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Wellness/Spa area was magnificent and so was the location. Dinner was great and breakfast was good. The ambiance in and around the hotel was calm and peacefull. A lot of free activities. The Niederhorn room is a very small room. The facilities in the room were poor. Only 15 TV-channels which were mostly in German, all other TV+internet services had to be paid.
The Hotel staff are very polite and responsivness. The food is great and the Spa services are fantastic 1) No Air Conditions in room 2) Mosquitos from the lake 3) The Area is so dead after 7:00 pm
The Wellness & Spa very nice and the room with the balcony with the beautiful vieuw also. We also had a very nice dinner and the breakfast buffet was great! The people which served the dinner meal was not so friendly .
visited the Tellspiel and use ofhotel wellness faciities only the room prices when booked direct with the hotel
The whole slightly olde worlde ambience gave off a feeling of past opulence without feeling overwhelming. The general comfort and the helpful and welcoming attitude of the staff made for a most pleasant experience Not a single thing, although I did miss the complimentary tea and coffee - but only very slightly as the complimentary fruit more than made up for it.
the spa was v. good. signs to elevator and spa were confusing
This hotel is quite simply wonderful. It has genuinely warm and friendly staff, architectural beauty, a stunning location and fantastic faccilities. The place exhudes style, charm, elegance, and luxury with not a hint of snobbery or stuffiness. After my all to short stay I felt thorourghly refreshed and rejuvinated.
Location with lakes and mountains. Luxury hotel. One of three restaurants closed in early October (seasonal) and spa closed as a result of small fire.
the kindness of the all staff and the bar's staff were very kindness
Excellent Hotel at Interlaken. Location is excellent. Conceirge service is excellent. Rooms are spacious. Take the Jungfrau View and try to be there in sunny days They did not provide Iron to the room for safety reason. We aked for exception because our luggage arrived four days after us and all clothes needed pressing. I understand the safety rule but I dont appreciate not considering our special case.
The hotel is lovely, especially the spa and pool area which is excellent. They offer classes every day, I did a qi gong class and water gym class, both very nice and enjoyable. The hotel takes very good care of its guests, and the conceirge desk is very knowledgeable and helpful.
the spa the price
Possibiliy to eat breakfast outside along the riverfront. Location of hotel is great. we had a room with a "Grandlit". Room a bit too small for two people.
Excellent location and quietness. The room originally assigned did not meet our expections (too small, matrimonial bed, no balcony); by far too expensive for the value. Following our complains we got a higher standard room that was ok.
Location and uniqueness of design of rooms. Friendliness of staff. Relaxd atmosphere. Improvement in garden area. Opportunity for cooked breakfast. More efficient air conditioning.
Location on river. The continuous river noise, complained about by some other reviewers, was definitely noticeable in my room, but to me it was "white noise" very similar to an air conditioner, and I didn't mind it. In fact, it probably helped to drown out other, more irregular noises that I would have been bothered by.
Location, as I was using it for business I believe wireless interconnection should be free and part of the service
Excellent central location. Nice rooms, modern design, elegant. The bathroom being almost see-through. It looks fantastic but its not very practical. I'm sure this is fine for married couples, but for the non-married, or if you are friends sharing a room there is a privacy barrier that is missing.
reserved a superior double room, got the suite 218 with approx. 60 sqm! 4 stars is maybe overrated: few personal, no mini-bar in bedroom...
Very good situation on the river in the city center Small rooms with the nearly transparent (!) bathroom occupying 1/3 of the room, small beds (called "Queensize"?!), no minibar, no place for the luggage and clothes, parody of the closet, no place to hang towels in the bathroom. Uncomfortable underground parking having no access to the hotel. "Fourstar hotel with twostar equipment and services."
Striking, central riverside location - noise of rushing water far better than that from the Saturday night crowds which were a safe distance away. The single room had too much furniture and was a bit bleak with the basic 60s-retro design. More self-service at Sunday breakfast, including drinks, than I would have expected in a four-star hotel.
The relaxed atmosphere, and the lack of formality, in comfotable, pleasant surroundings
1.the hotel is near the interlaken ost station 5min by foot. 2.the hotel upgrade our room.we stayed in a large room as a stuff told me .3.baby cot in the room.3.the bathroom insida the large room was big. there were no room service during our stay,they were renewing the two restaurants.
