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The location was excellent. The rooms were clean and spacious. The people at the reception desk were always helpful. The (included) breakfast was completely amazing. We especially loved going to the garden room restaurant to have a beer in the late afternoon to cool off and rest a bit (they also brought a bowl of peanuts, a bowl of potato chips, and once, a bowl of mixed snacks to go with). One night we were too tired to find a local restaurant so we ate in their restaurant. The food was good, but pricier and not as marvelous as the local restaurants off site. But that's in comparison to the fabulous food all over Italy, so its a really high bar.
Very clean, polite staff, good breakfast buffet. Very close to the metro stop, taxi piazza, and train station.
The hotel was very clean and comfortable, and the staff friendly enough. Considering the value of the rooms, I thought the price of drinks in the hotel bar were a little expensive. Also, we stayed in a "business double room", and our friends stayed in a "standard double room". Their's was the larger of the rooms.
The hotel is beautiful, with a very impressive interior, its very clean with a gorgeous enclosed garden. Highly recommended.
Great Location - only 15min walk from Trevi Fountain / Colosseum. Rooms are quaint and spacious. The garden area is very relaxing. Early check - in was not facilitated
Very spacious rooms and a lovely garden you can see while you have a complete breakfast. Good location with many options of public transportation and restaurants.
the airconditioning didn't work and we were not informed about this when we arrived at the hotel. As it was july and very hot the entire stay at the hotel was very uncomfortable. Wasn't worth the money.
Very convenient location. Very rude staff, room had multiple problems, broken toilet seat, TV not working, window not closing etc, They repaired all but would not stay there again.
Breakfasts, although the same everyday, were good. Good strong coffee. Very relaxing courtyard. Rooms with courtyard view were a liitle noisy due to 2 weddings, during our stay. Didn't have dinner during our 5 night stay. A little pricey.
I loved the room and grandness of the hotel itself also very centrally located within walking distance to most of the attractions. Friendly staff as well. /
the size of the room he breakfastwas not the typcial italian style .Not enough selections and no toaster for bread. rate the breakfast poor.
Clean, friendly staff Noisy. Pick up of linen racks at 6 am in the morning under our window made an awful noice on cobblestone!
We did not like anything the hotel was not as advertised and when we complained they said they would call the police and we would not be able to leave the country - so how do you thin we felt. The first room was dingy the second the bath leaked and they said ther was nothing wrong with it so we spent the time wading through water in the bath room the lifts didnt work do I need to go on!!!!!
We weren't happy with the first room that they gave us. But as we request to change our room. They gave us a better room without kept us waiting. The first room that they reserve for us was one of the worst rooms of the hotel. In addition to that, wake up call and car service to the airport was terrible. We made a reservation one day before and recomfirmed our reservation twice. however, there were neither a wake up call nor a car waiting for us. If we hadn't fixed our alarm clock, we would have missed the plain.
Location, friendly staff and coffee during breakfast Breakfast choice
Location Antiquated lift
Convenient location, friendly english speaking staff
Ease of booking, location of hotel n/a
Need some towel rails in the bathroom - there was nowhere to hang wet towels.
rebuilding around hotel
Very friendly staff, surprisingly great breakfast opportunities! Great location, especially for catching the train! Loved our stay!
Location is near to Train Station and near to Rome Historical places. Separate place in the room for couch and desk .. Old fashion room Style , Breakfast could be better
The view was terrible we were placed in the back of the hotel where the fire escape was, they did change the room to the top floor with no view! This was our 1st wedding anniversary my husband did explain but they did not really care, they also have no iron so we had creased cloths and they said that it is Itailian law no hotels have iron's we went into a couple of hotels and they do allow iron's!
Nothing like it! Bad manner stuff!!! I use my cell phone roaming to use 3g for search place! Why? Cuz they said their Internet was broken! For 3 days! I totally do not trust them, I asked other guest, they told me they can use wifi! So, the stuffs lied to me!警告大家，千万别住这里！前台那些人素质超差！
convenient to Termini train station, almost all buses and both metro lines pass through it, so even during midnight you can find a bus back poor breakfast,no fresh bread
Bedroom and ensuite were very large and very new so everything looked fresh. The bathroom had double basins and a large bath. Location was excellent and very close to the train station. The bathroom had only had a hand-held shower in the bath so it was difficult to shower properly. Some aspects of the breakfast were very poor - more youth hostel than 4 star hotel. The breakfast room was so cramped that you could not move between the tables to get to the buffet without asking people to move. I was seated at a dirty table, and even when the last guest's dirty plates were removed the table cloth was still covered in spills and crumbs. The fruitjuices were artificial and undrinkable.
