best part!!!!!!!
Had a very nice and large room with a big balcony. The hotel is very often used for weddings or other celebrations. The location of the hotel is rather noisy.
Especially front staff is very friendly and support full. And you can get the information of nearest ferry station to the Capri island. On the top of the roof, there is terrace where you can see the wide view of Napoli city. During my stay, I can see the fire works which was held as a wedding ceremony celebration. The place where breakfast is served is under the ground floor, so I could not enjoy the atmosphere of outside air, which disappointed me first. But you can bring the food outside where table and chairs are settled. Secondary quality of breakfast is not so great as for example hotel at the Firenze, it is just served toast and some hams, beacons, fruit and other.
Good location for visiting Pompeii; good value.
Beautiful luxury hotel. Staff were fantastic, very attentive and polite. Room was very spacious and clean with huge balcony overlooking the lovely gardens. Location was good for Pompeii (5-10 min drive). Situated in a residential location, so no bars/restarants within easy walk, however, very nice hotel restaurant, which seemed to open just for us, apparently their only guests that night.
The grounds were pretty but were full of wedding guests We checked out after one night because there was a wedding reception which took over all of the hotel and grounds. We could not use the swimming pool, relax in the grounds or eat dinner there unless it was a few feet from the wedding reception where the noise was phenomenal. They would not allow us to eat anywhere else. Very few good restaurants nearby which made this very inconvenient. Noise did not stop until late. There was another wedding the following day so we checked out and had to find alternative accommodation. No reduction was offered for the inconvenience.
The staff were very friendly and helpful. The hotel is a luxury hotel and very clean. We stayed at this hotel because of its location, i.e. close to family. The hotel appears to be set up as a function hotel catering for weddings as there main business with at least one wedding every day of our stay. For most of our stay we were the only guests.
Swimming pool, view to Vesuvius, kitchen, nice garden, friendly staff ! General manager Luciano Annunziata !! Everything was ok!
I was impressed with the thought and styling throughout of the seating areas, terraces, & swimming pool. The bathroom/double room with a wrap around balcony, was large with views of Mount Vesuvius from the bedroom, and another of the Trecase and the sea. The restaurant's picture windows, provided stunning panoramas. I thought the restaurant did not warrant the prices charged.
Welcoming and service was very good The location is up hill in small town, you mast have car
Beautiful hotel, beautiful room and view. Clean and very comfortable hotel, very good breakfast and coffee. Friendly staff and hotel owner. Poor dinner possibilities. Bathroom floor wet after showering, English of receptionists and waiters could be better.
This is a comfortable, modern, spotlessly maintained smaller hotel a few miles above Pompeii. It may be unique in that it manages to give you a grand view on both the bay of Naples and mount Vesuvius at the same time. The staff is friendly and helpful, the rooms are spacious, an inviting terrace with swimming pool and ample space for breakfast extends around the structure. While you can get there to/from Pompeii or Ercolano in a matter of minutes, the use of a GPS is advised. If you call off season, if it is late and the manager suggests a dinner at the hotel, accept it. Don't let him, however, advise you about everything you are going to eat and drink, without ever showing you a price list (which he knows how to do admirably - and illegally), ask for the menu.
Lovely good quality hotel with beautiful views. Staff very helpful and friendly. Facilities excellent good position for Pompei and Herculaeum. The continental breakfast is very basic and could be improved.
location,view, noise of the road near the hotel
The front esk reception area personnel were outstanding and gave great service. I want to particularly site lia as most helpfull. Alphonse, Roberto, and Leonardo were very accommodating. The food service personnel did a terrific job including Ciro and Alphonse. They are added an immeasurable dimension to our stay. Please extend our thanks to them. The only proble for us was transportation. But all did work out well for us.
Fine. Well situated for visiting nearly everything by train and bus.The Hotel has a free shutle bus, bringing you to and fromSorrento as well as to the railway stations nearby. Really fine service. The restaurant should offer better meals. But the breakfast really ok.
The room was spacious, modern furnishing, good working air conditioning, great shower and of course the private beach was wonderful
the location was good for our purpose . Sorrento , Ischia , Napoli < Pompei . Easy to find , and comfortable rooms. The food
The view Not really
Great location. Hotel facilities, layout and design were wonderful. The breakfast was amazing No
Very helpful staff! Beautiful room and very clean! I would definitely stay there again! Very good breakfast and dinner was also delicious!
Very good hotel if you have car.Good price for good quality. We booked standard rooms, and received a superior rooms. Very nice staff at reception, in the restaurant and in the spa. Very good breakfast.This hotel has private parking. This pleace ist close to: Pompeji, Vezuvio,Sorento, Amalfii Coast and Neapol. If you go to Neapol take train from Vicko ( do not drive a car!!!!). Ask at reception. Polecam ten hotel z ręką na sercu jeśli jedziesz samochodem. Super lokalizacja, super śniadania i personel nigdy z niczym nie było problemu. Niedaleko miejscowość Vicko gdzie można zjeść świetne jedzenie i z tej miejscowości dojechać do Neapolu.
Staff and close proximity to rail transport Hotel maintenance not up to standard
The staff were really helpful and friendly, the rooms were clean and the breakfast was great too. The station was right next to the hotel so it was really easy to get around (Not noisy at night time) We were also give a gift from the hotel when we left ! N/A
Location, staff and room Turning the a/c off when we the only people left in the restaurant
The hotel staff was very friendly and helpful, especially Emanuela, who helped us with train schedules and various attractions. The hotel is convenient to Pompeii ruins and to restaurants in the town.
