it was quiet,and helps one to sleep if you need to without disturbance,but the room numbers should be written more boldly to avoid people knocking on another people's door. people missing their room number and waking me up
Breakfast was good, bed's are comfortable
helpful staff, large rooms, quiet environment hard to find (even with GPS), poor breakfast
During our stay Paris was extremely busy due to the car expo and no cabs were available to take us for dinner since we were somewhat away from Paris, so even though the Chateau doesn't usually serve food other than a light breakfast the owners were kind enough to offer to cook us dinner. It was one of the finest dinners I have had in Europe so far! Appetizers, salad, dinner, desert, wine, coffee, all fresh and wonderful! Make sure you have 220 adapters, and a hairdryer though this was not there as indicated. Still a great stay and met great people! Wonderful view from 3rd floor of city! A little pricey. And could not read some reviews, they need to be able to be translated into different languages.
calm No phone in the room. Wifi not working. No staff available in the castle most of the time. Was given a code to enter the castle but no one was there. Bar closed, no soda/water distributor in the hotel. Castle was unattended all night. Only customers present in the castle.
Ths staff were freindly and helpful. I booked this hotel because there was a pool - the pool was not open during our stay. I also note on the bookings.com website that it says that payment is not taken before check in, but it was. It was also undergoing a major redecoration and nothing was mentioned about that at the time of booking.
Very nice for children with outdoor pool and play area in hotel lobby, both for small children but also for older children with play station. Nice with large sitting area, newspappers and TV in hotel lobby. Very close to large shopping centre and just 50 meters from McDonalds. Train station not so near and you need to drive car there.
Comfortable Not enough choice of evening meal
everyone from the staff was friendly, courteous, efficient and caring; you could feel very comfortable; location allows for trips to city and countryside as well.
Bad hotel. old and unpleasent. It is not a genuine Novotol.
the location and its grounds are the only good things i can say about this hotel the restaurant was bad the food over priced and the staff not pleasant
We arrived quite late to the hotel for a night en route to Normandy from Alsace. The atmosphere of this small countryside maison with a luxury gourmet restaurant is very good, and its staff was friendly especially at dinner where despite being after formal closure hours, still offered us simpler dishes. The room was nicely decorated and comfortable, and also of good size. The hotel's location is good to explore nearby small villages just outside Paris, including lovely St-Germain-en-Laye. It really lived up to its reputation as a member of the Relais&Chateaux Hotel. Would not mention negatives as we did not come across any. However, coming through the Paris road network, this was the hotel most difficult and lengthy to find (but only until you do not reach St.-Germain) even late night. Use of GPS or very good map is recommended unless you are an insider to Paris traffic. We did not have breakfast here so cannot comment on that.
I liked everything...
We had a beautiful meal in amazing garden with fantastic wines. The wine list had great range of half bottles at great prices. The price of breakfast
Excellent ambience - good location - friendly, attentive, helpful staff Bed a bit hard
Nice hotel but restaurant closed on mondays. and no tea or coffee making facilities available in the rooms
Quite environment, reminds us of our mountains in Lebanon Passages to the room
The restaurant was very good It was expensive for the amenities. trying to be more upmarket than it warranted
The place is really beautiful, the flowers, the restaurant, the toilet products. The hotel could be renewed. Sunday morning there was a tennis tournment next to the hotel and we were woken up by the noise.
Good location, well appointed rooms, very quiet
Very nice coutry side and former royal residence. Well kept. If you like a military life, this a hotel for you. Nice rooms with nests of insects, no reception with hall, no lobby bar, restaurant open ONLY for reservation 10 hours before (!!!), the gate closes at 9 PM, you can get in with a code but the car remains outside in the woods. Have nice stay there....
Excellent location with stunning views and good location for Paris and of course St Germain en laye. Good forest walks too Lack of service, run more on military lines, possibly just teething problems having been a retirement home. At breakfast we were left on our own with no-one in sight unless they were clearing tables at 9.30am sharpe. Would not recommend dinner at the hotel.
Rooms very clean, personnell very friendly, restaurant very good Very difficult to find, GPS coordinates on booking.com incorrect. IN fact the castel has been split up in 3 parts: 1 part is a home for the elderly, 1 part is for personal use and the third part is the hotel!! The neighborhood is a bit scary.