I liked the cleanliness and the kind staff ... I didn't like the hidden charges at the end for $6 per day per occupant. Maybe I missed it in the opening contract but I think when I pay in advance everything in the beginning Payment
Excellent location, very clean room, reasonably spacious, great shower. Breakfast could have been better....
close to everything nothing
It is really close to the sightseeing points nothing
Large room and bathroom. Very quiet even although room was facing the road. Very close to Terminii. Decor excellent. Staff very friendly and helpful. Lovely hotel - would stay there again. Shower head was connected to the wall about a foot above the bath. Breakfast ok.
Location was ok. This is supposed to be a 4 start hotel and we asked for an iron and they didn't have one! The hotel staff was not friendly at all.
I selected this hotel because the price was low for a 4 star hotel. But to be honest it did not fulfilled my expectations. The first thing you will notice when you arrive at the hotel and during all your stay is that the staff is not polite and not helpful.The hotel location is not good for tourists.You have to walk to the busstop,wait for the only bus that can take you to the nearest metro station and take the metro again to go to the historical Rome. The towels and bedcloths were not really clean. The bathroom is very very small.The hotel is said to be a 4star but they didn't even have slippers.On the 1st day we arrived at the hotel at around 4pm, the staff at the reception took our passports for registration and didnot give them back to us until noon claiming they were busy.At other hotels we stayed during our visit to Italy, registration took only 5min!
Rome is a beautiful city and the Grand Hotel did have close regular buses to enable you to see as much as you wanted. I found the bedroom tiny, as was the bathroom. The sink frequently leaked when water was run. You could hear everything going on in the surrounding rooms. The staff were definitely there just to do their job and seemed resentful of any queries you may have and thoroughly unhelpful.
Each day new towels. Fair price Hotel staff is rude and breakfast and is really bad. Bad functioning aircondition. It is not worth 4 stars !!!!!!!!!
Nothing much. The walls are paper thin, the elevator doors buzzing every couple of minutes. The unfriendly front desk staff. The location- €10 - €15 for a taxi to the nearest Metro.
We found the staff to be efficient and helpful, caring for personal requests. The room was comfortable, clean, sufficiently provided with linens and amenities.
there was a small restaurant next to the hotel. the food was very good, attentive staff , value for money above all they smile staff were rude,no attentive service or eye contact, room stinks like drainage, they don't even change the bed covers or pillow covers but they charge full day price & they also call them that they are four star hotel. As a four star hotel they don't even provide tea/ coffee in the bedrooms. they advertised american b/f but providing continental b/f. In their website they have mentioned wi-fi facility but the wi-fi doesn't work for more than a week. Above all when i raised these issues to the general manager he doesn't have any clue what's going on in the hotel.No improvement were made. normally if you stay in a hotel is heaven but this one is hell !!!!!. i strongly will not recommend this hotel to anybody.
Staff very helpful, Breakfast was great. Nothing
I could hear talking and moving furniture from the nextdoor room at 1 a.m.
the hotel is very clean and the staffs were polite. There are many varieties for breakfast. it is quite far from the city. Another thing is, the breakfast time is not punctual. We were informed that breakfast would start at 6.30am but we waited till 7am then only the breakfast room was opened. I wasnt happy about that because i was in a rush to catch my flight. On top of that, i was just curious that why a 4-star hotel did not have MTV channel available in the room? i used to watch MTV and it was available in even a 2-star hotel in other hotel and i was quite disappointed when it is not provided in this hotel.
It was clean and had secure car parking There were long queues at breakfast time and some confusion as to the correct room to use for breakfast. Too far from the centre of Rome.
The hotel was beautiful and clean. The staff we exceptionally friendly especially Antonio. Best hotel visit I have had in a while. Location was perfect as well.
