Good to know
|Distance to city center||3.5 mi|
|Nearest Airport||Shanghai Hongqiao Intl|
|Distance to airport||6.1 mi|
|"The rooms are very nice."||(in 8 reviews)|
|"Spacious room, nice wc,."||(in 12 reviews)|
|"Also, breakfast staff wasn't very friendly."||(in 14 reviews)|
|"constantly understaff w/ slow and poor service."||(in 9 reviews)|
|"Staff does not speak English"||(in 6 reviews)|
|"Carpet was badly stained, rainshower didn't work and water temperature was not constant"||(in 7 reviews)|
Time of year
Show reviews that mention
|carpet was badly||in 4 reviews|
|desk staff||in 39 reviews|
|hotel room||in 28 reviews|
|nice room||in 13 reviews|
|poor service||in 18 reviews|
|rainshower||in 2 reviews|
|shanghai||in 2 reviews|
|smelled of cigarettes||in 2 reviews|
|temperature was not constant||in 7 reviews|
|yan||in 2 reviews|
I have never been more appalled by a hotel's conduct. They tried to double charge for my room on check in, after a long and painful conversation they assured me no further money would be taken from my card. On checking my credit card statement, they had indeed taken the payment again. Despite me expressly saying I would not authorise such a charge, as it had already been paid in full through booking.com 3 weeks prior. I have now had to contact my credit card fraud team to deal with this as the hotel were completely unhelpful and unapologetic about their fraudulent activity.
Dirty sofa and floor, full of stains. Uncomfortable.
Being a 4 stars hotel in an International city you would expect better english speaker.
staff have to learn what is smiling and sense of service . hotel should be renovated - getting old
Nice hotel and the staff are very helpful .
nothing much .
The hotel has four restaurants and bars Benkay Japanese Restaurant features sushi, tempura, and teppanyaki; Serena Caf - All Day Dining offers casual dining with a contemporary genuine care service. The Lobby Lounge is a cozy yet elegant meeting point for light dining throughout the day, afternoon tea, evening cocktails and easy listening live music. Bar is a uniquely integrated bar concept, combining excellent food with great ambience and fun. The hotel is located five kilometers west of the central business district in the Hong Qiao Development Zone, home to the Shanghai Mart and International Exhibition Centre. Easy access to Peoples Square, the Bund and Pu Dong area are via the adjacent Yan An expressway.
based on 5,044 reviews
Things to Know
- Friendly atmosphere
- Clean rooms
- Good accessibility by car
Policies vary by room type and provider.
Most Popular Landmarks
- Shanghai Propaganda Poster Art Centre 0.3 mi
- Xujiahui Shopping District 1.5 mi
- Jade Buddha Temple 1.7 mi
- Fuxing Park 1.9 mi
- French Concession 2 mi
- Xintiandi 2.2 mi
|Shanghai Hongqiao Intl||6.1 mi|
|Shanghai Pu Dong||22.3 mi|
|Kunshannan Station||30.4 mi|