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Friendly staff, good size room. Located in a quiet side street so there was no traffic noise. Plenty parking space available on the street when the car park is full. A little bit far from the town centre to walk back and forth.
nothing.no air con only anoisy ceiling fan .no seperate shower-----one of those over the bath jobs. we didnt stay the second night which we had paid for because it was a t.wenty minute walk from beach .beds were not comfortable.not what we expected.it was a 20 euro taxi ride from train station.
The hotel staff were welcoming, efficient,and friendly. The hotel was set in lovely peaceful gardens surrounding a large swimming pool. Our room was spacious and well equipped, with a balcony overlooking the gardens. The continental breakfast was ample, with platters kept topped up. Dinner was really worth staying in for, as was the service. Think dinner could have been longer. Open from 1930-2030. Close at 2100 would be better. Although we were not rushed to finish our meal
The place was charming and perfect for the relaxing stay we planned. We practically had the place to ourselves, so peace and quiet was abundant. We paid for access to the beach across the street...very reasonable and convenient. Appreciated the free bicycle use, and we could walk to many restaurants and shops. There were several comfortable seating areas, both inside and out for reading, talking, or board games. Beds were comfortable, and the bathroom shower was spacious by European standards! The staff was friendly, and helpful when asked. We chose to eat dinner at the hotel both nights, and the food was good, though we never really knew the cost until check-out. I would recommend this place to others who want to experience this nice little beach town. Though the staff was friendly and accomodating, the service was not quite as proactive as they might have been. We had to ask for our morning tea and coffee, rather than it being offered. The hotel was only 1/3 full, and we expected a little more attentiveness. To get the seaside view, we were on the front of the hotel, overlooking a coastal road. There was traffic noise all night long, but my earplugs helped me sleep well.
The hotel was on the seafront and had its own car park. The public areas were very light and airy with excellent furnishings.
polite staff, good price, nice breakfast,clean no refridgerator in room, heating wasn't on(2nd April, was bit cold), small blankets
The location was very good, and it offered a good basic facilities. The roof-top terrace was very good, and allowed a nice area to relax and see the views of the mountains and the coast. The breakfast could have been better in terms of choices of food. The food that was available was excellent.
Location The hotel looks tired and needs to be refurbished. The breakfast was cheap, nothing special at all.
parking was very tight for my car
Very clean room, good staff, excellent food. I appreciated expecially the breakfast, which was rich and various, and the wonderful view of the roof terrace. Free Wi-fi internet connection is definitively a plus!
I liked the friendliness and helpfulness of the staff very much indeed The room with single beds very small but would be fine for children
Very nice service, staff, excellent food
free bikes, staff and breakfast the hot tub was very cold
Service was excellent, particulary I am very pleased with the help I have recieved from one gentleman and one lady at the reception area on my internet problem. They were very helpful and quick in action to solve my problem, which impressed me much.
We chose this hotel because of tennis court very modest, quite old fashion hotel. Breakfest was outside although its autumn already and it was really cold.
It was close to where I wanted to be and very easy to find. The room was cold. There was no room service and the bar and restaurant shut too early.
The staff ever so helpfull and friendly, they gave lots of ideas when weather went bad. The pool was also very nice and the breakfast delicious.
Location and terrace Breakfast should be served until 11am: people love stay in bed until late in holiday time!
The attention of the staff, the facility to rent a bike, breakfast, the general appearance The hotel was lovely but perhaps it is best suited for families and couples over 50.
Excellent staff attitiude, eclectic decor, comfortable rooms with plenty of character, very good breakfast No, I liked everything about it
silient place far from city center
Close to the Sea and restaurants & great breakfast assortment! Rooms are a little small
a good location room
It's a beautiful small chic hotel, with a lovely ambience and a romantic feeling about it with orchids and candles everywhere. Wiseria and jasmine winding over the balconies added to the overall prettiness, and a feeling of calmness and relaxation. The huge pool in the garden area was a nice surprise. The staff were extremely friendly and attentive, and helpful in everyway. I liked everything about the hotel. My room was smart, clean and very comfortable, as was the bathroom, however the shower cubicle needed updating.
The bartender was sociable. The staff at the front dest was efficient.They had free parking. 1) The bathroom/shower stall was tiny. 2) The air conditioning did not work well. 3) The mattress was soft and de-formed. 4) The pool water was like ice. 5) The breakfast items were not refilled regularly.
Relaxing, friendly, clean, quiet, easy to find, dinner menu a bit sparse but breakfast super. Lovely staff. Happy to stay again.Grazie a lei. Dinner menu
The staff were very helpful and friendly. The room was very comfortable. Limited parking available on site. It was more convenient to park on the street.