This was great value for money don't worry about the shared shower it is facing the rooms very spacious and claen and saves you a bit of cash would highly recommmend. hotel is in a fantastic setting.
cleanliness, calm, environment not an hotel actually: it's a senior residency for elderly people which proposes a few rooms for visitors from the outside
the only thing was fresh air and sorrounding nature (forest etc...) lack of electric cordless kettle in the room, shared showers, lack of pub/bar to get a drink in the evening or to eat some dinner, non-european type of breakfest, only jam, coffee, tea typical French way, no meat, nothing warm like sausages/hot dogs/mashed eggs ...., no wi-fi coverage in my room (3rd floor)
Very frienly employees and good welcome at the desk. No hotel-parking, very poor and small room, terrible bed with a very thin mattress which caused pain in my body,the food was poor and untasty.
Very helpful staff. It was cheap and clean - just 90 Euros for 2 nights - but you get what you pay for - see below. The hotel and room were very basic. The room was tiny - not much larger than the double bed with a single overhead bunk across the width of the room. More like a hostel than a hotel. There was no kettle to make a cup of tea or coffee, just a pay drinks machine in the lobby. The area seemed fairly rough and we were worried about the car overnight. There was a small off street unsecured car park which turned out to be ok. Note that some of this chain (Premiere Classe) don't have car parks. We swapped our booking after discovering that our original choice only had on street parking. We weren't really happy about leaving all our holiday gear in the room or the car which might not have worried us elsewhere.
Generally everything was good
Location close to the highway, easy to find. Quiet place. Nice tv. The staff at the reception was ok. I had higher expectations. Our room was small and very simple with a dirty appearance. Amazing but ugly design of corridors. No power point available in our room.
Proximity to transport connections Poor welcome on arrival - quite disinterested
Relaxed atmosphere and very friendly and efficient staff, with easy access to local amenities
The price The noice from the hallway, and that it was allowed to smoke /not smoke in the same floor. That means not separate smoking/non smoking floors.
My initial reservation had wrong date's and I changed it on line, but they would not honor my changed reservation. other thing was, I booked Triple Room - 3 single beds and got 2 single bed for family of 2 adult with 2 young kids???? it's service and Mangagement
Clean, staff were wonderful. Lack of amenities... Broken equipment
Very helpful staff. They speak English well. Good location of the hotel in the centre of Cergy, not far from RER. The rooms are small, also the bathroom was very small. The room could be also cleaner. It was however ok for one night.
Lovely room and view Very expensive, €16 for a poor continental breakfast.
the view to Paris and the town of St Germain a little outworn
St. Germain en Laye is a stunning town on the outskirts of Paris. Pavillion Henri IV is a stunning historic palais, with marbled entry way, a five star restaurant, and an outside deck overlooking paris. The sense of elegance steeped in history is worth the visit. When you order a cab for the airport, specify a taxi, not a limo. I ended up with a 90 euro drive to the airport!
The location is superb with open views over Paris, the Seine and a short journey to town, especially La Defense business district. Needs an upgrade of facilities. Problems with the door, internet access and plastic sheeting which had to be taken off the bed.
Calm. Decoration. History (birthplace of Louis XIV). Restaurant closed in August
the lovely views, the helpful and courteous staff, and great food and stylish comfortable rooms.
Wireless broadband internet. Spacious rooms. Ambiance and fabulous view over the city. Too few free power outlets in the room. The quality of the restaurant is good but prices are relatively high.
surroundings, view, spacious rooms, parking limited service (lobby, terrace)
I spent one night at the hotel before going in the morning to airport. I had dinner at the hotel Hotel need some renovation
The fantastic view, both from our room and from the restaurant. The spacious room accomodations and excellent quality of both the Dinner and the Service. The only slight criticism would be the floor tiling in the bath room could stand to be updated/renewed.
It was quiet and I always enjoy having a kettle in my room for making extra cups of tea early morning and late at night. The staff were helpful. It was not exactly in the town but some way out and quite difficult to find.
Very cinvienient to the Town. Easy to find. The room was very smelly. Prieiouse guests had been smokeing
Very well run hotel managed by a nice and helpful family.
