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It's ideal location for shopping , business and tour.The level of service is very good.The hotel is clean and comfortable.I really liked it. It was very good.If some not , just ask reception and they solve it soon.
The way staff resolved problems- see below The reasons for the poor ratings relate to the lack of air conditioning. During my stay tempratures in dortmund were 30 degrees, plus. I was unable to get an sleep the first night, due to the heat in room and lack of air. For a supposingly 4 * hotel this is unacceptable. Saying that when I complained the next day, the hotel staff placed a fan in my room that resolved the problem (hence excellence ratings for staff). There were also problems obtaining wireless connections in my hotel room- although, again this was addressed satisafctorily by hotle staff- I was provided with a cable connection.
Breakfast buffet is very good and the staff is friendly and helpfull. Good location and the connected restaurant is very good. For my purposes I selected too small room. However I'd like to stay in this hotel again and have already reserved a bigger one.
good location in the centre. very comfortable, nice rooms, friendly staff ... perfect
The hotel enjoys an ideal location between the shopping streets in the centre of Dortmund and the railway station. It is large, contemporary-style yet fairly impersonal, with a touch of luxury that would not seem out of place in the centre of London or Paris (but which might be a bit too flashy in a provincial, industrial town). The double rooms are also large, well-appointed, sound-proofed and very clean. The bathroom is also quite large, as it has not one but two sinks and a bathtub+shower. The Bulgari toiletries are really appreciated and show once more the hotel owners' attention to the little details that matter. The breakfast is very good, varied and plentiful (but a bit expensive, at 18 euros per person).
your location and the bar 1. no air conditioner, 2. stale air, 3. aclcohol was refused for visitors/clients, 4. too small parking lots, 5. no printers in business centre,
Beautiful lobby, good location to go to dortmund center, nice breakfast... no airco, and unfortunately the day we arrived it was almost 30C.
Friendly reception staff and helpful with information that was asked off them. The hotel has free internet access
convienent and accesable from the main station, reasonable facilities
the staff who were always helpful and willing with a smile.
hotel, comfort. it was my second time over there and its a pleasure to go there.Suites are very pleasant. i didnt like the fact that the staff made a mistake giving two rooms for me and my fiancee ( we just ordered one) and they did not even apologized for it...in fact they even tried to trick us to pay both rooms.i did not like this inconvenience at all.So when the staff is wrong, its ok everybody makes mistakes, including me, but we should all apologize to each others if so especially them because they are supposed to work for our comfort, not to be right by pride or to trick us...
the room was very large and comfortable The cafe bar was a separate business and did not open until 5.00 pm
Spacious and comfortable room.
Bedroom Suite was as described on the website, very spacious and very comfortable. Location is ideal as it is just 300 metres from the main train station and 5 minutes from the centre of the city. The perfect location for business or pleasure. No complaints. It ticked all the boxes for my trip.
The spacious room
Friendly staff. Clean hotel. Value for money. Hotel bar opening times. Should be open earlier.
I found this hotel to be an overall pleasurable experience, with excellent facilities and staff that were warm and welcoming. Te suit was outstanding and the spa a real treat. I thought the location was perfect, close to all amenities and easy to find after a beer! I would definately stay there again.
the room the food
Kind service by hotel front desk staff was impressed. Only one thing is the quality of meal served during the dinner but breakfast was quite OK.
The quality of the room, amenities and breakfast is excellent The personel in general was very gentle. But at check-out we were asked to pay theparking (even our rate included it) and the person at the front desk was not nice at all: we showed our reservation (which was in french) and she argued that she could not understand french so we would have to pay the parking. At the end she agreed not to charge us but she was not happy about it, and not nice at all. Such a hotel should always have helpful staff that fullfill its customers inquiries and needs in kind way.
Just a brief overnight stop but food and service excellent
Large swimming pool. Great breakfast. Far from the city center.
