Secure car park and friendly staff
The location. The air conditioning system was completely insufficient and even setting the system at 15 degrees we were unable to cool the room down. This was very disappointing considering how much we paid to stay at the hotel
The reception clerk was particularly helpful and drew us a map of the restaurant we wished to go to.The situation of the hotel near the River Saone was excellent. The area was quiet at night and we felt safe walking back to the hotel at night. Macon is a clean city with beautiful flowers and a "romantic garden" walk near the river.
The receptionist was very welcoming; we liked the decor and the atmosphere and we enjoyed the breakfast. It was easy to find the hotel and the surroundings were very pleasant.
Staff were very friendly, especially the restaurant waitress. Our room was very warm when we arrived. Outside temp was close to 30C, room not much different. Someone from reception came up to take a look at the air con, said to turn it right down (to 15C). This we did but no joy. Complained next day again, was promised an air con engineer would come up to room. No sign of said person. Another uncomfortable night, and when complained once more, was told that we could have been offered another room if we had complained at time of checking in! Were offered a 10% discount for one night only as compensation.
restuarant was closed - it would have been nice to know that in advance
Quality/Price ok. Nice view from the rooms and breakfast area. very helpfull personal, on our departure, they recomand us to visit Cluny, which was a very good choice, to get the fealing of old time France. Thank you.
It is very difficult to write 15 wards about things I liked about this hotel. I think it is possible, that is the worst value for money hotel that I have stayed in. Where do I start? Steep steps up to reception - very friendly. Room uncomfortably hot, bath-room grubby. Hot food at breakfast, finished at 9.45am, when breakfast finished at 10.30. Toilets for general use, by the reception, were disgusting at10.00am and when I reported it to the receptionest was told they were clean at 8.00am. I also noticed the disabled toilet is down a steep flight of stairs. I did ask to speak to the manager and was told - He was on holiday!!
Fantastic, friendly owners/staff
We enjoyed a brief, but excellent stay. The owners could not have been more welcoming.
Lovely hotel in a nice situation. Superb rooms and facilities.
Design of the rooms, location, personal note
Excellent staff who were very helpful. Good location on the river and close to the city centre. Rooms well decorated, cleand and with a spacious bathroom.
coffee making facitilties; gated parking very poor and overpriced breakfast
Room, service and breakfast excellent, as always. I have been wondering for years now why the food in all the Novotel restaurants (called Coté Jardin) is so bad and overpriced. Could the Novotel management please decide to turn all the Cotés Jardin into nice brasseries with good food at an affordable price? The faithful Novotel customers would thank you from the bottom of their hearts!
it was noisy in the night, the food was a bit dry and cold
A convenient hotel, (stopover on journey to Provence). We like Novotel for it's consistent quality & comfort etc. The cuisine! Nothing changes really! Poor choice, expensive & could be better.
Very professional staff. Excellent restaurant
this was an average hotel but the location was good for us as it was right off the highway. the service at the restaurant was very slow and the food was not very good. The beds were not very comfortable.
Ease of access from Motorway. Poor quality of food, i.e. overcooked and cold. General service in restaurant I would consider poor.
Well-equipped, helpful staff, easy to find, convenient. Room in good order. Nice breakfast. Why do you require a minimum number of words?
Very convenient for the trip to Italy. Just of the motorway but no road noise at all. The last time I stayed at this hotel was some 12 - 15 years ago. It still looks and feels the same as it did then with little or no updates. On my return to the uk we stayed at Reims Novotel. A much nicer and more modern hotel and room. Again I had stayed there before , however this hotel has moved with the times and has adjusted to the modern needs.
Good location, helpful staff, nice buffet style meals Small room, dark furiture, bright yellow bathroom.
Friendly, accomodating staff. Location ideal for 'mid France' stop over, good places to eat nearby but not ideal for a look around the City. Pool was nice and very welcome after a long day in the car.
the hotel is far from the town center; room and toilet are small
Breakfast was excellent and the pool was a big hit. Staff were very helpful. Location good for onward travel. The rooms were small but we were hardly in them, so wasn't a problem.
