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Pleasant setting and generally no complaints The bedding was not changed in our 4 day stay and all the other hotels we stayed in on this trip were changed daily. This hotel was a little impersonal towards its guests and favoured its wedding bookings pushing the ordinary guest aside
sierra silvana hotel is a full 4 stars hote.
The location (perfect to visit Alberobello, Castellana Grotte, Ostuni, ZooSafari and even Matera There was no heating in the room (4star hotel ?)
peaceful setting to relax
Setting of hotel, spaciousness, pool (had it been warm enough to use it!) gardens and room. Impersonal, and no heating at the end of September - when it's usually very warm, but during our week was as chilly as the UK. They put it on in our room after I said it wasn't good enough for a 4 star hotel, but I don't think it went on elsewhere, not even in public rooms! Food unexceptional, but what you would probably expect from a large package hotel.
We have been at Sierra Silvana 7 days with two little kids and we could have had so many problems.... but we had none. The location is good for all sort of leisures: clean and big swimming pool, close to the private beach reacheable with the hotel bus, hiking, sightseeing. The restaurant is ok and the breakfast is top class, but what has impressed us the most it is the personnel: everybody was very attentive and caring, even if the hotel was full of guests. Difficult to find a parking place near the private beach
Attitude of staff was deplorable. Hotel oriented towards coach parties and staff appear to resent anyone who does not fit into the pattern of such groups. Very unfriendly, unlike people in the region generally.
Quiet, peaceful, excellent pool - pleasant feel to place to help one relax. Some of the staff were very helpful - Sonya in particular - others I think were restricted by their language capabilities. Good location to explore the surrounding villages and not too far from the coast if you wanted to visit the beach. Beach club which the hotel uses is pleasant if you like sitting on crowded beaches on rows of loungers. No bar to relax in adter the pool closed. Food at restaurant was fine but a little pretentious. Guests were kicked out of pool at 5 pm one evening due to wedding party being held. Also weddings seem to restrict access to certain other areas at times. Some of the grounds needed maintenance as large areas were covered in weeds - on the whole the gardens were very pleasant though. A map of the whole location would have helped at the beginning as it took a while to find out where everything was.
the infrastructure, the place, the staff...all was exellent nothing
Unconventional & stylish layout & location is stunning. Restaurant & housekeeping staff particularly friendly & helpful. All but two of the reception staff were unfriendly and only grudgingly helpful. Other than the restaurant for lunch & dinner, there were no facilities open to have a coffee or a drink - the rooms have mini-bars but with eye-watering prices. Guests take a decided second place to the hotel's weddings business.
Away from the crowds in a wonderful setting No bar open, told had no staff. No hot water in our room for three days.
Nice pool area quite, beautyfull place a good position for many sight seeing tours
Inconsistent temperature of water. Only had a hot shower on half of the occasions. The card-operated lock on the door did not work, and was not repaired despite that being promised.
Lovely room, very clean, very spacious Nothing
I have taken all my expectations covered during the accomodation. In a calm, quiet environment, they serve the possibility to get relax with your mate. They have an exquisite tasted kitchen that i liked in spite of being a conservative man on tasting something new. Despite the weather was not very suitable, the pool working until 1900L was perfect for my kids. The rooms' furnishings were perfect and useful. The bathtube also was perfect in deluxe room. I enjoyed many things i have seen in this hotel. Especially in first night there was severe bad odor outside probably coming from the farms around. In Trully room there were lots of small harmless insects around. And lastly, a lounge where you can sit and drink something with your mate or lonely would be better particularly for the evenings after sunset. But those issues are really not big deal.
Gorgeous pool, fantastic deluxe room with jacuzzi bath & lovely pine forest & trulli setting More toilet paper please
Very nice area, clean and comfy rooms, very nice pool. The food in the restaurant isn't very good. You need a car/scooter since there is nothing (restaurants, beach, shops, ...) within walking distance.