Cleanliness, modern, comfortable. Very friendly staff. Good location to the westfalhallen. Tea/coffee facilities. Room service was quick and lovely well presented. I would recommend this to anyone.
Location. It is perfect if you wish to go to the Idulna Park Stadion and well connected to the city centre. Breakfast was good too. Common areas are not too welcoming
The staff was very friendly and helpful. The room was very comfortable, clean and modern. The location was very convenient. The in-tub shower was awkward due to limited size of glass partition.
The hotel was situated ideally for my stay i attended a racing pigeon convention and the hotel was not more that 10mins walk to the arena that it was staged so no transport costs. Also the staff and room service was excellent during my stay.
Nice sorrounding, excelent staff, perfect breakfast Size of the rooms
Friendly staff. Superb swimming pool/spa. Excellent breakfast. Internet access too expensive.
The usual Hilton high standards with excellent staff, all of whom spoke perfect English. Great location overall. Although slightly remote from Dortmund centre, was easily accessible by underground, that was only 5 minutes walk away.
very spacious room, very clean
Very quiet and comfortable hotel with decent sized rooms and very professional personal. Very nice breakfast.
some of the staff were very nice and helpful; The gym is a joke, dont even think about bringing your gym-stuff; During my stay it was very hot in Dortmund and there is only this mini terrace out front the hotel in the bare heat, no umbrellas; I found the bed too short (they should check out Hilton or Marriott for their beds!); the TV too small and old; this hotel needs to loose a star and be downgraded;
the general standard of furnishings The double bed turned out to be two singles pushed together. The TV was a little confusing to operate.
It was close to the Westfalenhallen The underground parking was very narrow and expensive.
easy to reach Iduna park stadium, 10min walk. we luckily met Shinji Kagawa at the reception in the hotel just after the match with Volksburg.Hotel stuff recommended us a nice Mongolian food restrant near the hotel. Baby bed. Nothing.
friendly staff, good location, faultless service.
Breakfast was excellent, my room was very spacious, with a superb bathroom. The layout of the bedroom was also good, and I loved the Reception area with its Christmas tree and festive atmosphere. The glass elevators are also very attractive. Room 308 did not have any drawer space to put clothes in, only hanging spare in the wardrobe
I love the bath tub and the beds are the best I´ve found. My back hurts a lot but I had no pain in the morning, which is a miracle. We slept to well and missed breakfast the two mornings we stayed at Mercure Hotel. We also missed the train to the airport because of this :)
Its location for the football. only a couple of minutes walk from room to stadium.
Everything was OK! Nice hotel - worth the money!
The proximity of the hotel to the Westfalenhallen ice rink. The single rooms were very small, and a bit like a cell!
Lovely room and view, pretty gardens, friendly staff, close enough to underground, near to stadium & running track
nearest hotel to the soccer stadium. more than enough room space. restaurant service was slow during the lunch time which made some of the customers unhappy including myself.
The hotel is ideally situated for events at the Westfalenhallen just 5 minutes from Hall 1. It is also 5 minutes from the Stadtbahn and bus stops for easy and cheap links to the city centre and minutes from the football stadium. I booked a standard room at a bargain rate which turned out to be a "traditional room" in the old, unrenovated wing. I worried about this but the room was fine if a little basic - more than adequate for my overnight stay. The included breakfast buffet was excellent and free mini bar (soft drinks & beer) & internet were also included in the rate. I would not hesitate to recommend this hotel for a visit to the Westfalenhallen area. The soundproofing in the "old" wing is not particularly good and the wireless internet connection is a bit iffy (I sat in reception to get a better signal).
Great location for the football
The room was spacious. Separate toilet and bathroom was also nice. The complimentray mini - bar of 2 beers, 2 waters and 2 juices is a very nice idea. Had food at night. Soup was cold and tasteless. Service was rushed and it felt as if I was intruding even though it was only about 21.00
We had a very pleasent stay in the Parkhotel. Staff was very friendly. We booked a traditional room, which was much cheaper than the other rooms. These rooms are not renovated, but very acceptable. The rooms are not big. Breakfast was really nice! The sauna is very nice and neat. We asked for a non-smokingroom, but didn't receive this. I must add that all rooms were booked.
