Would you like to save as your currency permanently or for this visit only?
The location was solid. Right in the middle of all the clubs and bars. The concierge was wonderful. She rocks. B The Mega Suite and the additional rooms were dirty. It was pretty gross. Stains and uncleaned furniture. The customer service was the worst I've ever experienced. We had a bachelor party and spent well over $5000 for two nights...you'd think they would go out of their way to make us feel special...complete opposite. They treated us like we were in junior high. They showed up with security guards to the Mega Suite (which is like a rockstar's second home) and made us leave because we were too loud. Keep in mind it was ten guys playing beer pong in a very large room (harmless) and the club downstairs was going full blast...strange that we were being too loud (we weren't). Initially they wanted to kick us out with no refund, but I kept calm and talked them down even though we were doing nothing crazy. At the pool, they treated us like crap as well. It was very odd. The whole staff out there felt super entitled...it was so lame. I've been to a decent number of clubs and the attitude here was bad...definitely the worst for a hotel. Had I known you can't hang out in the biggest "party" suite and actually party...I would have gone to a different hotel. Make that clear before people stay at your hotel. Finally...news flash...you're a hotel, not a club. You're goal is make your guests feel welcomed, not harassed. The GM at this hotel was the worst of them all. Time for the W chain to clean up management at this place. He has let this hotel fall to 1-2 star level. Absolutely awful.
Rooms were very nice and modern and had floor to ceiling windows. I really liked the design and the rooms are designed creatively so each room has somewhat of a corner window. The shower was also very nicely designed and roomy. The atmosphere of the hotel was excellent. Elevator music and pool music were all excellent. There are pool parties on Saturday afternoons, I guess it's a good thing or a bad thing depending on what you're looking for. It was a little too "college-y" for my tastes. I would have preferred something a bit more "lounge-y" but that's just personal preference. If you're planning on enjoying the pool, don't go on a Saturday as everyone is packed in like sardines. Front desk staff was not very helpful upon first arriving. There was a line and a 2nd staff member came up and stood at her desk. She looked right at us and then proceeded to just stand there. It took us asking if she was open to get her to help us. Also, they need to update their in room audio systems, they were only compatible with iPods and iPhones with the old 30 pin connectors. Seriously guys? That was 4 years ago. Use a more standard format like audio line in or Bluetooth so everyone can enjoy. Water pressure in the shower was not the greatest. It was barely even coming out toward the end of my shower.
Bar, restaurant, staff, spa, room, room service Not a single thing!
I enjoyed the Spa because the staff was very kind and mellow. After the found out it was our anniversary, they upgraded our room to have a king size instead of two queen beds. They also sent chocolate covered strawberries to our room. This visit was more exciting because of the Spa. The hotel was only decent and a bit dated. I didn't like the already included gratuity charge, costing around 25% of my already expensive Spa package. The hotel room was decent but they aren't very modern. Hotel towels are rough and over-bleached from years of use. Housekeeping left trash from previous visitors in plain view. Also a bummer that this hotel hasn't upgraded to free continental breakfast like many others.
I liked the location. It was close to Scottsdale Fashion Square, restaurants and bars. The pool was nice and has late hours, and the rooms had doors that opened up to your own private patio. I agree with others that have said you're paying for the location. Overall... I've stayed at equally priced, if not cheaper, hotels with better customer service, hotel amenities and accommodations. The pool is open from 6 a.m. to midnight. That's great except they closed the bar around 6 p.m. and you had to walk into into the hotel lobby bar to order drinks (per the pool bar staff). I would have liked to dry off before walking into the hotel lobby for a drink, except they ran out of towels. We asked twice for towels and they the pool/bar staff said the towels were on their way. We never got any towels. The only great service we received was from the guy at valet. I will not be booking at this hotel again.
The location was great and the hotel offered a shuttle to anything within a 3 mile radius! Tip required Wish the empty glasses in the common areas were picked up more often.
Close enough to stadium, great area to bike, easy walk to dining,shopping & stadium. shuttle for guests need lights on bikes
Pools and facilities are superb Wifi sketchy, rooms a bit dated
The pool area gets a 10. The lobby gets a 10. The rooms get a 6. The mattresses are cheap motel quality, which is regrettable.
The staff were all super friendly and helpful. The pool is beautiful with attentive staff poolside. The restaurant at the hotel was delicious.
I was very displeased with how the resort presents themselves on their website versus what this was in reality. Nothing close. It was NOT worth the price that we paid!!!
I never leave reviews. But given the price of this 'resort" I thot important to leave a comment. At checkin they told me $25 will be added for amenities - I was thinking like spa and other advanced features. He said no, its for parking, pool use and internet. Things you'd think would be included with the base price I was paying already. I just said ok and paid. In my room my internet was so poor I could not open a proposal I had to review for the next day - instead being prompted to upgrade for faster internet at 14.95! I left and went to a Starbucks to complete my work. Later that night I was in my room and a dog next door started barking non-stop.I called the front desk and they had no other place to put me... but did offer me a refund and could leave if Priceline approved. Which they did approve. So I left. They need to reassess things. I would have put up with these things if it were a Motel 6 - which it was far from. Never again.
The staff, especially the shuttle drivers, was outstanding. So very helpful and personable. We liked the pool and the resort was so close to almost every place we wanted to go. The rooms were a little outdated but we were told everything was going to be updated within the next year. The drinks at the pool were not all that good so we mixed our own.
Not Much. Front Desk staff referring to me as "Boss" and "Brother"...having my room changed without informing me, trashy property, ugly decals on doors, LOUD all the time, poorly working plumbing. Just a poor place to stay at any price...especially for $145.00. I think $45.00 per night is still too much for this place. No Thanks.
You literally can hear a pin drop out of the bathroom and bower and the shutters don't block out the sun! Just an odd hotel.
The spa tub is amazing, the atmosphere was very relaxing.
I liked the wood floor instead of carpet. No microwave in room, ice hard to find.
no coffee or tea machine in the room; everyplace has that nowadays.
Good location, free parking, free coffee in the morning at the front desk. Small swimming pool with long opened hours. I have booked nonsmoking room, but the tobaco smell I felt during all 3 my nights staying in the motel. The very first day of my staying I asked for a hairdraiyer, but unnfortunately all these days I didn't see it.
The motel room was very reasonably priced and covered the bases of what we needed
A good motel in an attractive part op scotsdale for een good price The size of the room could larger
The proximity to the event I was attending. I was put in a smoking room when I had asked for non smoking. This was fixed with some trepidation only because one of the guests has a heart condition and can't stay in such a room.
Location was good for what I needed No, most everything was fine.
Staff was very kind, they did solve every problem Once the room was not maked up
The cost and location by the mall Two cramped for two beds. should only have one
Conveniet location. Bed very comfortable. Bathtub was extremely slippery for showering/ no mat.
down town location,inexpensive,great staff,