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the hotel was in a good position for us as we were travelling south. everything in and about the hotel was superb and we had a great overnight break. the food was excellent and very freindly staff
We received a good welcome and weer upgraded. Lovely room and very secure parking. Dinner was delicious. The furnishings of the hotel delightful.
The hotel was a very pleasant stop on the journey to the coast: the staff were welcoming and my room spacious and comfortable. It was good to have car-parking in the hotel grounds. The dinner was excellent I found the stairs to my room on the top floor very steep; it was difficult to carry a suitcase up/down on my own.
Excellent cuisine, pleasant and attentive staff, comfortable and quiet rooms. We were able to bring our two dogs with us.
We liked everything about our stay here!! The comfort, the beauty of the rooms, the excellent breakfast, the fabulous dinner, the wonderful owner/chef.
The room was lovely - beams and old furniture. Beautifully decorated. Good size ensuite. Our evening meal was in their magical Garden and really delicious and beautifully presented.. Can't find a fault with the hotel at all.
Very easy to find - great location. Very nice staff.
The hotel room is newly renovated. It located very close to the Train Station (within 10 minutes walk) and the shopping centre (within 3 minutes walk) of Tours.
Superb staff - some of the friendliest I´ve encountered. Breakfast finished at 10; restaurant closed on sundays (!)
Location is fantastic, and the hotel staff friendly and helpful
Great staff. Great location. Seems to be run down and needs a face-lift internally.
The location was just where we needed to be. The front desk was very professional and helpful.
Centrally located and very pleasant surroundings
Location is central: close to the railway station, but far enough not to hear and see those people grouping near the station. Also very close to tourist office, old town and Hotel de Ville (just in front). The room was great - spacious, with a comfortable sofa in front of tv, a desk, enough room to even have a morning gymnastics)). It was very quiet which is definitely a plus! Beautiful lobby. The price af breakfast 18 euros is too high.
Staff - very friendly and helpful
Style of the hotel especially the bedroom. The availabilty of the garage eas a bonusu No
The hotel is right in the centre of Tours so very convenient for sight-seeing, restaurants and shopping. It is also close to the train and bus stations. It was clean and comfortable. Parking is very limited - there is a public carpark nearby but it was very full and we were lucky to get a space. The room we had was comfortable but being at the top of the hotel, it was dark with only one small window - a draw back on a sunny day.
The hotel is located not far from train station and a short walk away from the town centre which is great
Helpful staff with onward booking confirmation etc. Street noise from apartments opposite, so we had to use double glazing to sleep
Excellent breakfasts and very helpful staff,especially the receptionists The shower tended to spray over the bathroom floor.
Our room was warm, quiet and comfortable. The hotel was in a side street very close to the station, but not affected by noise from it. Being on the fourth floor, there was a small balcony in the mansard; although the view was only of roof-tops, this might have been beneficial in warmer weather. Access to the lift was easy, and there was a spacious reception and breakfast area. There was a wide range of choices at the buffet. The dark decor in the room would not be to everyone's taste. Be warned - we were unable to use the underground car-park because of the restricted headroom. On enquiring, we were told that it was 2m, but our vehicle at 1.97m certainly would not fit, and so we were obliged to feed a fairly greedy parking meter a short walk from the hotel.
Good hotel with reasonable price. Very nice breakfast, close to the train station.
Nice hotel, very easy to find and convenient. Staff pleasant and good parking The air conditioning wasn't working
Found the hotel very central with easy access to tourist office shops and restaurants. found directions to hotel not quite exact it would have been handy to know that the train station was beside the hotel & would have been much easier to find. Tea and coffe facilites in the room would also be a great idea.
Very good rooms and breakfast. Do not be put off as you approach the hotel because it looks small and in a back street. It is actually large and in the heart of the city (5 mins walk). Would love to go back to Tours and would definitely stay here again. Watch the car park - it fills up and space is very tight for manoevering - be first in and last out :)
The great location to the city centre and near Tours railway station. The staff was helpful and free use of the internet.
Very comfortable hotel with friendly staff
Clean, always good to be able to say that, comfortable, good value for money, convenient location for town centre, helpful staff.
Best price offered ever matching perfectly for all backpackers! Not actually, but, we expect if the hotel'd provide guests more facilities as well as something's like the bathroom stuffs, that would be better!
