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I liked the location of the resort I liked the room I liked the underground parking I liked the attached spa I didn't like the noisy neighbors Friday and Saturday nights!!! I didn't like getting double charged for the stay especially when I asked at check out if there would be any charges and they said no. The charges did get reversed but I had to do all the leg work! I didn't like that there wasn't a restaurant/bar in the resort I didn't like that they didn't have an atm onsite
I was put in a room directly above where the construction was going on. It was not a relaxing stay
I stayed in a two bedroom suite in the Aurora suites and it was 100% the best stay of my week in this area. The accommodations are luxury, and very clean and comfortable. I could have stayed here for another month or two, it had everything I needed. Outdoor patio space with dining space and a bbq, gourmet kitchen, in suite washer dryer, jet shower, two bedroom master suite set up, spacious living room and dining room, fireplace in all bedrooms, and comfortable bedding. I can't wait to come back for another stay!
That was the best hotel. we would take the shower with us if we could :) nothing
The rate offered @booking.com was outstanding. The resort was not quite finished as per landscaping, but so very nice. Beautifully designer like decorated and fitting for the peaceful outdoors area. All bedding and amenities couldn't have been nicer. **The management disounted the unpublished Resort fee of $15! Not notedon the booking site. By appearance it seemed a bit pretentious, but the welcoming staff and sense of privacy eased that. Parking was a bit confusing. They did not even have a sign up yet so we relied on our gps. Someone flooded the spa tub above us and rained into our master bath, but the staff was quick to move us, and discounted our stay 25%.
New, nice amenities Hotel room too small
The view from our room and the swimming area was nice for a family. The change area was very small for the pools and no change tables. The water was cold in the kiddie pools but we kept alternating from the hot tub. The breakfast was a really long wait.
The room was excellent. It was well set up, the beds were very comfortable and the bathrooms great. The staff was very friendly and helpful. The location was within walking distance of the downtown area which was nice. The underground parking was alos nice to have and would be even better staying there in the winter. Overall we were very pleased with the hotel.
Well appointed room with good ammenities and excellent showers! Long distances from some rooms to the front desk and pool area
The room with the kitchenette & balcony was fantastic. Underground parking and a great pool with a waterslide was great. The town experience da power outage and the hotel was completly blacked out. The hallways were pitch black as there was no emergency lighting in hallways and parkade. I would have thought safety bylaws and codes make it mandatory for hotels to have such emergency lighting. Luckily it was during daylight hours and the staff were very helpful helping people get around.
The showers were amazing! The decor in the suite was perfect. The kitchen had enough to make every meal. The view of the mountains was beautiful. The waterslide in the pool was fast, loved it!
The bathroom was exceptional once we learned how to us all the options. The unit was verry well equiped.
The size and amenities of the room. The halls are off-putting because they are far bleaker than obe would expect of a luxury hotel and detract from the experience.
We asked to upgrade our room for the second nights stay and the staff were very accommodating. A kid pooped in the pool while were there so only got to use the pool one day unfortunately but what can ya do?! Anyway we enjoyed our stay for sure!
Mattress was comfortable and the morning staff were quite friendly. Our room location was terrible, being able to access any amenities was quite challenging. The parking lot was brutally laid out and only after arrival did we find out they don't even provide shampoo. I will not be returning to this resort.
The suites are beautiful and cozy. Staff was very helpful and friendly. We would definitely stay here again
I liked the room and balcony with barbecue. The full kitchen. The heated pools outside were nice.
We loved the 2 bedroom suite Lots of room for the children to play around. We took advantage of the kitchen and ate in both nights. The pool was nice and warm. We swam from 8:30-10 both nights. Loved our stay at the StoneRidge!
It was quiet and relaxing Most of the dishes and the toaster were dirty. I had to was everything before using and it was not just dust, it was caked on food left on the dishes and cutlery.
The executive suite we stayed in is stunning. It is well appointed and beautifully crafted. It is truly top notch, like an expensive home away from home. The room we happened to be in had a thermostat issue and though it was set to "cool" and 16 degrees C, the heat ran all night in the unit and the temperature read 27 degrees C. Unfortunate but manageable.
Standard of room was very good. Facilities at the hotel were also good. Within easy walking distance of town centre and ideally situated if looking for good hiking routes
very comfortable and spacious. Location is abit away form everything. Granted only a few miles down the road, but nothng other than a gas station and mini convienence store in this location.
i really enjoyed how comforting the room was. really liked the fact that the rooms were very well equiped and the service at front desk was very friendly. The hot tub was amazing. need bigger towels for guests to use.
it was quiet and relaxed atmosphere clean with moderate luxury could have used another hot tub
The comfort and peace and quiet
Nice clean big! Rooms, good location ,friendly staff
The rooms were extremely nice and very clean, and the kitchenette was very well stocked and modern. We loved it and would stay there again when we come back for our family ski trip this winter.
we were amazed with the rooms! absolutely beautiful!
