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Fantastic location, large renovated rooms, perfect for city trips to wonderful Münster the room maid was very helpful, but the man at the reception was very arrogant and not helpful at all, [we had to stay with our baby in a "smoking room" (although we booked a non smoking room), our key card didn't function in the elevator, but he didn't want to change anything, "just try harder!" so we did, we walked up the stairs ... ]
Great location and provided an excellent Vegan dinner meal for my wife. Breakfast also of a very high standard. See comments below This Hotel had been opened for only 7 days prior to our visit, the staff were unfamiliar with checkin and checkout (credit card machine posed great prob). The hotel is also in 2 completely different blocks, 1 block houses the reception and lounge the other is 100 yds away connection is either through the underground car park or outside.
city center , 2 mins from the train station,perfect ,price very ok. staff very friend , great weekend hotel
spacy, clean, excellent noise insulation, excellent breakfast buffet, very good location in the middle of the city, easy parking. a bit labyrinthic, quite hard to know where you are.
exteral parking 15 EUR
Great room, excellent staff, good location, would return here any time!
Staff were very accommodating. Phenomenal breakfasts! Ac didn't work; electricity went out. Staff moved me to a junior suite without extra charge.
Great room - lots of room in large living area. My room was in a separate building so I had to go outside to have breakfast or go to the lobby.
Treff Hotel is a pleasant hotel to stay in. Our room was spacious and light. Good location: close to train station and in city centre.
Good location in the city center, spacious and clean room , being left alone and independant.
design, bed, location too pricy
Staff very helpful, knowledgable and friendly. Provided baby cot and additional child's bed free of charge. Room modern & nice, we liked the balcony. Location in walking distance to town. Aircon temporarily not working.
Fantastic design, comfortable rooms, knowledgable and helpful staff
everything... is a great hotel The AC did not work... Internet is by cable... from a hotel of this type I would expect a wireless internet... c
Nice big design rooms. Good restaurant.
Exciting combination of the old factory with the new equipment The internet service drew the money from my account instantly at the moment of bookning without forewarning, during print of the approvement the connection was interrupted
The modern design of the building inside and outside, the interior. The plaza where the hotel is located is very modern and beautiful, too. It is impossible to have shared toilets for the the hotel bar as well as for the night club. Almost only 16 year old teenagers visited the club on Saturday evening, hanging around in the toilets and throwing up due to too many alcohol. The decoration of the rooms is too basic and what is presented as "design" actually is over the top regarding to its basic look (concrete walls, no paintings).
Great hotel with stunning design, and great buffet
Modern and unique design. Good breakfast buffet. Free and fast internet access. Overall excellent value. Parking not so easy to find. Location not glamorous.
Cool! Great design, big room, nice furniture and huge windows and terrace in the room. Nice brunch on Sundays at the cool terrace.
Hotel has been very sympathetically restored from its former use as a large brewery set not far from the magical town centre of Munster This is very definitely a "designer" hotel with a very minimalist style. No compromise has been made on elegance or comfort and all the facilities, especially the bed and the excellent bathroom were a delight to use. The setting is very striking, since the hotel is the centrepiece of a revival of the entire area of the old brewery and is surrounded by a range of restaurants and bars all set round a lake area with decking for outside eating and drinking. The staff are exceptionally efficient and helpful. I have already thoroughly recommended this hotel to many friends.
Location of this hotel in a quiet wooded area beside the lake in this lovely city. We were put in a room of lower quality than we booked and the restaurant was always fully booked and it was not possible to get a booking during our stay. In the fitness room most of the equipment was not working. However after complaining to the reception during our stay, at check out, we got a reduction which more than compensated for the upsets.
The restaurant, the staff, the general efficiency and welcome I have stayed at this hotel many times. Most rooms face or overlook either the garden restaurant or the entrance where smokers congregate at all all hours of the day and night and because of that, having windows open for fresh air can be a real problem.
Extremely well furnished and maintained. Spotlessly clean.Quiet. Staff very effiecient. Nothing not to like just be aware that location is a little way from the city.