The hotel staffs were consistently helpful, and it certainly helped that we were greeted by 1 very pretty face. The decor was traditional, but not dated. We had 2 balconies! how to beat that. Location is not that far from Interlaken Ost station, but the hotel also provides visitor pass which affords you free travel within Interlaken (up to Beatenburg, Ringgenberg). The included breakfast was the best we had for our Europe trip. There was no wifi in the room.
Easy to get to beautiful surrounding areas. Staff very helpful. Great to be able to make a hot drink in the room. Internet attached to TV not great. Better if one could have used it at the desk provided.
Location is good, losed to the station. Hotel staff is not so familiar.
the food was good yes . there was repairs and renovations going on and I think we should of been offered a small discount
One of my favorites. From the wonderful breakfast, to the quaint balcony off of my room. Great stay. Great city.
The weather turned cooler during my stay so lack of AC OK for me. So many Asian tourists
closeness to the city center and train station. Nice room, and breakfast buffet.
An excellent central location. Very nice room for the price. Good size for two people, spacious bathroom.
The staff was friendly. and the availability of wireless internet connection. The Hotel Interlaken should be rated maximum 3 star. the service was slow, it took a couple of calls to the reception to finally get an iron. at night no one would answer. i had to go down to the reception myself to ask for extra pillows. as for housekeeping cleaning the room/bathroom was minimal!
We (family of 2 adults and 1 child of 8 years old) liked the new SPA facilities the most. Modern pool, sauna and turkish bath area. Although our room was very specious (room 516, top floor, corner room), we think the room needs urgent redecoration. The time stood still for over 25 years in this room and it isn't 5-star at this moment.
Liked pretty much everything. Service at this hotel is excellent and rivals the best I've seen anywhere in the world. Great Job! What was special were the little special things that the staff do... valet parking, afternoon tea, weather tips, ... and that management have thought of e.g. the reading room, the bar. Location is excellent at the heart of Interlaken... we would definitely go back on any future trip to Switzerland. CHF 5 service charge for hot water I felt was unnecessary.
Breakfast was very good. We also like the staff.
The doors key need to improve. the breakfast was so bad. there are so much noisy.
A magnificent hotel which provides an excellent breakfast and very good front office staff Did not have airconditioning for the hot weather. Also our booking was for rooms with a river Aare view but we did not get these rooms which was disappointing.
Breakfast is good. Internet facility is not good, especially for smart phone media. And I felt insufficient motivated hospitality in responding to hotel guest request.
A very beautiful hotel, and centrally located. The room was very small, and although our booking stated a room with a view of the river, we stayed in a room facing the street.
Service accommodating and professional A few Unappreciative guests
Good location. High quality hotel at reasonable price.
Hotel staff, also they didn't like muslims they told me you can't take your dinner in linder hotel restaurant because ofmy wife wears a headscarf ''hijab''. also Old furniture breakfast good
Old style building. Rooms are unlike the new `plastic' out-of factory hotels. Maybe they are not the newest ones, but overall impression very positive. Very nice staff in the restaurant.
Our stay at the Dorint at Beatenberg was our best location and accommodation in Europe. The staff could not have been better and our stay has left a very positive impression of Switzerland.
breakfast and the view
First of all we had a breathtaking view of the mountains and the lake. The room was very spacious - on 2 floors - and comfortable. The breakfast was good and the food at dinner was excellent and not too expensive. There is also a large swimming pool. The hotel is very convenient for the funicular and the chair lift to go to Niederhorn and toboganing. We had a very comfortable and relaxed stay.
I enjoyed the views from this hotel and the all the activities it offered
The only thing they need is Air Conditioning but that's rare in Europe It was over 90 but we had brought fans so wasn't terrible
The location of the hotel is spectacular; the room was clean and spacious, with a balcony view overlooking the lake and mountains. The staff was very friendly and professional. The food was delicious.
The location and view to the lake is amazing. The room was very poor with too old furniture for 4*.
Excellent location (stunning surroundings), very nice pool, great breakfast. No roomservice and no minibar.
Pool was tooooooo cold and wellness area not very nice.
