It's very central
central location, U- bahn station a few meters in front of hotel's entrance, friendly stuff, good breakfast, large bed in single room
Big rooms,good location.
Helpful friendly staff. Food very good. location ideal for getting around.
The location of the hotel was excellent. The staff were very helpful and the breakfast was very enjoyable
Locality to the city centre; excellent cleanliness
Location, room, access, 24-h reception about 10 Euro fee per day for internet access (I prefer hotels with free wifi)
This hotel is convenient for the city centre and also the station. This is the fifth time we have stayed at this hotel and we have never been disappointed. All the Mercure hotels we have stayed at have been good value for money
Nothing much really. It was ok. The local car park was a bit of a trek and badly laid out. The hotel was ok, though I find Mercure hotels slightly over priced for what you get. I have stayed in many.
Located near Dortmund train station and direct opposite shopping streets. Plenty of shops to browse
Going into Munster town No tea or coffee on arrival in rooms
The room was very clean there was no kettle in the room or tea/coffee I think this would be a facility they should provide. Staff were very friendly. It was also good that we were close to the motorway and small villages where we had a very nice meal. If necessary there is also a supermarket close by which was open until 22.00.
Too much cigarette smoke in common areas of the hotel
The hotel was really nice, modern, clean, good furniture, quiet, the breakfast was very good, the staff was nice and helpfull.
Even though it was close to the highway, there was a lot of green around and wildlife (rabbits hopping around, birds tsjirping,...), very efficient check-in and check-out, very nice breakfast
good breakfast. Asked for a no smoking room but didn't get one.
Family arrangement, unusual for a business-oriented hotel. We booked an arrangement for a family with 2 kids. We got 2 adjacent rooms for far less than the regular price for 2. We booked and got non-smoking rooms which were located in an entirely non-smoking wing of the hotel. But the smell of old cold smoke in the stairway was unpleasant at best.
Very convenient & comfortable.
This is a respectable place to spend one night on the way from A to B if necessary. Montana Hotel Senden is essentially a truck stop at a service station next to a Mercedes factory(?) in the middle of nowhere.
Friendly staff Poor restaurant, two hours waiting unacceptable and wrong orders delivered.
Very nice staff. The hotel has recently changed from one brand to another. No elevator to the upper floor in the wing.
The duvets are mighty comnfortable. Good location too. I booked the room in april at 57 euros per night but when I checked out I was charged 87 euros per night, which was the the rate on the day I checked in. Luckily, I had my confirmation email printed out and we could resolve this.
light in the room was broken
Located in a little woods, which is very nice to walk with my dog in the morning.
Very clean and comfortable. Excellent beds! A bit far from city centre, but easily accessible if you travel by car.
this is a gem of a hotel just 1mile off the autobahn set in a large park no
High quality for a very cheap price, nice surroundings Remote control didn´t working, neither the tv without remote...not possible to see tv
Very clean, service was absolutely fantastic. Helpful staff. Breakfast was amazing, delivered promptly, hot and a mountain of food was offered. Would return any time. The inclusion of a ramp at one entrance, and a restaurant with access would be fantastic, would complement the establishement perfectly. We ate out due to the location of the restaurant.
For the low price a very good room No elevator
Very good location to The Intertabac 2007 Fair Everything is O.K.
The staffs are very friendly and the free Internet access is very nice whereas other hotels around charge you. It was very convenient to the messe. Outside restaurant is nice, but people are sometimes very noisy late in the night.
Position close to u Bahn
Free WiFi available in rooms. Upon arrival I was disappointed to discover that the bar & restaurant were not open. I would not have choosen this hotel had I known that the bar and restaurant would not be available during my stay. Staff were not very helpful in recommending alternative restaurants. The room was clean but there was a smell coming from a drain on the bathroom floor.
The familiar atmosphere and the kindness and professionality of the staff.
The hotel is easy to reach and close to the metrò
Staff is very kind.
No iron and ironing board in rooms, no working internet in rooms
Very clean and good location Bar always empty
Location of the hotel is okay. Close to but not in the city centre. WiFi connection did not work and there was no one of the staff able to help me connect.
i liked everything about the hotel!!!
Large sized room Internet WIFI connection is too expensive!
This Residenz Hotel is a combination of a retirement home and hotel which gives it a strange atmosphere. Breakfast and dinner were very nice.
