This hotel is convenient for the city centre and also the station. This is the fifth time we have stayed at this hotel and we have never been disappointed. All the Mercure hotels we have stayed at have been good value for money
It's very central
Big rooms,good location.
Locality to the city centre; excellent cleanliness
Nothing much really. It was ok. The local car park was a bit of a trek and badly laid out. The hotel was ok, though I find Mercure hotels slightly over priced for what you get. I have stayed in many.
Helpful friendly staff. Food very good. location ideal for getting around.
Located near Dortmund train station and direct opposite shopping streets. Plenty of shops to browse
The location of the hotel was excellent. The staff were very helpful and the breakfast was very enjoyable
Location, room, access, 24-h reception about 10 Euro fee per day for internet access (I prefer hotels with free wifi)
central location, U- bahn station a few meters in front of hotel's entrance, friendly stuff, good breakfast, large bed in single room
friendly staff, great room, close to the motorway and thus very nice location
Convenient location. Nice village and amenities for visiting within a walking distance.
Great for children with mini golf, pool & bike hire! Excellent sauna & bar for parents to enjoy & a great location.
Pleasantly situated next to the river but only a five minute walk from the town centre of Herdecke.
Friendly staff; good range of food available for breakfast; cute (tiny) swimming pool to relax in. rooms were slightly too hot
Breakfast and car parking TV Channels did not match the card An English news channel would be helpful
Friendly staff Poor restaurant, two hours waiting unacceptable and wrong orders delivered.
Very clean, service was absolutely fantastic. Helpful staff. Breakfast was amazing, delivered promptly, hot and a mountain of food was offered. Would return any time. The inclusion of a ramp at one entrance, and a restaurant with access would be fantastic, would complement the establishement perfectly. We ate out due to the location of the restaurant.
The duvets are mighty comnfortable. Good location too. I booked the room in april at 57 euros per night but when I checked out I was charged 87 euros per night, which was the the rate on the day I checked in. Luckily, I had my confirmation email printed out and we could resolve this.
High quality for a very cheap price, nice surroundings Remote control didn´t working, neither the tv without remote...not possible to see tv
this is a gem of a hotel just 1mile off the autobahn set in a large park no
Very clean and comfortable. Excellent beds! A bit far from city centre, but easily accessible if you travel by car.
Located in a little woods, which is very nice to walk with my dog in the morning.
For the low price a very good room No elevator
light in the room was broken
Very nice staff. The hotel has recently changed from one brand to another. No elevator to the upper floor in the wing.
The staffs are very friendly and the free Internet access is very nice whereas other hotels around charge you. It was very convenient to the messe. Outside restaurant is nice, but people are sometimes very noisy late in the night.
The familiar atmosphere and the kindness and professionality of the staff.
Very clean and good location Bar always empty
Free WiFi available in rooms. Upon arrival I was disappointed to discover that the bar & restaurant were not open. I would not have choosen this hotel had I known that the bar and restaurant would not be available during my stay. Staff were not very helpful in recommending alternative restaurants. The room was clean but there was a smell coming from a drain on the bathroom floor.
Very good location to The Intertabac 2007 Fair Everything is O.K.
Position close to u Bahn
No iron and ironing board in rooms, no working internet in rooms
Staff is very kind.
Location of the hotel is okay. Close to but not in the city centre. WiFi connection did not work and there was no one of the staff able to help me connect.
The hotel is easy to reach and close to the metrò
The staff were really friendly and welcoming. The room was large and clean and all the other facilities were good. We thought it was really good value for money. The location concerned us at first but turned out not to be a problem.
The staff were very helpfull and friendly
I searched specifically for dortmund airport hotels and this one was listed amongst the 64 which came up in the results and there were 2 with Airport Shuttle so I chose this one. They never responded to my email a few days before arrival asking about the shuttle. When I arrived at the airport there was no shuttle and I was told the hotel was downtown and it cost me 25 euro each way to get there for my overnight stop. I asked for an early call for 5.15am for my flight and a 5.45am taxi. They woke me at 5.50am (so they heard me wrong) and the taxi was not ordered. I had a mad panic to get to the airport on time for my flight.
Friendly reception staff, great buffet breakfast and although a solo traveller was given a large twin room.
I was like during my stay at the Hotel Drei Kronen very good location on street with inexpensive shops, is close from hystorical and shopping centre of Dortmund and station. The teapot was not in number, but boiled water submitted under the first requirement. I did not like the taps in bathroom of hotel. To wash my hands, I had to turn on water in shower, because water did not run in wash-hand-stand without shower. I tried to ask receptionist, but they did not speak English well, excepting one girl (thank her!)
breakfast was excellent and the staff were very friendly and helpful . nothing was abother to them
- ground was a bit dirty
The room was very large. The staff helped with our luggage as there is no lift. We didn't like the fact that we could not make phonecalls from the room or the hotel reception
Friendly staff, decent location (although maybe not the most desirable place in Dortmund), and the triple room was spacious and comfortable. The toilet took ages to refill once flushed, rather noisy at night, but that's about it.Also, there were a few dodgy people hanging about on the street, but we didn't encounter any problems.
