Would you like to save as your currency permanently or for this visit only?
your location and the bar 1. no air conditioner, 2. stale air, 3. aclcohol was refused for visitors/clients, 4. too small parking lots, 5. no printers in business centre,
Beautiful lobby, good location to go to dortmund center, nice breakfast... no airco, and unfortunately the day we arrived it was almost 30C.
The way staff resolved problems- see below The reasons for the poor ratings relate to the lack of air conditioning. During my stay tempratures in dortmund were 30 degrees, plus. I was unable to get an sleep the first night, due to the heat in room and lack of air. For a supposingly 4 * hotel this is unacceptable. Saying that when I complained the next day, the hotel staff placed a fan in my room that resolved the problem (hence excellence ratings for staff). There were also problems obtaining wireless connections in my hotel room- although, again this was addressed satisafctorily by hotle staff- I was provided with a cable connection.
good location in the centre. very comfortable, nice rooms, friendly staff ... perfect
Friendly reception staff and helpful with information that was asked off them. The hotel has free internet access
convienent and accesable from the main station, reasonable facilities
The hotel enjoys an ideal location between the shopping streets in the centre of Dortmund and the railway station. It is large, contemporary-style yet fairly impersonal, with a touch of luxury that would not seem out of place in the centre of London or Paris (but which might be a bit too flashy in a provincial, industrial town). The double rooms are also large, well-appointed, sound-proofed and very clean. The bathroom is also quite large, as it has not one but two sinks and a bathtub+shower. The Bulgari toiletries are really appreciated and show once more the hotel owners' attention to the little details that matter. The breakfast is very good, varied and plentiful (but a bit expensive, at 18 euros per person).
It's ideal location for shopping , business and tour.The level of service is very good.The hotel is clean and comfortable.I really liked it. It was very good.If some not , just ask reception and they solve it soon.
Breakfast buffet is very good and the staff is friendly and helpfull. Good location and the connected restaurant is very good. For my purposes I selected too small room. However I'd like to stay in this hotel again and have already reserved a bigger one.
swimming pool, sauna :)
The hotel is located nearby the city centre. The rooms were cold, and we're in the winter! The breakfast was too German instead of international and also the restaurante gave a cold feeling.
Functional hotel, good for business trip overnight stays.
Restturant food and breakfasts v good Expecting tea/coffee facilities according to my booking, which were not provided
Pleasant staff and friendly atmosphere. Room was clean and in line with specs.
friendly staff road noise
easy to find, large rooms, confortable bed
The initial welcome was friendly and the staff we met during the rest of our stay were cheerful and helpful.
The hotel is spotlessly clean and tidy with good parking and friendly staff. The large rooms are comfortable and nice grounds to the hotel. The location on a retail park with Ikea, McDonalds and other stores many put some people off, but it was easy to find and the location was never a problem for us, far from it. Nice American Diner walking distance away for great breakfasts and dinner. The charge for 1 small dog in the room at €10 per night is a little high, especially as she slept in a fabric kennel, would have been better declared in advance.
when I arrive in the Hotel the roon was not available, then me and my friend had to sleep in just one roon, instead of two that I had requested!
hotel, comfort. it was my second time over there and its a pleasure to go there.Suites are very pleasant. i didnt like the fact that the staff made a mistake giving two rooms for me and my fiancee ( we just ordered one) and they did not even apologized for it...in fact they even tried to trick us to pay both rooms.i did not like this inconvenience at all.So when the staff is wrong, its ok everybody makes mistakes, including me, but we should all apologize to each others if so especially them because they are supposed to work for our comfort, not to be right by pride or to trick us...
The spacious room
the room the food
Friendly staff. Clean hotel. Value for money. Hotel bar opening times. Should be open earlier.
Bedroom Suite was as described on the website, very spacious and very comfortable. Location is ideal as it is just 300 metres from the main train station and 5 minutes from the centre of the city. The perfect location for business or pleasure. No complaints. It ticked all the boxes for my trip.
Spacious and comfortable room.
the room was very large and comfortable The cafe bar was a separate business and did not open until 5.00 pm
Kind service by hotel front desk staff was impressed. Only one thing is the quality of meal served during the dinner but breakfast was quite OK.
I found this hotel to be an overall pleasurable experience, with excellent facilities and staff that were warm and welcoming. Te suit was outstanding and the spa a real treat. I thought the location was perfect, close to all amenities and easy to find after a beer! I would definately stay there again.
the staff who were always helpful and willing with a smile.
The hotel was situated ideally for my stay i attended a racing pigeon convention and the hotel was not more that 10mins walk to the arena that it was staged so no transport costs. Also the staff and room service was excellent during my stay.
Cleanliness, modern, comfortable. Very friendly staff. Good location to the westfalhallen. Tea/coffee facilities. Room service was quick and lovely well presented. I would recommend this to anyone.