There hospitality They all have service with smile
the hotel was near the metro station .so its very easy to travell in rome using the metro, it near the shopping streets . the staff was good .. the breakfast was very poor
To be honest i have nothing good to say about the hotel. Its near the subway thats it really. The room was small and the bar was not opened when we got there on are first night.No internet in the room or the bar only in the hall. The shower was broken. I cant believe its a four start restuarant.
it was clean and somewhere to stay price
We loved the breakfast and the location is perfect. Close to metro and bus lines and walking distance from the coliseum. We used the pocket companion for google maps and browsing so it saved us on our data plan Rooms were small
Very good breakfast and very good location! Everything was perfect!
Very clean and efficient staff The road noise - very poor window soundproofing on th street side. And ineffective airconditioning. Not overly serious problems or we would have metioned them to the hotel.
Fabulouse breakfast and wonderful friendly staff, happy atmosphere
location is good.
Nice size hotel - not too large. Handy transport links to metro for airport/getting around the city Lovely breakfast buffet - large spacious dinning room Helpful staff The shower - flooded the bathroom everytime I used it - which left a damp smell in the bathroom.
The room was great. We stayed one night only to get back home and fly out of Rome. We were 10 minutes from Ancient Rome and the colosseum. We discovered we were three blocks away from the church of the holy steps. If you are Catholic you must visit the church and climb the steps Jesus did on your knees. The steps were from pontiff pilot palace in Israel and brought from Israel by St Helen. The staff was great and breakfast was excellent.
it was clean and the location was good. the staff was not very nice.and my room was very small and the view was pretty bad.
Close to allo public ransport. Quiet. Buffet breakfast ample. Cleaning stff did not clean/sweep room well.
The location was great as I had no problem walking to most sites I wanted to visit. I would have liked a clock in my room.
service, reception, internet, room. nothing, everything was at the highest level for the hotel 3 *
Location. Cleanliness. Comfort. Small room. Aircon did not work.
The room was beautiful and clean, the staff friendly and helpful--all positive things to say about our stay. It was expensive for us, but for the quality of the room it was a very good value. No English speakers at the desk. I know we shouldn't expect it because, after all, when in Rome do as the Romans do, but it would have been helpful.
Very central. Good directions, easy to find Asked for a double room rather than twin but allocated twin room on arrival. However the room we were allocated was spacious and extremley clean, very impressive.
Location, close to Termimi and both metro lines Strange room without window, very poor breakfast
The view from the hotel room was nice ( 4th floor) The staff serving the breakfast could have a little knowledge of English.
Beautiful old building at a great location small shower with a shower curtain that would constantly stick on you. Wifi turned out to work only in the small lobby and was very shaky. First got a small noisy room although I asked for a quiet one; luckily could change it.
Perfect location for visiting and shopping Bathroom smell and noise from the street
its location at the centre of Rome is perfect both for sightseeing and for shopping.
free Internet, pleasant lounge on first floor with rest room Spanish Steps a bad location except for luxury shopping--not near historic attractions or affordable shopping
The hotel is well situated for seeing the sites of Rome and with most circular hop on/off bus routes passing close by, the opportunity of easily going further than neighbouring attractions such as the Spanish Steps and Trevi. The staff were friendly and helpful and arranged alternative taxi to airport when Margana Travel (booked through Viajes Almeda) didn't turn up. The room, at the rear of the hotel, was comfortable and picked up no street noise. With temperatures about 30C, the airconditioning was very welcome. The cold buffet breakfast was the same every day but was enjoyable and more than adequate to set you up until you got to your next pit stop. The coffee was exceptionally good. The roof terrace bar was good for a relaxing drink. Not a major problem but the shower regulator was a little awkward and had obviously undergone maintenance recently. Bathroom was small but not the smallest we've had in Italy.
Balcony with drinks & snacks at the top was great Sewer gas smell in bathroom- please check the traps/ sewer ventilation!
The location and their food(breakfast). Also their staff are wonderful and friendly. the beautifl ladies at the breakfast room are wonderful. they are always smiling, helpful, and service delicious home made sweets non loved the stay and the hotel
Location and hotel staff. Everything was great.