It was everything I expected for and was lloking for
Simple hotel on the entry of the city, far from the city centre. Simple rooms with basic furnishing,all clean. Very good and rich buffet breakfast.Dinner is offered in the hotel restaurant (daily menu). Suitable for the stopover in the area.
Helpful staff, excellent breakfast and comfortable room
Private parking - Buffets Very small rooms and very small beds
Attitude of mmanager and reception. Very pleasant
The best Macon hotel is ok for a stop over if travelling across france, rooms ok but bathroom could be cleaner. Has lcd tv with dvd ideal when travelling with kids. Breakfast very plesent. we arrived at 13.00 hrs but nobody at check in till 16.00hrs not good when you have tired hungry kids.
Friendly helpful staff, restaurant convenient and good Room was smokey
We arrived for dinner at the same time as a coach load of visitors but we were still attended to quickly and efficiently.
Staff were super and very helpful.
One of the easier Campaniles to find. Just off the motorway junction.
quietness, proximity to the motorway
Close to large city and motorway Staff was reading newspapers in the kitchen instead of attending the reception on Sunday morning.
The hotel was obviously in the process of upgrading the bedrooms but still maintained a high standard of service.
ease of booking in friendly staff
Hotel clean excellent selection of breakfast - tea and coffee facilities in rooms No bad points really
enough parking places in front of the hotel; very friendly staff that speaks very good English; recommended only for passing. room and bathroom very small; much too small double bed; not a single German television channel; no toilet broom; the maintenance of the breakfast buffet were very sloppy, the price is too expensive.
Food reasonable but not spectacular; room cheap; one member of staff very helpful Room very basic; one member of staff not very helpful
It had beds to fall asleep on and a shower sort of, so we were just about able to get clean and have a sleep. The hotel was absolutely filthy, the room was inhabited by half the local spider population, which obviously didn't bother housekeeping in the slightest, the maid decided to come into the room one morning, she didn't even bother to knock first! Just opened the door and started coming in till she realised we was in there still. The shower only had a holder at bath level, really handy that, least it hooked in the towel holder.
The hotel was easy to find and included free parking. The staff were very friendly and tried there best to speak English. The location was quiet. You have to hold the shower because there was no where to clip it on the wall. The pillows were a bit small.
It was good to reach it after a long journey and it is pleasantly situated with open country view to the rear. The dining facilities are basic but acceptable. Not really. Maybe a wee bit impersonal appart from the reception.
We arrived at the hotel at 4.30p.m. on Sunday afternoon and it was closed. A note on the door said to enter our booking confirmation number. This was not acknowledged. We then had to ring an emergency number and 10 minutes later someone arrived but the hotel booking no. was not compatible with the booking com no. We paid for the room and breakfast via a machine and a key dropped down with a room number on it. Although the bed was clean the room was tired and toit was 38degrees we had to open the window and the room was filled with small flies because there were horses in the field to the rear. We discovered that the restaurant was closed and there was nowhere in the vicinity to get a meal because it was an industrial area. The above says it all. We went for breakfast the following morning and left without even seeing a receptionist. Needless to say we will not be returning.
Free wifi Bathroom dirty Restaurant closed
the food and size of the rooms noisy air conditioning and not adequate
ambiance and good menu have stayed before on journey from spain and hope to do so again
Very clean and comfortable. Great service and food. Quiet and pretty but also convenient for travel. Good value. Beakfast should be optional not included. It was good but we felt we had to eat it and skip lunch which made it a long day before dinner.
The hotel is loceted in beautiful surraundings.Hotel from outside is nice as well. Hotel needs a litle bit of renovation.
Friendly staff in good location. We enjoyed our meal in the garden with quality wines available by the glass - although we had to try bottles !! The property is hard to find - Sat. Nav. DOES NOT pick up this hotel for some reason ?
Very helpful owner/manager. The hotel had a feel of a dilapilated place - rather gloomy.
the food was good and the breakfast was abundant Staff unprepared (were not able to properly serve dinner) and disorganized (they have begun to clean the room before we checked out). The swimming pool was dirty. The dinner was very expensive.
