Would you like to save as your currency permanently or for this visit only?
The staff were absolutely fantastic, I had a big problem with my motorcycle breaking down on Bastille day, and they did everything they possibly could to help us, despite having already checked out.
very good service for the money requested. Clen room with good equippement. 5 minutes from realway and bus station and 8 minutes from city center
Clean and comfortable. Air conditioning is too strong, even when it is off cold air keeps coming. Why while booking price was 79 euros and after checkout it was 81, though I didn't use any additional services? It's not much, but stil...
Clean and not so expensive, perfect for a weekend Is not in the best area of the city.
it was well placed
Location in Annecy based on the rate Room quite small
Helpfulness of the staff particularly Victor who went out of his way to help us. The facilities are looking a bit tired.
a good bed and a good breakfast service of the bar
close to the station. easy to find. terrible access to the Internet even in the robby.
Room and breakfast was as expected. Overall it was clean and comfortable. Amenities in room were lacking but expected. A lady working at the breakfast hall from Cambodia was so nice and helpful with suggesting activities to do in the area. Overall experience was good. At checkout though something odd did occur. The gentlemen attending me said to have given me the correct change, 42 eur. He showed me a 20 eur and 2 10 eur and 2 eur. All was rushed and he only gave me 22 back instead of 42 eur. It took me a few minutes while I was still in the lobby to figure it out. Then I approached and said I think he didn't give me correct change. At first he brushed it off since there were more clients. I waited for them to finish to not be a pest. Then I asked again and asked to check paperwork in case it fell. No luck. Then I asked to check cameras and that I was willing to wait for security. He quickly agreed to give me the 20 eur. Not sure if he was just nice or realized he didn't give it to me. But I felt like I was scammed but all ended well. I don't want to judge his character without proof but all was odd. i wouldn't let this stop anyone from booking. The experience overall was good. Just a precaution.
Convenience to the town centre lack of parking guaranteed
V. Friendly and excellent breakfast
Friendliness of staff and cleanliness of hotel Room rather small
Proximity to the lake and the old village - free car parking - free internet- shower room first class. Helpful at reception - good rate A bit difficult to find - lift was vey small
Clean and nice with friendly staff. The parking lot saved is a lot of hazzle. Our particular room was very nice and well kept - but unfortunately ground level and no window with a view.
Close to Gare but not affected by noise, Friendly, efficient staff, close to shops and restaraunts and close to old town. 10 minute walk to lake. When the strikes started and we were wondering if our trains would run and needed to find out new timetables, the staff were not interested in helping us with this problem. I thought they could also have allerted us to the fact that there was a problem, because not speaking french, we could easily have not known that there were problems.
Hospitality of the staff Hotel room, which was small, not comfortable and was poor value for money.
my wife and i have stayed at this hotel at least 4 times in the last 5 years.it is excellent for travelers of modest needs. it is particularly well maintained and clean.the breakfast in among the best we have found in europe.and the wi-fi internet is reliable and free.
Comfort, location -
Convenient location within easy walking distance of station. Helpful people both at hotel and in Annecy. The town provides a scenic setting, ideal for a relaxing holiday.
Pleasant hotel. Great pillows. Close to rail station and restaurants.
Beautiful view Spacious rooms Close to train station Easy walk to old Annecy
Very accomodating staff, excellent breakfasts, on-site parking, tea/coffee making facilities in room, excellent free Wi-Fi reception. Limited baggage drop off facilty, small lift without floor indicators, unavailability of airconditioning (turned off for the "winter"!)
Very nice hotel, room and bed were comfortable and spacious. Reception staff very friendly and helpful. Great location and good parking right outside hotel. Would go out of my way to stay there again. No complaints at all.
Very close to train station and nicely located for going to the city center. The room was small (but bathroom was nice). Breakfast was an additional 13 Euro per person per day.
The location was superb. Since annecy is such a small place you can be within the heart of the town within minutes to enjoy the sights or to enjoy a meal out in one of the many excellent restaurants.