We were upgraded to a better room, no reason as to why, presumably our original booking they could not fulfil. The upgraded room was lovely though. The barman on the roof top bar was useless. They were supposed to be open until midnight but quite often he shut up at 11.30 and didn't like it if anyone asked for another drink.
Rooms were spacious and very clean, good location close to metro and termini station, good breakfast buffet, friendly and helpful staff
Excellent room (inlcuding facilities), location, and staff. No.
location, excellent service from the staff, room comfort, excellent resturant
Excellent location, friendly staff conversant in English, comfortable room, and an early breakfast which for tourists with a full day planned was good.
Good location .. close to transportation, tour agency close by, easy walk to tourist areas. Great breakfast buffet included with stay. Staff was very friendly and helpful. bathroom sink was cracked, stains around the tub faucet, tub was dull in appearance ... probably old and needs to be replaced.... internet connection weak or intermittent,
Perfect Location: very close to Railway station and hop on hop off buses. Yet quite close to all main attraction. Hotel staff is very helpful and polite and can recommend nice restaurants nearby. Rooms are extremely comfortable and clean. Highly recommended!!! it was a bit too warm in the room and we couldn't cool it down using AC. But opening windows has helped
v.good location and comfortable room
excellent location , very fast elevators ,
good enough for short business trip central lokation but really nothing around. very late chek in- after 2p.m. It is a question how to plan the day if I could can get in at 2p.m. ?
every thing was great
beautiful big room nice support staff bad location far from city center hotel charges you for everything
the rate v.high
Rooms are perfect, clean and rather large. Service is on very high level. Situation is not perfect, but if you have money to stay in such kind of Hotel, taxi fees should not bother you.
ilike the SPA and view the way of dealing with the staff specially concerage and room service they are very bad as 5 star hotels
The dinner at Pergola, the view from the room, the facilities, and service in the imperial lounge. The bathroom was not entirely in order and did not meet my expectations of high standard. The room was not cleaned at all when we returned 16:30 on the second day of our stay,allthough they cleaned it quickly when we informed them of this.
Words can not say enough, being from Dubai i have been spoilt with staying in some great hotels here in Dubai, how ever, the hotel Rome Cavalieri is at the top of my list for Europe, everything was great, as i say words can not say enought supurb and well done to all the staff at the hotel
Everything. Bellissimo! Perfecto!
the staff were very friendly quite pricy
This hotel is excellent. It is really beautiful and very refined. The food is top quality and the staff are suburb in everyway. It is a little removed from the city by being on a far hill but once you see the view from your room of Rome, you get over that.
If this hotel was anywhere else but in Rome, you would consider it old and run down. The furniture in the guest rooms is ancient and the decore is very tacky. They are trying to go for some "original decore" look, but unless they want to tell me that Julius Caesar stayed there himself it's not working. The furniture in the guest rooms are not "antiques"; they are just old.... Sadly I'm not sure there's much better in Rome. The city seems to get away with never having to remodel, update, or provide any amenities under the disguise of being "authentic." Their "concierge" is useless. Other than showing you a map of the city and telling you how to get to the Vatican, they cannot/will not do anything to actually help you. They are really just untrained and glorified bellmen. Not what you would expect from a purported "luxury" hotel. Finally, they seem to think that using the pool is an optional amenity. There's a charge if you want to sit anywhere by the pool. Chairs and beds are not free. What mutil-star hotel charge to use their pool??? That's the stupidest thing. The result is that everyone is forced to sit in a circle around the edge of the pool or to lay down on the concrete.
Service and comfort Price of the dinining
The hotel is brand new but needs improvement on staffing. The rooms are spacious and well done. The location is the greatest disadvantage of this hotel. Once you retire to the hotel room there is nothing else to do but to rest. The surrounding area is not very well developed.
It is superdeluxe, for a very good pricing
Please switch off the music in the corridors. This so irritating! This is the only issue I have and is serious enough not to want to book again despite the fact that all other elements of my stay were so good
The facilities were great from the room to the hotel restaurant and bar. The staff was really great and nice, there is a city bus that takes you to the city center so that was good. Would definitely stay there again. Not a lot of channels for tourist mainly Italian channels.
very nice and affordable place, not that far from the city (good connections to metro with free hotel shuttle bus as well as with public buses 663, 664, 654).
