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Hotel has all needs covered including shuttles and secured parking. Location is not horrible but is out of the way of you want to walk to anything
Clean and comfortable room and conveniently located next to Seattle University. The hotel staff were friendly and efficient! The free shuttle to points in downtown provides access to great restaurants, shopping and landmarks.
The staff were quick with recommendations and very friendly, the hotel was clean and comfortable, and virtually everything I wanted to do was within walking distance. Capitol Hill is a great area with lots of bars and restaurants and not too bad of a walk to get downtown or to Pikes Place (if you're looking for a good hike). Otherwise they offer a free round trip shuttle to a few other central locations.
great location in walkable neighborhood with light rail from the airport an easy downhill walk to the hotel. Helpful staff. Room amenities superb: empty refrigerator for foodstuffs, restaurant leftovers; microwave; double socket outlets for charging at each side of the bed.
Shuttle driver gary was nice and helpful. A sauna would be nice. Tv channel menu on tv very cumbersome. Bathroom kinda small.
I stay at a hotels a lot and what I normally consider a great experience is when a hotel does a great job of alleviating the inconvenience of not being at my own house with my own stuff and kitchen. But the sorrento is a whole other thing. It's effing fabulous. I felt instantly relaxed and at home, if my home were a huge gilded age mansion. The food is wonderful, the staff is very available, the lobby area- I just wanted to hang out there and not go out. Even the courtyard, which is on a busy street, was like a cocoon. The whole experience was like being in another better world. AND there was tons of free street parking within a 2 blocks radius! The one lame thing was there is only one elevator, but it is a genuinely old building, and what're you gonna do? It moved fast- you could tell they've made an effort to make it as speedy as possible. And it had a rug that said the day of the week! Which is more reassuring than you might think when you are travelling.
restaurant and service Noisy courtyard, thin walls
Beautiful historic hotel, great location, excellent staff.
Clean, ok location, Smell
I liked being welcomed at the door by 3 people. The rug in the elevator was an unexpected treat and photo op. The room was plush. The bar was a relaxing place for a drink and dinner which was very good. It was also good to find parking nearby on the street. I didn't like that I wasn't told that there would be an incindental charge on my card for possible expenses incurred in the room. The next day I saw the charge and called the hotel and was then told why. She said it was something we should have been informed of. The charge "fell off" the next day.
European feel; cozy, un-Holiday Inn room; excellent in-room coffee; good bed with nice sheets and a variety of pillow types and fill; accommodating staff; very nice toiletry items Noise - I could hear my neighbors and people in the corridors; old windows let in lots of street noise
A lovely facility, friendky stff great service. A nice treat. no
Old charm with all the comforts
From the moment we pulled up to the hotel, the service was fantastic. Jerry helped us with our bags, showed us around the hotel--giving a great history of the décor, and then walked us up to our room. He gave us advice on where to go and what to do. The staff at the desk and the bar were just as attentive and kind. The room was the perfect size for the two of us, and all necessary items were stocked and clean. It was a great visit!
Very quite and friendly. Jerry was awesome this place is so nice will be back again
Front desk was so nice Hotel felt tired and was smelly
The staff were wonderful and extremely helpful. Nothing
Very convenient to the convention center (my venue) at half the price of the big names. Staff was very helpful in finding dining unique to Seatle. A five block walk back to the hotel was quite a hill climb.
The price and the convenience of being close to the hospital. Because of my bad back, I requested a recliner chair to use as a sleeper for the night at check-in and the lady said she'd check but I never received a chair or a reply.
Absolutely every one we came across went out of their way to help us in any way they could. Don't think we have every stayed in a place as friendly as your hotel!!! Made me want to move to Seattle! I think the only thing I can come up with that we didn't like was the fact that the television didn't work. Other wise everything was A ok!
The food was very good and reasonably priced for Seattle and the staff were friendly and helpful. The public areas are pleasantly decorated but the whole place is old. The Hotel is obviously used by friends and relatives to visit with patients in the adjacent Virginia Mason Hospital and some of those patients come into the Hotel to dine etc. It is possible to walk to the downtown areas but it is quite a walk and the streets have steep gradients (rather like San Fransisco). The Hotel is obviously allied to the adjacent major hospital. There are passageways between the Hotel and the hospital. The reception is shared with an adjacent Hotel / Apartment complex across the street. The street is closed and the whole site is a construction zone. There is no easy parking unless you can find valet parking in a nearby Hotel or can find local on street parking in a non meter area. The bathrooms are rather like hospital bathrooms. The building is old and the air conditioning works in some rooms and not others - there is no individual room control. The air conditioning system on the roof of an adjacent hospital building is very noisy and goes 24/7 - there are notices on the windows warning of construction site noise.
The hotel was quiet, the rooftop view, It's incredibly hot because there is no air conditioning. Our view was the hospital where we can see patients laying in their bed, can barely open windows
The service overall was very good at this hotel. Recption staff was very good. and helpful.
The personnel at the reception and hotel location. The cleaning personnel was not too friendly, but not unfriendly either. Also, we found a couple beer based alcopop cans under one of the bed and some old socks. But my intuition says that this is a case of "when you pay bananas, you get monkeys". Also, as customary as it might be in Seattle/Washington, an 18 dollar parking feels a bit much. We stayed in a 50-dollar-a-night-hotel in Portland (walking distance from the city center just as Inn at Virginia Mason) the night before arriving at Seattle, which included a simple, but free continental breakfast and free parking. Also, in Europe/Asia/N-America I've easily managed to find hotels with free parking.
location and convenience for medical purposes at the Hospital didn't have a twin room as per our reservation so had a single queen
This is a very comfortable hotel to stay in if you have family in, or appointments at Virginia Mason Hospital. You don't have to go outside from the hotel for meals or trips to the hospital or clinic. It's very comfortable with a great restaurant.