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Friendly staff and ambience. Excellent breakfast, WLAN and garage/parking included in price. Clean and quiet room. Not very close to Hamburg City. However, easy to reach by car.
Everything, especially the service - genuinely friendly and helpful. This is the best 3-star hotel I have ever stayed at, and certainly deserves another star.
The spacious room with spacious bathroom, the marvelous breakfast, perfect English by the manager and staff, warm welcome in the deep night, parking place free of charge.
This place was great! Clean and comfortable rooms, friendly staff, secure parking, excellent breakfast. The bottled water, fruit, and candy in the room was a nice touch. No, it was perfect.
The staaff was exceptional and the rooms and hotel itself were clean and neat Nothing to complain about
the staff are very nice and kind! the breakfast is very good.
Superb hotel. Good value - would book again without hesitation. Large, well appointed and clean rooms. Great welcome, staff very friendly and helpful.
Good location, nice caffe shop , rich breakfast Very small single room, no place to move
A very nice (included) breakfast every day and a family room were important to us. An excellent value. The only downside is the relatively remote location, but if you aren't afraid of the bus, then it's not hard to get there.
value for money breakfast
We like this hotel very much - it was a return visit and was even better than before. Good food, lovely room, helpful staff, wonderful swimming pool
Good friendly staff , big rooms , although somewhat dated. Very nice and big breakfast. Internet not free of charge - very expensive eur 17,00 for 24 hrs...Should not be a problem to offer free internet in Germany.
Excellent hotel with good restaurant, easy parking and comfortable rooms Very long wait (20 minutes) for the lift made us late on last day. As on 12th floor stairs not an option with luggage!
the friendly approach of the stuff
Clean, nice gym and swimming pool, friendly and professional staff. Considerable distance from Hamburg.
We liked the room, the quitness, the service from the staff and the price on the room.
Nice localization - close to highway staff from restaurant seak only in German language
The Gourmet Restaurant ! No.
To Expensive internet.
All are fine. helpfull staff.
The breakfast was superb, great choice, nicely presented and plenty of it! Overheated during a warm spell at the beginning of october. Open window let the traffic noise in...
Very nice decor in hotel. Ideal for a stopover enroute. Breakfast was good.
Information for runners was awailable
very friendly staff, little christmas plate in room, tea and coffee making facility Room did not have a bath just a shower
The hotel was placed about one days journey from my home. I stayed in rooms to the front, and the roads gave enormous noise.
A surprisingly good restaurant. We just wanted a place to stay for the night on our onwards journey and was pleasanrly surprised.Ver y good value for money when all you need is a bed. Did not expect this quality of a restaurant in a Best Western Hotel which I have used much in USA See above, the hotel is simple,good and what you need for an overnight stay.
Check-in and -out were quick and easy, room was very quiet
Access to the Thermen Good restaurant Nothing nearby, shops, museum
Good, crisp and helpful service. Clean and neat rooms. Nice breakfast buffet. Comfortable beds. For us it was a motorway stopover hotel - as such excellent.
Perfect german style no
Place - garden - silence
service at reception cold coffee at breakfast
Very friendly staff, nice hotel overall with restaurant/bar. I would definitely recommend this to other travelers.
This hotel is worth for the money I paid. Facilities like bar and restaurant are good.
Nothing particular in comparison to other hotels
The hotel staff were excellent - very friendly and efficient. The rooms were lean an comfortable, and great value for money!
Design and calm place. Our Room was quite small and the Hotel is quite far from Hamburg city 20km!
The hotel was very pleasant and with all the amenities needed. The restaurant was particularly good. All the staff was courteous and helpful.
It is an excellent hotel. The breakfast buffet is the best we had in Europe for our 2-month trip through Sweden to Portugal and back.
Booking by your site didn't reach the hotel.
We liked it quite a bit although the weather wasn't the greatest. The lobby and dining room were very pleasant and we enjoyed our time there. The bathroom was a little small but other than that we would gladly stay there again.
I liked the high quality of service, very nice and attentive staff, very good food, nice size room and clean bathroom. internet access was not free, as in other hotels
Nice staff, room and breakfast
Nice staff and breakfast Hotel is in quiet far from city centre - getting to closest u-bahn station took about 20, riding it to the centre - about 30 minutes.
Excellent staff. Very good food and the best sangria Ihave tasted so far. Hotel is close to the highway. On the other hand one can have a nice walk close to the woods.
We thoroughly enjoyed our stay. The staff were very friendly, service was very good. Restaurant and facilities were also very good. Staff at restaurant was also very friendly end very good serviceI would gladly go back again. no
Location There was no minibar in the room.
Excellent service in the reception and restaurant. Excellent restaurant food. Lovely outside bar/restaurant area. Comfortable room, and with a walk-in shower, ideal for a disabled person (1 in party). Great value for money with a relatively small bill at end. Lovely experience. Thanks.
trees round the hotel no
We liked the location of the hotel and the provision of free wifi. We did not like the fact that a cement mixer started up at 5.00 a.m. and workmen outside our room were noisy from that time onwards.
Friendly, welcoming staff and clean good size rooms. Free wifi also a bonus. The noise from the planes was no problem, the room seemed well sound proofed, might be different in the summer if you have to have a window open though. For the price definately no complaints. Bar was closed by 10.30.
The staff were great and very helpful - and the breakfast (continental) has a good selection. There are no coffee/tea making facilities in the rooms and most importantly - double rooms are actually two separate single beds.
The hotel is near the airport (convenient), but this means it can be noisy when planes go past. There is no aircon in the rooms, so yuo need the windows open when it's hot - that's when the noise matters. Also, there's not much within walking distance of the hotel - but the adjacent restaurant is ok.