The hotel staff is excellent, helpful and very easy to talk to, in Italian, German and English. We enjoyed a room with an enormously high ceiling and a nice private balcony across from the entrance of the hotel. With the bikes we rented in the hotel, we were only 10 minutes away from the centers of either Lido di Camaiore or Marina de Pietra Santa. Most of the guests were 65+ of age, but kind enough towards us 30-ers. With no shops or restaurants in the direct neighborhood, we understood why most of the senior guests had full pension.
luxry 15 times
Amazing service and beautiful rooms with the most comfortable bed i have ever slept in
The rooms location ,atmosphere and children friendly The design of the bathrooms , it is not comfortable to take a shower in the suites. The bathtub, although it is a jaccuzi, it is very small and not comfortable to take a bath in . The shower in the small suite is very narrow and not easy to finsh without hitting your hand or back against the wall or the shower handle !!
Room upgrading; quietness; confort; proximity to the beach; bike service; breakfast; amenities on the beach; quiet air conditioning Choice of pillows; separate wc; softer beds
Please write at least 15 words Door and conciege staff excellent. Reception functional. No one could deal with our airconditioning problems Air conditioning either did not work, in adequate or overridden by central system which regulated temperature. Ac also switches off when you leave the room so that you come back to 26 degrees and it took 4 hours for it to get to 23 degrees and 9 hours to get it to 21 degrees. We had set at 19.
the seaside roon view is definitely worth the extra money parking can be a problem
Excellent position Poor breakfast
Proximity to the beach, breakfast and "farmer's market" on fridays. One special person, "Salvador" took the time to help us immensely with questions...but can't say the same for other front desk staff. Our initial arrival "greeting" was a bit disappointing. We had traveled several hrs by train and expecting a friendlier welcome and details on availability of "sightseeing, tours, restaurants" and most importantly, to tell us that all local restaurants close between 1430 and 1800 hrs!!! Nothing to eat and nothing opened to buy the minimum. Felt a bit like "pulling teeth" with info...
Staff were very helpful and friendly. Very very close to the beach which is a big plus. Also had free bikes which was great. I would most definitely return if the room rates were about Euro120/night It was fine, though a little overpriced. Euro185/night was a bit outside my budget range
the staff were very helpful and the rooms were always clean. Even the breakfast was pleasant in an Italian hotel.
Excellent service and location, much better than it looks from outside
i too much was intrested in almost everythihg, and that is why , i will off course stay in that special hotel next summer with my family, we are 5 persons, and really want to enjoy my next vacaction at Excelsior, which will be good for all of us, i appreciated everything there, frankly speaking, nothing at all. all perfect . i felt very comfortable in my room, in the garden, in the lobby, dealing with employes, even i am now friend to all of them really nice staff, and was most nice, that its location is near beach, and behind was that nice garden .
The hotel receptions was great. Bicycles free for guest. Location. Nothing.
The staff were great, very kind and helpful. Lovely room, good breakfast and nice pool. Will go again once the spa and gym are open. Your website said they were opening their gym and spa in September which was the reason I chose the hotel, in fact, neither the gym nor spa will be open until December this year. Throughout our stay there were noisy building works going on nearby.
The guard could not find any confirmation about an hour. 1:00, we could not move into your paid! Room! The guard tried to ask for 10 euros for free parking. Room they gave us cheaper than we paid. PS'll never stay in this hotel. HORROR! Only Anna - the girl at the reception in the morning to work professionally The guard could not find any confirmation about an hour. 1:00, we could not move into your paid! Room! The guard tried to ask for 10 euros for free parking. Room they gave us cheaper than we paid. PS'll never stay in this hotel. HORROR! Only Anna - the girl at the reception in the morning to work professionally
nice and modern decoration and a free meal at 6:30 small room for 3 people, too expensive and you just cam stay in the area of the beach that belongs to the hotel which is really, really expensive. It doesn't worth it!
Nice room, got no information though about the beach. Supposedly Mondial had a spot somewhere... Restaurant was nice, and quite low cost. Felt strange showering in the jacuzzi, which was in the hall, not in the bathroom. Staff could be better in english
The hotel is brand new, amazing, very clean. The Staff is very helpful and the room is awesome. The breakfast fits anyone taste. Probably the best hotel I stayed in for a long time. It's not far away from Pisa or Lucca so if you have a car, you should definitely go there.
Centrally located, close to beach. Good breakfast menu. Very pleasant staff Spa not yet open
Oh, it is a lovely art filled resort and the spa is so relaxing with a perfect staff! Well, outside our room was a large wet area....it did not come into the room, but, it was squishy when we walked out or in. And, for some reason, a group of teenage girls and their parents had booked the hotel for a dance exercise....I Wish I had known, I would not have picked that weekend for a romantic weekend with my boyfriend. The restaurant, which is exceptional, was not romantic with all the giddy girls.Not the hotels fault, I realize...
