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Warm welcome and excellent customer service and the rural, secluded setting During our holiday in February, the hotel was rather cold.
staff were kindness personified, especially since we missed our first night because of Easyjet appalling performance in delaying our flight by seven hours. actual hotel was absolutely delightful, lovely swimming pool and devoid of any ghastly Brits. nothing was untoward in any way.
Very clean rooms and good breakfast
Pleasant spacious room.Roof top terrace for sunbathing.Very good central location.Building had character but was well modernised.Clean comfortable hotel with good staff. No, it suited our needs very well.
Excellent city centre hotel for the price, located on one of Palma's main shopping streets. This is not really a holiday hotel, but is perfect for business or short city breaks. The whole hotel was impeccably clean, the breakfasts more than adequate (cooked and continental buffet) and the rooms comfortable for a short stay. There were a couple of little niggles. The room safes are small and cost extra and the shower head/fitting construction means that there is a minor flood every time you shower.
Milchael the hotel manager very accomodating. Great location to everything. The beds could be more comfortable.
Friendly Staff. Clean, nice room. Perfect location. Good breakfast buffet. That thew allow people to smoke during breakfast.
location air conditioning unit was full of mold = unpleasant smell
centraly located 1. The breakfast room was too small for all the quests. 2. More coffee machines needed, or coffee jugs on each table as you arrive.
Good Room. Great location. Helpful Staff. Not a lot of lobby. No coffee in room
Prime location. Easy access to all that Palma as to offer. Ideal for city weekend break. Rooms at the front of the hotel can suffer from street noise.
Central location, close to restaurants and bars. Good breakfast.
Well designed hotel friendly efficient staff Nothing
The hotel it self is fine, with very nice but small garden. The bed was not good. The location of the hotel did not suit us.
Facilities were excellent.We were allowed to use our free breakfast vouchers even though we hadn't fullfilled their conditions.Reception were English speaking and very helphul booking taxis restaurants etc.I was escorting a group of 12 people on a restaurant, city break (from Ireland) and they were all very impressed with this hotel. The gym was free but we had to pay for use of spa steam room etc Quite a walk into town centre so paid out quite a bit on taxis.Some guests were disapointed that there were no bar facilities available after midnight.
quiet, comfortable, a good base. Easy to get email. Excellent facilities now that the pool and new restaurant area are complete
The view from the window The charge to use the spa 10 euros as most hotel swimming pool/spa areas are free of charge, unless you book a treatment which obviously has to be paid for as an extra charge. The room we were allocated was very small - one night was enough!!! for more than one night we would have needed to book a larger room.
Location, Facilities The Air conditioning didn't work. Staff a bit miserable
I liked specially the great service your employees are giving. The pool was great, breafast excellent The attention at the pool was also good. Your hotel at the beach would have been perfect.
The ample space in the junior suite, cleanliness, friendliness of all staff
Friendly and helpful staff; excellent restaurant and good quality of food and reasonably priced. It would have been nice to have had some tea making facilities in my room, ie a kettle etc.
The staff was very helpful and professional and the location was okay (about 20 mins walk to old town/cathedral). The beds were uncomfortable but bearable.
Accommodatng reception staff, excellent breakfast
Friendly staff , very clean rooms & public areas. Amazing views over Marina and to cathedral in distance. Rooms comfortable . I would highly recommend this hotel, I will be back for future visits.
What a wonderful hotel. We paid a little extra for the sea view and boy was it worth it. The staff was friendly and English speaking. The room was also quite large and very clean. We had a wonderful stay here. If you close the balcony door from the outside, it locks and you cannot get back into the room. We were trapped on our balcony for quite a while before we could get someone's attention. Makes for a good story, though.
I found the staff very plesent and were very helpful. The breakfast buffet was excellent value. I found it a little far from the city,however the frequent bus service made up for that.
We had a small room, with no view, too much of a hassel to complain, for 1 night. Hotel a bit old, and needs work, big problem is parking, I had to walk for 15 minuts after finaly finding a spot, and this is febuary.
The views from the hotel are magnificent. We had breakfast in the hotel twice and dinner 1 night which was very nice indeed, plenty of choice. The staff were very friendly and helpful and we thouroughly enjoyed our stay.