Everything was more then ok. -
The new rooms were great. Staff still needs training. We booked just to use the pool for the day. It was not available and the manager only offered 10% off or a drink. We were offered to use the fitness center off property, but that is not what we were paying for. We were not even spending the night. It was the most expensive NON use of a pool I ever spent!!!
They advertised free wifi but the wifi hardly worked. The fridge in the room did not work and when we called about it, no one came to fix it. The pool closes at 7pm, thats way to early. The pool is small.
excellent price Advertised a shuttle to airport but only runs 5 times a day
the bed is so comfortable. love the shuttle to the train station. breakfast offers a variety of food too. oh, and you can't beat a free wireless internet in room. should have a complimentary drinking water.
Staff were friendly & helpful Most of the taxis were unaware of the existence of the hotel & therefore it was a bit difficult to get to the hotel from the airport.
it was excelent, while i staid there, the hotel comfort and design , the personal was great and all there were wonderfull, i hope to see you again thanks it was good
Fantastic location. Modern, clean rooms. Good breakfast, and very friendly staff. The rooms are kind of small.
Our stay at the hotel Roma was very pleasent and we would have no hesitation recomending it to our friends The bar area was not very appealing, Could use a bit of jazzing up, Having some local draft beers on display would help.
location near train station
Excellent hotel, very well located next to central train station. Breakfast was great. Staff were great. Highly recommend. Roof above shower was moldy, didn't affect our stay, just our perception.
Room was very comfortable and well designed. Location was great. 2 min. to Termini(main train station and metro) just ı didnt like breakfast even no olive.
Good breakfast variety, Very helpful and pleasant staff, fantastic location if you are travelling around Italy
clean, modern, spacious rooms very good value for money 3minutes walk from underground and termini station
The rooms on the sixth floor are very quiet, especially considering the hotel's proximity to Termini Station. The bed was extremely comfortable. We booked two superior rooms but one was much larger and better equipped than the other although I was assured at reception that they were both the same quality. At 211 Euros per person per night (including breakfast), I think the superior rooms are rather overpriced.
Staff was quite frustrating. Overpriced.
Great staff! Location not the best, but it is only about a 3 minute walk to the metro station and there are still a few restaurants within a few blocks.
All staff were very friendly and helpful, epecially the reception staff T.he choice of english speaking TV channels was restricted to news channels. Woulkd have preferred access to drama/documentary channels too
Modern, clean, and convenient to train station, shopping, and restaurants. Price of room with twin beds pushed together was $266 for one night. Price did not include WiFi. Desk clerk tried to get us to upgrade room for an extra $70 to get a double bed, free WiFi, and a small balcony. For $266/night, I would think they could throw in WiFi. Also asked desk clerk to make change for a 50 Euro. I was told they didn't make change and I should go to a small store across the street. I would not recommend this hotel to anyone as there are many other hotels in the same area that provide more value for the money.
Location/ Room was what I expected for Rome. We have to remember that 4 start hotels in Rome is similar to 2 star hotel in the US not sure of any problems
room was comfortable, big and relaxed breakfast was not good enough.
Pleasant & helpful staff. Realxed atmosphere. Good location for sightseeing. Breakfast well presented & plentiful.
I believe the ratio quality/price is out of range. The hotel should not be rated as 4 stars. Rooms are not up to standards and facilities are poor.
It's near most of the touristic places in Rome, you can easily walk to the Colleseum and ancient rome; A metro station is 2min far from the Hotel, a day in the vatican is easily done; and you can take the bus and arrive to the famous shopping street Via del Corso in Rome; in addition, a big buffet for the breakfast is served every day, very clean, very tasty, many choices.. the service of the Hotel is very good; the people working there are very helpfull and talk english; they help you and explain to you about the city and the places you can go to, especially if you are going without a guide or a tour; special tours are made every day from the hotel for the persons that would like to join any tour. At night, lots of noises from outside, where there is a street at one side of the Hotel, many people walk, dine, drink, etc... too much noise, but we used to it later, and it stops at 1h am, so not really a problem;
We had a big problem with very noisy people in the room next door - still partying at 4am. We didn't get much sleep.