The place made me feel like I was at my home, with the small pantry and balcony. The views are priceless and breathtaking. The staff were superb they smiled all the time and offered their help. The Internet and parking is big thing to me, they were available at all time. Taking the bags from car to the room was a nightmare. There is no bell captain to help you. Neither do they have at least a trolley to be able to make your trip easier.
comfortable room, lovely balcony, incredible view Kitchenette was locked and unusable
There was no mini bar, and no double bedroom available
It´s a big hotel, appropriate for big group tours. If you are not in a tour ,you can find better options in Interlaken
the hotel is sizeable, have all the essential facilities. staff are helpful and nice too far away from the railway station. Especially when you travelling with luggage and ski equipments.
Beautiful historic building centrally located. Overpriced for what it offers. Should be updated occassionally given prices.
It is well situated, close to Interlaken Ost. Beautiful building. Beautiful view on the street. The reception area is warm, elegant, classical. There seems to be a disconnnection in the room design in the building beside it.
Excellent location,very friendly staff-speak english Price
Staff was good and friendly.hotels are clean. I ask about amending my duration of stays , they told me I can't, they will charge me for whole stay as I booked.i find I was stack into a contract.no flexibilitiy.
The receptionist was so friendly and helpful. The wellness center was enjoyable. Our room had a balcony with an amazing view of the mountains.
The size of the room is good and they gave me the room with two windows facing mountain The facility of the room is simple as 3 star hotel. The comfort of the room is not good.
Even though it was an old style hotel it was very clean, also the wellness centre was great.
The restaurant next door (attached) was very good. Made all the better by Kati who was very personable and attentive.
Very comfortable hotel with helpful staff. In a very good location, close to the train station. Easy access to the Jungfrou. Unfortunately, I chose the time of the drums and pipes festival. The very loud music went well into the night and early hours of the morning. Not the fault of the hotel, of course.
Very nice and helpful staffs.
The free upgrade on arrival was a very pleasant surprise. The view from the room was outstanding with fabulous views of the Swiss Alps.
An excellent and peaceful location, ideal for family and near to both the railway stations. A bit too expensive.
Good location, easy walk to train station, lake and local restaurants. Very friendly reception staff. Room had nice view of the mountains.
I liked that it was close to everything, especially the train station. It was a nice comfortable hotel. It was affordable. The best part was probably the staff. They were all wonderful!
The hotel staff was also very kind and very helpful ! Room a bit old fashioned but clean and nice. Not that close to the ski slopes nor ski-lifts but it's ok
In this hotel you can enjoy a central yet quiet location (5-10 min. walk from Ost Railway Staton) so it is very convenient to travel all around the region.The stuff is really wonderful:always ready to solve all you problems dealing both with the stay in the hotel and organizing leasure activities(excursions and so on).Calm, cosy,clean rooms.You really feel at home! It was our second staying here, definitely will choose this hotel another time.
Lovely and helpful staff, clean room, nice breakfast, verry well located in the center of interlaken. tip top ! none
Wonderful,friendly and helpful staff. Very clean and family-friendly.Free wireless internet.
A very nice, clean hostel. Good position. I prefer it to many other hotels I stayed.
It has a nice view infront of the hotel. It is clean and comfort. The kichent is the best!
The villa staff were very helpful and excellent service. I liked the concept very much.There is huge kitchen with dining tables, lockers, games, playroom for kids,swimming pool,etc.I could buy train tickets to Top of europe at the villa. The staff could guide me the trip very well. The ventillation in room(6bed) is not adequate.It was stuffy and we had to open the windows.But since our room was in ground floor, we did not feel secured keeping the windows open thoughout nite.
Local Bus pass infront of This Hotel. take care is OK. No accessories for takea bath ex. soap.
Great location, excellent facilities. No airconditioning.
It provided the card of visitors,it's useful for us.It also provided two coffe~~ well, i book a double room but it gave us a 4-person room!!!!And we had to make bed usings ourselves.Besides, It's a bit longer to walk from the train station.
The staff was very friendly and the room is really nice. I enjoyed and felt nearly like home..... The bed was very confortable... Not really the hotel, but I slept on a Friday night and got waken up at 7am by the people preparing the market just outside my room... was kind of annoying, since I went to bed at around 2.