Great staff, great price, good location. Dortmund can be a noisey place on a Saturday night.
Nice hotel. Due to Medica exhibition many hotels were very expensive and/or fully booked. This one had a decent price and was not full yet No restaurant for dinner.
Cleanliness, location and car park option Old fashioned / complex tv system, lack of free european channels such as arte, euronews, TV5Monde, etc. No restaurant / bar facilities.
Friendly staff, very rich breakfast buffet, great location near the center of the city and the central rail station The room was a bit cold, especially on my first night there. Then it got better.
Excellent breakfast. Simple, well-designed rooms. Good value for money. Central location. The TV system seemed to involve pay TV or nothing, so I chose the latter.
Very close to the city centre. Room at the back very quiet. Obliging staff. Didn´t like the decor in the breakfast room.
The location is good.Bre Cleanliness
The staff were very helpful and courteous. The room (a triple room in my case) was very well priced.
The hotel staff was nice. Nice to inform me that there is no internet access in the room, as advertised. Nice enough in the morning to tell me that breakfast is finished because "everyone else" already ate.
Staff are friendly and informative. Dining room good quality and value. Location was very convenient for the purpose of our visit to Westfallenhallen
Very Friendly staff in Bar, Restruent and in general
firstly they took £398 out of my bank account, then charged me a further £475 when i booked out for a stay that should have come to about £500. they did refund £378 claiming it was a mistake! They also tried to charge me for breakfast when it clearly said that it was included in the room cost.
Conveniently located near Autobahn. Food and gas located nearby as well. The Hotel does have a restaurant, but since I had a concert to get to I wasn’t able to check out their one menu item of that day, Schnitzel. Booked 2 double rooms that were located on top floor, so was quiet. Room was as clean as it could be. Bathroom was clean with plenty of water pressure, hot water, soap, towels, lighting and a heater. Plenty of places to put your clothing. Staff, friendly and helpful. Parking ample. Breakfast buffet was good and plentiful and included in price. Although easily accessible from Autobahn, it seemed in a run down part of the city, so that was somewhat scary at first, but really didn't present any problems. Although the staff was very friendly and helpful, they were hard to find after checking in. One of the double rooms had a broken shower head (no bathtubs). Building is old and could use some repairs. Rooms did have a smoky smell. TV's are probably 10 inch screens. No working alarm clock.
Easy access from Autobahn As it is being refurbished by new owner, some rooms are better than others.
The staff is the best.
A hotel with a good value for money. Nice location and very kind hotel staff. Poor breakfast and not enough cleanliness of the room. For example, though I stayed for 2-weeks, the sheets of my bed were never changed.
very comfortable bed, functional bathroom, good variety in breakfast. old carpets, smell of not-well aired room and corridor, swimming pool and sauna facilities were a dissapointment and were not even used.
Staff were very friendly and helpful, nice family, cosy atmosphere. We booked the hotel specifically because it had an indoor pool, however we were told that we could not use the pool in the morning (it was only available after midday on a daily basis). This should have been made clear on the hotel site since we were disappointed.
Friendly staff, rooms not overheated, good breakfast
The triple room is actually a two-room suite with lots of space. There were two pillows per person! The breakfast buffet was typical for Germany with quite a good selection. The staff was friendly. We arrived late and left early so we didn't really have time to look around. The bathroom floor was not heated so it was cold. No big problem.
The staff was English-speaking (we know the receptionists are) and professional, gave helpful advice on restaurants and directions to the place we were looking for. Rooms were very clean, breakfast was good. Rooms are quite small, and the underground parking not indicated -- you have to park somewhere hopefully not far and ask at the reception for keys and instructions.
Excellent breakfeast, Big Room, Atencious Staff, Close to rewe.
Friendly staff, peaceful location, fabulous breakfast. We thoroughly enjoyed our stay here.
Very pleasant staff with a very good, comfortable, proper German restaurant with good choise of menu. Nothing to dislike.
location was good for our requiements.Buffet breakfast was good and plentiful and the room was very clean and comfortable. Not having tea /coffee facilities in room
The location is very close to the main railway station. Very kind staff.
Great location at the center of the town and oposite of the train station.Helpful staff speaking English.Great breakfast with full of choices Can't find anything wrong,maybe the towels could be bigger
Small rooms, good breakfeast. near railway station. Helpful stuff.
Excellent location very near train and bus station,Friendly staff,comfortable room and excellent breakfasts
clean,freindly, very good meal
internet access, good breakfast, location hair dryer was broken, no soap in the bathtub..
good shower, good breakfast, good location tv reception wasn't so good. the traffic noise meant that I had to keep the windows shut or the room was very noisy.
helpful staff cannot use wifi in room
The hotel is located nearby the city centre. The rooms were cold, and we're in the winter! The breakfast was too German instead of international and also the restaurante gave a cold feeling.
Restturant food and breakfasts v good Expecting tea/coffee facilities according to my booking, which were not provided
swimming pool, sauna :)
Functional hotel, good for business trip overnight stays.
Close proximity to town centre and Christmas market Nothing!
central location, best breakfast I ever had at a hotel, wintergarten for breakfast room very nice.