Great location and spacious, clean room. Free breakfast was a nice value too. No air conditioning in October so room was unpleasantly warm, especially during the day. Staff was not interested in helping us for the most part.
Just a perfect place to stay, gonna come back if ever go to Roma! Super helpful staff! Perfect location! 100 m. from the Covour Metro Station Exit! The TV's in the room are kind of out of date looking (Not flat screen)
The staff members at the hotel desk were very helpful. Breakfast was better than I would have thought given some bad reviews at booking.com. The Colosseum is really closeby.
Room was great! Cocktails were great! Staff friendly and helpful! Breakfast provided was great! The restaurant had beautiful food (Try the Gnocchi) !
The hotel location is super, 5 minutes walking from the Colosseum. Metro is 2 minutes as well.Hotel personal and breakfast service is quite good. The hotel rooms are bit old and all the furniture and other eqipments are quite used. The safe in the room is too small for a laptop. There is only one big cover on the double bed.
fresh and softer bread / breadrolls for breakfast would be a bonus for a **** hotel
The atmosphere was great , trendy hallways and cool rooms. Room was too hot
Loved the rooms, the size, and the shower! So many rooms have terrible showers or shower pressure, this hotel was great in that regard
Good but overpriced hotel (as most in rome). Good location (near vatican and piazza del popolo) Small room for a 4 star hotel. Average berakfast.
Staff was friendly and helpful throughout the hotel and restaurant. There was a strong oder of disinfectant throughout the hotel. You could feel the springs in the mattress.
Location The room had a persistent mold/mildew smell that we could not get away from. The bathroom door would not stay open and was very heavy. Staff was made aware and they said they were booked for the night, but we could switch in the morning. We never heard back.
From front desk to breakfast and bar staff, everyone was very welcoming, friendly and very patient with our limited Italian! Large room with balcony was great - very comfortable but not fussy. Great paintings everywhere!
Interior design (of rooms) & convinient location for shopping. We were a bit underwhelmed by the breakfast.
The hotel staff were very friendly. The showers in the bathroom were a little small.
Location. The room was extraordinarily dark, and I'm typically a fan of less lighting. It was also much smaller than advertised online; staff said they had included the bathroom size in their calculations. Staff were not unprofessional, but less than friendly and welcoming. This became even more apparent when we changed to a neighboring hotel where staff were superb.
Friendly staff, good space utilizatoin and modern style There is no WIFI Internet service in the rooms. The rooms needs better ventilation. Although they are clean, they can easily catch any smell.
Great location, decent breakfast, nice bar, and great staff... Horrible mattress........
A great place To stay in Rome. Breakfast was regular.
While the location is great, and the reception, bar and restaurant are beautifully decorated, the room itself looked a bit out of date and used. There were stains on ceilings. We also had a difficult time keeping a comfortable temperature (too hot) even though we were there in mid-November.
The setting and quality of staff, we enjoyed our stay and were upgraded although we did lose the balcony suite booked. Very convenient for our stay in Rome and we would book there again An initial lack of coathangers, only 4 provided but more were provided on request. Also a problem with heating/AC
Everything was great, from the room, to the staff, to the location. Nothing.
I liked that the hotel offered us a better room after initially trying to put us in a not renovated room that would have made me leave it at once were it the only choice. I liked that the hotel immediately brought us better pillows after we asked for the hard foam ones in our room to be replaced. I liked the breakfast and the friendly staff
Friendly staff!!! Spacious room(too much for overnight stay), nice bathroom, good breakfast. Price a little steep for one night.
Nothing only the location the room was old and noisy its not a five star hotel i wont give it 3 stars
Excellent location. Well established hotel. Great value, Would definitely use again.
The concierge staff is very helpful. We arrived at the hotel at noon, after almost 24 hours of travel. We were exhausted. The front desk staff reminded us that check-in was at 2 p.m., but proceeded to allow 11 other couples/families to register and go to their rooms before 2 p.m.. We sat in the lobby for 1 hour and 45 minutes. The front desk did not check with the cleaning staff until we had been sitting there for an hour and a half, and I went to the desk a second time. Not a great way to start a vacation.
Friendly welcoming staff Nothing
Staff was helpful and courteous. Excellent location Room was dated and somewhat shabby.