Copperstone resort was even better than I expected would recommend this resort to anybody for a relaxing stay. none
Easy access from Calgary and pet friendly accommodation in the mountains. Fully equipped rooms with nice kitchen and sitting area. Quick walk to trail along the river with scenic views, or 10 min drive into Canmore. Staff are very friendly and parking underground is nice in winter. Wifi only good for the bare essentials.
no wheel chair ramp/ ramp for my baby stroller.
Reception and cleaning staff were very courteous and helpful
The sunday brunch was good, hotel was clean and they provide a comp drink when the room was not ready as promised I didn' t see the value for the upgraded room I paid for, disapointing.
Friendly staff, good location, room was nice
Overall the hotel was just ok.... Not impressed with the "pet friendly" as I assume these are little dogs or maybe cats.. Not dogs the size of ponies. YUCK!!! Also, if your looking for a goodnight sleep, this is not the hotel for you...paper walls. Another negative is that you have to go outside to get to the pool. Wouldn't stay again!
The beds were very uncomfortable, the bathroom and shower were very small.
Got a great deal on Kayak Because we got a great deal on Kayak, I think we were put into a pet friendly room. We found a dog toy behind on the the tables (ewww). Also no sewing kits which are usually found in hotel rooms and much needed during this visit.
Great hottub and pool Expensive for the sIze of room and bed quality
clean and comfortable and centrally located
Nice location, not far from city center. Hotel had no record of booking, lasted half an hour to get a room. There was no safe in room.
The staff was courteous, attentive and helpful; and the food in the hotel restaurant was surprisingly good and attractively presented.
Staff were excellent. The hotel staff and facilities were excellent however, they had no record of our booking! They were very accommodating and agreed to give us the rate we booked with your company. So we would return to the hotel but are disappointed with booking.com.
The pool and the location.
The family room we booked had everything that we required for a one night stop over I didn't like how the breakfast pricing was structured
The room was very nice and so was the fitness facility, pool (really small but nice since only 2 of us were using it), and hot tub.
We loved everything.thank you very much for everything The restaurant was terrible!!!!!!
Breakfast was not available.
Friendly, comfortable and convenient, and Canmore is a clean and interesting town, less busy then usual tourist places. Enjoyed white water rafting locally. Air conditioning not very efficient, and if we opened a window at night, were disturbed by large freight trains running close behind the hotel. [ room at back of hotel]
The suite we had was very big for the 2 of us. great facilities The railway was about 20metres from hotel. The room shook when the train ran past at speed. Trains ran through the night, we got very little sleep!
easy access, staff friendly clean up rooms
The description on the internet site It was very old and shabby. Beds caused my husband a trip to the chiropractor, and the overall appearance was drab and depressing. Not what I expected from a "suite" hotel advertising the way you did. Was so dissapointed we almost left.
I did not like anything about my stay. Poor staff, machines were out ou use. When we arrived I was given a room that was not in the descrption of what I booked on-line. The staff said Booking overbooked and thier was nothing they could do. I was then charged the same rate for a super loft suite, even though I was not in one. I was told I would be given free breakfast coupouns and never received them.
very nice,quiet, free internet, good costumer service and very clean.
Good location, good service, comfortable room, everything worked, reasonable value for money, liked the gym. Limited catering facilities (no kettle, no cutlery)
I was greeted by very friendly helpful and accomidating staff , very refreshing after staying in rooms in every province , will look forward to return visit for pleasure. thanks again Barry Wedel.P.S. would like to thank Meagan in particular.
The hotel was brand new, excellent modern look, very tastefully decorated. Close to all amenities. I loved the chic decorated style of the condo. Everything was great.
The Grand Rockies Resort was absolutely beautiful! Very chic and modern with granite countertops, hardwood floors, luxurious touches and decore. The kids loved the pool and waterslide. We would definitely go again! no
Privacy was awesome.
Simple chalets; available in high season for one night at a fair price. Near the highway somewhat out of Canmore but this suited us fine. Ability to check in a bit earlier (before 4pm) if the room was ready would have been appreciated.
The cabin was quaint and cozy. There seemed to be a switch in management and the current owners were not helpful. Were not present during check out so came back later to get damage deposit. Didn't understand how to refund and was rude. Tried to avoid conversation and made little communication.