Nice sorrounding, excelent staff, perfect breakfast Size of the rooms
The usual Hilton high standards with excellent staff, all of whom spoke perfect English. Great location overall. Although slightly remote from Dortmund centre, was easily accessible by underground, that was only 5 minutes walk away.
The quality of the room, amenities and breakfast is excellent The personel in general was very gentle. But at check-out we were asked to pay theparking (even our rate included it) and the person at the front desk was not nice at all: we showed our reservation (which was in french) and she argued that she could not understand french so we would have to pay the parking. At the end she agreed not to charge us but she was not happy about it, and not nice at all. Such a hotel should always have helpful staff that fullfill its customers inquiries and needs in kind way.
The staff was very friendly and helpful. The room was very comfortable, clean and modern. The location was very convenient. The in-tub shower was awkward due to limited size of glass partition.
Location. It is perfect if you wish to go to the Idulna Park Stadion and well connected to the city centre. Breakfast was good too. Common areas are not too welcoming
Just a brief overnight stop but food and service excellent
Large swimming pool. Great breakfast. Far from the city center.
Friendly staff. Superb swimming pool/spa. Excellent breakfast. Internet access too expensive.
I love the bath tub and the beds are the best I´ve found. My back hurts a lot but I had no pain in the morning, which is a miracle. We slept to well and missed breakfast the two mornings we stayed at Mercure Hotel. We also missed the train to the airport because of this :)
easy to reach Iduna park stadium, 10min walk. we luckily met Shinji Kagawa at the reception in the hotel just after the match with Volksburg.Hotel stuff recommended us a nice Mongolian food restrant near the hotel. Baby bed. Nothing.
It was close to the Westfalenhallen The underground parking was very narrow and expensive.
Very quiet and comfortable hotel with decent sized rooms and very professional personal. Very nice breakfast.
Breakfast was excellent, my room was very spacious, with a superb bathroom. The layout of the bedroom was also good, and I loved the Reception area with its Christmas tree and festive atmosphere. The glass elevators are also very attractive. Room 308 did not have any drawer space to put clothes in, only hanging spare in the wardrobe
some of the staff were very nice and helpful; The gym is a joke, dont even think about bringing your gym-stuff; During my stay it was very hot in Dortmund and there is only this mini terrace out front the hotel in the bare heat, no umbrellas; I found the bed too short (they should check out Hilton or Marriott for their beds!); the TV too small and old; this hotel needs to loose a star and be downgraded;
friendly staff, good location, faultless service.
the general standard of furnishings The double bed turned out to be two singles pushed together. The TV was a little confusing to operate.
very spacious room, very clean
Everything was OK! Nice hotel - worth the money!
The room was spacious. Separate toilet and bathroom was also nice. The complimentray mini - bar of 2 beers, 2 waters and 2 juices is a very nice idea. Had food at night. Soup was cold and tasteless. Service was rushed and it felt as if I was intruding even though it was only about 21.00
The hotel is ideally situated for events at the Westfalenhallen just 5 minutes from Hall 1. It is also 5 minutes from the Stadtbahn and bus stops for easy and cheap links to the city centre and minutes from the football stadium. I booked a standard room at a bargain rate which turned out to be a "traditional room" in the old, unrenovated wing. I worried about this but the room was fine if a little basic - more than adequate for my overnight stay. The included breakfast buffet was excellent and free mini bar (soft drinks & beer) & internet were also included in the rate. I would not hesitate to recommend this hotel for a visit to the Westfalenhallen area. The soundproofing in the "old" wing is not particularly good and the wireless internet connection is a bit iffy (I sat in reception to get a better signal).
Its location for the football. only a couple of minutes walk from room to stadium.
nearest hotel to the soccer stadium. more than enough room space. restaurant service was slow during the lunch time which made some of the customers unhappy including myself.
Lovely room and view, pretty gardens, friendly staff, close enough to underground, near to stadium & running track
Great location for the football
The staff were very accommodating in allowing me to stay at the hotel until 4pm when I did not arrive there until 3am! Many hotels would have thrown me out at midday or charged me another day rate Best Western Parkhotel Westfalenhallen is a 4 star hotel, but also has a wing where the rooms are certainly not 4 star!
The proximity of the hotel to the Westfalenhallen ice rink. The single rooms were very small, and a bit like a cell!
We had a very pleasent stay in the Parkhotel. Staff was very friendly. We booked a traditional room, which was much cheaper than the other rooms. These rooms are not renovated, but very acceptable. The rooms are not big. Breakfast was really nice! The sauna is very nice and neat. We asked for a non-smokingroom, but didn't receive this. I must add that all rooms were booked.