Excellent Proximity to main attractions in Rome, friendly Hotel staff, Nice Street, nice rooms,
the service in the hotel was excellent. rooms were dated
Nice modern hotel in good location (next to train station), lovely-ice cold pool on the roof, good size rooms. Swimming pool is open for public!!! Thats not what you expect from 5 star hotel. On Sunday pool was packed. Pool guy was very unhelpful and uncooperative. You cant move beds (at all) for your convenience. Very disappointing. Breakfast only average. We could never get a cup, plate or cutlery.
Breakfast had a nice selection of everything and the espresso was great. Location - very sketchy neighborhood. Did not feel safe walking through the area at night. Maintenance - Hair Dryer, Door Lock, & Window Shade all broken during our short stay. Security - On 2 occasions, housekeeping "forgot" to rearm the door lock upon completion of cleaning. In this state, you just needed to push on the door and it would open. On our last day, we arrived back from sightseeing to find the door just standing wide open! Thankfully, nothing was stolen, but we were quite frustrated by the whole ordeal.
Staff was excellent Location is dreadful. Some rooms have shower in middle of room not very luxorious
Shower was shabby.
photographs on web are nice, but reality is such. at night in a cold room, despite the warnings were not corrected frontdesk
Hotel is perfect very nice and beautiful, design was perfect, I like also a reception service they are very helpful... Location was not in good position, you fill yourself as you are in china not in Italy, very dirty streets around Hotel... This hotel is not for 5 star because there is not a swimming pool inside and there is not a service to send a luggage in your room...
The room was fantastic and the staff were friendly and very helpful
The fact that it was close to city centre with walking distance to most attractions. The hotelroom did not have a/c only heater and as room was facing sun all day and is very small it was constantly boiling hot (30 degrees celsius) same applied in breakfast room, we can only imagine how hot it would be during summer!! The hotel is a bit run down with minor things not functioning in the room, we also found a bug in the bedding. Its def not value for money as its not 5 star hotel quality, it needs refurbishment to meet the 5 stars its awarded. We furthermore got bad service in the hotel restaurant (we had to ask for our wine 3 times and got main course before wine was served) menu was poor and considering they were not busy they should have been more attentive when taking the order etc.
Architecturally striking even if not practical Rooms very dirty, poor maintenance, air conditioning not working, pool dirty. A nice hotel run down through neglect.
Room was very comfortable and housekeeping were excellent. Hotel was central, could walk to most places of interest also very handy to the metro. Rooms were quite small - It was expensive.
Hotel design was excellent wether it be the reception, rooms or the roof top bar and pool. Its situated to the east of the city in a more run down location. Quite intimidating venturing out at night. The hotel prices for food and drink are extravigent to say the least resulting that guests must venture out for food and drink.
very central to rome attractions clean comfortable no bar or resturant
nothing many things
Liked the location, the room, facilities, breakfast The air conditioning wasnt working properly.
Location is good all room facilities was old. Awful service, unhelpful and somethimes rude. The room was very smal and uncorfotable. There is no air conditioner. Our windows look on yard. And every morning we woke because of someone`s talking loudly in the yard. We cant even see the sky, because of tightness of the yard. Absolutely awful breakfast. noone from the staff pay attention to you. The salad was spoiled, pineapples turn sour. I will never stop in this hotel. it may have 2 star, not 4!
Excellent, modern and clean room, with a large bathroom Check-in and front counter staff were frequently distracted (on the phone, etc) and at times not particularly helpful
The access to the sites in Rome. The quality of the superior room.
location was great!!! in the middle of via nationale, great shopping area, very close to the metro ( 5 mins walk). WIFI connection and for those who don't have laptops, there is a business room in the lobby. The hotel is infront of a great cafe that also has reasonable prices. No breakfest included... hotel staff should have more knowledge of places to go and recommend more specific places.
Excellent position, 10 min walk to Piazza Venezzia, 25 min walk to Trevi Fountain. Good area, beautiful architectural buildings There is room to improve the staff at the reception, and the staff at the restaurant.