Clean, good location, wifi only in lobby and it closed early evening
Tours! Great Location, Breakfast pretty good value and decent offering, Once you accept the basics the room and the amenities facilities etc. are fair. Housekeeping in Tours was good and efficient. Parking was good too and the Five Euros spent for the basement was well spent. On arrival we found that one of our rooms was not booked even though I had received the conformation e mail just that day. The young lady in reception could not find the third room booking, but she was very helpful. a room was given for the night at Mercure whose receptionist was seriously in need of some friendly training. She was grumpy and rude and we think she just had a bad day for which our friends were the victims a Receptionist later in the day Some telephone system on each floor even since it is not possible in rooms. In case you have an emergency there is nothing in your hotel after the receptionist leaves, no telephone no connection no nothing. windows! It was seriously hot int he rooms and we could do nothing to open the window which only opened two inches or so. I know that the railway tracks make lots of noise which is why you must have two double glazed windows, but if only this can be opened a bit to get in more ventilation.
The access to WI-FI is only at the reception but not at the rooms. The noise from TGV is "something"...
No facility for storing soap & shampoo in the shower. Toilet seat wrong size therefore constantly moved around.
Close to the station Unkind staff
Had good quality bikes for rent, staff was helpful and friendly, other than bar, public spaces very nice. Just over 1 km walk into town from hotel. Expensive breakfast not included in room charge. Better rates, including breakfast, available for walk up customers.
Quiet location and close to motorway. Too expensive for standard of rooms and especially for meals
Drunken guests screaming in restaurant, foyer & rooms went unchecked by staff. No sound insulation - you can hear guests in room above going to the toilet! We got up & left at 4.00 am. Staff ignored noise and were disinterested in our complaint. Room was utterly basic, grubby and the bed uncomfortable. We paid £75 for the night (breakfast not included) & £11 for 1 beer & 1 small wine
Everything was good. The staff spoke good English and as with a lot of French hotels we did NOT get that sense of being unwelcome because we were English. There was very little to fault. If anything the prices are a bit on the high side but the quality is certainly there. We would certainly use this hotel again.
excelent value for money - great evening food.........great breakfast ( but a bit expensive at 12.50 euros.) ............. need better directions to locate hotel - but receptionis t excelent at directing us to the building - !!!
Staff were really friendly even though we arrived really late. Good breakfast and great location for touring the Loire. Good range of information with in hotel about surrounding chateaux. Also useful map on ale from reception.
Friendly staff, clean room, nice selection of breakfast.
easy to find, good room The resturant staff were very unprofessional ,rude and did not make myself or my 7 guest very welcome, we arrived at about 2000 hours and it became obvious that the resturant staff didn't want to work any later!
Nice clean comfortable room with good size bed Not much in the way of seating. Two nice armchairs would have made all the difference
This was the first time we had used Mercure and it was superb, we shall definitely use them again. We ate outdoors in the lovely outdoor space and the staff were so friendly. We had booked the wrong date, and yet they immediately found us a nice room and away from where we might have been disturbed by a wedding party.
All staff were very friendly, and willing to help
Good value for money. Good location for city centre. Good parking facilities. Rather tired decor
It has a garage and it has wifi (but ... read on) The location is way too far from the cute city center. The hotel has wifi, but to get a password you need to register with your e-mail address and then check your mail before you get access (duh!). The girl at the desk didn't really seem to see the problem, but eventually just gave me a password.
Convenient to locate; secure parking; lift to all floors Further from the most interesting (touristique) parts of Tours than we had realised; lift does not descend to basement car-park
good location, fair cost
The secure garage and the helpful receptionist. Only that on the night we were there the restaurant was closed for a function.
Excellent safe parking Very basic
Only 5 to 7 minutes walks to the old part of Tours.
Within walking distance of old town centre (10-15 minutes). The room was small and in need of repainting, the carpets old and smelly. It is generally in need of refurbishing from the ground up. Not cheap as breakfast is extra at 8,50€ per head.
The location. You can walk to the city centre from the hotel. Very handy for visiting. We had booked a doiuble bed and ask for a double bed rather than twin beds. We got twin beds pushed beside each other, at every move, they were moving. Not very comfortable. The price for car park - 7 euro - Thankfully you can park for free in the area.
The hotel was comfortable, close to the train station, and within walking distance to the heart of Tours. Breakfast was very expensive.
Convenient parking. Reasonable value. A bit away from the old town.
Excellent breakfast and easy car parking. The hotel was at a fixed temperature. It was hard to cool the room because if you opened the window it was very noisy as the train station is very close to the hotel.
Excellent, near train station if that is useful. Very good sized room.
New hotel well appointed with clean comfortable rooms, small bar open till late, staff spoke good English, well appointed breakfast room and facilities. Car parking was charged.
convenient parking, quick and easy booking in, maps of Tours noisy room (railway behind). Room needs updating. Can't have shower without soaking floor. room carpet dirty and stained - needs replacing. Smell of cigarette smoke in coridoor.WiFi didn't work. Personal message in envelope left on bed was stained.