Location and exterior Missing tea-making equipment in the room
Location was good, near the center of town. Unfortunately, some of the rooms face directly to one of the towns courtyards, which is very noisy late into the evening and early morning.
pleasant staff....good food ...clean room std double room bit on small side but good
Good location, friendly & efficient staff air conditioning would be good
Central location in nicer, old area of the town. Room overlooked the town hall square.
Good service, very clean, superb location in city centre, right next to the river and many cafes and restaurants. Very close to the train station. Only one pillow and far too soft.
the hotel is good in general and centrally located. The environment is noisy at night.
Excellent hotel, with probably the best value for money for amenities I have come across for a while. Staff were very pleasant and helpful.
Very helpful staff
Swimming Pool Location - no buses nearby Breakfast - insufficient fruit , poor coffee Superior room had no air con
The location was great, everything we needed was nearby or a short walk away. The view our room was amazing.
The staff of the hotel are really amazing and helpful. The Quality of the Hotel is Poor.the furniture is very old.I have been to many hotels all around the world but it is my first time to stay in a room with two bath rooms. for reference, I stayed in room # 10
Very helpfull staff, clean rooms, nice garden, quiet area. Some rooms have an 'old' look.
They helped us find things to do and places to eat. The room was big, nice and clean. The staff was very helpful and easy going. The pool is a good addition. The television in the room was from the 80's with a nice flat screen costing 200$ it wouldn't be too much to put one in. They charge for internet.
hotel staff very friendly and helpful. food quality excellent internet signal was not strong enough for you to work from your room and forced you to work in the hotel lobby.
Very nice hotel. Rooms were very nice and clean. Staff was very friendly , helpful and the breakfast was excellent. Great resturant with good food and friendly staff
If you need to rent a fan, the hotel charges CHF5 a night! It's outrageous. Other hotels supply fans free of charghe.
Lovely traditional 17th century house kept very well by the owners - nothing was too much trouble for any of the staff & the food was excellent for both the buffet breakfast or if you indulged in the restaurant for a meal at night. Nice, cosy room with everything you need for a totally relaxing stay. Sometimes the internet in the rooms does not work very well but this was only an occassional problem & easily solved by sitting in the reception area if you're internet needs are urgent.
The whole experience at the hotel was that good i would go again but for longer, it was clean, the staff very friendly, food excellent and brilliant value for money.
Very friendly staff. We arrived late (10:30 PM) and they were very accomodating, although we had to call them first. Gave us a very big room because we were traveling with a baby for no extra charge. Limited parking.
The family room was very large and good for families with children. The location was decent but we were traveling with my 76 year old grandmother and it was a bit of a hike from the train stations and town.
Nice location, nice staff and good breakfast for the value of money. The free internet connection is only good at the hotel lobby. The connection is almost non existence in rooms so not good for those who want to work from room.
The people were very nice and the location was great for us. a bit of a bigger room.
This city surrounding with mountains is nice and peaceful place to stay for travelling to Jungfraujoch in the next morning. This hotel is wood decorative swiss-style. Hotel's staffs are very helpful and kindness. Actually, we have to leave the hotel in the early morning before breakfast time, but she prepared our big breakfast pack for eating during travelling on the train that make us surprised and impressed. The bath room is so big than we expected. If we have a chance to go to interlaken again, we will not miss to stay at the Hirschen hotel. Nothing!
Very quaint place, the owners and staff made us feel really comfortable and relaxed, and the owner's golden retriever - Gina - made the place feel like home. Assistance was always right at hand, since it is a small place everyone has many jobs so they have placed a phone at the reception desk with the number to call if they are away, or someone is always just down stairs in the restuarant. The restuarant menu offered many different things to experience and we enjoyed all we tried. Location was perfect and bus passes are provided, but sometime have to be requested. They helped make our Christmas in Switzerland a holiday to remember. I had no problems but do know that some of the bathrooms were small and tall men may have problems with some of the low ceiling beams. Personnally I felt the historic features added character.
We were impressed by the facilities provided at the hotel and the food at the restaurant was also really good authentic swiss cuisine.the staff was very polite, spontaneous and helpful nothing at all would definitely recommend the place to my friends to follow
Hotel guest room was very dirty, in particular the bathroom with broken tiles and very dirty floor. Had to wipe it before using it.
the staff was very helpful. bent over backwards to help us out. can't say enough about their service. very clean. comfortable. unlimited, multi computer, internet use. great food. an excellent hotel. a bit pricey, but that price is pretty standard in that town.