The location was very nice and peaceful. The room service is very good value for money The breakfast is too expensive as is internet access, which is free elsewhere
Friendly and warm staff. Very nice hotel with a lovely comfortable room.
very good location near a lake, nevertheless quite central, very good restaurant next to it. Also the hotel was close to some special sculptures which were part of an event that takes place every ten years The underground parking space is very convenient but costs 11 Euros per day, even for guests of the hotel. But there was enough free parking nearby.
The excellent service and multilangual personal (Trained & professional). We did not know we had to reserve a table at the restaurant, when we arrive, it was all full, a jong woman told us we could not stay. The restaurant's supervisor arrived a few seconds after and directly offered us a table without any problem. A baby bed had been installed as requested with a little gift for our child. Further, the hotel is easy to find, good location near the lake and 15/20 minutes from the centre. The bed matras was incredibly hard
Peaceful and quiet setting. I was able to leave the windows open and there was no noise at all! Modern fixtures and well-designed room with all in good working order. The room was too warm overnight. The cooling system doesn't go below 21 degrees. The bedding was far too warm for a room that is warm. Feathers in pillows and bed cover cause allergies for me and are too warm in any case. I asked for them to be removed but only the pillow was changed. Probably a language confusion issue because the staff were very good. I also had to pay for breakfast which surprised me. But maybe it had been on the booking form and I hadn't noticed it. I don't like that pets are permitted there. I couldn't find a hotel where pets aren't permitted.
Friendly and attentive multilingual staff.Clean and bright surroundings.Good restaurants and all at a reasonale price.I would definately use this Hotel again. Paying for WiFi and parking......These should be inclusive in the 21st Century!
Comfort Food No
The location was convenient and close by to all major attractions. None
The bed and shower facilities, breakfast soap is not skin friendly. Could be more natural.
Good hotel, good rooms and good service!
The professional service.
A really well presented and comfortable Hotel.
The room was excellent.
The location of the hotel is really good. The stuff was very plaisant.
See all the above. Very friendly.
An excellent location for business travel to Muenster. The staff was very professional and courteous; rooms were very clean, quiet, and comfortable; and prices for amenities such as minibar and telephone were reasonable. Overall, my stay during my business trip was most enjoyable.
Excellent hotel / just renovated / friendlly people / very good breakfast buffet / 5 minutes walking to the center of the town Nothing negative to say about the hotel or the staff
everything reception should have been better informed regarding tv in rooms as we wanted to watch the football, we tried to find somewhere outside the hotel to watch it with no luck on returning to the hotel by chance we discovered the game on the premiere channel this is not a complaint just for future british guests who love football !
The staff were very friendly and accomodating
Silence of the room at nights Internet was charged and expensive
The staff where very freindly and helpful No Complaints, I will be back in Hamm in Sept and I look forward to staying at your hotel, I will also bring others along.
The staff were very pleasant and forthcoming,I especially liked the restaurant,the variety for the breakfast buffet was good and the staff again were very helpful. I think that it was a bit over the top to be asking for payment for the Sky T.v that was available in the hotel.
Excellent location right near the city centre. Having to pay separately for parking. Previously when I used this hotel parking was free.
Big room, restaurants and shops in walking distance! <5 min walk no coffee maker available at the room
friendliness of staff, reception area spacious and welcoming. bedrooms and corridors very smokey, this reflected in the curtains and decor, a great pity, otherwise we would stay again, if we would recommend we would point this out.
friendly staff, terrific breakfast, very spacious rooms, great sauna and pool facilities. Also convenient and central location. The bathroom decor - a 1980's brown - starts to look a bit dated now.
Room was very nice, staff was very helpful. Pool was not heated so it was a little cold
Thr rooms were small but very tidy and clean, the staff at breakfast were so friendly and helpful we left with smiles on our faces. There was so bath in the room
Excellent, courteous, efficient staff. Comfortable, clean room. Excellent range of foods at breakfast. Cheap bike hire. Rooms on the street side were rather noisy at night- just people enjoying themselves, I suppose!
Clean perfectly maintained bedroom, with welcome-present of fruit, half bottle of wine, and seltzer. Excellent breakfast and friendly staff.