The hotel was just great. The staff were friendly and very helpful. We wanted to rent a car, they arranged it. We wanted to find something, they knew exactly where we needed to go. Great staff. Christmas Eve dinner was also most excellent. Would highly recommend the hotel Would have liked to be a little closer to the action. But, this is not really a minus. Where we were was quiet and peaceful
Good for winter visit, was close to shopping area but not close to beach although easily accessible by bus. Indoor pool smelled like urine
Good views, clean rooms, close to modern shopping centre and easy access to main street via lift. Having nothing done about the reported fault with the tv therefore preventing us from watching any of the films at night. As I have arthritis I need to rest after an active day.
The view was wonderful. Our hotel was close to several restaurants and shopping mall. The Cathederal was a 5 minute drive. There was an oversight on the daily housekeeping staff. I notified the manager and housekeeping was at the door within 10 minutes on Christmas day.
The view of the marina and Palma city from our balcony was stunning. There was also an excellent choice for breakfast. Slightly to far from the city although there was a regular bus(No 3) available at a cost of 1.25 euro's per person.
Location and view Service and food
Great rooms and good rates if you book off the main holiday season (October for example). The breakfast buffet was excellent. A bit noisy in the morning. I had to use the PCs connected to the Internet in the lobby, which were _very_ slow and standard applications like maps.google didn't work at all, but the fee was 10 euros/hour (and the minimum time was half hour). When I complained, the person responsible at the reception desk replied that it was not their business and that I should talk instead to the internet provider company, although I had bought the ticket at the hotel desk 20 minutes ago (of course they didn't offer the money back!). Not the kind of answer you should expect at a 4* hotel.
Very nice and helpfull staff, hotel has his comfort but I would classify it as 3 stars. Architecture and decoration are old fashioned. But all clean and in renovated style. The breakfast is excellent and value for money 8,50 euro´s
breakfast being referred to constantly as "You English" by the bar staff
Lovely hotel with big pool, and if the weather aint good, then there is a heatet indoor pool. We absolutly enjoyed the stay. Easy transportation with bus to Palma.
close to the airport, but no airport/flight noise. next to the beach but back from the main road. staff friendly and attentive.
It was a very nice hotel. The staff was helpful and friendly and the buffet was great and had a variety of food.
nice for kids they enjoyed the shows and mini club indoor pool was closed
Very clean Hotel, freindly helpful staff, wide choice of food value for money, easy access to beach activities available if you wanted to participate. Excellent stay.
Location and breakfast
Beautiful location and view, close to the harbour, sun terrace, swimmingpool, balcony, close to city attractions, restaurants and shopping: Perfect for combination of city and sun holiday The restaurant. Expensive breakfast, poor dinner. Surroundings too big, few people, too much light, not intimate or romantic, no servings on the terrace for dinner, boring menue, almost nobody in the bar at night. Front desk slow, too many phone calls at the same time as check in/check out and questions from customers. Also poor marketing of what to do in Palma, you had to know in advance and ask. No maps or sightseeing available visually in the reception
Great hotel in a great location overlooking the Palma marina. Easy access to town centre either walking or bus from outside hotel. Excellent breakfast although cost was half that advertised in bookings.com. Beds a little too hard. Nevertheless, staying at this hotel would have been spoilt if not given a sea view room.
Breathtaking view of Palma golf. Very nice stuff. Free Wi-Fi (but not everyware). Very very comfortable. Probably the best location in Palma. Nothing.
Very good quality four star hotel.Very modern and well equipped.Included excellent breakfast. Service at breakfast a little shaky....shortage of teaspoons! Otherwise excellent.
The location, reception staff, breakfast (we were offered a special rate), and room Eventhough the area was quiet when we stayed, I would imagine the seafront gets very noisy during high season. Better soundproof windows would be a good investment for the hotel.
The location of the hotel is excellent, the facilities are very good, the rooms and public areas clean and comfortable, the staff were friendly and helpful. I loved just about everything about this hotel. My bed was hard and there was an odd smell in the room but I think might have been due to the heat.
Literally everything. Staff, service, communication, room and I can't even describe it. We loved every aspect. We had to pick a last minute hotel and this was the best decision and choice. Love, love, love.
the helpfulness, effieciency and friendliness of the staaff at the desk and bar.
The breakfast buffet hade a wide variety of food - very good.
Excellent service, the staff were very friendly and it is a great city location. I was so impressed I am contacting them provately to thank them. nada!