Excellent location to explore Annecy, just a few minutes walk from the Old Town and the lakeside. Comfortable room, friendly and helpful staff and secure parking.
central situation near old city is beautifull oh yes the electricity went out in Annecy for 1 hour during 23:00-00:00 (laugh)
the localizarion of the hotel is perfect for someone visitimg or working in Annecy my room (500) is nice but small. The shower is also small; the only problem is the shower curtain that is perturbating you during your washing, a cabin or a rigid wall would be welcome
friendly helpful staff
Close to the Old Town for a good choice of Restuarants Our Double room was very small. The adjascent Twin room for my children was a better size.
Excellent setting, very comfortable and staff very friendly Restaurants / bar very expensive. €25 pp for breakfast is expensive in anybody's book, especially if you stay more than one night. The spa is not as advertised-by appointment only rather than as the moment takes you.
Quality location, excellent service, beuatiful building. A long established hotel with a well-deserved reputation.
Great location, clean, nice hotel. The bar closed too early. Very expensive breakfast.
The location right at the lake embedded in a lovely park-like garden matches perfectly with the grand style of the building that had been inaugurated in 1913 and was renovated and reopened in 1990. A room with a lake view will allow to enjoy the natural beauty of the place to its fullest. Rooms that are facing to the park still offer the view on mature trees. A 20 minutes walk leads you to the old part of Annecy along the lake´s shore. The interior is stylish with references to the Art Deco phase, displaying 3 meter high ceilings. Facilities are impeccable and clean.
The hotel restaurant is very poor value for money both for breakfast and evening meals
I did like seeing the Annecy lake in the morning from my bedroom. Amazing view ! I think the hotel does not deserve its 4-star ranking. Based on my own experience, the room design does not correspond to this hotel category. The bathroom was very basic, with a poor color, the toilet looked like toilets you can find in airports ... the design of the room was not convincing (no hotel spirit)
excellent hotel, high quality 4 star 20 minute walk from Annecy Town
The proximity to the old town area The suite we booked had self catering facilities but did not include a basic welcome pack which ment that we did not use them
The quality of the service
Privilodges Le Royal - Apparthotel in Annecy is the perfect place to stay. It is very affordable and has neat clean apartments. The staff is most helpful and efficient, there is a nice fitness room, and the location in the old town is ideal. no
Central location was good. 5 minutes from train station and 5minutes to lake. In the heart of the old town-so easy to get around.
Liked having cooking and refrigeration facilities in own room. Also access to laundry facilities and free internet access
The location and the parking. Our room was not very comfortable. We were in a studio on the basment floor (room 6 I think). We were two adults and a baby and the room was quite claustrophobic as the window couldnt be opened and it didn't provide any view. Furnishings were cheap and stark in appearance and the sofa was very uncomfortable. We ended up just leaving the bed pulled down as it was more comfortable than the sofa. Room could have been cleaner. There were dirty tissues behind the bed and the mirror was marked with what looked like paw prints. I would stay here again but not on the ground floor. I'd book a more expensive apartment if staying here again.
This is a great hotel if travelling with children - the apartement style with 2nd bedroom and kitchen facilities are fab. The photos/description don't do it justice as the room are a lot more comfortable and cosy and the bathrooms more modern than they look. We didn't have breakfast at the hotel as there were lots of lovely pattisseries close by. The location is great, overlooking a small square/playpark, within easy reach of the old town and lake.
Location, modern, design, clean, comfort, price, staff. Everything was very good. I have no negative remarks to do. Strongly recommended.
good location with parking lots and convenient studio with kitchen facilities.
The new rooms are nice. The destination near to the old town ist brilliant.
Thé location in thé center of thé vit, its parking, the nice appartment Nothing
it is situated nearby all main places of interest to diminish very specific smell in the hotel
Our room for 4 people was clean, modern, and spacious.
Quality of room. Cost effectiveness and the fact that pets are allowed there.
Central location, easy to reach, quiet, clean, friendly staff, garage available Still constructions around/in front of the hotel. Not clearly labeled, rather a small label above the parking entrance. I presume, these items will be fixed soon.
it is a very practical design of the 3 pax bedroom. Comfortable and modern and well equipped of everything. it will be good to have a signage on the main road to guide to the entrance of the hotel.