Cuisine first rate. No bar.
Friendly staff, nice clean hotel in a french Chateaux, very good food. Over all a very nice stop over on our drive through of France. The only negative must be given from the pool, which still wasn't available due to the floods in the area three weeks earlier.
nice setting, swinning pool, very good menu for lunch/dinner When checking out, hotel personnel started discussing the original price booked
Leaving the next morning It was dire
Lovely room. Nice area for the kids to play outside. Good value for money. Very clean. W/C Facilities were a little small- but beggars can't be choosers.
Good location for a stop-over on a trip to southern France. Close to highway. Traffic noise
The staff were very helpful and the room was clean and tidy. The hotel's out of the way and it's a 2k hike to the nearest decent restaurant, however, it's worth the effort.
The breakfast was poor
Location Ventilation - Not good
room to sit at desk, slightly larger than Premiere Classe No secure parking. A bit more expensive than relevant competition.
All rooms smell of smoke. No ventelation.. Poor especially for non smokers
Excellent welcome by hotelier, very friendly and accommodating. Bathroom was tiny, shower 'door' didn't fit so bathroom floor became saturated.
Easy access to motorway. Clean room and a comfortable bed. Good hotel at a very reasonable price for an overnight stop. Distance to Macon. No dinner at hotel and no restaurants at short walking distance in the vicinity. Bathroom rather small.
Freshen up and had a meal went to bed We would just like to add that the hotel needs a complete overall.
Well suited for a night on a trip to or from France. Price matches comfort and situation of the hotel. The hotel has a restaurant so you don't need to enter the town for dinner. Very friendly staff.
Efficient and friendly staff on evening of arrival. Air con not working effectively; some menu drinks options unavailable; bathroom floor dirty.
Restaurant was a shame
We were on a long journey. It was easy to find & offered a good evening meal. Breakfast was excellent.
good location for the main roads, very good value for money, air conditioned room a little too far out of town to walk
after a long journey everything was made easy i.e booking in. Done very quikly.
Heating not working, although a small oil filled radiator was left in the room. It was so cold that I had to leave it on all night! Also, the tap on the band basin was loose. Not what one would expect from Campanile.
You can always rely on a good restaurant with a many choices of dishes.
only 1 night it was pleasant and relaxing the picture on line when booking the family room showed what i thought was 2 bedrooms and thats why i booked that room. When we arrive and went to the room it had 2 double beds in the same room, it was rather uncomfortable sleeping in the same room as parents. I asked the hotel about this and they said we could have another room but it would cost 50 euro more. I declined this.
The big room. Payment for number took 2 times. Now I try to receive back the money
Comfortable, well equipped, clean, well managed Difficult to find from instructions provided
We rented a big family room and used it for 2 people. The nice thing about an appartment is the kitchentte with fridge, so you can eat meals when you please. The room was really big and had 2 double beds. The finsihing of the room could have been slightlty better. The second bed should have been separated by a curtain (rideaux) to increase privacy. The bath room could have been a bit bigger to make it comfy. It was impossible to bend down and wash the feet in the tiny shower. The windows did not have airing positions (common problem in Europe).
That it was easy to find, with parking and a nice clean spacious room with good ensuite. Lack of air conditioning - very hot at night!!!
The ease of the rooms, for a young family - the travel cot fitted in the room and left us with plenty of space. The kitchenette area is perfect for warming up / cooking simple dinner - perfect stop over for us, thank you
We found the apartment to be very clean with very comfortable beds. This was an ideal place for an overnight stay and we would definitely stay again.
Very well equipped appartment - enough space - young families have access to all necessary facilities. Airconditioning is missing in summer time.
Clean, spacious, kitchenette, good for extended stay, attractive price, not far to train station, quiet.
The rooms are big, well furnished and clean, with a small kitchen so you can cook your own meals. Internet worked very well indeed. Unfortunately the house next door was being renovated so that meant huge noise and drilling from 8 o'clock on. Also there is no stuff around apart from during the day. If something goes wrong you cannot contact anyone. Due to my unforseen early departure I had a probem negotiating the right price for the stay.