Clean and well located for my business needs
Very nice breakfast Buffet. English skills among the staff were somewhat lacking.
Staff was very friendly and courteous
Staff was helpful with dinner suggestion. Breakfast was excellent.
Its very central and easy to find bars or restaurants close by. The Free Wi-Fi is fast and reliable and it gives sufficient room to work, even if the standard room. The 12 - 15 Euro parking per night if you come by car apply, so there are no rebates for the hotel.
The Hotel is centrally located but quiet, clean and modern, comfortable and quite reasonably priced
Very good buffet breakfast, very nice reception staff, very good location. Horrible noise from the street almost all the night -from students in a pub oppposite and in the street!!!! No airconditioning, very small room, and practically not storage space for clothes or personal belongings, Substandard!!!
Good standard hotel. Convenient to drive to and excellent parking facilities. Close to the city centre yet very quiet area.
Centrally located, good information, good service at breakfast and at the counter. All you need, no nonsense and parking space around the corner.
The location, the helpful staff and the competitive price. That the day starts so early in Germany
great location, lovely rooms
Great location, good value for money Some noise one of the evenings, but probably what you have to expect in a central hotel.
Looked at sculpture, architecture and visited churches . No.
good location and service .but i have to carry my luggage to my room on 3th floor by stairs .else is good .
I mentioned about my early arrival in my booking and they did offer me early check-in as I requested. :)
I liked the friendlyness of the staff, the food and loved the room. First class it was honest nothing at all
Convenience to train station
It was close to the train station and all staff were friendly and helpful.
I received a glass of prosecco when checking in, and could borrow a bicycle to tour the munster sculpture show
The room was large and very comfortable. Small extras like soup and sekt. Good transportation to the old town.
Its location, close to the handsome older residential area; very good breakfast room; but especially the modern design and - the bath. So many German hotels only have a shower. Breakfast cereals: something more healthy would be good.
Internet ist sehr schwach
The hotel is located in a quite place, easy for parking, but far from the city center (20 minutes walking). The hotel is qualified as 4 stars hotel but it is really a 2 or 3 starts hotel and needs some renewal. Rooms are poorly furnished and do not seem to be very clean. Rooms are also quite small. Breakfast is a typical buffet, nothing special.
A very neat hotel, good room, good beds. Tip: try to get a room at the back side. Busy road in front! Or even better: try to get a room in the "Gaestehaus" that is next to the hotel, and even further from the road. We had an excellent night there. Fine breakfast too.
1) Very Clean 2) Polite staff No it was very good
Hotel people are kind, good, and try to help a lot. Breakfast is fine. Room is quite small for this price. No bath, only shower. No barrier free at all (baby car is difficult alone). Hotel has small parking lots but always full therefore one has to park on street around. Waking to town center is quite some distance (20 min). Price is too high with this equipment and location.
friendliness; breakfast;complimentary hot soup in evenings location (not central as described; noise from traffic in room)
Convienience, easy parking, short walk to Munster centre and friendly staff.
The location, very near by the venue of the concert we were going to. Will ever remember this hotel because we shared breakfast with the guitar-player we came for to Munster in the first place, Steve Lukather... There was promised to be Internet, no way, it was broken down!
The room is very good and the place is very close to the Congress and also easy to get in the city of Muenster. The internet is very expensive. I used to stay in Japan and they offered free internet.
It was close to the city centre. The breakfast buffet had a good choice of food. The restaurant seems a bit small to accomodate large groups. We wondered can it, for example, accomodate a conference group without inconveniencing other guests. It is still a very nice restaurant.
Nice, clean hotel and nice rooms.
The staff was relaxed and friendly.
too much noise, not very convenient
Very clean and eficient. Great breakfast
Easy parking spot, nice rooms, good breakfast
Parking was free. Had to pay upgrade fee to move from noisy side of hotel to quiet side. Internet was very expensive to use. Breakfast not included.
Beautiful design. Excellent breakfast. Nice and helpful staff.