Our room wasn't ready, so we were given a free upgrade... Very accomadating! The staff was VERY friendly and helpful, which was not the feedback I saw on most existing reviews.
Location of the hotel is excellent, few minutes walk from the city centre. Staff was very friendly and welcoming - no issues with them whatsoever. I would totally recommend this hotel and I will try to book Adagio from now on, whenever possible. Our room was leaking heat like crazy - not sure if this was specific to our room (top-most floor), the top-most floor as such or all the rooms. There was also a dust cover on the floor around the bed, which should not be there.
Definite advantage having the option of self-catering - very well equipped kitchenette. Hotel room was of a good size with comfy bed and beautiful en suite. The front of hotel is in a predestrianised zone, so when arriving by car the hotel was difficult to locate. Also their carpark is not immediately obvious, but this could be due to building work.
Its location The service and the food in the main restaurant was very poor and the head waiter ignored our complaints
The setting was fantastic and the facilities were very good. Staff were both friendly and helpful. Rooms were a little small for the price and the hotel bar prices were prohibitive and double the cost of lakeside cafes/resturants in Annecy which is only a short walk away. (9 euros for an orange juice !)
pillows, bathroom, robes, view, inside space itself (i.e. dining and sitting areas - I could imagine having a wedding there), staff (friendly, helpful, and excellent English), dvd player room smelled bad, farther away than indicated on map - quite a hike
Proximity of the hotel to the old town. Hotel was expensive. Room was very small. Shower not up to date and bathroom could do with an update. Spa was not as good as the photos made out
A lovely hotel in a supurb setting. The restaurant was too expensive and closed on Sunday! The brasserie was not open at all!! No English channels on T.V.
Good access, free parking, wi-fi, good but very expensive breakfast. Rooms were small for the price and our room was under very noisy stairway. When I complained next morning I was changed to another somewhat less noisy under another stairway. Staff did their best but basically they are stuck with the small, noisy (but well equiped) rooms. No English language TV was available in the room yet CNN was available in breakfast room- I was told they were in middle of changing to a new service and nothing could be done and no credit was offered.
The lake/mountains view and the swimming pool. Oh, yes, aplenty: lack of comfort - small room/bathroom, no aircon (worse if room under the roof); unprofessional, immature staff, unable to answer simple questions about the place but suggesting we should go to the tourist information office downtown instead! One morning breakfast service was appalling, but the hotel manager was 'unavailable' (en rendez-vous) to take comments directly and never replied to our complaints. Hotel restaurant was rather pricey for a family with children, hence the need to sample the restaurants downtown; plenty of choices there but the return to the hotel problematic in the dark. Romantically involved couples of all ages may find this place attractive for a night or two but a longer stay is not justified.
fabulous views from the pool noise from the staff quarters in the early hours. difficult to to get into town due to lack of taxis. Expensive food
The hotel is lovely - quite a business hotel though and the breakfast and food quite pricey when paying your own way. Not ideal for families because of this. Location good - you can walk down to the lake and town in about 15 minutes and the view is fab.
I have a very unpleasant surprise when I came back at home :they deducted from my credit card a surcharge amount of 50 Euro without any explanation.When I asked them by mail I recevied a very cold explanation that is a guarantee and they make up a copy of my card.I am sure that it was normal to explain me at check-in if is necessary a guarantee
proximity to centre of town. Also, restaurant facilities were very useful as it was pouring with rain in the evening when we were to go out for dinner, so we just stayed and dined in the hotel Only slight problem was all the works going on around the hotel. Access was difficult. I know this is only a temporary problem but perhaps a space to offload cases and children whilst going to search for a car park space would be good.
Good breakfast. Clean. Helpful staff. 3 people in room but faclities only for 2. Poor direction to find hotel.
The hotel is close to the old city center (walk distance), great breakfast, bedroom spacious and comfortable.
Very friendly staff, overall good hotel
near by the train station,only need to walk for 5 mins from the station.And basically comfortable. meet an unfriendly ,bad English staff at 23 o'clock the day I arrived.
It is close to the train station. The security is fine. The pillows are not clean enough.