Very friendly staff, good wellness ctr, big well designed rooms, easy to find, overall very happy with my stay.
Facilities were good. Rooms were spaceous. Spa, swimming pool and sauna were well managed and very clean. Breakfast menu was comprehensive with a lot of choice and good quality food. Mixed quality of staff. Poor wardrobe space in the rooms. Slow lifts.
Friendly reception staff, great buffet breakfast and although a solo traveller was given a large twin room.
Friendly staff, decent location (although maybe not the most desirable place in Dortmund), and the triple room was spacious and comfortable. The toilet took ages to refill once flushed, rather noisy at night, but that's about it.Also, there were a few dodgy people hanging about on the street, but we didn't encounter any problems.
The room was very large. The staff helped with our luggage as there is no lift. We didn't like the fact that we could not make phonecalls from the room or the hotel reception
breakfast was excellent and the staff were very friendly and helpful . nothing was abother to them
The staff were very helpfull and friendly
- ground was a bit dirty
I was like during my stay at the Hotel Drei Kronen very good location on street with inexpensive shops, is close from hystorical and shopping centre of Dortmund and station. The teapot was not in number, but boiled water submitted under the first requirement. I did not like the taps in bathroom of hotel. To wash my hands, I had to turn on water in shower, because water did not run in wash-hand-stand without shower. I tried to ask receptionist, but they did not speak English well, excepting one girl (thank her!)
Great staff, great price, good location. Dortmund can be a noisey place on a Saturday night.
The staff were really friendly and welcoming. The room was large and clean and all the other facilities were good. We thought it was really good value for money. The location concerned us at first but turned out not to be a problem.
I searched specifically for dortmund airport hotels and this one was listed amongst the 64 which came up in the results and there were 2 with Airport Shuttle so I chose this one. They never responded to my email a few days before arrival asking about the shuttle. When I arrived at the airport there was no shuttle and I was told the hotel was downtown and it cost me 25 euro each way to get there for my overnight stop. I asked for an early call for 5.15am for my flight and a 5.45am taxi. They woke me at 5.50am (so they heard me wrong) and the taxi was not ordered. I had a mad panic to get to the airport on time for my flight.
helpful staff cannot use wifi in room
internet access, good breakfast, location hair dryer was broken, no soap in the bathtub..
The location is very close to the main railway station. Very kind staff.
good shower, good breakfast, good location tv reception wasn't so good. the traffic noise meant that I had to keep the windows shut or the room was very noisy.
location was good for our requiements.Buffet breakfast was good and plentiful and the room was very clean and comfortable. Not having tea /coffee facilities in room
Great location at the center of the town and oposite of the train station.Helpful staff speaking English.Great breakfast with full of choices Can't find anything wrong,maybe the towels could be bigger
clean,freindly, very good meal
Small rooms, good breakfeast. near railway station. Helpful stuff.
Excellent location very near train and bus station,Friendly staff,comfortable room and excellent breakfasts
Friendly staff, peaceful location, fabulous breakfast. We thoroughly enjoyed our stay here.
Friendly staff, rooms not overheated, good breakfast
Staff were very friendly and helpful, nice family, cosy atmosphere. We booked the hotel specifically because it had an indoor pool, however we were told that we could not use the pool in the morning (it was only available after midday on a daily basis). This should have been made clear on the hotel site since we were disappointed.
very comfortable bed, functional bathroom, good variety in breakfast. old carpets, smell of not-well aired room and corridor, swimming pool and sauna facilities were a dissapointment and were not even used.
The staff was English-speaking (we know the receptionists are) and professional, gave helpful advice on restaurants and directions to the place we were looking for. Rooms were very clean, breakfast was good. Rooms are quite small, and the underground parking not indicated -- you have to park somewhere hopefully not far and ask at the reception for keys and instructions.
The triple room is actually a two-room suite with lots of space. There were two pillows per person! The breakfast buffet was typical for Germany with quite a good selection. The staff was friendly. We arrived late and left early so we didn't really have time to look around. The bathroom floor was not heated so it was cold. No big problem.
Excellent breakfeast, Big Room, Atencious Staff, Close to rewe.
Very pleasant staff with a very good, comfortable, proper German restaurant with good choise of menu. Nothing to dislike.
Easy access from Autobahn As it is being refurbished by new owner, some rooms are better than others.