The location was good and the hotel was convenient for sightseeing in Rome as it was only a 15 minute walk from the coloseum and Trevi fountain. We chose an economy room which I wouldn't recommend as the beds are far too small for two people.
location was a plus factor, surrounded by many cafes/restaurants, metro and bus station close by, although all major sites within walking distance the superior room i booked looked contemporary with nice furnishings, however on arrival we were allocated something completely different, when i complained i was informed there was more than one type of superior room, it was only when i refused to move from reception that the room i thought i had booked was allocated to us so beware you may end up at the front of the hotel overlooking a very busy/loud main road. Stated television with internarional channels, only one english one - BBC World News ! No tea/coffee making facilities in the room - unacceptable for the price we paid.
All staff were very kind The gym was not confortable, very cool and not any matress at the floor for exercices, not sauna ??
evry thing is excellent staff is excellent the hotel is away from metro you should use taxi but no broblem as the hotel is central the taxi will not cost a lot no room service after 11 pm
The staff were very efficient and pleasant. Very good location for siteseeing and shopping in the heart of Rome. Very good restaurant with quick efficient service.
fantastic location, ambience and service
Very nice hotel that managed to avoid the many modernisation gags that have destroyed the atmosphere in so many formerly great hotels - without feeling dusty, at all. Yes, the corridors and the lift could do with a new coat of paint, but who cares. My room was spacious and lovely, with a private terrace overlooking the rooftops; perfect for having breakfast while catching the first rays of the sun. It's a small hotel. Take the Danieli in the sixties, cut it up and let a small piece of it overgrow with vines in the middle of Rome: voilà, the Raphael. Staff exceptionally nice and well-trained. Location unbeatable.
we stayed in the navona sutie and it was terrific. we celebrated my wife's birthday and they supplied us with cake, champagne, fruits and gifts. the shower was not great and could use instructions as it had many features.
Luxurious; great location and views from roof terrace Reception staff OK but not overly helpful, waiters / waitresses very helpful; expected food, drink etc. to be expensive but was actually exhorbitant
Excellent central location just off Piazza Navona. Nice rooms, well decorated. Staff friendly. Bedroom was too hot at night - air conditioning had been turned off.
Proximity to the sights
We are very satisfied with our Superior Double Room and all its amenitites especially the Starbeds (soft feather beds) and the bedding.
location and the staff, everything is very nice
Great location near Vatican. Quiet. Clean. Very friendly and helpful staff. Balcony rooms were nice feature over most other hotels. Restaurant food and service was very good. Would definitely stay here again..
The staff were friendy and helpful, the rooms were spotlessly clean, towells changed daily. great location for getting around city and nice area with a few bars and restaurants if you didnt want to wonder too far. Nice and quiet. A safe was provided free of charge in each room. The only negative point raised by a member of our group was that there were no tea/coffee making facilities in the rooms.
to be near every where
The cleaning staff at the hotel was very nice and curteous, much moreso than the rest of the staff. The included breakfast and service was below average at best and the staff at the front desk was not helpful. The location was close to the Vatican, but not very close to the main part of the city, or to many notable restaurants.
The hotel rooms were roomy and clean. Very close walking distance from the Vatican. Not as centrally located from a majority of the historcial sites.
facilities and excelent location in rome n/a
Proximity to the vatican
The staff was great.
We wanted a hotel within walking distance of the Vatican, and yours was great. We had just come off a month in Egypt and wanted 4 days of pampering and top level hotel experience to rest before flying home, and your hotel provided it. We will come back and recommend it to others. No complaints whatsoever.
Location and the art deco of the dinning room The room; too small and smelling terrible bad. The "mini elevator", the "mini halls"...The external appearance of the hotel is magnificent but inside it is quite reduced
the location poor quality for a 4 star hotel
Beatifull, recently renewed, location, modern. Booking description very accurate. Very poor concierge services when it comes to restaurant recommendations and reservations.
location no wi fi, internet connection, absence of power outlets in the room, overall business use made it impossible
The room and decor, and location. Disappointed the bar area was always unstaffed. It seemed the hotel didn't want us to use it. They had a lovely breakfast area that was empty but sent us down to the basement, so we went out for breakfast. Made no sense??
Expected more for the value... Air condition didn't work, no hairdryer in the room
Hotel was centrally located. Staff was very courteous and helpful.