Great location for seeing madrid. room was very spacious as we needed room for 3 people Walls a little thin
The location and the facilitis within the hotel in particular the seventh floor bar and the rooftop pool. It's a very small point but it felt a little like the staff needed a wee bit of a nudge to make sure they were keeping their eye on the ball a bit more - things like unemptied ashtrays and dirty glasses not tidied up.
Real good 4 stars for affordable price The only problem is that you can hear people walking through corridor, they should have put carpets on a floor.
large room with balcony quite expensive, normal doubleroom is very thight, the view is not nice
Shopping was close and in the area.. Nice breakfast dining area was nice and staff were excellent very friendly and helpful including the desk staff always nice to call you a taxi or answer a question and assist you anyway possible .. I was very pleased with the service that your staff and hotel showed me.
Located in the center of Palma, roof top bar and pool very nice, stylish and relaxing Lobby and rooms are still in 70s style. It seems that owners started to rebuild the hotel on the top and ran out of money before they reached the floor.
Location, location, location....
how the hotel is situated thin walls, noise from other rooms
great location for city break only one small lift
location, modern spacious rooms
Nice, clean hotel with impressive modern decor. Comfortable beds with a good quality linen. Nice bathroom. Good location. Price I payed on booking.com was 30E higher than charged by the hotel to "off the street" customers. No parking offered.
An interesting hotel to stay in, with lots of art displayed including in the rooms. The breakfast and location was excellent.The spa was a nice addition after a long day. The price is fair The air conditioning started leaking and although we informed reception, nothing was done about it before we had checked out. The staff loose marks because of this as do the marks for cleanliness (which were otherwise good).
clean,good sized room . central Palma location . good choice of coffee and mineral water in the bar Noisy if street facing , very poor gym . Limited restaurant choice with patchy service
The location was excellent and the hotel very modern and comfortable. The champagne breakfasts were excellent! The bar shut at 11 p.m. which was a shame.
Cleaniness of the rooms Bar was very expensive
lady in the room next to use, were very noisy!!!
excellent breakfast sometimes the people at the reception could be smilier
Good facilities, good location and helpful staff. Loved the modern and conceptional style/layout. The view from the room window (a rear courtyard facing room) was very limited which made the room feel dark. These 'courtyard' facing rooms would benefit from some additional lighting.
I guess you get what you pay for. Ant infested room. Next to really noisy pool area. Full of worst type of yob holiday maker
The relaxed atmosphere
the hotel is so close to the beach and all amenities,and the staff are very helpful and friendly,the hotel puts on entertainment each day and night ,it's suited to an older customer base but we enjoyed our stay very much so much so we are returning in a few months
the relaxed feeling we all had my daughter was badly sunburt even though she used a factor 50 and the lifeguard would not let her wear a t shirt to cover up he said for safety reasons but there wasmore danger from the inflatable bed and balls in the pool
The pool and playground area was excellent. And it was nice to be so close to the beach. Very convenient to the airport and worked out great to stay for one night, I wouldn't have wanted to stay any longer. Breakfast wasn't super, while the lobby and pool area was very nice, the rooms have not been redone in a while, fine for one night.
the staff, the loction, the entertainment good and no lager louts.Swift check in. In the dinning room the tables are too colse together.
Good clean comfortable room my only coimment is TV stations are poor especially english stations and I would like to have a tea & coffee Making facilities in room. No I would highly recommend it as Good value for money
Very close to the beach and tourist attractions. Very helpful reception staff.
Excellent breakfast, good location, close to the bus station and 1 minute from the beach. Friendly staff. Even though the room was clean, it is very small and the bathroom does not have a draining hole. Thus, after shower you will have a small pool in the bathroom.
the food and the staff of the restauran are very good and the maids are kind, and they really clean the room. the intertainer staff are excellent they really do there work ill would give them the star that the hotel needs. the beds are too hard it's not comfortable to sleep on, the reception staff services are poorly. the TV are too small and too high to watch and few english spoken station.
good location. close to the beach, close to Palma. good bus connection to the citey. I've experiece the front desk staff not to be very friendly.
Nice and convenient location, cold dinner on first day even when arrived very late Service/credibility sometimes depends on who you meet - one guy at receptionists says it is possible to pay for car rent by card, then the lady from rental only cash is accepted...
