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Location/position of hotel.Restaurant menu. Poor standard of service from hotel duty manager. Considerable amount of noise from corridor adjacent to room throughout night.
Location. Once we had found it! The bedroom was very small and cramped suprising for such a large building. Only two wire coathangers in the wardrobe. No one could speak English French or German and we can't speak Italian
the setting of the hotel was lovely as was the hotel itself. the rooms were very comfortable- good beds and pillows, new bathrooms and excellent food with local specialities at the restaurant. Lovely friendly service at the restaurant as well.
Excellent restaurant and facilities
Location and price Unhelpfull staff
the location is fantastic, althrough finding it a night proved a challenge. The day manager wasn't particularly welcomimg, the night manager was friendly. Bar a facilities are limited, there isn't much around unless you drive back inot town.
The staff was very helpful and accomodating. They also had a staff member who spoke English which they did not have on a prior visit. The hotel lets non room guests use the pool for a fee. The pool area was too crowded. Parking was a problem during pool hours. However, everyone behaved very well and considerate of one another.
A great place to chill out & the view over the valley is to die for. breakfast could be improved
Tastefully appointed public areas Rock hard pillows. "End of season" attitude very apparent and made itself felt with absence of wine list, fruit juice that was becoming fizzy and bread and pastries that were not the freshest.
Location The staff wasn't just impolite, but rude: think Fawlty Towers. They wanted to keep our passports for a whole day, breakfast was stale, restaurant closed both days, they charged reservation costs; none of the other hotels did that and then they wanted our passports again at 10.30 at night! What awful, horrible people: don't go there!
Great value for money. Great position for Tuscany visit.
Friendly helpful staff.Changed our room for a twin as we didn't want a double(only double was shown as available during time of booking)
Friendliness of staff, no fuss, straight forward establishment. Clean and comfortable. Nothing
quite and calm surrounding, nice rooms parking is far away from the Hotel, no help for bagage
The facilities - pool, air-con, little private terrace in our room. The directions! Also, the double/twin room mix up wasn't rectified.
Very friendly welcome during check in. Free upgrade to better room without asking. Highly professional staff at reception desk and in restaurant as well (we needed an early breakfast, and it was arranged). Restaurant is very good; great starters and main dishes...even had the most wonderful parfait and sorbet... in the world! Good parking. Airconditioning very noisy and not adjustable from the room (had to call reception to make it cooler, but they did very quickly). Had to shut down airconditioning for the night as it was so loud. Furthermore there were a lot of mosquitoes, but that's hardly the hotels fault.
Very good service the rules for the pool
Excellent breakfast organised with military precision! All staff tried very hard to make our stay memorable. especially helpful were the attentive restaurant staff. We travelled with two children and had no complaints. In fact we were surprised at the standard for the price charged.Pool is very good and always has a lifeguard on duty.You will need a car or taxi to go to the town. Can't really comment on Pistoia itself,as we visited during the annual break when half the town was away.Also plenty of free parking and welcome drinks provided. No
The room was huge and very clean. Staff were multilingual and very helpful. We enjoyed it so much we stayed an extra two days We ordered from the rooms ervice menu and did not get what we thought we ordered and not good value for money. The management were only too keen to resolve the issue however.
Everything perfect! The staff of the hotel is really forthcoming and professional. They always give you all the information you need. I'll miss their beautiful smiles and kindness! The garden and the swimming pool are the best place for relaxing: quiet and nice flowers! Breakfast is rich: everymorning on the buffet there are fresh croissants, cheese, cold cuts, scramble eggs, bacon, free cappuccino and espresso, and so on... Rooms are spacious, modern and beds comfortable. The "a la carte" menu at the restaurant is delicious: especially cakes. We suggest this hotel to everybody! Thank you for the fantastic stay, we will come back!
The service is exceptional, the staff wonderfully pleasant.
Although looking tired from the outside, the hotel was more than acceptable internally. A very pleasant stay and ideally situated.
The staff were great and the Hotel was 100%. The location is lovely.
