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The atmosfere. The staff behavior. The services. No
The bar is downstairs, but the door is left open, so all the smoke fills the whole hotel - the room smells like someone has been smoking in it.
Room was clean and quiet, bath and shower available. Breakfast - good selection. Parking available at rear of hotel Room smelt of smoke and no curtains to block out light. Booking in - had to wait for someone to arrive even though if was during normal business hours Waitress service in restaurant not great.
Raňajky bez klimatizácie, chýbali 2 postele, poškodený nábytok, nízke stropy, nedostatočné parkovanie
very friendly staff
Loved the spa facility, and the good variety of choice of treatment. The meals were excellent. The room and bathroom were very clean. There was even a kettle in the room with different teas. It was very quiet, so we got some well needed rest. There should at least be a fan provided in the rooms for the summer. It got very hot in the middle of the night, even with the window open.
Friendly staff, good indoor swimming pool and table tennis centre. Restaurant and 10 pin bowling offered great value for money. Well deserved its 4 star rating.
all the facilities
Very nice hotel, located in a beautiful, small German Village with an old castle overlooking the village. Exceptional pool and spa facilities and a very good breakfast buffet included in the room rate. Free on site parking. Great location for a wide variety of walks and cycle rides.
relaxing, very little traffic,food and services were all fantastic, and the staff were all very helpful. the only thing that was not to my pleasing was the carpet on the floors, I found them in halls to be dirty and smelling.
The staff and food were excellent and the hotel was very comfortable.
Great location. Staff very helpful despite language limitations (mine and theirs). Lots to do at the hotel and great surroundings.
Staff were curteous and helpful. The setting of the hotel was beautiful. The kitchen closed at 10pm and the waitress had not made us aware of this until we ordered dessert and were told we were too late. There were no tea making facilities in the room.
Excellant facilities staff helpful. English menue available None
Super clean rooms that are well appointedParking includedexcellent restaurant Check in staff said breakfast was included and then it was an expensive $12 Euro extra per person at check out. Ouch.
Friendly and helpful at front desk and esp mr at restaurant inside hotel!!!
Rooms oK Yes At check-in the receptionaist behind desk indicated breakfast was included. I topld her I thought not. I asked her to double check and she confirmed yes. So when I check out I was charged 44Euro for breakfast. I was upset that I was misled after I que
We enjoyed the old town, but were a bit disappointed that the castle was under repairs We had specificaly asked for a non-smoking room, but were taken to smoking rooms. In the end, we opted for a downgrade of rooms and the staff did manage to find a non-smoking room in this category
Very clean; nearby parking; just at the bus station
Very nice hotel, friendly staff, breakfast perfect. Hotel not easy to find just even with a gps, behind a huge bus station. I was just 20 m from the entrance and couldn't see it.
Modern design and cleanliness. Easy to find close to train station Staff not overly helpful or knowledgable of tourists' needs. Seedy feel of train station opposite. Long walk to old town.
The hotel is new and right beside teh train and bus stations. Only a 20 minute walk to the merging of the Rhine and Mosel rivers.
Good service and food. Value for money.
Very big room and very nice (but little expensive) restaurant.
the Diehl's hotel place near the river, it made me quite relzx no, air conditioner. its quite hot.
This is a great hotel. The rooms are extremely nice. What a pleasant surprise! The smell of cigarette smoke in the lobby. I think their separate smoking area does not work. Should be strictly no smoking all over the hotel.
The restaurant offered excellent meals at very reasonable prices and provided a good buffet breakfast. Staff were very helpful and friendly.
Super location. Excellent Room. Quality restaurant None
The lovely room, decorated nicely with a view of the Rhine River. The service at check in was extremely slow.
Very clean, comfortable room with a wonderful view. Lovely location. All staff excellent, friendly and helpful. Restaurant serves delicious meals. Good choice of breakfast, (although a little pricey)Changing facilities in the swimming pool. We would have liked a coffee maker in the room. Internet charges were a bit much and smoking permitted in the lobby.
The outstanding view and the room itself See statement above
Very comfortable room with a river view.Nice breakfast. A slight disappointment was that the breakfast buffet differed depending on how busy the hotel was. i.e. no scrambled eggs/bacon available on 'quiet' mornings.Given that there is a charge for the breakfast this was a bit of a letdown.Travellers should also be aware of the fact that the hotel is opposite Koblenz and unless you eat in the hotel in the evening you have to move across.That said, once you work out possibilities , not too bad.
The staff and servers were very friendly and helpful. Our bathroom needed some work. The shower handle fell off every time you tried to turn the water on. There was mildew on the tile in the shower and the drain did not work very well and didn't look very clean.