The friendliness of the personnel everywhere, the nice design and the location of the garden terrace. Although no restaurant, the choice and quality of snacks and light meals in th elounge bar is big. The standard rooms, especially on the third floor (under the roof), are rather small. The bathroom very small ! Accordingly, the price is relatively high. The wide choice of breakfast was alread fairly reduced by 8:00 am (no more boiled eggs, fruit juice, fruit salad...).
Excellent hotel, Great location. Perfect personnel. What more could I expect. And to top it off, I was even offered a free room upgrade without asking for anything. WOW!!!
Location was good. Room was nice (Comfort Room with Park View). The staff was very friendly and smiling without ever being subservient. The breakfast was very nice. All good :) We're allergic to bird feathers/ down, and the staff had provided our room with allergy duvets and pillows. But they had forgotten that the top mattress was filled with feathers. We simply took it off and placed it in the hallway, so not a big problem really. The bed was still nice.
Great hotel to be recommended. It is very close close to the city centre so it was really practical to walk to the several Christmas markets of Munster. Very friendly and professional staff and hotel bar open all night!
Good breakfast, friendly staff. Nothing
Simple check-in and attentive staff
Wonderful staff and many services. Bicycles available on site. Directly on the bike path that circles the old city.
The Hotel has good location, it is very stylish and has everything a hotel of this category should have, very clean and good staff The room was pretty small, though it had everything, and the noise from the street in case the window is opened
The hotel is nicely decorated, comfortable beds, woderful breakfast and great service. Our room was very hot. We had a difficult time sleeping, even with the air conditioning on. You can not open a window if your room is on the street side because of the traffic. Even with the windows closed there is quite a bit of noise since the hotel is only three floors. The windows allow quite a bit of sound to come through.
The hotel is located in a very quiet, even bucolic, area. The restaurant's food and service were excellent. The advertised "WiFi in every room" was a serious exaggeration. I tried 3 different rooms and none had sufficient signal strength. I wound up having to sit in the lobby and restaurant to connect to the Internet. There was also major - and at times noisy - construction going on, and had I known this, I would certainly not have booked rooms at the facility during the renovations. Finally, many of the rooms should appropriately termed "very small."
The friendliness and professionalism of the staff, in particular when travelling with children. I couldn't fault it...
Views, quiet souroundings very good food. We were unable to get a table in the restaurent on night one and on two the service was very very slow (but worth waiting)
Very good beds, clean, pleasant reception, excellent breakfast. A fine hotel in a rural area. Yet, close to the city bathroom a bit small
Excellent restaurant, beatiful position in a park, not far from the city center where you can go hiring a bicycle at the reception. Excellent location for a week end in the beautyful Münster. Wireless connection was working only in the lobby, in the rooms the signal it was too weak.
High klass service and an elegant restaurant with delicious food. Really recommended! Old carpets and furnitures.
Restaurant was already fully booked when we checked in
Beautiful surroundings and nice facilities The room was to too small
The breakfast was excellent and plentiful. The grounds are beautiful and the indoor pool is nice also. Our beds were quite comfortable and the room was immaculate. The new upholstery samples (on a bulletin board in the lobby) looked very fashionable. The hotel was undergoing construction/renovation and we were asked to vacate our room on the first morning by 11 am so that new carpet could be fitted. This was not actually an inconvenience to us but as it turned out the carpet was not in place when we returned later that evening, nor was it fitted the next day or by the time we checked out. The service at dinner time was very slow and we had two small children with us who couldn't wait that long.
it is located in a parc. Breakfast was excellent. you need a car ( or a bike) to go to Münster
Absolutely fantastic hotel. Rooms all themed and staff coiuld not be friendlier. My experience there was unforgettable.
Quite pleasant location Poor from the point of international useage as very few of the staff understood english and translations of the german menu was not availaible
I was only there for one night so do not feel qualified to answer the above questions. It was immaculately clean, the beds lovely and the food good. The themed rooms and the railway the other side of the road.
This hotel is located at a lovely countryside and has a beautiful architectural design.The rooms are spacious and very clean.The staff is very friendly and helpful even at a late hour check-in. I wish I could have stayed for several more days.