Very good location thin walls, you can hear the neighbours
Location Faded and a bit tired, needs some renovation
The staff were very pleasant and helpful. The food was good. The rooms, although clean, were very scruffy and certainly not worthy of a 4 star grade.
The food;the position
Excellent service, facilities, well located in its environment, helpful staff, very clean, pleasant stay, calm, relaxing atmosphere.
some of the rooms didn't have shawer, they have bath without curtain
staff courtesy and room comfort noisy
beautiful spa city,many parks,relaxing,central location easy private parking,large superior room,no noises from the road needs a serious renovation especially the bathrooms and closets
1) location in a lovely SPA town, between Pisa, Lucca and Florence 2)reasonable set menu for dinner (only one choice) nothing to do with the hotel - but the access through the narrow streets of Montecatini can at times be difficult.
rather noisy early in the morning as other guests and staff passed by our room and not keeping their voices down/ sound was not sufficiently absorbed by carpets or walls.
Terrible experience. My single room was a dark dingy hole in the wall and nothing in it worked. Atfirst I was told they overbooked agreeing thAt the room was infer, and then they put off changing my room. I checked out after one night but had to pay a penalty for another night.
Very good location. Excellent staff. Has private parking which is very convenient. Extremely clean hotel. Comfortable room. Abundant breakfast.
Luxiry spacious room and bathroom, friendly professional staff.
1/ Perfect localisation - one of the main streets in Montecatini, but not noisy, short distance to main cities of Toscany, 2/ very helpfull staff, 3/ quite good breakfest, although only cold dishes, 4/ nice room and very comfortable bed. The hotel as well as the whole town is focused on eldery people (typical termal city), so there are only few pubs, restaurants and no clubs. Additionaly, driving by car in Montecatini is quite difficult due to the fact that majority of streets are one-way.
Very clean, linen and towels changed daily, location good, free parking Hotel good but one way system in Montecatini makes it hard initially to get to hotel
great food no internet
The Grand Hotel Tettucio is a very good hotel. The location is ideal, on Montecatini's main promanade opposite the Terme Excelsior (where you can get health treatments, such as massages) and moments from relaxing park land. Rooms were a little small and primitive, given the four star rating, but the shared areas were pleasant. The breakfast area was particularly impressive, a ground-floor balcony surrounded by flowering trees, and the choice of food was excellent, (including many homemade pasties and tarts). Don't expect a particularly chatty reception from the concierge (their English is only adequate), but given the hotel is only 1 minute from the Tourist Information Centre, this is hardly relevant.
Beautiful, clean room, parking very close, very welcoming atmosphere, good breakfast, easy to reach Toscany's sights ... just great!
perfect hotel for reasonable price. very good breakfast menu. it has been changed every day.
free parking near hotel, close to city center, pub, restaurant, shops, great breakfast, "sjajne krafnice"!
The staff went out of their way to provide friendly, good service. A family owned and run hotel that I would be delighted to revisit.
Clean and tidy - both room and the hotel itself, excellent and very helpfull staff, free parking which is behind closed gate opened only by a key given by the hotel staff, great breakfast, good location in Tuscany - easy to get from and to the autostrade and is in the middle between Firenze and Pisa, the price is very low comparing to hotels in Tuscany. Room is very clean and tidy but isn't organized correctly - the bed was too close to the desk and it very hard to move the luggage into the room. In spite of that - this is an excellent hotel.
The staff was verying welcoming and couldn't do enough for us to make the most of our visit to Tuscany. The hotel is spotless and very modern with flat screen televisions in the rooms. You had a great choice for breakfast and it changed daily. Marco provided great restaurant and touring recommendations that were top notch. I would highly recommend this hotel.
Hospitable, helpful people at the reception. Good location. Not bad (as for Italy) breakfest. Very small room, with elementary equipment. Looks poor - just a place to sleep, not to stay long.
friendly and helpfull staff, good breakfast small room size for triple room
Great hospitality at this hotel. Marco and his staff made me feel very welcome and nothing seemed too much trouble, he even made room bookings for my next destiniation. My room was large, modern and clean. Definate value for money. Free Wifi in room was also a plus.
great location, good design, room warm! -- temp could be adjusted, helpful staff, good beds, overall very pleasant
Wireless internet was not working.
they put a group of 27 tourists in the same floor as my room and you can imagine what happened when they wake up and when they go to sleep. too much noise and talking loudly. the groups should be in different floors than individuals.
