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nice and central the noise coming from adjacent room when people walkeing, floor creaked and could hear everything.
Staff once notified of twin room mix-up were quick to resolve the issue- hotel was very good and would recommend/stay there again in future Original booking in process took aroung 15 minutes as person could not find the booking no lift service offered for my elderly mother - room on 2nd flr and no offer of assistance with bags
Relaxation a nice meal in the evening after exploring the Clyde coast then a nice comfy bed and a loveley breakfast and the staff were all wonderful. One of the few hotels where there was nothing to complain about
comfortable for business man nothing
Location and cleanliness. Comfortable beds too. Good for a business or a night stay and I recommend it in case the premier inn at the same location is fully booked. Reception staff not well trained, some have strong local accent without trying (or seem trying) to be understood and lack of basic hospitality politeness (i.e. smile, say thanks, please, typical hotel stuff). Food variety is limited and existing recipes although basic seem to take ages to prepare. For some reason, I ordered food at 21:10 and I was told that kitchen is not taking any more orders even though the hotel's schedule was saying dinner is served untill 22:00. I was advised to get take away and while I was checking the leaflets other customers went to order and then they decided to open he kitchen back. Strange...
near to the train station which was good,breakfast is resonable and welcome message from TV was quite welcoming. the heater was not working properly and it was very cold.Besides,we were given a twin room though we booked for doubled room.the worst was it was smoking room with smell of smoke although i booked a smoking room and it was annoying.
relaxing atmosfere a bit far out of town
Clean, quiet, good pillows, not too hot during the night & staff
freindliness of the staff
Easy access; good parking; speedy service
rooms comfortable, heating very good. very accessible for disabled guests. would have preferred 2 have a bath inour room, also more tea and coffee in rooms would be great, we went to shop and bought our own.
We enjoyed our two day stay in hotel staff were friendly and helpful.The rooms were clean excellent shower.Breakfast was continental plenty to eat self service.Good base to sight see ,plenty to do .We recommend this hotel and will be back later in the year.Good value for money
clean; quiet; helpful staff and nice breakfast- all good value! no
Greenock premises conveniently situated. Staff courteous and helpful. £29 offer widely advertised and very misleading. Variable daily rate of no advantage to guests here as Greenock is one of most popular inns - therefore not required to offer lower rates. This should be addressed. Why not introduce special rates for frequent guests?
Staff was very pleasant and accomodating. Resturant with motel was unsat. The food was tough and tasteless and all other selections were unavailable/out of and it was only 6pm on Sunday!!
Excellent staff, and clean hotel None
We found the staff to be very friendly and helpful. The position on the old docks is probably not the best surroundings at the moment but if they redevelop the dock area - it would be great. The best part is the view across the Clyde from the hotels northern side and the eating area. No complaints
really liked the restaurant and bar. Thought the staff were very friendly. I thought the service in the restaurant was pretty slow to be honest. Sorry!!
The staff could not have been more helpfull they were all superb None
Fantastic view of the River, friendly staff Hot water was not clear (had a brown tint). Room was a little cold at times.
The room was nice and spacious with breakfast having lots of choice. Nothing really, the person welcoming on reception when we arrived could have been friendlier but all other staff we very nice.
Location for our visit to family
The room was very comfortable and location was lovely. Only stayed 1 night and feel it would not be fair to comment. but the price for the rooms facing MacDonalds front of the hotel is just as the same as the rooms facing the clyde side which the views are nicer and lovely.
Really friendly owners who aimed to please. Good bar, good breakfast. Room very tired -dirty and stained carpet, dirty curtains, musty, dusty smell.
Breakfast was fine. Bed was comfortable Grubby, even the TV remote had things stuck between the buttons. Stayed two nights. Room not cleaned,no fresh towels. No telephone in room.
The hotel was central and the staff were very respectiveful and attentive. I was disappointed on my arrival that the room was not ready although booking in time said 1100 hrs. The room was a bit bare, maybe some pictures on the walls or cushions might brighten it up. I asked for a continental breakfast and was offered cereal and toast. I left my electric toothbrush behind and the cleaner had put it in the bin, however it was retreived very quickly and attention paid to my lost article.
Staff were very pleasant Room was stuffy, the shower was a complete waste of time
The Management were extremely welcoming, pleasant and helpful. It was obvious that the hotel was being refurbished as money became available to this small family hotel. The en suite bedrooms were getting there but the hallways had yet to be tackled. The breakfasts provided were very good.
None Tv did not work, noone was there on check out to complain to, bed broke, shower was cold, room was dirty