The receptionist was very helpful in assisting when we by mistake locked our car away in the nearby deep garage. Hint: always check garage accessibility when driving into a garage. The hotel seemed best suited for a business trip. Standard rather boring big city business hotel. Lacked personality. Our room didn't have a view.
We did not book breakfast and found it quite expensive on a one off basis
Its central location was useful, just minutes' walk from the pool we were visiting every day. Evening menu was not exciting and was over-priced.
No hotel car park location was good, as were the facilities
Closeness to the Metro and city center. Good variety of TV programs. Room is a bit small for the 4 star hotel but confortable enough.
Good weather good staff very helpfull nothing to much trouble No
Everything was fine,except there was no restaurant on the sunday evening.
Very good business hotel with great restaurant.
very confortable hotel, elegant, high level and good price !!
Friendly staff, new facilities, convenient location. Beds could be more comfortable. Room temperature or air quality did not appear ideal.
very clean, very nice spacy and comfy rooms, quite new hotel, very good breakfast nice stay allround some rooms are to the street which is quite busy, internet wifi was not working in the room, only on the corridor
The true kindness of the staff. They even helped me getting out of the parking lot where I ws blocked with rear-wheel traction in combination with snow - I was on time for my appointment! Many thanks and bravo!
The service and the crew of the hotel was excellent i really enjoy my staying.
rooms are clean, queit place.
the friendlyness of the staff there was no shampoo
The reception is very nice.And the town is also very pretty. The location is kinda of far away from the city center
The Staff was very helpful and well trained. Very suitable location close to fuel station save my time on the way home. Everything was ok.
Good location near motorway. Good factor quaility/price. Nice rooms.
simple and quiet
Clean big room sufficient for 3 people. Friendly staff It was very hard to find the hotel even with GPS - we made three circles on the surroundings before we found it (mainly by chance as we saw glowing board and stoped to ask there is the hotel. At 21.30 we were not served in hotel restaurant with hot-course dinner due to its 22:00 close - only beer to the room.
breackfast is "adequate" but very simple
Its location for the football. only a couple of minutes walk from room to stadium.
nearest hotel to the soccer stadium. more than enough room space. restaurant service was slow during the lunch time which made some of the customers unhappy including myself.
The room was spacious. Separate toilet and bathroom was also nice. The complimentray mini - bar of 2 beers, 2 waters and 2 juices is a very nice idea. Had food at night. Soup was cold and tasteless. Service was rushed and it felt as if I was intruding even though it was only about 21.00
Everything was OK! Nice hotel - worth the money!
Great location for the football
The hotel is ideally situated for events at the Westfalenhallen just 5 minutes from Hall 1. It is also 5 minutes from the Stadtbahn and bus stops for easy and cheap links to the city centre and minutes from the football stadium. I booked a standard room at a bargain rate which turned out to be a "traditional room" in the old, unrenovated wing. I worried about this but the room was fine if a little basic - more than adequate for my overnight stay. The included breakfast buffet was excellent and free mini bar (soft drinks & beer) & internet were also included in the rate. I would not hesitate to recommend this hotel for a visit to the Westfalenhallen area. The soundproofing in the "old" wing is not particularly good and the wireless internet connection is a bit iffy (I sat in reception to get a better signal).
The staff were very accommodating in allowing me to stay at the hotel until 4pm when I did not arrive there until 3am! Many hotels would have thrown me out at midday or charged me another day rate Best Western Parkhotel Westfalenhallen is a 4 star hotel, but also has a wing where the rooms are certainly not 4 star!
Lovely room and view, pretty gardens, friendly staff, close enough to underground, near to stadium & running track
The proximity of the hotel to the Westfalenhallen ice rink. The single rooms were very small, and a bit like a cell!
We had a very pleasent stay in the Parkhotel. Staff was very friendly. We booked a traditional room, which was much cheaper than the other rooms. These rooms are not renovated, but very acceptable. The rooms are not big. Breakfast was really nice! The sauna is very nice and neat. We asked for a non-smokingroom, but didn't receive this. I must add that all rooms were booked.
Room was vey clean well equipped. Food was good. No English menu and the service was slow. Beer was also warm.
Cosy, nice, clean, friendly.
friendly staff and comfortable rooms
friendlyness of the staff and the quallity of the rooms nothing
Hotel was modern with a nice blend of antique Indian furniture. Room was clean and comfortable. Staff were very friendly and accomodating.
Rooms are great, super shower and beds, very clean and new stuff. Internet is very fast, rooms are quiet. Staff is very friendly and professional. The pools and sauna's are super, the retaurant is very good, try the starter: salad with duck breast, Fabulous!! The only thing I didn't like about the hotel was that I had to leave it, but I will be back soon.
large room, leisure facilities slow internet, seldom staff at reception desk
Newly built hotel, therefore modern rooms with few flaws. Nice shower. Breakfast was not fantastic
Very new hotel with all expected facilities, friendly staff
good room good service
Room ++ parking ++ breakfast ++ Staff has to be more prepared to answer all clients needs
Good value Shower didn't have hot water
Nice clean room, good quality breakfast. No citymap available of Dortmund