The room was extremely clean and large. There was almost no choice for the breakfast.
Staff very helpful. Breakfast good and room clean.
Very friendly and professional service. Very good room service/cleaners.
The building and the room is very nice, the hall, the bar is beautiful and everything is quiet, perfect to relax. Maybe the minibar could have more drinks and snacks, besides nothing to mention.
I liked its location; Montecatini is interesting and easy to access from Florence airport. Liked the smaller town feel. Liked the access to spas and old town. The hotel was clean and comfortable. Staff were helpful. Breakfast had good choices. At first it was difficult to find the hotel in the town. Better directions for travelers using cars on website would help. The staff does respond readily to emails with questions, however they could be more specific.
The location was very good. The swimming pool was unpleasant surprised because we expected better based on the photos of your website. The breakfast was very poor.
The peacefulness despite being near the centre of Montecatini Term
Roof top pool had amazing views.Meal in restaurant not bad for 15 euros (special offer) Hotel showed signs of faded glory-parking could be a prob.-we were lucky to get space outside hotel.(3 euros till 8am).Don't drink the water in fridge as you get ripped off-we thought it was complimentary as previous hotel.Not a minibar-just 2 cheap bottles.Cosmos used hotel-not a prob. but could be.
friendly welcoming staff
Nice surroundings. Room was very small. Poor breakfast and unfriendly waitress.
the hotel's owner was very nice. He loaned us bicycles, gave advice on local sights. The hotel has free wi-fi, and a computer to use for a nominal fee.
Great location close to city center but relatively quiet. helpfull staff rooms might be bit bigger
Excellent central location for exploring sights such as Lucca, Florence Piza etc. Hotel excellent value, with comfortable rooms, excellent breakfast and helpful staff. An ideal base to travel to and from. Deserves more than the 3 stars.
It is well situated in the town adn had good standards of cleanliness The breakfast was very basic and we didn't have any hot water in our room in the evening. Also there were no tea and coffee making facilities in the room and also no iron - even when I asked at reception if there was an iron that could be used
Helpful staff. Off street parking is controlled by the Hotel. You pay a daily fee but it is better than on street parking which you generally pay more for if you can find a spot.
We stayed only one night,due to a terrible thing that happened that night to one of our closest relatives( in Romania). So, we had to leave in the next morning the hotel and Italy, even we intend to spend one week here. In such conditions we noticed the warm, sympathetic and nice behaviour of the hotel staff and the owner. We will remember this, we thank them and we hope that once we will come back.
Very good value for money. Lovely lounge area in foyer. Close to park and good scenery. Wi-fi did not work very well most of the time. Road a bit noisy.
The large balcony, and the view from the swiming pool
The hotel staff was very helpful and could speak good english. The hotel was clean, comfortable and in a good location close to town.
Poor TV reception and choice of channels (no satellite/cable TV).
its location it did not have enough tour brouchers and the front door was locked very early.
Hotel staff was very nice (mostly the girls). I don't think that they can do anything about it but they have the smallest bathrooms I have ever seen in my live.
Location to Bus and Train station, also Shops and Town Centre is very good. Bedroom, bathroom and large balcony, fridge & safe provided everthing needed. Good breakfast with lots of choice. Reception staff varied from excellent to poor.
Large and quiet room, good breakfast.
It was in a good location and the pool was a real bonus. The air-conditioning system at this ageing hotel is dated and does not work properly. Our room was never cool and I should also add that for several hours during the day (and for three hours at night) they simply turn it off. Given that the temperature was in the 30s (celcius) when we were there this was simply unacceptable.
This family run hotel welcomes its visitors by giving a very good service Excellent restaurant, although we would suggest some fresh fruit would impove the breakfasts . Very clean, comfortable rooms. The owners and their staff are always available to help with local information. Easy walk to the train station with plently of trains to Pisa , Lucca, Florence, Seina ect. Would recommend this hotel to ensure a comfortable stay in Montecatini.