The staff were very accommodating in allowing me to stay at the hotel until 4pm when I did not arrive there until 3am! Many hotels would have thrown me out at midday or charged me another day rate Best Western Parkhotel Westfalenhallen is a 4 star hotel, but also has a wing where the rooms are certainly not 4 star!
Helpful 24 hours reception, good English speaking staff, programmable TV wakeup alarm. Very expensive wireless Internet, in this day and age that should be available for free in every hotel room, very few foreign language channels on TV.
Great place to stay if you are going to Westfalenhalle. Just a couple of minutes to walk from the hotel.
We were looked after very well at the hotel and found the reception very helpfull especially in terms the checking for flights and travel arrangenents in the circumstances that we found on this break. We hope to return again for the model exibution in 2011 and with reasonable rates will probable increase our duration to the full 5 nights many thanks for a good time
Very friendly staff, walking distance to the centre, beautiful interior that differs from mainstream hotels, good selection at breakfast Few programs in English on TV
The room. My girlfriend and I (both young professionals) stayed here while attending Love Parade 2008 and were way overcharged for the room by a condescending staff. Nice room, but the front desk needs to be fired and restaffed.
On site underground parking,easy to find from Autobahn, bar snacks and food reasonable price. no
Located in a little woods, which is very nice to walk with my dog in the morning.
light in the room was broken
Very clean, service was absolutely fantastic. Helpful staff. Breakfast was amazing, delivered promptly, hot and a mountain of food was offered. Would return any time. The inclusion of a ramp at one entrance, and a restaurant with access would be fantastic, would complement the establishement perfectly. We ate out due to the location of the restaurant.
Very nice staff. The hotel has recently changed from one brand to another. No elevator to the upper floor in the wing.
Friendly staff Poor restaurant, two hours waiting unacceptable and wrong orders delivered.
this is a gem of a hotel just 1mile off the autobahn set in a large park no
High quality for a very cheap price, nice surroundings Remote control didn´t working, neither the tv without remote...not possible to see tv
For the low price a very good room No elevator
The duvets are mighty comnfortable. Good location too. I booked the room in april at 57 euros per night but when I checked out I was charged 87 euros per night, which was the the rate on the day I checked in. Luckily, I had my confirmation email printed out and we could resolve this.
Very clean and comfortable. Excellent beds! A bit far from city centre, but easily accessible if you travel by car.
Close proximity to town centre and Christmas market Nothing!
central location, best breakfast I ever had at a hotel, wintergarten for breakfast room very nice.
Good weather good staff very helpfull nothing to much trouble No
Its central location was useful, just minutes' walk from the pool we were visiting every day. Evening menu was not exciting and was over-priced.
We did not book breakfast and found it quite expensive on a one off basis
No hotel car park location was good, as were the facilities
The receptionist was very helpful in assisting when we by mistake locked our car away in the nearby deep garage. Hint: always check garage accessibility when driving into a garage. The hotel seemed best suited for a business trip. Standard rather boring big city business hotel. Lacked personality. Our room didn't have a view.
Closeness to the Metro and city center. Good variety of TV programs. Room is a bit small for the 4 star hotel but confortable enough.
The breakfast buffet is a high point.
Friendly personal, good sized room and nice view over the park Parking is small (and was fully packed)
Large, comfortable room; very good breakfast; free internet; free parking; swimming pool. I asked for allergy-free bedding, but did not get it.
A very pleasant experience. Most efficient room service. There was no tea/coffee making facilities in the room. As frequent travellers this is something we appreciate.
the food was amazing and service of the staff was good.the room and the bathroon were of good size and spacious. the toilet roll in the bathroom was too hard.
Breakfast was very good.