Location is good and easy to find. Compared to big city's hotel is cheap. Both the night shift and morning shift staff are not really nice and friendly, that is Dec 22nd night and Dec 23th morning. Room is not really designed for 3 people stay, they just added an small bed at the conrner.
The chef special evening meal was excellent value, and tasted good as well. The staff in the resturant were also very friendly and attentive.
Excellent location - close to the city center and the railway. Very comfortable room. Excellent value for money Internet services way too expensive for nowadays (when such services should already be like TV or radio).
The hotel has a great location! Very close to tgv station, and to the center of the city. The bedroom is big and confortable. The bathroom is very clean. Love it! The staff was not very helpful with our difficult to park our car ( $e 10/day), and it was hard to comunicate in english.
great central location, very clean rooms and bathrooms, good size! overall very pleasant. the water pressure kept alternating in the shower.
Location - more or less in City centre nothing
It's situated just in front of the train station.
Excellent location, right near the main railway station, and a very modern, comfortable room. The breakfast was over-priced and we only ate there once.
The location is great, right by Hotel the Ville Room was a little too small, though comfortable
Easy to find, good value breakfast, friendly staff Rooms very close to the function room so unacceptable noise for a lot of the night as there was a function in progress.
The size of the room and the cleanliness were very good
No air conditioning is aproblem
very pleasant staff good value for money
The breakfast and some of the staff. However, staff with little English were sullen and sometimes rude. Rude staff, particularly in the restaurant. My wife had a tea bag thrown onto the table after dinner
THe family room is very spacious and large. The hotel is perfect for either a stop over on the way to other places or as a place to stay for visting the surrounding areas.
WLan is included. The staff is very friendly. 5 km far from the next restaurant. A little dirty, but enough for one night.
Directions to hotel very poor
Hotel staff are helpful with information about direction to the local places, restaurants. There is a free computer available for customers to use in the lobby of the hotel. Bathroom is small and uncomfortable to use. They should provide free hotel parking instead of charging customers.
Staff is very nice and friendly (especially that they were serving dinner and doing reception). Rooms are clean and reasonable size. Is a very good hotel for 2 stars. It is not in the center of the town (there are restaurants very close, and the prices displayed do not include tax) but for us it was a very good location in exploring the Loire valley.
Friendliness and professionalism of staff. Quality of food. Building and decor
Attractive location Overpriced, particularly the restaurant.
great location. missed the airco
The pleasantness of the staff, their willingness to please, the beautiful hotel and surroundings, the superb decoration in our room. 45 Euro for a measure of Martell Cordon Bleu Cognac is ridiculous.
Marvelous food and wine in beautiful surroundings
It was the best. Nothing was to much trouble. If you are looking for superb service food and rooms this is the right place.
Large rooms, friendliness of staff, good facilities, excellent food and location was handy for touring the region, especially the Tour-Blois route. Lack of coffee/tea facilities in room. Saturday night was very busy due to a function and dinner service was extremely slow.
Excellent service, dinner was great.
Had a comfortable overnight stay on our way home to the UK. It had every facility we needed. Will use again
Leaving was the best bit. It was over-priced and offered nothing. The room was small, cramped and airless, smokers frequenting balcony outside rooms made non-smoking rooms a joke. Noisy. Fan in bathroom didn't work.
easy to get to from A10; food available on site; menu in English was same prices as in French (another chain it wasn't!) should have been advised to book a table for the evening meal
Friendly approachable staff most of whom spoke English,easy parking,restaurant,good sized room,complimentary tray, WIFI,close to the motorway and some shops,and for me personally it is close to Trousseau hospital. I would prefer to pay for WIFI and have a secure site but this is a minor detail.I always choose to stay in a Campanile hotel if possible when I am in France as I like Campanile very much.
We had a lovely stay in the hotel. It is really beautiful and the staff is excellent. The hotel is expensive and the rooms are nice, but not for that money. We had a promotion, so for us it was fine.
Despite our bad experience with the room, the settings of the castle are beautiful and quiet, although a little far off from the Loire castles. Expect to drive at least 1 hour to most of the castles. There is a fancy and expensive "restaurant gastronomique" and a brasserie, where you can eat on the terrace for very reasonable prices. For breakfast, we had to beg a bit to get a coffee and a croissant in the brasserie but we got it; the other option is to pay 20 Euros for a not very remarkable breakfast buffet. Bathrooms were much better than the rooms. Careful - some of the Classic Rooms in the Castle (2nd floor, e.g. 203) are clearly substandard for a 4 star- and with prices on this site lower than the regular price - guess who gets them. We had a tiny little room with an even tinier bullseye window that opened only half way and should have been replaced years back. Result: No air, 29 degrees Celsius in the room at midnight with the window open, while outside it was a fresh night around 18 degrees. We slept very little, and had to fight to be moved into another room for the remaining 2 nights. Second room was OK. Still, for a 4 star place, I would have expected the castle to be much better renovated and much cleaner, like others we've seen in France. A bit shabby in some details.