The girl at the desk when we checked was awesome-extremely helpful, she also was the waitress and was very pleasant , spoke English very well. Beautiful updated bathroom, comfortable beds and good pillows The doors from the rooms slam shut loudly, could hear them through the wall
Rooms were spacy and clean. Hotel staff was friendly. Nice shower.but unfortunately the water spread around the whole bathroom. The hotel web sites are very vocal on restaurant services. When we arrived at 6 pm it turned out they could arrange any meal "maybe some salad around 9 pm". We had been driving the whole and relied on thatwe could eat in the restautant.. We really felt that we were let down
Nice setting, pleasant interior design with interesting room themes, friendly staff, good food in restaurant with some local dishes. There was no baby high-chair available in the restaurant for our evening meal, apparently there was only one and it was in one of the guest rooms. Additionally one of our two rooms had a slightly unpleasant odour about it upon first arrival.
The staff was extremely friendly. The room was large and a special effort was made to allocate a bunny-themed room when I informed them that I was travelling with a 3 year old.This hotel has great potential but it needs some improvement before it can properly call itself a 4 star hotel. Great value for money. When we arrived, the kettle and coffee and tea-making facilities were not set up (but on reminder, we were provided with a wonderful selection of fruit teas). The room was a little dusty and could have been wiped down better before we checked in. We were thoughtfully given a large cot for our 3 year old.
The hotel is brand new and originally set. Good quality of the service and maximum availability. The hotel is open for 5 weeks and currently does not accept credit cards. Since the first available ATM machine is 6 Km away, it would be nice to know before arrival that guests are expected to pay cash: at least until the problem is fixed.
Really friendly staff and good facilities. Good place for families. Food very nice. No
The Hotel is a traditional German hotel, with friendly efficent staff, clean room and a lovely courtyard bar to sit in in the evening. Food is good whilst not adventurous. Good if restricted selection of wine. Exellent treatment of our 2 boys. We took our 2 dogs to our room and everyone was fine about that. The town is a beautiful old walled town and lovely to spend time in. The lift got stuck (with us in it before dinner) and the wine list was constrained to wine by the glass the evening we dined - without explanation. Strange particularly in view of the wine outlet which we discovered was owned by the Hotel the next morning.
The room is spacious for our family (2 adults and 2 kids). There are ants in the room.
Well suited for elderly German couples, who enjoy good wine, and do not mind much else. In certain need of renovation. Ask for an advertised swimming pool and you will see a concrete covered whole located in a dark basement - a positive horror movie experience. If you come from a city of mid-quality restaurants, the famed Engel menu will not enchant, while the terrible smell from the kitchen will accompany your stay. There are much nicer restaurants in the village for a quarter of the price. An extra soft bed is an interesting addition to all people with back pain.
Very good hotel, exelent rooms, good food, helpful staff.
We arrived , ate and slept after a business meeting! NO
very beautiful and unique quiet location
An excellent hotel for gormet food. Friendly staff. Relaxing setting
They seemed to accept parents with children and accepted the extra 'noise' it can create eg at dinner.
Multilingual staff. Easy access to city center. No English TV station. No English newspaper.
The room, the staff, die vielen offenen Kamine!!
The hotel was very cute, not exactly a business hotel, but a great spot for a getaway. The service was excellent and restaurant was also very good. I had a single room, it was on the third floor and with the roof slanting in, it was quite small. It was very cute, but I also bumped my head a couple times getting up from the desk.
The hotel personnel makes a great difference, best I have ever seen in the many hotels I visited. There is a lot of attention to detail and also the atmosphere in the hotel is beautiful. I also appreciated there is a seperate lounge room for smokers who can have a smoke after dinner in this nice room The wellness area is out of date. Either remove it or bring it to modern standards including swimming pool I would suggest
Excellent hotel, with very pleasant facilities and dedicated staff
Very high standard of accomodation and food. Friendly staff. Not far from motorway and easy to find.
wonderful rural location and very relaxing grounds with bronze and metal art work and statues. Very quaint and very old building with loads of character and nooks and crannies!