The set up / nice interior / very appreciated the attention of the young waiter who looked after us for breakfast. the hourly rate for the sauna/spa
Cordial staff, their responsiveness and willingness to help. I was there for one night only and this is not the place to stay for a business traveller. The id taken for registration was not returned at check-out and I had to take time away from a business meeting and travel back to the hotel to pick it up.
English speaking very polite staff very small elevator, additonal parking fee, exorbitant prices for mini bar
the room incl.balkony and the pool no internet connection,
Relaxed, high standard of facilities, helpful staff.
location was good opposite good beaches, nice staff, Rooms were small compared to price and I think they could have arranged us in a family room instead of 2 separate rooms. But at the site at the internet, you cannot book family rooms, so I think it is better to book directly with the hotel if you are a family, so you stay together.
location We paid extra for two oceon view rooms. We got two rooms on the first floor obstructed by .buildings and mature trees with abselutely no ocean view.
the staff were really great, helpfull, friendly and professional. plenty things to do, table tennis, swimming, cycling, beautifull hotel. Nothing about the hotel but the area itself a little expensive for eating out near by. you have to venture 20-30 mins out for an good afordable meal.
access to beach a llittle far from town center and restaurants; internet is 5 euors an hour
The staff, very friendly and helpful. The Pool and pool area were very nice, clean & comfortable. The food in the resturant was very nice. Hotels location was very good with beach literally across the road. The resturant and bar were too quiet with no atmosphere, everyone was whispering to not be overheard by other tables. Background music would make a big difference.
We've stayed in this hotel the second time, and I think we'll choose it again in case of coming to that region!
Location, pool area, room, balcony view etc. Excellent stay overall.
very close to the sea, quiet spot, nice pool, clean rooms, friendly staff absence of an a la carte restaurant
The Staff were terrific, helpful and friendly at all times Breakfast was a little poor on choice if you are a non meat eater. e.g. the omlette always had ham in it, there was no bread, only rolls and bread sticks etc.
nice room. by the beach. great staff, very helpful! why the gap in the middle of the bed?? Not fun sleeping with a grand canyon between you and your lover!!
Like the position of the hotel close to the beach. We like this hotel and have stayed several times. Might be a bit quiet for some as it is quite a walk from the town centre. Not a problem to us as we use a car as we usually combine the break with business. No
The staff was verry nice and the food execelent There wass practicly no garden to sit in
We love the position of this hotel and as we visit the area once or twice a year, (my husband comes from Carrara) we always stay at the Negresco. The staff are lovely and it's a lovely bright sunny hotel. Will be back in the spring.
Extreemly friendly helpful staff --- particularly Roberto at reception who was very professional about his work More adventurous menu in the dining room would make this more atractive
location,classic style interior&exterior,excellant breakfast,very helpful all reception staff
The rooms are good and the food was excellent. The bar service was v slow
Forte dei Marmi is an expensive resort. Don't expect to find a combination of cheap and decent. Negresco is just ok. Doesn't stand out. Needs renovation.
Quiet, excellent pool, good position relative to both local restaurants and town centre, sea view room with balcony just what we required. Good breakfast. Going back next year.
This is a realy nice place but for short time. hotel staff is excellent. the design is also not bed A little bit to expensive . with half price you can have a nice hotel in florence and to visit uffizzi gallery a realy art museum and probably they will include the breakfast at this rate of 450 e per day. the presentation on the net is much exiting than the reality . the pool in the middle of restaurant is only for design not for swim . so, you loose space and water . the garden can be better arranged
Location was superb...but the grand hotel was not as grand as the price. I know it was prime time season, but for the amount of money per nite, we expected much more. Also, when my family walked down the hall, they felt like it resembled a hospital. Okay visit, but not worth the money...small bathrooms, small rooms & more motel-like than hotel-like. Location was superb...but the grand hotel was not as grand as the price. I know it was prime time season, but for the amount of money per nite, we expected much more. Also, when my family walked down the hall, they felt like it resembled a hospital. Okay visit, but not worth the money...small bathrooms, small rooms & more motel-like than hotel-like.
A bit noisy (I think the walls are simply a bit too thin). If your neighbors leave early in the morning you will hear them. We were also expecting a bit better breakfast (quality not quantity)
The Location near the city center the promenade and the beach The breakfast and the parking fees too expensive
Location was the only advantage. The hotel was not meeting standards of 4**** - no room service at night, the bar closes at midnight, door on balcony broken - not repaired in 10 days,... For such price we definitely expected more - this was major cause of disappointment. the actual level of the hotel is 3***.
Very nice and decent hotel, great location as it’s a walking distance from city centre, staff are so friendly and always welling to help