Clean and comfortable hotel, at convenient distance from train station and Annecy's commercial area.
Convenient location, nice room
The position was very good, only a short walk to the lake and canals. The position of the hotel was directly above the railway, and although on the fourth floor you could hear the railway, but not enough to complain about, the fact that you could only get to the hotel from one direction was also a little annoying.
Good location, friendly staff, nice spa and room. Street noise was a bit loud, although got used to it after a couple of days.
Excellent little spot for a city break. the breakfast is truly excellent, the staff are really helpful, whole place very chic and stylish. Very good value for money and perfectly positioned for all the major sights.
Reception people are excellent. And Spa is clean and clean.
We really enjoyed the hotel - the decor was perfect, the room was comfortable and nicely organized. The added benefit of free Wifi was nice. The staff are very friendly and helpful and the location was absolutely perfect for access to the bus, old city, park, lake. perfect. We found the daily cleaning service to be a little lacking. Dirty towels that we left on the floor as instructed were not completely replaced, nor were sundries on a daily basis. The room was not vaccumed during our four day stay and got a bit worn and cluttered looking. The tub wouldn't hold water (slow leak). Everything else was perfect however.
Nespresso machine at breakfast. Air-con worked well and was nice & quiet.
friendy staff entrance to garage
The kind service, the jacuzzi and Sauna. Also the pleasant decoration Only that they do not have restaurant and the bar service closes early on the night
The hotel it self. No, at all.
friendly staff Efficient room; not very cosy.
Very good, comfortable hotel located very conveniently for centre of Annecy
Everything is nice except that you can really hear everything going on in the next room / toilet / etc. Other than that the hotel is very nice.
The location was good and the setting was fantastic. The building had a lot of character and the rooms were very comfortable. The breakfast was very good for such a small little hotel.
Nice decoration, friendly staff.I would visit it again!
Nice sitting room!
the balcony room was nice and the room had a fridge
quality of hotel although the hotel is about 15min level walk to the town the last 50 meters up to the hotel are very steep
This a very reasonably priced hotel for the area and the room is fine. The views are stunning
The location - beautiful views of the mountains and lake, only a short walk from the old town with its shops and restaurants, but on a quiet road. It would have been good to have tea/coffee making facilities in the room. I know that hot and cold drinks were available in the lounge, but it isn't quite the same. I don't know if it is particular to English hotels, but I've never been to one that doesn't have a kettle and sachets of tea/coffee in each room.
Peace and quiet Friendly and helpful staff No
Quiet out of town position with a good view of the lake. The bath was only suitable for a baby, the balcony was very small and there was no air conditioning. The result was that for the extra 50 Euros the room was poor value for money.
Our desk clerk, Thierry, was extraordinarily helpful. His English was impeccable....and he always had a smile on his face. We thought this hotel, in it's perfect location, was unbeatable. Contemporary bathroom, perfect lounge area, gracious staff. Perhaps the beds could use a soft latex or memory pad as they were very firm. Also beware that if you get a whirlpool room, the people next to you might have one too. We were awake until 2Am while our neighbors enjoyed theirs. The next night we chose a top floor, non-whirlpool room and were much happier with the quiet and the views (403 is a perfect room for 2-5 people)
the room was confortable e clean, the staff was very gentle, the localization is excellent, very central.
Friendly staff and location No
The hotel has a nice ambiance, a convenient location, spacious rooms and is good value for money
Location providing outstanding lake views combined with helpful staff and superior breakfasts. N/A
It´s a good option in Annecy, especially when you consider value for money.It´s enough.
very helpful staff Braekfast had a good choice. Very well situated
Our room was very comfortable, decor was lovely. Everything was excellent. No problems or complaints
Location was very good and while room was somewhat small it was comfortable and very clean. Our view was of the "courtyard" but actually the room looked out on a window box that sat on a small ledge...no view at all
Excellent location, the renovated rooms are fine. Good breakfast. Same price for rooms that were not renovated than for renovated ones. Bathroom in the non-renovated rooms not ok for a hotel of this category/price.
