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All staff are very friendly and helpful.The whole place is spick and span and continualy cleaned throughout the day. Could not fault anything at all and had a wonderful holiday there.Without hesitation will be returning next year.
Excellent Resort. Beautiful Beach. Very Clean
fantastic beach front great swimming pools excellent sunbeathing area between seafront and hotel location of hotel good ie near restaurants shops and pubs in general breakfast and food in hotel could be better
Very nice hotel little bit out of town but provide you with luxury of nice room with private pool and great views If you travell to crete than this is a place to stay for a couple of days none and that is rare for me :)
great experience;a very nice location with spectacular panorama, many facilities for relaxing, good restaurants and all you need for a wonderful vacation.
I really liked the room, hotel location, responsive staff, excellent breakfast, fitness room and an instructor, a spa center, clean rooms I did not like eating in restaurants la carte, wine list is scant. The fitness room average weight dumbbells. The spa is very difficult to choose a program, since it is absent Annotated. When booking at the hotel indicated the presence of ironing boards and irons in every room but on arrival they had not been! Had to call and ask, brought later.Also at the hotel site says that the pool in a room with heating, but it turned out that he is the same as sea water, in our case it was very cold, while the sun was not our side.
Great hotel with comfortable rooms and beds. View from the room with the pool was amazing. The resort is like a little town and staff runs club cars to and from the rooms whenever you need to go to the main hotel building with restaurants. Dinning options are limited specially when the Greek restaurant was closed for dinner both nights we were there.
The location of the hotel is great, the rooms are very relaxing, the hotel staff is very kindly
the bangalo(beach view), private beach and bed, swimming pools, beautiful garden, hotel program, great restaurant, everything is right to guest. nothing
Calm, Very clean, quiet atmosphere, wonderful beache, wondeful pools, big rooms, warm people....I just get the full value for my money. The only thing that was incorrect is that there was no free internet...and you should buy 2 hours of use for 6 Euro. I have suggested the hotel to follow all other by offering a day basis payment.
Everything. The beach area was wonderful but the hotel must put some rules rearding the people and how do they use it . The beach for the topless people must be a privat one and located apart from the general beach where the rest of the people stay. As there are a lot of families of different nationalities who frequent it I think this rule is necessary.
Very nice location and structure. Nice pools filled with sea water, excellent food, very very rich and well cooked and nicely presented.The majority of personnel were helpful. Also there were activities and events every night. Lovely hotel, suitable for families, nice location. The only thing that could be improved would be cleaning better the external hotel areas, such as corridors, yards and pools. The rooms were very clean inside. Also the level of noise should be moderated as some rooms were very close to the function areas. The hotel could expand the main restaurant area more as it has many guests.
I thought for the price the hotel was a little run down and needed a renovation. I found the beds to be very uncomfortable and the rooms not very cosy.
Perfect location with quiet and beautiful surroundings and great view over the sea and city; Our Standard room was bigger than expected. :) The hotel is quite old; therefore some areas should be renovated; Better sound isolation in the room would be nice; Lack of bathroom amenities.
The location of the hotel was great.
the quite environment, excellent view and prefect place to have a rest
We had a lovely room with a shared pool and a sea view. Very spacious. The hotel needs a facelift. The grounds are not well kept and the hallways had mold and dirt. This is a beautiful hotel in need of some TLC.
The location and the view from our room are excellent. Especially the park-like surroundings along the sea front within the hotel area is really nice. We had half-board; the dinner was good with delicious varieties. We really enjoyed our stay there. Some of the facilities, e.g. bath room, could be improved to reflect the 5 stars that is listed in Booking.com. The wireless did not function there.
sumptious surroundings hotel on the slide, gardens neglected, nothing when weather bad,one british tv channel(news), like a retirement home.
The views were spectacular, the rooms spacious and kept clean. The breakfasts offered a great choice and staff were very friendly and accomodating The air conditioning in the rooms could have been better.
The location and the views Aircondition
Very good service, clean pool area with free sun beds, hotel is on the beach. Very nice beach and clean water and free sun beds. The owners are a wonderful couple, who helped out to order taxi and gave different recommendations.
outstanding location, right on the beach, very welcoming staff, really good rooms with a great design and a nice pool right in front of the sea
The location was great with a pool overlooking the beach closeby. The Staff were friendly and very attentive. This hotel is a little hard to find as there are no signs with the hotel's name on the main road to direct you to it and the road where you turn off is very easy to miss.
the swimming pool, the beach, the bar, the room n/a
Great Hotel in very nice village on the northern coast of Crete. The overwhelming friendlyness of the staff, helpfullness and cleanliness made as wanting to come back next year. The new part of the hotel in the second building has definitely added luxury. A few meters to the east are some fantastic beaches and to rent a car or (better) a scooter is highly recomended. We found the car rental 'smile' appr. 100 m from the hotel best.
The manager was sympathetic. Very loud and noisy place. Rooms facing the pool are unbearable because of the noise.Not recommended if you're looking for any peace and quiet. Dinner was not good.
Good rooms and good food No beach, istead double bed there were two single beds splitted together
pools, position, staff, breakfast, our room was good. Evening meals! Very bland luke-warm preheated food, after the first night we went out despite the fact that we had paid for half board
We transfered to the new Castello Boutique hotel across the road and found the facilities to be excellent. The room was well appointed and spacious and it had a lovely view over the pool and local church. The staff were very helpful and very friendly-we could not fault the way that we were looked after. The meals-which we took in the old Castello Village hotel were very nice-only down side was that the restaurant was very busy and in retrospect we wished that we had opted to eat in the new hotel which looked much quieter. Nothing
The hotel's staff was extremely polite and friendly. Everyone seemed to look for our convenience/service. The breakfast and dinner was really good value. Really good value for money hotel! It is a complete hotel complex in general. Change of the towels more often. The gym area was totally old fashioned and left, needs a renovation and more attention to be paid. Some of the furniture although good quality maybe need a renovation in future.
The most I like was friendly and helpful stuff, environment of hotel, food,...
I liked the food, the staff was very warm and helpfull. We found our room to small compared to the photos shown on your site. The hotel is situated in Sissi wich is not a "fun" resort but more of a quiet one.
The room was spacious and overlooked the sea On one day our room was not cleaned, we had to ask twice for clean towels and as you can't flush toilet paper, leaving the bin 2 days was not acceptable.