Good service when we needed to change room for a less noisy one We first got a room on 9th floor that had a high level humming noise, impossible to sleep in
I really enjoyed my stay. When I got there, front staff welcomed me with smile and gave me a good scenery room where I could see river. And It was under construction out there, but I couldn't hear the noise in the room. Beautiful room, clean bathroom, convenient espresso machine and delicious breakfast. Everything was perfect. Like I said, Everything was perfect.
reception staff were helpful ran out of some breakfast items early; waitress at dinner hard to find when not attending to empty tables - only 3 people in restaurant; dirty glasses outside the door - no clean ones inside.
The location is closed to the pier and the Deutsche Eck.
Breakfast is ok, International hotel Creating a new building at the opposite
Welcoming, helpful and accomodating staff. Construction of a new hotel was taking place right next door to our hotel which resulted in disturbance. The overall experience was affected would however recommend if there's no construction.
The water for tea, coffee from the burco was not hot enough - sometines only warm
the phone was not working in the room and the tech would only fix it in the next day
central location extremley friendley & profesional efficient staff
This is an excellent hotel, with multilingual courteous desk staff and a recent refit. The breakfast is outstanding (especially on Sunday), and the hotel staff cannot be friendlier or more helpful. My travelling companion had to eat lunch in the restaurant, and the order was wrong, not great quality, and the service argumentative and surly. Best avoided for food during the day.
Comfortable, not too expensive, clean and ordered room/common areas, amiability of the staff, the breakfast buffet was diversified and consequent Location of the hotel: Its location makes it difficult to find, even with a map.
Hotel was typical Germanic efficiency without the room being particularly remarkable. Receptionist was extremely helpful; car parking was convenient, and the distance to walk to the town centre took only 15 minutes. Whilst the hotel was more than adequate for an overnight stop, it would not appeal for a longer length of stay.
Convenience to the city centre.Staff were welcoming and efficient.The Hotel was bright and clean looking. More towels would have been appreciated.Pillows were insufficent,but were quickly added to on request.
Very clean, nice hotel. The staff was friendly and helpful. Short walk (approximately 10 minutes) to shops, restaurants, and the train station.
Excellent B&B. Good location at the city entrance, walking distance to the historical center. Good shower. Good price. Comfortable and clean room with TV, A/C, telephone, etc. Breakfast is expensive at 6,90. But there is a shopping center nearby, with a supermarket, it’s a good alternative to eat cheaper.
I am spoiled with nice hotels, and I was really impressed with B&B hotel - I did not expect that it is so nice, very clean, new furniture, new repair work. Staff is very friendly and helpful- I forgot a golden ring in the room after check out, few hours later they help me to find it! The hotel is not far from the center, around 10 min by walk, when you explore the city, it does not really matter. We did not hear any noise from the big road after the hotel. I would recommend the hotel as a good value for money, very clean and cosy hotel.
Good clean hotel within easy access to local attractions Room too hot even on low temp setting. Staff not aware of local facilities such as restaurants and international money exchange.
Brand new hotel. Everything works perfectly. Polite and efficient reception staff. Not so easy to find it, because of its location in a complicated roads junction. But once you get out of the traffic mess, it's at 15 minutes walk to city centre.
Price and friendly staff
It was very clean. Lots of parking available (free). The design was modern but cute. I liked the check-in machine, so we could check-in after hours. Instead of a key, the door used an electronic PIN code, so we didn't have to worry about losing a key. Internet was available. I also liked that they provided an extra blanket, so we didn't get cold.
The hotel is central & it is easy to reach the town centre & other points of interest. one of staff extremely rude & unhelpful
the staff were very friendly its quite old, needs updating.
The hotel is very well located for shopping, sight seeing, restaurants and the train station. I didn't like having no towels for two days and waiting over an hour for a member of staff to some up. I also don't like being sworn at when trying to pay a bill with a credit card.
Very central, but adequately sound-proofed. Walking distance to many sights. Friendly staff. Good restaurant/bar across the road. Furniture and fittings very run-down and/or in disrepair (though beds were comfortable enough), questionable cleanliness throughout the hotel.
Everything was okay compared with the price. The hotel was good but seemed to be a little bit worn down.
It was direct near the main station, the room and the bathroom was enormous and relatively clean. The breakfast and the dinner were quite good.
The staff are friendly and very helpful. Clean but oudated in style. The price is reasonable and it is centralise. The hotel is very out of style, the carpet need changing, no toileteriies. No remote control for T.V and the heater was not working properly.
Location. It did not seem very clean. The sheets were dirty. The rooms need the renovations, specially the shower.