Helpful 24 hours reception, good English speaking staff, programmable TV wakeup alarm. Very expensive wireless Internet, in this day and age that should be available for free in every hotel room, very few foreign language channels on TV.
Very friendly staff, walking distance to the centre, beautiful interior that differs from mainstream hotels, good selection at breakfast Few programs in English on TV
On site underground parking,easy to find from Autobahn, bar snacks and food reasonable price. no
Great place to stay if you are going to Westfalenhalle. Just a couple of minutes to walk from the hotel.
The room. My girlfriend and I (both young professionals) stayed here while attending Love Parade 2008 and were way overcharged for the room by a condescending staff. Nice room, but the front desk needs to be fired and restaffed.
We were looked after very well at the hotel and found the reception very helpfull especially in terms the checking for flights and travel arrangenents in the circumstances that we found on this break. We hope to return again for the model exibution in 2011 and with reasonable rates will probable increase our duration to the full 5 nights many thanks for a good time
The receptionist was very helpful in assisting when we by mistake locked our car away in the nearby deep garage. Hint: always check garage accessibility when driving into a garage. The hotel seemed best suited for a business trip. Standard rather boring big city business hotel. Lacked personality. Our room didn't have a view.
central location, best breakfast I ever had at a hotel, wintergarten for breakfast room very nice.
Its central location was useful, just minutes' walk from the pool we were visiting every day. Evening menu was not exciting and was over-priced.
Close proximity to town centre and Christmas market Nothing!
Closeness to the Metro and city center. Good variety of TV programs. Room is a bit small for the 4 star hotel but confortable enough.
No hotel car park location was good, as were the facilities
We did not book breakfast and found it quite expensive on a one off basis
Good weather good staff very helpfull nothing to much trouble No
the food was amazing and service of the staff was good.the room and the bathroon were of good size and spacious. the toilet roll in the bathroom was too hard.
A very pleasant experience. Most efficient room service. There was no tea/coffee making facilities in the room. As frequent travellers this is something we appreciate.
Breakfast was very good.
Central and very good wifi connection. Staff are very helpful and the rooms are quite clean There are mostly German channels on TV. If they want to be an international guest welcoming hotel, they have to add more channels in English.
My brother and I were caught up in the closed airport situation because of the Volcano, we were very lucky and came home with an English couple who drove to Germany rather than flew , if we had to stay on at the Hotel Drees we could stay free of charge for as long as it took for our flight to become available
Handy for the city and event The room was not propally cleaned or beds made evey day
light in the room was broken
Very nice staff. The hotel has recently changed from one brand to another. No elevator to the upper floor in the wing.
this is a gem of a hotel just 1mile off the autobahn set in a large park no
High quality for a very cheap price, nice surroundings Remote control didn´t working, neither the tv without remote...not possible to see tv
Located in a little woods, which is very nice to walk with my dog in the morning.
For the low price a very good room No elevator
Very clean, service was absolutely fantastic. Helpful staff. Breakfast was amazing, delivered promptly, hot and a mountain of food was offered. Would return any time. The inclusion of a ramp at one entrance, and a restaurant with access would be fantastic, would complement the establishement perfectly. We ate out due to the location of the restaurant.
The duvets are mighty comnfortable. Good location too. I booked the room in april at 57 euros per night but when I checked out I was charged 87 euros per night, which was the the rate on the day I checked in. Luckily, I had my confirmation email printed out and we could resolve this.
Very clean and comfortable. Excellent beds! A bit far from city centre, but easily accessible if you travel by car.
Friendly staff Poor restaurant, two hours waiting unacceptable and wrong orders delivered.
Breakfast and car parking TV Channels did not match the card An English news channel would be helpful
Great for children with mini golf, pool & bike hire! Excellent sauna & bar for parents to enjoy & a great location.
Convenient location. Nice village and amenities for visiting within a walking distance.
friendly staff, great room, close to the motorway and thus very nice location
Pleasantly situated next to the river but only a five minute walk from the town centre of Herdecke.
Friendly staff; good range of food available for breakfast; cute (tiny) swimming pool to relax in. rooms were slightly too hot
Comfortable, large and clean room.Central location, right next to the train station and stores. It was very convenient for traveling to Dusseldorf. When we arrived the heat was turned off, although the temperature outside was 3 degrees C. Each radiator has to be turned on seperately. However, once heated the room was warm and cozy.
It was 3 days business trip to Dortmund. The hotel has an excellent location in city center,near Dortmund Hbf and city center shopping area. The hotel staff was very helpful. Only one negative moment - their poor English and my very poor German.Room was too big and clear.Breakfast was usual for such kind of hotels.I recommend this hotel for the staying. Very, very slow lift.
Very friendly and helpful staff - they even allowed me to practise my German on them!