Friendly staff, easy parking, clean room. On the flightpath which woke everyone up at 05.00.
Very nice place. Great value for money, breakfast with salmon and everything included. Comfortable rooms, friendly staff. Would not be the best choice for people who like to sleep till late in the morning. Attached stables with horses means some noise from about 7:30 even on Sundays. Luckily no problem for us ;-)
good breakfast, good restaurant for dinner.good surrounding. but far away from the hamburg center.
lovely to be close to airport and same time away from the big city. Bathroom was great and breakfast was super. Very nice hotel we loved it well the sound of airplans was sometimes to much but it was good that they dont fly during night!
Cleanliness of room, nice restaurant. Only the fact that there was a bad stain on the rug next to the bed.
Very friendly staff, clean and comfortable. Easy to get to.
Small, clean, cosy hotel, good soundproofed rooms with very friendly staff and nice breakfast Some cars noise from street in case opened window
Good location, excellent breakfast, helpful staff, back yard parking, free internet, clean and relatively cheap.
I needed something close to the autobahn for commuting. This hotel has good access by car with adequate off-street parking. The room was clean & recently redecorated and had the usual, basic contents. The furniture was in good condition albeit simple. Breakfast was very good. Staff were always friendly. There are plenty of places to eat at a 1.5km radius but little close by. I commend this hotel as a simple, family-run hotel that provides good value for money. Had I been without a car I would have found the location inconvenient. It is about 1.5km from the central railway station & restaruants.
No negative points experienced, everything above expectations. Room perfect, Hotel parking, internet available, very nice breakfast.
the staff was very friendly and was very good at understanding english, and very helpful getting us a taxi to and from town the only thing that we did,nt like was no tea or coffee making facility,s in the family room
had a great night we went back for 2 nights on the return journey staff were great would recomend it.parking for motorbikes also excellent do not have one fault
We found the hotel clean and friendly. They serve a very copious breakfast. Easy connection for wireless.
Very quiet and well organized hotel. It provides everything you need for a short stay. Staff at breakfast had a hard time deciding what to do because there were a large number of guests.
Very good hotel, would recommend to everybody visiting Hambourg.
We were able to get the room before noon even though we had only expected to be able to leave our car to the hotel at that time. Very nice, clean room. In my opinion very good value for money; good breakfast, stylish room and hotel area overall, good access to Hamburg with underground relatively close by. This was not especially a family hotel even though the ability to warm some food in the apartment kitchenette was a plus.
I liked the wonderfull breakfast buffet. The very friendly staff. The location close to Hamburg Airport Nothing I didn´t like :)
good position, close to the route; very friendly staff; very clean; excellent breakfast strange to see still single bed even if this is a single room, specially because the room is big enough to have a double bed
Very nice and friendly staff, excellent breakfast, very good price/quality for a 3 star hotel - it was a pleasant surprise to us. When travelling with your own car it is easy to get around from Norderstedt - both to Hamburg city or to countryside. Only few parking places, the road on the front side of the hotel is quite busy and makes bit noise to the rooms on that side.
Restaurant closed on Sunday
Helpful and kind stab. The room was ok, the mattress was a little bit hard. There were two armchairs, which is unusual like it is that the television wasn't placed in the ceiling !!! Absolut beautiful breakfast. ... no !
politeness and efficiency of the staff, good value for money
Perfect location, right next to the shooting range. The restaurant is nothing special. No problem, though, it's just a short drive to a variety of catering options.
Nice clean room, nice breakfast facilities and surroundings of the hotel.
Spacious room with comfortable chairs A little outdated
Big room, friendly staff and good breakfast and diner in their restaurant. This hotel is perfect for transit.
Super helpful staff, great hotel for the price. It's a bit out of the way and the re-carpeting in the hallway was a bit noisy, but would consider staying again for the price.
very friendly staff and the restaurant was open after 10 pm when I arrived late. the room smelt a bit smokey
Beautiful location with a lake and landscaped gardens, clean rooms, even if quite old-fashioned. Very quiet, convenient location.
The cleanliness and location of the hotel. Attitude of some staff were not as friendly as we would have expected.
Big rooms, newly renovated. Very suitable for famlies with a baby.
Friendly and helpful personnel. The breakfast was good. The room was clean and comfortabel.
It was peaceful, relaxing. The surroundings were beautiful. The staff was proffessionell and really nice. The breakfast was very fresh and good tasting. We are very pleased with the price, aswell.
The hotel was quiet even though business conferences were going on. The food in the hotel restaurant was excellent. It was nice to unwind in our large and comfortable room after a day's excursion.
Very clean and good food - friendly staff.
Nice, clean and quiet. Nice breakfast Room (38) too cold on arrival. Would have been nice if it had been warmed up in advance.
friendly and helpful receptionists. needs a restaurant open for lunch & dinner as well.
Hotel was clean, comfortable with well apointed rooms. The included breakfast was generous with a wide range of selections
Breakfast was ok. The rooms were too cold.
A vey pleasant stay. Enjoyed a very good meal and a relaxing night before taking the ferry from Kiel to Oslo.
This hotel shows the age-long tradition of receiving travellers, and is well maintained and up-to-date. Very good food at a reasonable price; the locals come here for dining too.
Beautiful architecture, Well kept inside and outside. Friendly staff. Warm and romantic atmosphere. All was fine
Five star service for a four star price!! It is a bit disturbing, but I was not able to find anything bad...
This is a romantic hotel as it's name in nature. Rooms are confortable but not brand new. (Please note navigations can not find the exact place. Location is 5km after Quickborn). Can be good for one or two days of nature holiday.