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The staff were helpful. Facility was clean and comfortable. I would give it my best recommendation!
beautiful room and facilities. use of computers in lobby very helpful. excellent breakfast the air conditioning not working in our room. took them all day to try to fix it and finally change our room. customer service could have been better
What was not to like! The hotel was wonderful. The breadfast and dinners were excellent. The staff was friendly, efficent and all apoke English. The room and both were wonderful, modern, clean and tastefully done. We enjoyed everything the hotel had to offer. Breakfast and dinner were both first rate. The hotel staff was friendly, efficent and all spoke English. The room was tastefully decorated. Great place. No changes need to be made
comfortable room, beautiful hike nearby, great restaurant in town nearby
The hotel is wonderful: my room was inside the old palace, which helped to dazzke us a bit.
Breakfast was very good and staff was friendly
A great location adjacent to the Serra da Estrela and with a really interesting history. The bar was advertised as open and wasn't; the restaurant was basically very good but the first course was served up lukewarm on red hot plates and the wine wasn't quite up to standard
even though it was not in coimbra it was in a much nicer town ( Lousa). We were actually happy to be there rather than Coimbra.
Super hotel. Great service. The castle on the hill near by was a wonderful walk in the park. A good value. Hey, we just liked this hotel. No negatives
Great personel, great place.
Wonderful location, spacious and airy, Temperature of 38 degrees, air conditioning had broken down! More signs needed in pool area!
Nicely designed, with pool and gymnasium etc (which we did not use). Evening meal set menu was good value if unimaginative. Setting was beautiful, and slightly remote, which is what we like and look for. Stay was perfect, but better signage to hotel would be appreciated by most people, I suspect.
We enjoyed the magnificent view fom our bedroom window, spacious room, and warm, good size swimming pool. The hotel provided a good value buffet dinner with reasonably priced drinks. A very enjoyable stay.
Beautiful settings for a beautiful hotel. Situated high in the mountains in a remote village and can be hard to find at night. Hotel decor and grounds are very nicely designed. Swiming pool is large and there are many lounge chairs in the shade and there is an outside hot tub as well. Food in the restaurant was very tasty and gourmet. Comfortable bed. Friendly staff - speaks English. we loved everything
cosiness, comfort, good atmosphere
Nice atmosphere, clean rooms and surroundings (swimmingpool), nice owners, excellent food, great dogs! A welcome drink would be nice after a long drive; we heared the last night at dinner that walking paths are available! Would be nice when we were informed earlier during our stay.
Cosy hotel, very nice for romantic weekend's, view is excellent, staff is nice. Not to many attencion for details in cleanliness and guest service. Very small choice in the buffet breakfast, and the heating was not very strong.
Unique location. Very friendly. Delicious food for normal price. It feels like comming home!! None
The landscaping was beautiful with flowers everywhere. The view from our room looked out on the Serra Estrela with the wooded valley below. The staff were very friendly and helpful.Breakfast was very nice with fresh fruit, yogurt, cereal bread and jam but a a bit late so no coffee until 8:30 am. Except for the late breakfast there were no bad points as far as we are concerned.
Nicely decorated room with a fantastic view and friendly staff Fairly expensive. Bathroom was not up to the rooms standard and toilet smelled quite a lot... it should also have individual shampoo and shower gel bottles
The appearance was very warm and welcoming. The staff was more then friendly and did their very best to find room for a little longer stay. We liked the lot.
Hotel is lovely, the location is good for exploring, the views are stunning, food was good. The breakfast was too basic, more variety please. The hotel closed early, so nt for those who like a late night, no bar! Also being very rural it would have been good to have satellite tv- news/ sport in english, there was only portugese tv available, which in this day and age isn't enough.
Very friendly staff and hotel owners. Multilingual. Very romantic room. Excellent retaurant and very nice breakfast.
The view and location was spectacular! Our suites were comfortable and elegant. I should have booked for two nights and taken a day off from sightseeing to just relax at this wonderful oasis. Our GPS took us on a very, very interesting route to get to the hotel!
Hospitality of staff, hotel conditions, the swimming pool Expensive restaurant, no activities for children
style&feel of the place is good, spacious, good dining.friendly staff room style ingongruous - felt more like mountain chalet than a convent cell;)
Very quite location. Friendly service. Recommended!
Room was big, with balcony. Free Wireless Internet in Reception area. Parking very big. Hard to find with GPS. Position between 2 traffic roads. No English menu in Restaurants. Position is far from lake.
Staff very friendly
Excedllent food and hospitality Not much to do in the area