What can I say? it s a castle right out of a fairy tale. I can't wait to go back..
I have nothing to say ; all was brilliant ; I hope I'll come back sometime
No Wi-Fi. It is far away from restaurants and facilities and charged quite a lot for such location. We spent more than an hour to find a place to eat. The hotel restaurant is very expensive and not operating on Sunday evening.
The hotel was rececently renovated and rooms/decor attractive. Staff friendly and accomodating.Restaurant is really superb- an experience not to be missed. Very pleased overall - would return if in the area again No room service - not good for a 4 star hotel
Great ambience, lovely decor, peaceful surroundings No control over other guests - had to complain at 2.15 a.m. about a very noisy party going on in the lounge directly below.
Not interested in golf this trip, but liked the surroundings The "Chateau" was not quite up to the pictures on the Internet.
Beautiful setting and reception staff were lovely. Restuarant over priced and too fussy, we eat out a lot but this is way over the top. Waiter also very stuffy and quite rude at times
it was close to main shoping area and the old town, staff were helpful, but we still had a language problem. our room was on the small size, we expected larger as we were staying 4 nights. it is a small hotel, as a result there was very little guest activity, also it is a nice walk from the railway station.
Well located, beautiful view of the whole town and of the cathedral from our bedroom window.
Staff were extremely friendly and helpfull. Checking in and out was simplicity itself. Staff were very knowledgable about places of interest and restaurants etc. Breakfast charges were quite high per person when a local cafe/bar could provide the same for a quarter of the price.
convenience and location bathrooms could be a little fresher
friendly and helpful staff. information readily given.
The location, comfort, cost and assistance offered by staff
Staff were very welcoming, the hotel was ideally located and very comfortable Parking was not easy at the moment as building works are taking place especially as a charge of 10 euros was made, also the breakfast was fairly ordinary
Difficult to find for tourists not familiar with the city.
Just about everything, but in particular the friendly and helpful staff, the character of the hotel and its location. One thing: although our room was pleasant, comfortable and had a lovely view, the location of the toilet in a 'cupboard' right next to the bed (rather than in the bathroom, as is usual) was not really acceptable.
Good location and helpful staff The dining / breakfast room has seen [much] better days. Go out for breakfast and find a nice boulangerie /cafe.
The loction was good for us/ as we planned to go outside Tours. The Room and the hotel were very pleasant. It is a new hotel, but there is no lift. It was very hard for us to get to the room with all our laggage!!! We were really disappointed....
The hotel was modern, with some touches of design elements. The room was rather small, but served us well for one night. The hotel is convenient for guest traveling by car and offers free parking. The breakfast was a little too basic, but was presented very delicatly.
The room was basic but clean and was perfect for a 1 night stopover. It did have the facility to make coffee or tea in your room, which was nice. Wifi worked perfectly in the room and the carpark is secured by a gate which closes at midnight. No extra charge for parking your car. Easy access from the motorway. The restaurant was closed for dinner but this was not a problem because the neighbouring Campanile restaurant was open which is a 2 minute walk.
Staff were excellent - polite and helpful at all times. Room was basic but clean and good for a one night stay. Location good because easy to find so it meant we could continue with our onward journey the next dauy with ease. Hotel is also close enough to go into Tours City centre for an evening meal.
Friendly reception staff willing to translate anything in English, decent breakfast buffet. A pleasant surprise for a 2-star hotel. The "how to use the internet" instructions in the room were plain wrong (and seemed to be for a different hotel/chain?); the restaurant served a daily menu dinner choice with two options, but the regular menus were still on the tables, resulting in a bit of false advertising.
Staff was very helpful and the room was clean. We had a car so we could travel easily into Tours and into the Valley to visit the castles. Without a car, some research would be required to figure out transportation into downtown Tours.
helpfulness of staff under stressfull circumstances on outward journey to UK better choice of menu for both evening meals and breakfast and the possibility of being in englisThis is just a personal opinion.
all of it, the view, the owners, the room the service the location and the quiet delightful pool. well initially the small limited menu all based on a salad style. But the salads are their speciality and are big bold and very satisfying in terms of differing content of say meat or fish
It was an adequate hotel to suit our purpose. We were on the way to Calais from Spain and it's a great stop off. Very easy access from the motorway. Not the kind of hotel you'd spend any time in but simple and clean. Literally only used the room, we ate out as didn't really fancy the restaurant in the foyer.