Beautiful, tranquil location. Very easy access via train service to Lucca, Siena, Florence, Viareggio, San Gimignano.
the location and the breakfast the food and the owner was very helpful and friendly
Good size room,most staff able to understand and assist with queries. One particular female member of staff was not particularly friendly on Reception,seemed our questions were a chore.Asked about swimming pool and again she seemed off hand at having to take us to see it in building opposite.On asking about using stairs,she said had to be the lift as stairs were blocked.My friend has a phobia abouit lifts,so managed to go up with her,but on coming down found stairway was accessible and got back to ground level safely. Never greeted or said goodbye like other reception staff..barely looked up!!On arriving were told we were in Hotel Boston.On explaining I had seen a review where another had been put in the other hotel,rather than their booking at Da Vinci,she was very defensive saying thats where our room was,and no room in Da Vinci. Shame as all others were very friendly. Felt breakfast was very basic and would have liked to see some fresh fruit in such a country.Also my friend being vegetarian..limited choice.Bread very hard each day.
Excellent facilities (including the pool), very helpful staff (even we made a mistake in the booking the staff made sure that we got two doubles instead of the singles we booked). The breakfast buffet was excellent as well. The location, the hotel is close to the center of town and close to the different spas around Montecatini. We can highly recommend this hotel.
The hotel is very well situated,staff were friendly, helpful. Breakfast set up ideal for a busy day. Local restaurants and bars excellent. we would highly recommend the Da Vinci.
Helpful friendly staff, centrally located.Price Lack of bathroom soaps, shampoos you'd expect in 4 star hotel. lack of seating in room
Beautiful hotel in the best part of town. Frigo bar didn't work in any of the three rooms and the staff wasn't able to resolve the problem. Hot water took 5 minutes to arrive in one room and in another the shower head broke, but was immediately tended to by staff. No a/c was available and the rooms had a "closed up" smell that never went away. Bathrooms smelled damp and musty. Noise from other guests was considerable.
Very friendly staff, good service, very good brekfast and our room had a nice balcony with terrific view of a big park and recreation area. Rebuiding activities during our stay
Well situated for the amenities of the town , but still a peaceful location. The decor and lighting was a bit dull and the bathroom needs an overhaul.Overall it was pleasant , but 4 star a bit exaggerated by most standards.
We were not there long enough to take advantage of any of the facilities, but the room and bathroom were both good for the price.The breakfast was very good. The receptionists were friendly and welcoming. Nothing bad. Just a feeling that the decor in the corridors, bedrooms and bathrooms were ready for re-doing.
The swimming-pool was cloused
Well situated,nice large extra comfort room. Spotlessly clean towels daily, sheets every other day Breakfast average, no fresh fruit. Minibar didn't work, Parts of the hotel were shabby.
Superb location with outstandingly unbelievable view Friendly staff, Elegant ambiance Excellent breakfast Fabulous private deck with view of Monterossa & the sea Bedrooms a bit dated
Nice location, good helpful staff. I made reservation for a room for 3 persons and the room was for 2 + added bad. The room was too small, would be uncomfortable if I stay longer. Very high prices in lobby bar and for mini bar. Breakfast - small choose. In season time - July - they still were making renovation in hotel, swimming pool out of order.
This Hotel was perfect and staff went out of their way to provide helpful information about how to visit the local sites,the pool area is new with a lovely spa,towels are provided and the area is lovely for relaxation,breakfast was good,i have nothing negative to sayabout this hotel.My teenage children also enjoyed it very much Liked everthing-nothing negative to say
I stayed at the Hotel Columbia for a week in June and it was very very nice. First of all, their restaurant on the top floor is excellent. Wonderful food, top class service, and setting and a great view of the mountains from the very large windows completely covering one side (and more) of the room. Secondly, the employees at the reception desk were kind and helpful while being professional and efficient. The rooms were also cleaned very nicely. And the hotel is in a central and convenient location. It is also very close to the Congress center where I had business. They also freely gave me wireless internet passes. And I didn't have time to use myself but they also seemed to have excellent facilities for spa, massage, and beauty treatments. I was very satisfied so this is not really a negative point, but the room I happened to have was not so large, but considering the great price I got, I think I received a great bargain. There seem to be many room types for different needs.