Hotel staff are very kind room
The great dinner buffet, proximity to the beach and our beachfront balcony. The noise outside all night on sunday night.
just: good hotel at the right place (we had the room with sea view !); very good system of maintaining and cleaning the surrounding and beach not wireless signal in the room; may be some sun-beds at the terrace (there are only chears)
Near the beach, but too many German people - I asume more than in Germany Noise in the night, when Germans came home to the hotel
The location was excellent. Ease of access to city bus and the beach. Excellent variety of food at the buffet. The dining room was very noisy with the clatter of dishes being cleared and hit on the side of the garbage bin, silverware dumped from one bin into another...the dining experience was a chaotic experience, not only because of the employees but also because of the patrons rushing to secure tables and returning for more food through out the dining experience. I would not sign up for the buffet again.
All receptionists were very helpful maria, Migel and manuel Everything ok exept hairdryer did not work , ac is not strong enough,Food was great!
the food and the location the staff in the reception, they didn't speak english and had no knowlegde of what to se in area or the buslines
amazing location on the playa staff was rude an unhelpfull
The hotel on the whole was very good with the staff being very friendly and quick to assist. The food was very similar each day - Typical spanish buffet. The hotel caters mainly for the Germans and Dutch and we were the only 2 English staying there.
great location, staff was very helpful and friendly, room was very comfortable and quiet... food was good! drinks were great!
The staff at the reception was phenomenal, very helpful and professional. They arranged a car rental within 5 minutes at a reasonable rate and without hassle. We were offered courtesy rooms, without asking, when we arrived before the check-in time. The food at dinner was ok, not very varied and lacked vegetable options. The rooms could use an updating and the pool photos are deceiving as the pool is quite small (but then again it is beachside, so a large pool not essential ).
we stayed there for swımmıng because ıt was near the beach and meals were so delıcıous. so many old people was there we were famıly but ı couldnt see our avarage ages.
The resturant was nice and the staff were very friendly. Heated pool. We asked reception to help us find a day trip on a boat and they showed us a trip that said it would be on a cruiser, but they day of the trip we ended up on a bus the whole day. A big dissappointment..especially since we found other trips that were much cheaper that truly did take place on a boat.
We stayed for six days and five nights, and we can not think of one negative aspect of our holiday. The Half Board is phenominal(breakfast and dinner) on both, the selections were outstanding and different daily. The room was spacious and comfortable. The staff and management were all courtious and friendly from the front desk to the bar. I can go on and on, this 4 star is very much recommended by us. We will return next year to Mac Garonda. Must visit the 5th floor Balcony for the best view on all of Playa de Palmas!
The food and service were excellent, the staff were very friendly. we booked a double room and expected to have a double bed but we were given a twin room 2 single beds,when we asked to be changed there were no doubles available, we were disappointed.
everything was comfortable all we read in the reviews were true were pleased we trusted them. have tryed two book again but there booked up . N\A
situated lose to a very good beach, good breakfat variety and the staff were very helpful rooms were a bit dated but ok.
Great location, nice food with very good selection and quality The room was very disappointing more like that of a 2star hotel.
Very close to the beach, great view from the balcony, bus station right in front of the hotel with buses that goes to the airport (bus 21) and Palma de Mallorca (bus 15).
Nice comfortable stay for 5-7 days. Take the bus # 25 and you`ll be in Palma in 15-20 minuts (by the bus #15 it takes 30-35 min). Nice clean beach, good breakfast and dinner.
Central location, near beach shops and restaurants and bus stop and airport. Good size pool well maintained. Mini fridge and hair dryer would have been an added extra. Too small smoking area in bar. No smoking area in dining room was a disappointment as was led to believe there was one. Smokers are being marginalise in hotels in Spain since the smoking ban and if it continues we will not be going again.
I got caught up with the France air space strike and needed to extend my stay unexpectedly by 2 nights. I wanted the cost to be low so did not expect too much, but for the money, I think this is an excellent value mid sized hotel. I felt welcome and the staff werr friendly and guests generally happy. Nice spot as well. Nobody can surely complain given the cost? A very good standard 2* hotel.
the hotel was very clean,the food was excellent,the only down side was the beds are very hard.will definetly go again.
location no air-conditioning,
as our flight had been cancelled due to air traffic control strike, it was cheap and available. near to the airport the food was poor and the hotel staff very unhelpful and unapproachable, asked for clean towels everyday and never got any, ended up using my own pool towels, location not very good for young couples
This hotel was excellent value for the money paid. Staff were pleasant and helpful. Its location was 150 metres from main retail area and 200 metres from the beach. It was quiet (except for the aircraft arriving and departing 1000 metres to the Westwhich I got used to and not a problem) and provided an adequate swimming pool and relaxing area. Bar,Lounge and Restaurant for breakfast were clean and comfortable. Evening meal was taken at the sister hotel on the promenade which was not an inconvenience as most people would go out in the evening in any event. The choice and quality of the self service three/four course dinner again for the money paid was good and here again the staff were friendly and attentive.Beach and small bay were fine.