The location is good.Bre Cleanliness
Staff are friendly and informative. Dining room good quality and value. Location was very convenient for the purpose of our visit to Westfallenhallen
Conveniently located near Autobahn. Food and gas located nearby as well. The Hotel does have a restaurant, but since I had a concert to get to I wasn’t able to check out their one menu item of that day, Schnitzel. Booked 2 double rooms that were located on top floor, so was quiet. Room was as clean as it could be. Bathroom was clean with plenty of water pressure, hot water, soap, towels, lighting and a heater. Plenty of places to put your clothing. Staff, friendly and helpful. Parking ample. Breakfast buffet was good and plentiful and included in price. Although easily accessible from Autobahn, it seemed in a run down part of the city, so that was somewhat scary at first, but really didn't present any problems. Although the staff was very friendly and helpful, they were hard to find after checking in. One of the double rooms had a broken shower head (no bathtubs). Building is old and could use some repairs. Rooms did have a smoky smell. TV's are probably 10 inch screens. No working alarm clock.
The staff were very helpful and courteous. The room (a triple room in my case) was very well priced.
Very Friendly staff in Bar, Restruent and in general
The staff is the best.
The hotel staff was nice. Nice to inform me that there is no internet access in the room, as advertised. Nice enough in the morning to tell me that breakfast is finished because "everyone else" already ate.
firstly they took £398 out of my bank account, then charged me a further £475 when i booked out for a stay that should have come to about £500. they did refund £378 claiming it was a mistake! They also tried to charge me for breakfast when it clearly said that it was included in the room cost.
A hotel with a good value for money. Nice location and very kind hotel staff. Poor breakfast and not enough cleanliness of the room. For example, though I stayed for 2-weeks, the sheets of my bed were never changed.
Good weather good staff very helpfull nothing to much trouble No
Closeness to the Metro and city center. Good variety of TV programs. Room is a bit small for the 4 star hotel but confortable enough.
No hotel car park location was good, as were the facilities
The receptionist was very helpful in assisting when we by mistake locked our car away in the nearby deep garage. Hint: always check garage accessibility when driving into a garage. The hotel seemed best suited for a business trip. Standard rather boring big city business hotel. Lacked personality. Our room didn't have a view.
Its central location was useful, just minutes' walk from the pool we were visiting every day. Evening menu was not exciting and was over-priced.
central location, best breakfast I ever had at a hotel, wintergarten for breakfast room very nice.
Close proximity to town centre and Christmas market Nothing!
We did not book breakfast and found it quite expensive on a one off basis
Everything was OK! Nice hotel - worth the money!
Its location for the football. only a couple of minutes walk from room to stadium.
nearest hotel to the soccer stadium. more than enough room space. restaurant service was slow during the lunch time which made some of the customers unhappy including myself.
We had a very pleasent stay in the Parkhotel. Staff was very friendly. We booked a traditional room, which was much cheaper than the other rooms. These rooms are not renovated, but very acceptable. The rooms are not big. Breakfast was really nice! The sauna is very nice and neat. We asked for a non-smokingroom, but didn't receive this. I must add that all rooms were booked.
Great location for the football
The hotel is ideally situated for events at the Westfalenhallen just 5 minutes from Hall 1. It is also 5 minutes from the Stadtbahn and bus stops for easy and cheap links to the city centre and minutes from the football stadium. I booked a standard room at a bargain rate which turned out to be a "traditional room" in the old, unrenovated wing. I worried about this but the room was fine if a little basic - more than adequate for my overnight stay. The included breakfast buffet was excellent and free mini bar (soft drinks & beer) & internet were also included in the rate. I would not hesitate to recommend this hotel for a visit to the Westfalenhallen area. The soundproofing in the "old" wing is not particularly good and the wireless internet connection is a bit iffy (I sat in reception to get a better signal).
The proximity of the hotel to the Westfalenhallen ice rink. The single rooms were very small, and a bit like a cell!
The staff were very accommodating in allowing me to stay at the hotel until 4pm when I did not arrive there until 3am! Many hotels would have thrown me out at midday or charged me another day rate Best Western Parkhotel Westfalenhallen is a 4 star hotel, but also has a wing where the rooms are certainly not 4 star!