Value for money No evening restaurant
Free parking. Free WI-FI. Very small room. Small bed but all French beds are small: if possible twin beds are better. Breakfast too expensive (7,5 € pro person and not 6,5 € as in the description)
very nice location,close to versailles.we had the car,so no problem to reach versailles (few kms far from the hotel).no facilities around, so I won't suggest to people travelling without car.very nice receptionist.
Good value spotless No bar fridge
Receptionest, staff very nice, helpful.
Generally clean and tidy with reasonable space. Kids liked wifi access and tv. Room very stuffy and smelt of smoke. When booking advised secure parking was avaliable as we had a caravan but it is not.
A comfortable hotel with good on site parking easy access to main toll roads helpful staff room smelt of smoke though marked as an no smoking room
close to highway unfriendly staff
The breakfest fascility
comfortable room, friendly staff It was sited in an industrial estate
Bunk bed for third bed
Good value, clean hotel in good condition. Rooms were quite cramped.
Good value for money Very noisy guests in room next door, and poor soundproofing
The Hotel was quiet and the bed very comfortable. The hote bedroom was quite worn.
Hotel was clean, private parking in front Some problems with room keys not working - also one of them didn't match the booking - but the mistake was rectified. Bunk beds weren't made up.
Cheap, offered a triple room, though the third bed is a semii bunk bed suitable only for a small child Rooms a bit run down
Breakfast free for children.Good spot on way to the Alps Smallest room ever slept in...nobody but a machine to check you in after 9pm.The machine uses Visa to verify you but does not work with uk Visa cards !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! need a satnav to find it as it is on an industrial estate in the middle of nowhere!
Great stop over for a trip through france and italy to ancona ferry and on to crete
The food was excellent and the location was quiet. the gardens were attractive and the pool was a bonus. The bedrooms were ok but rather stark and in lacking in little touches to make it more homely/attractive. Many French hotels are similar
The English speaking was very attentive, including ironing my shirt. There is a hedge between the building and the main road, but during the day, it was possible to hear the traffic. Not really an issue in the dead of the night.
very kind people ,good breakfast but not luxury no egg and ham,very spacious rooms, very quiet room and garden we don't like tapis on the floor in the room
Incredible castle located in the heart of Burgundy. Historical monument where modernism perfectly harmonize with the ancient. Apartment was like the work of art, very large and comfortable. Stuff - open and helpful. Golf club reachable in just 5 minutes. The price is more than adequate, because for us, it was more than just a hotel, the spirit lives there. Thank you for making our holidays more special as well as this beautiful region . PS. The castle vine is perfect :)
It was very peaceful and quiet. Exactly what we wanted after 4 days in Paris. It is the perfect place to relax and enjoy the wine on offer. The apartments are very modern and the beds are the most comfortable I have ever slept in. We spent 4 days there but could have stayed considerably longer.
The relax atmosphere, nice environment in the wine yards and the festivity of two musicians on Friday evening No
I missed a restaurant
A very peaceful stay and very comfortable beds. Studio well designed. Breakfast delivered to our door was a treat! Shame there is no restaurant.
The room, large and comfortable, with a nice bathroom, good beds and very quiet during the night. The dinner at the bistrot was not fully satisfactory. The breakfast was too expensive.
Very well positioned to explore beautiful Tournus with its Abbey, good shops and many restaurants Overpriced for what they offer. Breakfast is extra, parking is extra unless you leave your car on the street. Our room was in an annexe which did feel rather second best and reaching it was a trek - up in one lift, down a corridor and down in another lift. The food in the bistro was very average
Mme Marion was a pleasure in arranging local wine tastinfs and providing input into activities.The restaurant is a must!
good room, quit, well maintained , spacious and clean The bistro food was ok, but nevertheless expensive for the offering.
The staff were very courteous and helpful if a little serious. The room was excellent for our needs; 2 adults, 2 children, 1 infant. Very well equipped comfortable and clean.The location was also very good, just off the motorway but on the edge of a quaint little town (Tournus) The dish we ordered was one of the worst the worst things I have ever tasted (andouillettes). Both me and my wife are both fairly accommodating and adventurous when it comes to dining but we both took one mouthful and sent both meals back (the first time we have ever done this)To be fair the hotel didn't charge us and replaced the meal with a second dish which was fine.