Obliger de dormir dasn la famille car la clef n'etait pas prã©sente a l'endroit prã©vu
Handy position coming from UK to Paris.Good staff and relaxed atmosphere.Pleasant area to have a beer after work.
friendly helpful staff (we speak no French) Our room had been used by a smoker
The hotel is clean, a lot of space. The staff is friendly and helpful, whenever there is a need. Compared to the general high price for accommodation in Paris, the cost of this hotel is reasonable. The confirmation we got indicated clearly that the check in time is 8- 20:00, no exception for Sunday. However, the hotel called us asking us to arrival between 19:00 – 20:00. When we arrived at 17:30, we waited. However, at 19:30, there was still nobody at the reception. We had to call a number and waited some more. Despite the “Free internet” indicated in the booking form, the internet connection was troublesome. The internet provider would only send password & code to a French mobile number. It was difficult and costly for us having to call the provider every day, sometimes having to hold the telephone 15-30 minutes due to language barrier or technical difficulties.
Exceptionally clean spartan rooms. Good budget option compared to most. Location is poor. It is not in St Germain but a few miles outside in a dormitory suburb. Only one nearby Chinese restaurant. This hotel is aimed at longer term student/business travellers who will use the kitchenette facilities in each room.
Very frech rooms and balcony. Good and big bathroom, no noise from other rooms The water going from the shower on the floor, and comes out to another room, so the floor have wrong angle, and that destroy good apartment in the future. I don`t find any tool to get the water back to the shower again, so it takes long time dry it upp with towels.
The two roomed appartment was spacious, airy and comfortable. Close to railway station for Paris and bus for St Germain. Near a good supermarket and bread shop. Lack of utensils eg no scissors. There was a coffee machine but no filters. Poor quality cutlery non matching cutlery.
excellent accomodation and parking. security was excellent, also a laundry room which was very handy
The room was clean. I like this hotel.Apartment type is confotable. Nobody was in reception after 6. It was far from Paris center.
the location and quiet place there were no towels in the bathroom, and the difficulty to enter and open the door at night, but if they were for the safety reasons, no problem.
Loved homely atmosphere No bad points
clean apartment, located 1 block from my company's subsidiary in France. thin walls meant I could hear the neighbors. not so much that i could not sleep, but it was noticeable.
Breakfast well maintained and good quality - value for money. Very helpful staff - good English spoken - prepared to provide dirniks at most times.
The location was perfect for a visit to Maisons Laffitte.The value was right, and the bar/breakfast service was ok.
lack of air conditioning made it very uncomfortable
Room was ok, but bathroom was really cold and there was not heater
Great location - only 20 minutes from the centre of Paris with trains every few minutes. Hotel only 10 minutes from the station.
very quiet and peaceful; excellent car park; convenient for statio no hair dryer: only one beaker in bathroom (double room)
The location of the hotel is very convenient for visiting Paris without having to pay city centre rates. Maisons Laffitte is a very charming suburb. There was no air conditioning in the room and it seemed very stuffy. The breakfast was not very high quality.
effective staff Very hot in the room -thick quilt for the time of the year-
Good location in a nice suburb. Friendly reception staff. Ideal for an overnight stop.
Parking for large van was good food excellent close to town if you need anything
Hotel reception staff were very helpful.
staff very friendly Shame there were no leisure facilities ie pool or gym
Very friendly staff. Good in English! The view from my room on utilities
very good ratio comfort/price
you get what you pay for.
All the Staff on the reception desk, day and night were extremely helpful. They helped with several enquiries I had about travel and transport etc Even though it is quite a large hotel, the friendliness of the staff gave the hotel a warm and personal feel to it.
Staff went out of their way to be helpful. They were also exceptionally friendly. Furniture were very uncomfortable and the room small.
Hotel staff where efficient and very helpful.
location to our customer comfort so so
The room and breakfast The atmosphere in the restaurant in night time.
It was clean and adequate in beautiful surroundings. It was to far away from the rer station and the centre of town. The pillows were to soft.The
Recently refurbished so bright and modern. Lots of free parking. Convenient for driving into Paris via the new motor access road nearby. Main menu meals were goog but.... buffet was not as good as most other Campaniles we've stayed in.
Good food, relaxed atmosphere, quiet area, close to golf Rooms small
food good value no
The hotel was very comfortable and provided my elderly mother and I with all that we needed. Breakfast was very nice, beds comfortable, parking convenient and staff very friendly and helpful. I had asked in advance if our rooms could be next door (to reassure my mother) and this was done, which was much appreciated. No, it was great
Friendly staff, clean well equipped rooms. Restaurant was being refurbished so no breakfast available - the bagged alternative of long life cakes was very poor. Would have been very easy to provide at least a decent cup of coffee and a pastry in the lobby.
