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Wonderful castle completely restructured in a beautiful park with small lakes and animals. Perfect if you are looking for a very quite stay and relax. Nice and clean family room (close to the tower). Very good breakfast with large buffet. Good internal restaurant. Perfect location for few days of complete relax. The place is far from everything and not easy to be reached. This could be a negative aspect if you need a town and facilities nearby.
The gym was well set up and easy to use although there were no towels in it or water for drinking. The view from the terrace was lovely and the restaurant and bar staff very helpful and professional. We did not like our room which we had booked many months ago as it was a disabled room which we attempted to change but we were unsuccessful. We were told it was the same as other rooms which was incrrect as other rooms were carpeted and had arm chairs. The room was smelly and full of mosquitos at night as there were no insect screens but becasue of the small we could not close the windows. This made our stay an unhappy one overall.
In case you want to bring a dog you have to pay 9 € per day + the Kurtaxe which is 1,€..if you bring two dogs they'll double the price.
Sauna, pool, breakfast Atmosphere a bit like vacation at FDGB facility (Free German Trade Union Federation, the one from GDR)
i have stayed at many hotels and pensions in germany, but i found your hotel incredibly good value, the staff were very polite and helpful, and the range of services excellent, the location is first class, and i intend to come back in the future, for a longer more relaxed stay.
Prompt, friendly service from Reception staff Of the 3 saunas onlyy one was operating making it overcrowded
The room was spacious and there were even screens on the windows, which is unusual in Germany. It was an excellent decision because there was a lot of standing water around the hotel. The English speaking concierge gave excellent directons to the facilities on the bodden and at the beach. It was a great place for bike riding. The front reception desk was very difficult to find. It was not facing the road, and the sign visible from the road was misleading. I ended up walking over a bog and asking a putzfrau (maid) for directions to the front desk. The elevator was very slow, and the English was limited for some of the reception staff. Her English was better than my German, however.
Exterior appearance and location close to the beach/Seebrücke and the well-appointed shopping areas make this establishment attractive and convenient. The possibilities to visit and enjoy unique wildlife reservoirs in the vicinity add a special quality The competence of the frontdesk as well as the services at breakfast leave much to be desired. The wellness area (indoor swimming pool) were only partially functional at our stay; the only compensation offered was a few extra grades of temperatur at the outdoor - in consequence crowded - exterior pool. This Hotel has all the makings to do better.
Courtesy of staff stunning location
the breakfast and spa area. Nothing
playground for children service especially in the breakfast and lunch area. They have had students on staff only and we have not had one day where we got clean dishes on the first run. Not acceptable at all for a 4 star hotel!
was a great stay. Loved the rooms but would have expected to have a television in lounge room. Ask at reception but very unfriendly staff!!
The atmosphere was very relaxing; service was very good, very friendly
Late breakfast, kitchenette no pets please, more non-smoking-rooms, information about free parking, wellness spa too crowded - children should have a separate pool or separate times (jumping into the pool without care)
The friendliness of the staff We had to ask for the things included in the package; that should be readily forthcoming at check-in.
Early check-in. Late check-out. Excellent breakfast. Friendly staff.When I arrived I was offered glass of sparkling water. When I left I forgot to bring my guidebook. I received it in the post this morning. Staff addressed me by my name. Staff had excellent english Location is approx. 3/4 km from nearest railway station. Situated directly beside busy road. However excellent location for motorists or stop for cyclists.
Our stay here was delightful and made especially so by the warm welcome and extremely helpful and caring staff. The food was excellent and luscious. The hotel grounds were by a lake and were ideal for relaxing and eating outside. Altogether a very memorable stay.
Excellent hotel , great value for the money. Superb breakfast. Slight traffic noise.
the room was nice facing the back garden with a little lake.the services was good.breakfast excellent ,specially the choice in coffee!!!good coffee in the morning is very important to me.Anika was the most pleasant help and spoke very good english .the noise of the traffic in the morning was a bit disturbing.
Well appointed apartment, which was cleaned daily. Staff very friendly and helpful. Located ideally for beach and town amenities. Very peaceful & restful - wonderful place for cycling, boat trips, country walks etc.
Excellent location with only a short walk to the beach or to the cycle path. The food was good although I would recommend a chef on duty at breakfast to cook eggs to order. The size of our apartment was excellent. In all I would happily recommend this hotel to anyone and as this is our second stay at a Steigenberger Hotel I would recommend the group. We will certainly be looking for a Steigenberger for any other holiday or short break in Germany. I would suggest that the hotel restaurant menu is changed from Italian to an international flavour. The corridor was only cleaned once in a week and our sheets were changed the day before we left.