Very friendly and helpful staff who were happy to serve breakfast at 06.00 on our last day to enable us to catch a very early trainBreakfast was excellent and very filling. Stay was good value for money and enjoyable. Lack of shower curtain and shower head that could not be attatched to the wall.
Friendly and accomodating staff, right next to the train station, adequate breakfast, and a good value if you're just looking for a cheap place to stay. I don't know what the complainers on this site were expecting for 40 Euro per night. Buckingham Palace? Hanging Gardens of Babylon? Quit your limey whining and buck up if you want a 4 star hotel. It's a little worn out, kind of like british dental work.
The staff were very welcoming and friendly, greeting you as you came and went from your room. For the price we paid for the room I have no complaints.
great location good breakfast too early check out time staff does not speak english fluently
Location to Rhine. Ideal for short stop over Severe step up to shower / toilet cubicle
Very convenient for old town. Lovely breakfast room, tastefully decorated in keeping with original style. Excellent breakfast.
Excellent location; fabulous breakfast
convenience to the old town and the Rhein Boats could do with a mini bar and /or tea's made/ coffee
The hotel is conveniently located near the shopping areas and Deutsches Eck, Since we were interested in visiting Koblenz' Christmas Market, it was an excellent choice.. Bathroom was very small.
The staff was very friendly and helpful, and the room location was excellent. No air conditioning
Charming olde world style - staff very helpful and pleasant. Breakfast room charming and selection more than adequate. Use of Internet most helpful. Position in the city excellent for sight seeing, access to the Rhine Ferry and all points of interest.
The staff was extremely helpful in pointing out places to go and things to see. The rooms were very pleasant and comfortable.
Good conference style hotel. Excellent standard of cleanliness and helpful friendly staff. It is distributed across a hill, so be careful if you're mobility impaired.
modern, no frills and clean hotel
outeous staff, a workouroom and the rooms were very clean. They also found English speaking personnel when neede. Good breakfast and dinner also! No
We like the room, the breakfast and the spa facilities. They were excellent. Everything was in the separate buildings. To go to the swimming pool, you have to walk up to the hill where is located and walk back again after being in the sauna. Also, you should be prepared to be in the mixed sauna with out your swimming suite.Another point that it is more or less for business people not for families.
Very clean and friendly, excellent food and facilities
Very nice hotel located on a hill in a castle. Modern rooms, free dinner in the cafe. Room was in a building at the bottom of the hill in the basement, hostel type of atmosphere, had to go up the hill to the reception. Only suitable for visitors with cars.
Convenience of location when travelling on A3 in mid Germany. Rooms are excellently appointed and Room Rate includes buffet style dinner.
Very nice location, nice room Restaurant is only self service
Spa and pool were a big hit with us - excellent value for money from that perspective. Rooms modern, well appointed and extremely clean. Location of hotel for wandering into town in evening was an unexpected bonus. Easy access from major highway nearby. Breakfast was very good. Excellent on site (covered) parking. Although advertised as a 4 star, the hotel is very business oriented, not really a place for rest and relaxation with a family. Evening meals are in a cafeteria - not a 4 star restaraunt as we expected. Some difficulty understanding the staff and getting directions to the on-site spa/pool complex - not a major issue but an indicator. Major construction underway on site for next 6 months - not mentioned and detracted a little.
Excellent architecure new and old, good dining, excellent spa. You get a lot of exercise walking up and down the mountain from your bedroom to the facilities, which might actually be a good thing. Not for the infirm or the elderly really.
Everything is excellent...I would recommend this hotel to everybody who likes thermal spa facilities.
We loved the Spa and Welness. Room was very nice and breakfast excellent. A place to relax. Nice view also from the room.
The pool and the Sauna Landschaft - the beautiful setting of the hotel. We loved the Sauna Landschaft, but it was closed one day, and we find it strange that nakedness should be compullsory (seems a very strange German wish for strict rules) - anyway neither we nor several others stripped our swimsuits!. We came mainly for the Offenbach Festival Concert, but we thought it strange that the restaurant doesnt adapt to the times of the concerts: no way to have dinner at the hotel before or after concert. An improvement would also be to have easy access to Internet even without bringing a laptop. But we had a lovely time! Karl Johan Danell
Staff and Breakfast. This is an old resort slowly coming to an end. Terrible furniture, worst sheets. One room smelled, another extremely dark (had to upgrade it). Bathrooms were fine. Only for older people interested in hot spring.
one of the best spa hotels I ever visited
Friendly staff, good food, good value for money Not bad as such, clearly refurbishment is underway - but my room had dated look
very good hotel very good foodgood
Excellent breakfasts, good location Parking was a problem, particularly for my disabled wife
upgrade me to a better room as the original room was not ready the spa should also be opening in the morning
Old fashioned spa-hotel, very atmospheric. Good spa and sauna facilities. Bathroom had a stale smell; needed airing.
