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Did not have access to English language TV even after having complained
quietness and far away from the city noise had some but not really
Pleasant atmosphere. Good price for the breakfast. Good temperature on the rooms, although it was warm. Very nice bathroom! The food in the restaurant was rather nice. The spa is nice. It's not 4 star in my book (rather 3), but the price is accordingly. I would like to see the bill before I pay, not get it in an envelope after paying. The whole hotel looked empty and the restaurant was deserted on Saturday evening (food was good though). Didn't see the solarium in the spa. Pay-TV didn't work and - apart from cnn/bbcw - no English tv.
Nice bar terrace area - good food
Excelent hotel, good price, good staff. Internet is not wifi. Your need to pay 8 euros per hour.
Fine hotel, nice room and a good breakfast. Worth the 10,-- extra No bath in the room, wifi not free.
Parking, internet, clean, value for money, easy access, quite, 8km from downtown Rooms are smaller than expected, no coffee machine in tge room, provide only one bath towels, mini bar is very expensive, no complimentary water bottle in the room.
Easy location They first gav me a smoking room, but I refused it because I clearly reserved a non smoking room; then the only choice they gave me was a very small room with a small bed against the wall for the same price
The excellent hospitality
The room was spacious and most of the staff were friendly There was no hot water at night and therefore had to have a cold shower!
Clean , good size of room efficient checking in checking out Actually price is too high it should be the given price incl breakfast
Rooms were ok Air conditioning didnt worked at all.
The location is excellant and right on the edge of Hanau's shopping district. The train station is just a short ride away and from there Frankfurt airport is easily and quickly accessed The ac did not work in the room and it had to be 95f to 100f until well after dark. Also it is one of the few hotels where breakfast is extra and it is 15 e extra per person which is a lot of money for a buffet breakfast. It would be impossible in North America for instance to spend $30 anywhere for breakfast for two people. It should be included as that is normal in Germany . since te room price was good it was not a big deal but it is a pain just the same and an unnecessary one.
Air con not working and very poor breakfast.
Breakfast was included even though we didn´t know that. And it was a good buffé. The rooms was large and clean. The staff was a bit confused when they were suposed to give us our keays when we came back after a day out in Hanau.
The facility of taking Bus , near to the main train station. I stayed 6 nights , there was no hot water in the morning for 2 different days ; i called the reception but i realised that they were confused and they never gave me convincing answers!! I guess that hotel with 3* stars should not have such problems. Thank you for your comprehension!
Welcome and service to the hotel. Name change was very recent to Arcadia, so there was no sign outside the hotel.This will be fixed this week.
The staff at the front desk were super. Their attitude was cheerful and courteous and the help given re train schedules and calling for taxis was very much appreciated. It was too hot in the room - ceiling fans would have helped.
The breakfast was really good, the staff spoke very good english The only thing was the dinning hall was not open over the period that we stayed. Also the tv was only in german except for news chanels.
Tonya at the front desk was a star employee, she helped us out many times in our short stay. The restaurant up the road from the hotel on the left side had great food but are closed on Mondays.
The staff was very friendly - we arrived very late (3am) after being stuck in a terrible traffic jam, but received a friendly welcome and were allowed a later checkout time. The room was large, very stylish (a 19th century feel), comfortable and very clean. The breakfast was excellent (though quite expensive at 17 euros pp). We chose this hotel because it had airco, which was important because our dog has a heart condition and needs airco in hot weather - unfortunately, the airco in our room was very weak and insufficient.
Excellent, helpful staff
The bed was very comfortable, room was also very clean. but was situated in a building next to the main hotel and there was a strange smell in the corridors room was situated in a building next to the main hotel and there was a strange smell in the corridors
Staff was very friendly, spoke English, and went out there way to help us with any questions we had. There was no horse back riding as the hotel had advertised, we were not able to get massages either.
The hotel is very well situated and very quiet
The food was excellent and enough, bathroom was clean, heat was optimal, center of Frankfurt is not far away. The only thing that I notice is extremly small rooms. But, it is not a big problem, because it doesn't change functionality of room or staying in hotel.
Pleasant atmosphere. Good facilities. Room much too hot.
It's quiet and comfortable. The internet is really slow. Probably it needs to improve.
clean room, excellent breakfest
Sauna, water pool and food are very serious advantage of a hotel Everything was good enough
enough parking spaces the hotel's interia looked old and dirty. Poor service in the breakfast area. Initial room was hot like a sauna, window was jammed open and hanging on one hinge! Second room was hotter than the first one and looked like it hadn't been cleaned properly, almost no soap or shampoo. Not very friendly staff on reception when checking out.
Sauna and indoor swimming pool The service is very poor, during breakfast, yogurt, cheese, eggs where missing and nobody was around to take care of this things. I needed to wait 20 minutes in order to get a coffee because the coffee maschine was not self-service and nobody was at the Breakfast lounge to take care of the customers. Rooms are very basics and not very clean.
breakfast is good a bit expensive
Very Nice people and very welcoming No
Staff extremely helpful and friendly Very clean and comfortable No English on TV
The breakfast was excellent.
Friendly staff who spoke excellent English. Lovely, large rooms. Great value.
Good price/value. Breakfast was good.
Good breakfast, comfortable, clean, good service. Quite frostily (in winter), 1km to S-bahn, you can hear everything from near room.
Nice place, Pleasant atmosphere, Clean, Helpful and friendly staff
The service and the room is very good!
Clean room, good breakfast facilities and very friendly staff No possibility of late check in though we arrved an hour late and were accomodated in a very friendly manner.
Good location, nice stuff... Additional payment for better breakfast/optional
very good price,very clean,quiet,big room,free internet and parking,very good breakfast,excellent choice!
The staff was very profesional from the reseptionest Mis.Katrina,who was vey informative with any and all the question that we had espacialy when it was my first time in Germany it was a good first time impression for me.Thank you for helping me to retrive laugege. I wish they had microwaves and refrituators in the rooms.
Clean, reasonably comfortable, friendly and helpful staff, varied and extensive breakfast options, convenient location wireless Internet not free, erratic, and often too weak to use in the room.