Central and very good wifi connection. Staff are very helpful and the rooms are quite clean There are mostly German channels on TV. If they want to be an international guest welcoming hotel, they have to add more channels in English.
My brother and I were caught up in the closed airport situation because of the Volcano, we were very lucky and came home with an English couple who drove to Germany rather than flew , if we had to stay on at the Hotel Drees we could stay free of charge for as long as it took for our flight to become available
Handy for the city and event The room was not propally cleaned or beds made evey day
Very friendly staff, good wellness ctr, big well designed rooms, easy to find, overall very happy with my stay.
i liked everything about the hotel!!!
Facilities were good. Rooms were spaceous. Spa, swimming pool and sauna were well managed and very clean. Breakfast menu was comprehensive with a lot of choice and good quality food. Mixed quality of staff. Poor wardrobe space in the rooms. Slow lifts.
Large sized room Internet WIFI connection is too expensive!
This Residenz Hotel is a combination of a retirement home and hotel which gives it a strange atmosphere. Breakfast and dinner were very nice.
the room was large and well appointed. good modern bathroom
Lovely hotel with friendly staff. Excellent food and a nice atmosphere. Clean and large rooms. Ample parking nearby. Best hotel of our trip. Recommended without reservation. nothing
Excellent in every respect
Clean, modern room with all facilities be careful in entering & going out off the underground parking, as the entrance is narrow
Staff, food and service.
Breakfast was good, town centre near by. Building work being carried out at rear of hotel, new houses? So noisy in morning and evening when I returned, restraunt selection limited & expensive, better going into Werne centre.
modern hotel, friendly staff, well situated with just a short walk to town centre. Easy free public parking next door.
Internet worked very well. No air conditioning as expected in hotel of this level.
Modern, spacious,comfortable hotel with pleasant surroundings. Parking easy. Access easy. Staff efficient and friendly. Ideal for business traveller or short relaxed stopover in a densely populated region.
Hotel staff were friendly and very helpful a really nice experience
The fantastic bathroom.... I did not lika the reception area, which made the hotel look lika a backpackars drop-in or a counter at a car rental (just a room with no nice sitting area). The restauraunt was alla dark and look closed down allready at 6 p.m. in the evening. The girl at the counter was friendly but was not professional in her apperance.
Hotel staff were very cordial and the breakfast was nice. It will be more attractive if you can replace the lift which is very small and also very slow.
Very good I liked form my heart
The hotel is well located betwen city center and central train station (1-2 minute walk). It is simple but well renovated, clean and comfortable. The staff is friendly and the breakfast was delicious. Very good value for the money. Free internet. Small desk if you want to work.
The capacity of the room... It was f*cking cold in December, really it was like we have booked an iglu. Need to improve the heating because it affects terible the comfort especially on winter times. We were a couple and they gave us two separate pillows:))
Location and friendly personal Bad wheather
Staff very friendly and helpful. Good location for access from station, airport bus stop and to town centre. Very relaxing breakfast room - hotel extremely minimalist and modern. Tiny lift with sensors which if triggered caused the lift to stop - this is not good if you do not like confined spaces. The lift itself was extremely small, only big enough for two small people with not much luggage who are happy to stand very close to each other and not move in case they set off the sensors. No problem to use the stairs. Hotel room could have been be a little larger as one side of double bed was up against the wall.
It was 3 days business trip to Dortmund. The hotel has an excellent location in city center,near Dortmund Hbf and city center shopping area. The hotel staff was very helpful. Only one negative moment - their poor English and my very poor German.Room was too big and clear.Breakfast was usual for such kind of hotels.I recommend this hotel for the staying. Very, very slow lift.
Comfortable, large and clean room.Central location, right next to the train station and stores. It was very convenient for traveling to Dusseldorf. When we arrived the heat was turned off, although the temperature outside was 3 degrees C. Each radiator has to be turned on seperately. However, once heated the room was warm and cozy.