Only the staff mare so friendly Room size are very small and it is not good for two person at the room
only view, apart from this my room at top floor which is very hot, and hotel is comparatively very expensive, if we compare with any service or facility provdied by hotel 1. rooms were very hot so not comfortable 2. No room service. £. very expensive
superb location and view, comfortable lounges nice pool
breakfast smoking inside the hotel and no free pick up service from station
Quiet location, view of mountains, plentiful and delicious breakfast buffet, polite staff Outdated, unattractive furniture in room; shower was in bedroom rather than in bathroom; room had feather beds even though I had specifically requested no feather beds due to allergies; my daughters were put in a room in the hotel's neighboring chalet instead of in main hotel with me.
A nice hotel with helpful staff; beautiful setting. Excellent food and bright modern rooms.
Very helpful staff, good at advising on local trips
Great rooms and breakfast. Staff was very friendly and helpful. As with everything it's very expensive to stay in Switzerland
we look forward to breakfast each morning which includes bacon,eggs,cereals,fruit,cheese,ham and various breads.The chalet room we had was very spacious and as always was clean,comfortable and with plenty of hot water.we like the fact that we are left alone to enjoy our holiday but always know that the staff are helpful if needed.
the family room was of a good size, beds were comfortable, view was great, morning breakfast was complete. great value for money
The Hotel Berghof was in a beautiful location at the edge of Wilderswil (a bus ride from Interlaken). Our room had a nice view down the valley looking towards the high peaks. The atmosphere of the hotel (both staff and guests) was friendly and warm, the breakfast was great. An idyllic hotel and location.
The staff and the views were both excellent. We were very impressed with both, plus the location. No issues
Rooms were great, plenty of nice touches to make the stay comfortable. Parking is very convenient, 10 CH per night, and entry to hotel is nice. Quiet part of town - short walk to more populated area. Wifi in our room (triple on the first floor) was HORRIBLE. Had to use our (roaming) data. But, worked great in the lobby, so I am sure not all rooms are affected.
Children crying could have been stoped by the staff
good location and nice view the price to expinsive
The staff was very helpful and the beds were spacious. We stayed in a twin/double room with the beds put together and it was more than enough room for two adults and a six and two yr old. The floors are very creeky.
We had a room with a view of both the river and the mountains. Very nice. Also, the staff was excellent, especially Erich at the front desk.
the helpfulness and friendiness of the staff
the veiw of the mountains was great,room was nice enought room for 2 breakfast was very good!!!!! very helpful staff recommend a very good italian restaurant one of the best we had in all of our time in europe!! the elevator smelled very bad like sour milk wooded floors very creaky when walking still very nice
Everything. Good swiss beer. Great Breakfast, Very helpful staff. All was very good
Staff friendly and helpful No bar and restaurant and bar facilities
Its good and worth the money Timings of reception must be made convenient for long distance travellers.
Excellent views from the balcony of our room. Modern, comfortable facilities. Good restaurant. Location in the middle of a real village is a plus. The managers -- the people with whom we interacted at the reception desk -- were remarkably unfriendly, unwelcoming, distracted. Checking out took far too long. The other staff people in the hotel and restaurant were pleasant and helpful.
yes internet is not free
Very clean hotel and great location from train station. Food was excellent and hotel personnel very attentive Not really
The location is excellent 2 minutes walk from west train station. Hotel Staff are very friendly and helpful. Room size was ok and it was clean with good furniture. The room did not have a mini bar
Nice hotel staff and free internet. Location is good and also very good breakfast. Nothing
clean, quiet, convenient, nice service
Comfort of the room, staff, free internet
Excellent location close to the Interlaken west station. Good comfortable rooms. Clean hotel with a good restaurant. No free internet facility.
The location, very near to the rail station, was ideal. The accommodation was extremely comfortable and we were made very welcome.
The location. Yes, it was to hot though the website said it's air conditioned hotel.
The staff is very friendly and cooperative I recommend if possible MiniBar and more TV English channels