Very good value for the money. Good breakfast. Nice position, very close to the airport & relatively close to the beach (aprox. 300 metres) Rooms without Air condition, No private parking for guests, No free Wi-Fi
I was very close to the beach and I had the chance to visit Can Pastilla internet was not free
beer 1. room cleanliness 2. staff 3. air conditioning 4. breakfast 5. pool sucked
breakfast, pool, bar ...
Reception staff were very willing to help and the room was basic but clean. I didn't like the layout of the breakfast area - you had to go through the smoking lounge to get to the breakfast room and the smell came through. Also the view from the breakfast room was a wall with a few plants on it as it was the basement of the hotel. The breakfast also lacked fresh fruit - surely in an island with lots of farming and famed for its fruit it would be possible to include fresh fruit. Also the evening meal did have some fruit but this was inedible apples, oranges and bananas and nothing more. The bed was also very hot because of the kind of mattress cover and polycotton sheets and I was there at the hottest time of the year so this was a problem which could be remedied using cotton fabrics.
Well located for all sights in Palma, very attentive staff.
We thoroughly enjoyed our stay at the Palladium. We stayed for two nights to see Palma and do some shopping. I requested a room with city view, which I got. It was within walking distince of the Cathedral, the Old Town and all the main sites, and only around the corner from Ave. Jaime 111, with all it's designer shops - very well located and very well sign-posted.
Very good position, close to the center. Spacious rooms, good breakfast (loved the ensaimadas). Free wifi. Old worn out furniture. No hair-dryer (you have to ask the reception). Rooms on the street can be a bit loud.
The position of the hotel would have been difficult to better for the price. All the staff were friendly and helpful - don't recall better. Very pleased. Can't think of any, could have some info on the hotel facilities in the room.
Helpful staff and great location No hair dryer in the room!!
Central location with easy access to an excellent public transport system. Buses arrive at the door from the airport. Main Palma tourist attractions are within easy walking distance of the hotel. Hotel staff provided maps and bus information.
location is perfect,near by main bus/train station to reach for the island's other destinations,personnel was very helpfull especially reception From Istanbul, Turkey
My wife and I found this hotel very convenient and clean. The reception staff were exceptionally polite and gracious.If I was going to stay in Palma again I would not hesitate to rebook.
Very convenient location on No 1 bus route to and from airport. Staff were very friendly and helpful. As an overnight stop while getting to and from our holiday accommodation it was great. Showing it's age a bit.
Bus from airport costs 2 euros and stops literally outside hotel saving expensive cab fares. Very handy for shops and not far from all the sights. Good leasurely breakfast with adequate choice. Very helpful staff. Would revisit.
The man on reception was very friendly and very helpful. Room was pleasant and breakfast good.
The staff was very helpful and the overall sixties/seventies style of the hotel aggreed with me. During our stay the outdoor pool was closed although the weather was excellent.
Good location and value for money
Location was excellent. Lovely view of Palma bay. Overall - a good experience. While the room was clean it was a little outdated - heavy 80's style furniture/decor was not in keeping with my personal taste, however, the bathroom was more up to date.
Everything was superb! Highly recommend!
Breakfast buffet Poor air conditioning in room
The hotel has a wonderful view, the room was very clean and really comfortable. The breakfast amazing
There is noise from the street as the hotel is in the night club area of Palma.
Excellent facilities, good location, polite and helpful staff, superb breakfast menu External noise throughout the night - take earplugs!
Location Bar and disco noise all night
Excellent hotel with very good staff and great location on the marina with easy access by foot to the centre or by public transport to the beach. Decent night-life located closeby too...good breakfast.. Rang the hotel on the night before arrival to confirm on early check-in and told it would be no problem. Arrived at 10am and room was not ready then told to come back by 12/12.30pm but still the room was not ready - eventually checked in at 13.30pm - did get a room with a marina view but was not a good start.