It's very convenient for Versailles Too far out of St Germaine en Laye - nearer to Chambourcy really.
Good location, excellent value for money, clean rooms , freindly staff
Clean basic room. 2 good restaurants 100 metres away. No opening window, just a door (which had to be closed for security at night), so very hot. Located in an industrial estate.
private parking small rooms
Local to my requirements Hot water failed - no hot shower, but these things can happen any where, it did not put me off the hotel!
Good value for the money Would prefer to have a pioper shower
Breakfast Hotel impossible to find due to bad directions and no signage. In industrial park.
It was very quiet, clean. The breakfast was adequate. The location was in an industrial zone and was very hard to find.
Save parking, silence, good breakfast
Excellent staff. Madame on reception was extremely helpful on the telephone, discussing details of our booking, and very welcoming when we arrived. Also the night porter: friendly and helpful. And the man in charge next day, too. Excellent breakfast; very good value. Turned up by mistake at the 'other' Balladins hotel, just around the corner, where the receptionist, chewing gum and talking on the phone, was in no hurry to help and gave us incorrect directions to the correct hotel. In the end, a hotel guest took pity on us and explained how to find it.
Terrible, dirty room, no air conditioning, no ability to lock the door meant I had staff open up without knocking on the door.
Nice apartment clean Poor communication or contact with the hotel. If a guest had not helped us we would not have gotten in.
It was a clean, quiet, and attractive apartment with adequate sleeping arrangements for the 4 of us; complete with fridge, cooker, and sufficient crockery / cutlery. Pleasant view overlooking the courtyard.
Hotel location was good for visiting Giverny and access to Poissy train station. Price was reasonable if all advertised facilities were available. Booked double room only twin available and booked parking however none was available. The bed in our room had been put together incorrectly and had a 10cm difference between left and right. On the second night we had no hot water in the apartment and as the desk was unattended we couldn't get it addressed until 7.30 next morning. The web site indicated parking, however on site parking was only available for owners and insufficient to cater for hotel users. Staff were blunt and unhelpful. Not the best hotel stay over our 3 weeks.
Apartments are very well situated, just 5 minutes walk across the Seine river bridge from the Poissy train station (20 minutes to Paris St.Lazare with scnf train). Our room was facing main road but it was still very quiet when the windows are closed, no noise at all. The breakfast was available on site (for 7.50 Euro extra), but I would not recommend it, selection is very small and nothing warm.
The place is just ok They could not provide extra blankets! Their rules say that they would charge additionally to clean the kitchennette. What is this place an apartment hotel or youth hostel?
The studio is very comfortable and spacious; a little bit far from Paris but once you get used to the public transportation it's very easy to go downtown; quiet and safe area; Poissy is very nice.
Use of a small kitchen
Basic apartments hotel at Paris suburbs close to Verssillle. The apartment was clean and has in addirtion to thw toilets and bath room a small kitchen with refrigerator, electric stove and microwave. The rooms were very small so the space in the apartment wasn't much more than a family hotel room. There was no air condtioning in the hotel . It was hard to find a parking spot next to the hotel.
Shower curtain was too short, hence water spilled all over the bathroom
big advantage is a well-equipped kitchenette and microwave
it was quiet and had lovely garden it does not have a proper restaurant and is a bit short of staff
The hotel is well equipped and the Chataeu is very impressive It lacks the warmth and service levels of the smaller Loire Chateaus
Location Food average and typical with France over priced with a lack of choice
Ambience and setting was very good. General lack of food and beverage facilities.Few staff available and no room service.Shown to the room and generally left to get on with it.
Calm 5 star having to leave!
Nothing. Booked for two nights and checked out the following morning. They sell you the idea of the Chateau, but you stay in a Hilton Style conferance centre. Staff and service best summurised as non existent
Food was good, rooms were clean and the ambience was appropriate for the business meetings.
Private parking, nice breakfast n/a
location and great service I couldnt switch off the air conditioner
clean and modern, handy for the station, expensive breakfast, picked hotel as advert showed nice pool ! packed my trunks disappointed to find no water in pool !
The price was good and the staff were all really nice. There are not any real amenities. This Novotel does not include breakfast.