Nice hotel & friendly staff. Pictures on their website make it look more luxurious than it is, however it was great. Quite noisy for a hotel that was in the bottom end of town. Opposite the Pompeii Santuary station - make sure you get the right one - there are 3 Pompeii stations & we ended up with a train trip to Sorento in error & then had to pay a taxi to get back from Pompeii Scavi. The only negative was that they advertise free wiifii on their website, but wanted to charge 6 euro to use it when we were there.Think that I would rather stay at the Pompeii Scavi end of the ruins if I were to go again. The only negative was that they advertise free wiifii on their website, but wanted to charge 6 euro to use it when we were there. Think that I would rather stay at the Pompeii Scavi end of the ruins if I were to go again.
Friendly and helpful staff The mattress was a bit too hard!
The staff were very helpful Beds were quite uncomfortable
Convenience of the location (very close to the Pompei ruins) and friendliness of the hotel staff
Excellent Location for Pompeii and station to Herculaneum. Good bus service to Vesuvius. Food in hotel ok. Water leak in room which was not repaired despite reporting it every day during stay. Hairdryer didn't work. Beds small. Breakfast not ready on day of departure even though we arrived after 7.30am.
The location was amazing, staff were informative, friendly and helpful, sun terrace and hottub were a definate plus. Visited all the major sights easily and cheaply, plenty of good places to eat and drink.
Thank you Guisseppinfor the warm welcome and accommodating us with parking
The hotel is close to the city centre and the historic remains of Pompei are within walking distance. The staff were friendly and very helpful.
good breakfast, good parking, delicious restaurant across the street 1) centre-hotel waling distance a bit large, and through a dessertic zone, which may not be pleasant at night; 2) not 4 stars worth it based on the room quality, but rather a 3 or 3+
very good hotel, situated in a strategic position to visit the city and the other tourist resorts; they gave us free parking for the Pompeii Ruins. Excellent services, confortable rooms and very friendly staff. we suggest it.
The personnel was very kind and helpful. The internet connection in the room was free and worked very well all the time. The breakfast was ok. The hotel was peaceful with a little garden. About 1 km to the Pompei scaves. The receptionist took us to the railway station when we left the hotel without asking it, very kind! (And I forgot tip...) Cheese and ham were in warm plate during the breakfast time and seemed nothing but fresh.
kindness and helpful staff, clean and comfortable rooms , the location near the center and not noisy, the new structure, modern and welcoming, the restaurant where we ate excellent grilled fish. also gave us free parking for the pompeii ruins. We also return because the hotel is located near the motorway and we were able to arrive to Naples and Sorrento without going crazy to find your way. Very good.
Friendly Staff Bit out of the way, good job we had the car
I liked pretty much everything about it. It was clean, comfortable and affordable. We could have stayed at a more expensive place, but we figured we would use the room to sleep and get cleaned up. The rest of the time would be spent sightseeing. The breakfast was a typical small Italian breakfast. Just coffee and a croissant. The ones are very nice and although there was a bit of a language barrier, we had no trouble communicating. I highly recommend this place for someone looking for a clean comfortable place without all of the amenities of a big hotel. We arrived about 3.5 hours before the check in time and figured we would just leave our bags and go sightseeing. The place is accessible through a locked gate with an intercom. Unfortunately, no one was there and we had to sit at the corner cafe for a few hours. As I stood outside the gate trying to call them, I could hear their phone ringing inside. So, I knew they were not there. Eventually someone answered and let us in.
The hotel was very clean and comfortable, the staff were very friendly, the breakfast buffet was a little limited but perfectly adequate, free wi-fi connection was good. A minor problem was the location of the hotel. It was just a little too far out of town and required a 15 minute walk to reach. The main problem, however, was the early morning traffic noise. Because of the heat we slept with the bedroom window open and from about 5.00am there was considerable noise from heavy vehicles, which on occasion actually caused the building to shake even though it was about 30 metres from the road!
the view, proximity to the sights and food etc. the animals. the staff. pillows. gnats, although that wasn't the hotel's fault!
near to Pompeii ruins. Carparking available . Rooma clean
Comfortable and well appointed room. Good breakfast. Very well placed next the entrances of the ruins at Pompeii. Pleasant staff Nothing
freindly staff. Clean. Convenient. Wireless Internet free The weather in march was wet & unusually cold. Room heating was OK. The very large dining room was cold, & was only open for breakfast (good continental) So it was a 15 min walk in the wet to get a meal. Otherwise OK
Very close to old Pompeii (which is why we were there), just a short stroll to the entrance.
easy walk to downtown and ruins italian breakfasts were too sweet for us
The hotel is perfectly located for a visit to Pompei, 15 walk to the gates, and is equipped with airconditioning so that closing the widows and doors road noise is pretty much eliminated. Good restaurant just across the street. Very classy lobby and breakfast dining area. None
Family run, very nicely decorated in typical Italian design, only 15 rooms so nice and quiet, very clean, helpful pleasant staff . We liked the pet dogs. Fair bit of traffic noise, continental breakfasts became boring, coffee disappointing!
very polite and helpfull staff. made an effort to help you fit in. breakfast was continental style with a wide choice of fresh rolls, cereals, cakes etc. allowed bags to be stored after checkout for 8 hours till needed to leave for flight giving a final day of hassel free sight seeing. nothing i would say i disliked. rooms were not massive, beds were big! but clean and well presented. there was a large balcony attatched that made up for smaller room.