Reception is open 24h a day. Very small room even for France. Pretty expensive for such room and parking is not free too.
good clean accomodation, not far from centre of Annecy
the equipments like microwave. It's very convenient.And the Beds are also very comfortable no
good breakfast misleading info both on the website and in your booklet re distance from lake Annecy.It is not 5mins on foot more like 45mins-same applies to distance on foot to train station-at least 20 mins.
The hotel is clean and functional. About a 15 minute walk into the centre of Annesy with kinds. Good value for money Late check in 16h00
Excellent new hotel, conventient quiet location, very courteous and helpful staff, nice room design, good breakfast.
Large room No Restaurant, despite sign outside saying there was! No parking (except for small cars and a €7 per night fee). All the water was hot, even in the toilet cistern!
Convenience of being within walking distance of town centre No evening meal available on Sunday night
it was relatively quiet for a downtown location and the convenience of breakfast being offered on site was good for our type of trip. Gave us a good start to the day. Nothing really. For the price, it is what was expected.
extra excellent bed realy a wonderfull nights sleep posistion
Simply fantastic location, view, architecture, atmosphere. Just try not to take the "observatoire" room, it's nice but not comfortable.
Wonderful dinner at an excellent price. The staff were all very attentive and pleasant. Beautiful views from the rooms at the front of the chateaux and warm in the public areas despite being such a large place (we stayed off-season in winter). Some of the rooms are decorated in a quite tacky fake ethnic style (e.g African and Indian), not at all in keeping with what you'd expect from an old French house. But perhaps that's a modern French thing? Other rooms are lovely.
Excellent location with beautifull views, Cosy room, each with different touch. Very nice hosts, trying to make the stay comfortable. Limited choice in the restaurant - onyl gourmet menu (from 3 to 8 courses) - no chance to get some small snack. If the hotel is very far from nearest village with shops and restaurant, such service is a must. There was a cosy bar, but no one working there during our stay - it is far of 4* hotel. The level of service is similar to boarding house - often empty front desk, no concierge.The first night we stayed alone in the whole building. It does not mind to us - but this cannot happen in 4* hotel. We got a good price for our stay, so we can accept the minor problems but for the normal pricelist level the service provided is not enough
very nice small castle with a marvelous decoration The service staff in the restaurant was not at all professional. Friendly but very unconfortable in their manner of serving. To talk to the guest the waiter put his face about 10 cm in front of the guests face, when the guest orders he puts his face into the menu so that the guest can not see it anymore (it seems he has a problem with his sight). To show what is on the plate when he serves he puts his finger almost into the meal!!
Don't take the breakfast - it was poor and very expansive! The place is beautiful but the room we stayed (blue) was disapointing- bed was too short.
excellent breakfasts , staff helpful air conditioning/heating in room too complicated and noisy
Location is good. Hotel very nice. -
Good quiet position within easy reach of old town and the town centre.
This is the second time we have stayed at this hotel. The staff are very nice and helpful. The hotel is not far from the old town of Annecy so is in a good position. The hotel also has a car park which is very useful. The rooms are clean and spacious. Would definitely use again.
On the first stay, the rooms we booked were excellent. Staff at the desk were extremely helpful and very welcoming On the second stay, a week later, I felt the rooms were very poor value for money. In both cases, the bathrooms were not of a standard I expect in a 3 star hotel
Good location, comfortable rooms, nice value for money
Helpful staff - especially Steff No
The only disadvantage of the hotel is its remoteness from the city center
Reception Desk: very friendly, Breakfast: good; Early cancelation after first night was accepted with no problem Rooms were to small: Should not be sold as a 2+1 Family room; Better cleaning and housekeeping needed
The hotel was clean and quiet with a good selection for breakfast. There were 8 of us staying and all had a really good time. We were a family group of 5 Senior Citizens and three 40-45 year olds. We were in France to celebrate my youngest sisters 60th birthday. She lives in Charvonnex France and cannot travel When we arrived at the hotel the receptionist directed all her comments to my brother-in-law who speaks French (he lives there) but was not staying at the hotel. 3 of our party could have managed but we also found out the next day that the receptionist herself also spoke quite good english. We felt a little upset about this.