We enjoyed our stay in double room.Very modern and confortable rooms: right size, advanced bathroom, safe deposit in the room, air condition, magnetis card keys. The one of few hotels in Burgundy which offers free WiFi. Polite receptionists (instructed us to visit right place in Beaujolais village Julienas). Buffet breakfast for 16 Eur seems too expensive. Choice of food and volume is less than in other hotels for the same or less price. All the rest in hotel is just excellent.
I felt welcomed at check in, the room was well appointed and new. One of the best rooms that I found in my 3 week trip to France. The food in the hotel restaurant was expensive; although it was delicious and well prepared.
Comfortable room, and quiet. Very pretty town. Impersonal staff - and a 20 Euro charge for the dog
Lovely hotel suited in gorgeous old french town in the champagne area, warm and welcoming, lovely open courtyard restaurant with cover in evening, really sweet, good food, very enjoyable stay Toilet light is on timer, which goes out too soon
Easy to find from the autoroute I would not recommend it as a 4 star hotel. If you really want a bourgogne hotel, I would look fo r something else.
convenient stopover location pleasantly situated near river no air conditioning and rather drab decor
Good location, good food in restuarant, clean, spacious rooms (in annexe). Friendly staff.
It was reasonably priced and conveniently placed. It was adequate for a one-night stop over. the rrom was clean, if a little basic. The staff were cheerful and helpful We stayed in the Annexe and it was a little dark and one of the outer doors didn't lock. We could secure the room only by using shutters
a bit noisy on road-side room
Perfect position. Welcoming staff. Garage close by. Good breakfast.
Slightly old fashioned decor but good restaurant and comfortable
A traditional hotel in a lovely town in the heart of Burgundy. Great service, excellent food, and comfortable rooms.
Clean, comfortable,exellent service and location,good food. no
Excellent location, friendly helpful staff, good parking, lovely traditional hotel.
Clean and well positioned Didn't expect to be in an annex - should have been told the room was not in the main hotel at time of booking
good size room, good breakfast
Hotel staff/ services/ breakfast and dinner
environment audibility, necessity of elementary small repair.
Smelt of gravy. food in restaurant was inedible and expensive
Nice clean room, good bed, pleasant breakfast. Indoor parking, by the hotel staff. Unfriendly welcome by indifferent hotelmanager, in contrast to good service by other personnel. Heavy traffic noise (cars and trains) throughout the night. It was impossible to keep the window open, which made sleeping difficult, because the room was very warm. The stair- carpet was totally worn out, which makes using the stairs very dangerous.
Location is excellent. Superb restaurant. No drawer space.
The constant warmth of the place and the nice location
It was clean, service efficient, the hotel is convenient with a large off-road car park and the staff were friendly and helpful. The room was an odd shape with no views.
Staff were very friendly and helpful. Too expensive. There qre cheqper otels in Tournus which you did not tell us qbout.
Elegant "ambiance", kind and efficient service at the reception, good cooperation with the restaurant, quiet surrounding. All good qualities you expect from a French hotel. We missed the sign for the hotel on the Route National 6, but this might be our mistake.
The staff was generous and cooperative. They offered the use of their computer when I needed to send an important email. They were helpful and friendly.
Very friendley staff There is no inside connection between the hotel and restaurant.
The friendly reception,,lovely room with nice touches like chocs and pots of local mustard,excellent presentation when we asked for afternoon tea and also for breakfast. The hotel restaurant is indeed special. Hotel is easy to find and so convenient for the autoroute
Very comfortable room, with shower including body jets and hammam feature Rather difficult after an excellent dinner, to be asked to place your order for breakfast next morning. Breakfast at 26 euro, far too expensive
We just had a quick overnight stay but we had a lovely night. Excellent breakfast. Room were comfortable with lots of very nice little touches - sweets, mustard and overy toiletries in the bathroom.