Lovely room and view, pretty gardens, friendly staff, close enough to underground, near to stadium & running track
The room was spacious. Separate toilet and bathroom was also nice. The complimentray mini - bar of 2 beers, 2 waters and 2 juices is a very nice idea. Had food at night. Soup was cold and tasteless. Service was rushed and it felt as if I was intruding even though it was only about 21.00
Everything was fine,except there was no restaurant on the sunday evening.
very confortable hotel, elegant, high level and good price !!
very clean, very nice spacy and comfy rooms, quite new hotel, very good breakfast nice stay allround some rooms are to the street which is quite busy, internet wifi was not working in the room, only on the corridor
Friendly staff, new facilities, convenient location. Beds could be more comfortable. Room temperature or air quality did not appear ideal.
The true kindness of the staff. They even helped me getting out of the parking lot where I ws blocked with rear-wheel traction in combination with snow - I was on time for my appointment! Many thanks and bravo!
Very good business hotel with great restaurant.
Good value Shower didn't have hot water
Room ++ parking ++ breakfast ++ Staff has to be more prepared to answer all clients needs
Nice clean room, good quality breakfast. No citymap available of Dortmund
convienent and accesable from the main station, reasonable facilities
The way staff resolved problems- see below The reasons for the poor ratings relate to the lack of air conditioning. During my stay tempratures in dortmund were 30 degrees, plus. I was unable to get an sleep the first night, due to the heat in room and lack of air. For a supposingly 4 * hotel this is unacceptable. Saying that when I complained the next day, the hotel staff placed a fan in my room that resolved the problem (hence excellence ratings for staff). There were also problems obtaining wireless connections in my hotel room- although, again this was addressed satisafctorily by hotle staff- I was provided with a cable connection.
your location and the bar 1. no air conditioner, 2. stale air, 3. aclcohol was refused for visitors/clients, 4. too small parking lots, 5. no printers in business centre,
Friendly reception staff and helpful with information that was asked off them. The hotel has free internet access
good location in the centre. very comfortable, nice rooms, friendly staff ... perfect
Breakfast buffet is very good and the staff is friendly and helpfull. Good location and the connected restaurant is very good. For my purposes I selected too small room. However I'd like to stay in this hotel again and have already reserved a bigger one.
It's ideal location for shopping , business and tour.The level of service is very good.The hotel is clean and comfortable.I really liked it. It was very good.If some not , just ask reception and they solve it soon.
The hotel enjoys an ideal location between the shopping streets in the centre of Dortmund and the railway station. It is large, contemporary-style yet fairly impersonal, with a touch of luxury that would not seem out of place in the centre of London or Paris (but which might be a bit too flashy in a provincial, industrial town). The double rooms are also large, well-appointed, sound-proofed and very clean. The bathroom is also quite large, as it has not one but two sinks and a bathtub+shower. The Bulgari toiletries are really appreciated and show once more the hotel owners' attention to the little details that matter. The breakfast is very good, varied and plentiful (but a bit expensive, at 18 euros per person).
Beautiful lobby, good location to go to dortmund center, nice breakfast... no airco, and unfortunately the day we arrived it was almost 30C.
Very quiet and comfortable hotel with decent sized rooms and very professional personal. Very nice breakfast.
friendly staff, good location, faultless service.
It was close to the Westfalenhallen The underground parking was very narrow and expensive.
some of the staff were very nice and helpful; The gym is a joke, dont even think about bringing your gym-stuff; During my stay it was very hot in Dortmund and there is only this mini terrace out front the hotel in the bare heat, no umbrellas; I found the bed too short (they should check out Hilton or Marriott for their beds!); the TV too small and old; this hotel needs to loose a star and be downgraded;
the general standard of furnishings The double bed turned out to be two singles pushed together. The TV was a little confusing to operate.
very spacious room, very clean
Breakfast was excellent, my room was very spacious, with a superb bathroom. The layout of the bedroom was also good, and I loved the Reception area with its Christmas tree and festive atmosphere. The glass elevators are also very attractive. Room 308 did not have any drawer space to put clothes in, only hanging spare in the wardrobe
easy to reach Iduna park stadium, 10min walk. we luckily met Shinji Kagawa at the reception in the hotel just after the match with Volksburg.Hotel stuff recommended us a nice Mongolian food restrant near the hotel. Baby bed. Nothing.
I love the bath tub and the beds are the best I´ve found. My back hurts a lot but I had no pain in the morning, which is a miracle. We slept to well and missed breakfast the two mornings we stayed at Mercure Hotel. We also missed the train to the airport because of this :)