The fantastic bathroom.... I did not lika the reception area, which made the hotel look lika a backpackars drop-in or a counter at a car rental (just a room with no nice sitting area). The restauraunt was alla dark and look closed down allready at 6 p.m. in the evening. The girl at the counter was friendly but was not professional in her apperance.
Hotel staff were very cordial and the breakfast was nice. It will be more attractive if you can replace the lift which is very small and also very slow.
The hotel is well located betwen city center and central train station (1-2 minute walk). It is simple but well renovated, clean and comfortable. The staff is friendly and the breakfast was delicious. Very good value for the money. Free internet. Small desk if you want to work.
Location and friendly personal Bad wheather
Staff very friendly and helpful. Good location for access from station, airport bus stop and to town centre. Very relaxing breakfast room - hotel extremely minimalist and modern. Tiny lift with sensors which if triggered caused the lift to stop - this is not good if you do not like confined spaces. The lift itself was extremely small, only big enough for two small people with not much luggage who are happy to stand very close to each other and not move in case they set off the sensors. No problem to use the stairs. Hotel room could have been be a little larger as one side of double bed was up against the wall.
Very good I liked form my heart
The capacity of the room... It was f*cking cold in December, really it was like we have booked an iglu. Need to improve the heating because it affects terible the comfort especially on winter times. We were a couple and they gave us two separate pillows:))
The friendliness of staff and vicinity to amenities N/A
The room was large and airy, quiet location but near to the motorway excellent stop off point. Breakfast ok.
Welcoming and light atmosphere None
the location close to the airport 5 min max, the bed, good choice for buffet breakfast the staff not quite friendly: we arrived earlier, we could not check in and refresh a little...next morning, for breakfast when something was empty, no one would check and refill it; we came in at 8:30 a.m. for breakfast (though it was till 10 a.m.) we had to ask for everything: is there any more juice? she would bring out only juice...then can you bring out some eggs?
We were addressed very correctly at the reception. The hotel had arranged for a room for us as far away as possible from the wedding party in the restaurant. Then we got recommendations for restaurants in the neighbourhood. The room and bathroom were spacious, clean and light coloured. Breakfast had a good choice of everything.
The location The internet connection at first didnt work, later it worked but were so slow that it were useless. Due to this, I would not use the hotel again, or recommend it to business partners.
Easy access to the town center, nice and quiet area.
Pleasant staff, pleasant surroundings Not very close to public transport or to the city. There was a noisy party in the hotel restaurant which happened to be directly below my room, that ran way past midnight into the early hours of the morning.
The hotel itself and the rooms had a nice modern feel, and was comfortable and clean. (Bizarrely in the first room we were given there were about a dozen ladybirds around the windows but we were immediately offered another room and housekeeping were onto it straight away.) There is a good bar, internet access, car parking and evening meals available. The staff were great, my german is passable but all the staff we talked to spoke english. We knew the hotel was on the outskirts of the city and that the ubahn was close by. This was a 5-10 minute walk from the hotel although there was also a park and ride at the station. I felt this was ok my hubby thought the statuion was isolated and therefore didn't feel particularly safe
Comfortable located near the high-way, easy to reach with car. Parking and quiet hotel,
The hotel is very quiet and cosy. The clean the room is daily. The breakfast is not very complicated but we found all that we like it for a breakfast and every morning was pleanty of quality food. The hotel is close to the airport and also close to the center of the city.
make cafe in the room and good breakfest
Not wardrope with cover at rooms. Internet connection very expensive. We have pay for car park.
You get great value for money. They offer more or less basic facilities, but they deliver exactly as promised. As I had been there before, now I know that they have rooms with slightly different dimensions and furnishings for the same price, and it seems to be random which type of room you'll be hosted in.
Silent and friendly atmosphere
Clean and comfortable, well situated. Good breakfast. It was very difficult to get out of the parking. We had paid the parking for three days in advance, but every time we should leave we had to go to the reception for o new card.
it was a little to far from the town
Hotel convenient for Dortmund airport (10 mins by taxi). Hotel facilities and service excellent
it is a normal standard of holiday inn hotels: spacious comfortable rooms, rich breakfast served until 11am, good location very close to ubahn station (take a tram to the downtown -15min; tram U47 + bus 440 to/from airport - 25min); tea/coffee available in a room; very nice personnel
The hotel was ok...but The staff was not friendly at all. We were a total of 6 people and on Jan. 1St. (New Year's Day) when we tried to use the facilities for dinner, we were informed that everything was closed and that we needed to go out if we wanted to eat. This was quite a surprise because we were there with children and we were not informed in advanced about this, we could not believe this from a 4 star hotel!...TOO Bad!
The hotel was excellent. Very clean, friendly staff, great location. Paying for the hotel car park per day of our stay!!
the friendliness of the personnel the noise of the traffic around the hotel, rooms overheated , no airco