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The reception staff were welcoming and helpful and spoke English. Originally we had planned to stay in Ivrea, but after a brief visit in the evening we preferred the quiet location of this hotel, and its easy access to the autostrada. Bed comfortable, room functional. Restaurant open, the only one in the locality as far as we could see. Food was good. Decor rather 'sludgy'. It would have been useful to have the menu in English, as our Italian doesn't extend beyond pizza/pasta (I'm ashamed to say).
the restaurant was very good
Good restaurant,friendly staff,spacious room for four people ,Engllish spoken and reasonable price.
breakfast not best quality and slow to replenish items as they ran out
We had everything we needed and the staff were all extremely helpful. We would certainly stay again. It was a shame that the restaurant was closed on the night we stayed as the menu looked superb, but the owner was very kind and booked us a table at a nearby restaurant which was good.
Loved the castle atmosphere and the staff
Excellent experience and a free private tour of the Castle in the morning.
The atmosphere was very impressive. A little bit too pretentious.
Ambiance, helpful staff 1st room had no AC but we were moved to another room
Perfect location for a romantic weekend.
Special Ambiente & service
really castle, high class restorant
Staying in an actual castle is a great experience - we have returned severla times. We would like to have eaten outside when the weather was good - we have seen one table outside but were told we could not eat outside - not sure who can
Most of all the friendliness and helpfulness of the staff, but the architecture of the castle made it a wonderful place to stay. It was great.
Wow - this is a real fantasy castle, complete with tapestries and coats of armour. Rather eccentric but delightful. The food in the restaurant was delicious and the service excellent. Breakfast and parking included! Nothing really to complain about - don't expect perfection - live with any funny little idiosyncrasies (a wobbly loo seat) Just enjoy the experience.
The restaurant (which does not belong to the hotel yet is in the same building) serves the food extra-loaded with fat - impossible to eat.
the price the location, there was a building site nearby
The hotel is very nice and comfortable. All room facilities are in excellent condition. Good breakfast. Very helpful staff. It might not be easy to get to the hotel unless travelling by your own car.
Kind staff. Easy to reach by car. Good breakfast with typical products of the "Canavse" region.
Nice rooms clean and spacious, good overall services, fair breakfast The location is some km outside Ivrea and is reachable only by car
An excellent hotel for an overnight stay as its near the motorway, friendly staff, big rooms, we didn`t try the hotel restaurant, a very good pizzaria not too far away.
Excellent restaurant next door. No
The room was pleasant and comfortable; we just needed an overnight stop to meet up with friends nearby and it was adequate for that. Hadn't appreciated quite how close, ie beside, the motorway it was.
very friendly & helpful staff, great with kids. Thank you!
welcome and general outline Yes, dining room exhibits an "antique" water rill (in fact restaurant built in an ancient stable). This prooves outmost dangerous and should be corrected immediately.
We loved the bedroom - simple and elegant We found shower hose was broken in the bathroom
Very helpful staff, lovely building in rural grounds, good public rooms, decent sized pool with attendant for drinks, ices, etc. Good sized bedrooms but vary considerably in layout. Good food in restaurant where you can eat outside under a verandah if hot or in elegant interior. Good for relaxing round the pool and reading. Poor and complicated internet connection payable per hour continuous. Hardly any other restaurants to eat at apart from the hotel. Too many mosquitoes in outside restaurant. Bedrooms could do with better interior design.
I chose this hotel because of the facilities and it's location. It was an ideal place to spend a relaxing weekend with swimming pool and spa facilities (I did not use the spa this time but stayed at this hotel only a month ago and used the facilities then). The hotel entrance is not clear and it was not obvious to me at the beginning that I needed to ring the bell to get someone to open the gate.
The dinner was excellent, good food and good service. We moved out already after one night This is supposed to be a luxury hotel. It is totally uncharming. a few things that happened and shouldnt have: The poolguy emptied a leaving guests old water in the pool while other guest where there, wifi did not work in the room, booking confirmation promised a suite on two floors but we did not get that, the room was not clean (the hotel was not clean), the breakfast was poor, the staff smoked outside the lobby som that the smell was all over, the "safe" was a safetybox that was not attached to the wall (it was just placed in a wardrobe and anybody could walk out with it. We have experienced sina before (good stay) and expected a lot more for all that money. I do not recommend this to anybody. I suggest sina work on the management...
The rooms, setting, and hotel staff were excellent. The food was indifferent. We ate evening dinner at the restaurant and it was average to poor. They need to improve the standard of the restaurant for a hotel of this quality. Room service breakfast was also poor - it arrived 20 minutes late, and the order delivered was not correct.
nice place, excellent service. No one
Great hotel, large and beautiful rooms, good service. The hotel restaurant is no good. Angus steak was like a rubber and icecream had a taste of refrigerator. They didn't charge for the steaks after we sent them back but we heard no appologies nor replacement suggestions. Stay in the hotel, eat elsewhere.
The atmosphere, the quality of everything and the attention to detail. Santino is a wonderful host. His breakfast is both delicious and photogenic. You will see. The rooms are full of interesting books that will increase your knowledge of the Piedmont region. His dogs were also especially friendly. We hated to leave them.