We loved our stay at Häckers Kurhotel. The hotel is placed in Bad ems a really small town, and it felt like you were seperated from the rest of the world. Time stod still. The hotel itself was wonderful, the staff was really really serviceminded and the breakfast was excellent...So if you are looking for a hotel and surroundings to completely relax in- this is the place..
Good hotel, staff is Ok. Room is good and clean. Location:(( Breakfast in other building:(
A nice and quiet place. Friendly atmosphere. Very good breakfast. Nice suroundings. Definitely recommended for those who want to stay away from a noisy city. A traffic sign "traffic forbidden" at the beginning of the access road to the hotel makes a sort of confusion, especially at night when it is hard to find somebody to ask the way.
This hotel is only 16 months old, and is wonderful. The rooms are the most modern and comfortable for a business traveler in Europe that I have ever stayed in over the past 10 yrs. In addition, it was an incredible bargain....and the Oktoberfest menu at the Bauhaus was delicious!
Breakfast was good, although we had to pay extra and it was in another building.Water for tea not boiled properly. Even though we arrived after 17.00, our room was not ready. Hastily made up so some cleaning was a bit cursory. Overhanging bushes in reception parking need trimming as they restrict parking access. No key for room safe - staff said the previous owners had taken all the safe keys!
Hotel is good, room is big and clean. Breakfast is OK. Distance to restaurant 200 meters, 3 days WiFi is not working. First day hot water in bathroom, only after 5 oclock:(
Friendly reception, fun Brauhaus restaurant, excellent breakfast - I would happily revisit Strange "wet room" bathroom. Floor slopes away from drain.....
The hotel was very new, modern in design, and the staff really helpful and friendly. The swimming pool was beautiful also
Very modern, cosy and friendly as its name suggests! There are still some touches to be added, a bit incomplete
Lady at the reception was very kind, very helpful, very cheerful.
The hotel is in a good position with good facilities and an excellent buffet breakfast. We were surprised the hotel did not have a night porter.We had a problem the first night getting into the hotel.
Staff very efficient, car parking/garage most useful, would stay there again
Close to city activities and river. Noisy.
The large bedroom The noise from the street below
Simple reservation via internet x
Excellent location close to the old town. Superb breakfast from cafe Wermenn just five minutes walk away rather than hotel. Stayed one night only as part of a driving trip along Mosel. Good underground car park. Internet not included in price.
The hotel was very conveniently located, being a short walk from the historical district of Koblenz. The room was comfortable and I was able to catch up with the news in English on CNN on the TV in the room. I appreciated very much the fact that it was possible to use the Internet for free from a computer set up in the lobby. The bathroom looked a bit old, but was perfectly serviceable.
The breakfast was excellent.
Nice view from the room, very good restaurant quality and magnificent breakfast area. Long distance from the city center.
Modern comfortable hotel in quiet location
We were just passing through the area, so just stayed the one night. Clean and tidy but beds uncomfortable. Picturesque location with vineyards all around and the River Mosel just at the bottom of the hill. Not much English spoken, if any. Only took breakfast at the hotel, had our evening meal down near the river for half the price!
Upon arrival, well after the time rooms were meant to be ready, it wasn't, then there was a lack of communication between staff @ changeover which meant we sat waiting longer than necessary - this was the only negative!!
All staff that we met could speak good English and gave very good service Only that we found it noisy because of several large group events happening in hotel over the week
sorrounding the room size is far far too tight
Good breakfast. We surprisingly had a nice apartment with a kitchenette. Not in the city, but you could easily reach Mainz by bus (although it's not so frequent).
Pleasant, quiet location with an excellent on site restaurant. Friendly and helpful staff. Could be difficult to find without GPS
We had a lovely large airy corner room. The staff were helpful and patient with our poor German. Dinner was very good and it was the best breakfast buffet on our trip. Free internet access on their computer.
The room was a generous size with a great view of the Rhine; beds were comfortable and everything was clean. The breakfast was luxurious. We didn't feel like going to the restaurant the first night and ordered room service, and the food was delicious. Overall, it was the relaxing, off the beaten path experience we were looking for. Putting guides in the hotel room on how the hotel works (room service, breakfast hours, internet etc) would go along way for those used to seeing that info spelled out, but reception was helpful when we called and we got the information and services we needed. If you take the train to Urmitz to get to the hotel, be aware that you have to walk out to the main street to catch the bus or any taxis; the hotel website doesn't point this out.