Very friendly and helpful staff - they even allowed me to practise my German on them!
very nice and helpfull staff. Nice to wake up with the 'old fashioned' sound churchbells that rang from various towers in the village,
Very friendly and helpful staff. Fantastic location close to all shops and places of interest in Recklinghausen. Restaraunt was managed seperate from the hotel, and we were not able to charge the evening meal to our room account.
This is the best Best Western I have been to, beautiful building, nice room with big bathroom, very close to city centre. Full parking space in front of the hotel.
very friendly staff very nice,clean room
the large room they provided me for three people
breakfast, styl, location not free internet very bad, not kettle in the room,
The friendly people which are workin there
Nice location - right in the center of the city, well-manured staff. I really enjoyed my staying there.
Easy access to the town center, nice and quiet area.
The location The internet connection at first didnt work, later it worked but were so slow that it were useless. Due to this, I would not use the hotel again, or recommend it to business partners.
The room was large and airy, quiet location but near to the motorway excellent stop off point. Breakfast ok.
We were addressed very correctly at the reception. The hotel had arranged for a room for us as far away as possible from the wedding party in the restaurant. Then we got recommendations for restaurants in the neighbourhood. The room and bathroom were spacious, clean and light coloured. Breakfast had a good choice of everything.
The hotel itself and the rooms had a nice modern feel, and was comfortable and clean. (Bizarrely in the first room we were given there were about a dozen ladybirds around the windows but we were immediately offered another room and housekeeping were onto it straight away.) There is a good bar, internet access, car parking and evening meals available. The staff were great, my german is passable but all the staff we talked to spoke english. We knew the hotel was on the outskirts of the city and that the ubahn was close by. This was a 5-10 minute walk from the hotel although there was also a park and ride at the station. I felt this was ok my hubby thought the statuion was isolated and therefore didn't feel particularly safe
the location close to the airport 5 min max, the bed, good choice for buffet breakfast the staff not quite friendly: we arrived earlier, we could not check in and refresh a little...next morning, for breakfast when something was empty, no one would check and refill it; we came in at 8:30 a.m. for breakfast (though it was till 10 a.m.) we had to ask for everything: is there any more juice? she would bring out only juice...then can you bring out some eggs?
Welcoming and light atmosphere None
The friendliness of staff and vicinity to amenities N/A
Pleasant staff, pleasant surroundings Not very close to public transport or to the city. There was a noisy party in the hotel restaurant which happened to be directly below my room, that ran way past midnight into the early hours of the morning.
Clean and comfortable, well situated. Good breakfast. It was very difficult to get out of the parking. We had paid the parking for three days in advance, but every time we should leave we had to go to the reception for o new card.
You get great value for money. They offer more or less basic facilities, but they deliver exactly as promised. As I had been there before, now I know that they have rooms with slightly different dimensions and furnishings for the same price, and it seems to be random which type of room you'll be hosted in.
Silent and friendly atmosphere
make cafe in the room and good breakfest
Comfortable located near the high-way, easy to reach with car. Parking and quiet hotel,
it was a little to far from the town
Hotel convenient for Dortmund airport (10 mins by taxi). Hotel facilities and service excellent
Not wardrope with cover at rooms. Internet connection very expensive. We have pay for car park.
The hotel is very quiet and cosy. The clean the room is daily. The breakfast is not very complicated but we found all that we like it for a breakfast and every morning was pleanty of quality food. The hotel is close to the airport and also close to the center of the city.
it is a normal standard of holiday inn hotels: spacious comfortable rooms, rich breakfast served until 11am, good location very close to ubahn station (take a tram to the downtown -15min; tram U47 + bus 440 to/from airport - 25min); tea/coffee available in a room; very nice personnel
The location; the room
The Staff assistance and attention The service and food at the Wittekinds Stube needs attention
The Room was in pefect condition. The Staff, very professional and attentive. The breakfast was excellent and well presented. The Location is perfect to the Airport or a trip into the city. I would stay at this hotel again if I visit Dortmund and highly recommend it to my friends.