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So many things if this hotel is a 2 or 3 stars. When we arrived to checking in, no Welcome, just "last name on the reservation"... rude... The second day, our room was not clean. Their answer was "room are clean every two days"... So they sent a cleaning lady...We asked why we have a cheap room for disable people, not convenient for people who are not disable, they said "you reserved from a Third party", like those website company, so they treat us like a Third class people with disdain
Was surprised to find this placed doubled as a kennel.....the barking and howling of the dogs was a big nuisance. It was handled after 3 calls to the front desk...was not told of this when we checked in...
Staff, amenities, spa, and view were all five stars. Hilton Bell Rock definitely will get my business again. I wished I could have stayed longer ;)
Great location, very nice hotel facilities and resort services Quality of bath towels poor, similar to ones that are used at a fitness club (thin, smells like bleach and washed over and over again type of towels). Shower water pressure weak.
After 7 AM no complimentary coffee. $14 for a roll, donut, coffee, cold cereal, some canned mixed fruit, or a green banana. Come On! Comfort Inn's give you a better breakfast than that for free! It's no wonder no one was eating breakfast in the restaurant. Even the staff shrugged their shoulders and shook their heads. They suggested a great little place for breakfast just a short walk away.
The staff and concierge were very helpful. Concierge booked a wine tour for us on Saturday. We stayed in a suite poolside, and enjoyed the view and sound of water flowing. The two free drink coupons on arrival was a great gesture. The bartender struggled with the pace of handling customers, failing to acknowledge new guests on arrival or making eye contact and a simple "I will be right with you". Timeliness and order, such as maybe offering a food or appetizer menu. We asked for a menu after 30 minutes of sitting down, at the bar. We actually made light of our situation along with other customers, saying they're definitely on a "Sedona" pace. We didn't come to Sedona to hurry, however, we were hungry and there are some expectations of The Hilton having higher standards of customer service. Very nice people, again, but way too slow. We also watched multiple people, new guests stand and wait 10 minutes without being addressed. I greeted guests myself, along with my boyfriend. The restaurant was fairly steady, due to rain, however, definitely not busy.
Great location and staff. Rooms were great Complicated to get on Internet and the Internet service was unreliable and when it did work was slow
My kitchenette didn't have a stove so that wasted all my food I had brought, so I left early.
The room was cheap. The hotel was going through a "remodel" at the time of our visit and had changed over management and had a few issues...The front desk was not really helpful when we had issues with our room. There are no on site eating facilities and the resort is fairly far from town. I would stay here again, only if I could get the same rate and not have to go to a timeshare presentation.
room was dirty and help was less than helpful dirty
They could not find our reservation, so we had to wait for a long time to check in. They did not seem to be organize d.They were not helpful with direction either. As we travel often domestic as well as international, we feel their stuff need to work on custmer service more.
We found the place to be excellent for families. I liked the fact that it had a nice little kitchen. It located in a nice area near nice restaurants. I would have liked it better if it had a restaurant on the premises. Overall it was a nice place. I would stay there again when i visit sedona. Not having a restaurant on site and not allowing pets. i like to travel with my little dogs.
The location was beautiful as was the room. The staff was informative and courteous.
We enjoyed everything about the hotel. The staff was pleasant, the surroundings were clean and inviting, the location was perfect, and we played golf three of the days we were there. The two courses we played were minutes away. We want to go back.
My wife and I had a very enjoyable visit for a few days. Great views of surrounding area and no trash of any type anywhere at the facility. The Sedona area enforces their anti-trash policy with a $ 500.00 fine that is strictly enforced as it should be elsewhere in the U.S. Resort is located about five miles s of Sedona so it has more of a country feeling, but is still close to grocery store ( iga ) and restaurants. Perfect location with many vistas within ten minutes. Great photo op'S. Maps and local info in print provided by The Ridge on Sedona Golf Resort of area attractions. Great bbq area on multiple gas grills provided at scenic location. Must visit.... The Chapel of the Holy Cross ten minutes away wedged between two rock spires . Although it was No hassle, the facility is a time share operation.
The staff was very friendly and helpful. The room was clean and very comfortable. I would definitely stay here again.
Much more than a bed and breakfast. The breakfast was out of this world and the staff so helpful during the whole stay Nothing it was fantastic
Loved the room. Felt like being in a cozy home. Warm and tasteful decoration. Great bed and great bathroom. Close parking. Great mini kitchen . Nothing!
Quiet, clean and comfortable! We went in early June-- off season-- and while it was hot, the view from our porch was beautiful.
I thought the room was very nice and comfortable. The staff was very friendly.
The room was very clean and quiet. The motel was farther from Sedona than we thought. Even though the address is Sedona it's 10 minutes out of town.
We lucked out. While the location is south of Sedona itself, it is closest to the best red rock formations and hiking trails. And, it's far away from the crowds, traffic and shopping scene of downtown Sedona. Walk to restaurants, supermarket.
Comfortable bed TV service was choppy. Hot tub dirty
Beautiful quiet location just south of Sedona; gorgeous views from our room and private patio (we stayed in the casita); delicious multi-course breakfasts every morning; fun, colorful, tasteful south-west decor. Russ and Aurora were sweet, hospitable, and helpful in helping us plan our days.