the hotel is situated in the heart of the town and the car parking next to the hotel only held six cars so it was a first come first served basis. we were always back late so we never parked there.the very long street opposite has ample parking as long as you move the car before 8 am and you have to pay 1euro per hour up until 8pm remember to only park in the blue areas as the white lined parking is for residents only the hotel itself was a big surprise to us. it is very modern and the rooms have recently been done up. a shower cubicle replaces the old bath and the sink and bathroom suite are very contemporary. we had a single and a double room which both had ample room and comfort there is also an l.c.d television with about five english speeking channels we did not use the spa facility but were surprised at the low price of the services the only downside was the breakfast which didnt had loads to choose from but being scottish i am used to the cooked breakfast and the top floor restuarant overlooking the town makes up for it
the staff was wonderful to us. They were extremely attentive and helped us out when we needed it. they were great, and made us feel welcome. i think that a person could stay on line at no charge for longer than 10 minutes.
The staff consistently went out of their way to be helpful. There was nothing I did not like about the hotel.
Please write at least 15 words
Facilities/services, location, hotel staff
Very nice vibe in the hotel, really polite and friendly staff. Breakfast was good and nice and peaceful. Great location. Very clean and modern hotel, had everything you needed. Our room on the fourth floor was under the main dining area, when staff came into work at 6am to prepare for 7am breakfast, you good hear them, the rooms are not very sound proof, I was awoken a fews times because of the noise penetrating through the ceiling. Also, not all reception staff offered the same information. For example, one day we asked the receptionist if they had a pool, she said no. The next day we asked another receptionist where the nearest pool was and he sent us to a sister hotel, therefore, if we wouldnt have asked him, we would have never known you could use other hotels. Lastly, I felt the room didnt have enough details about the facilities available, ie. The welcome pack in the room was not updated, it should clearly state correct breakfast times etc..usage of sister hotel facilities etc.. I was not too impressed with the Spa, the treatments were nice and the staff lovely, I just felt the spa was very small and the decor was too dark. I felt the actualy spa rooms to be too dark and suffocating, I didnt relax in them. I feel the rooms to be redecorated to create a more relaxing, less suffocating feel.
Amazing Room. The best we had in Europe! The Hotel is beautiful. Staff us friendly. Food was excellent with a great view You had to pay extra and book for the spa. I thought it might be part of the Hotel.
Nice hotel, good location,breakfast was adequate,room nice with the added luxury of a balcony although without much of a view, staff were helpful at all times.
Wonderful hotel and delightful room. Staff very courteous and helpful.Great location for city.
Our room was excellent and the manager, Massimo, was courteous, polite, pleasant, friendly and very helpful with any advice or information we requested.
The quality of staff, service, and food.
Front desk staff were very helpful and responsive. Parking is proximal and good. Definitely a three star maximum, more likely two star. We had an expensive room and it was mediocre at best. Supplies were inferior, staff left room door open. Breakfast is minimal. Hotel is overpriced. There are minimal spa facilities and they are expensive.
Shopping, training (running up) too th Mote Catino alto. Swiming in the pool every morning and nightTravling around too anothers cityes, Pica, Firenze and Sienna. PS! the breakefast was werry good and Italien style :-) Aircondition at the room was not good. It closed at 0730 am - started 1400, and the temperature could not come down to 17-18 celsius degreads. It was to hot at this room and the receptions we think.
Good room, friendly staff and wholesome food. external appearance a bit dated
Great breakfast buffet included, nice pool and outside areas, helpfull staff, free parking, nice restaurant Signing bills when buying stuff in the hotel (to know what is included and what is charged), larger TV and international channels, 'opening hours' for breakfast and dinner could be extended
Very welcoming personnel, incredible meal and breakfast, nice balcony in the room the madrass was a bit too soft
well located for day trips to tuscany and liguria sites
The guy on reception was very helpful. Doesn't look too good on the outside but modern reception.
comfort and hospitatlity nothing