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pauline was very nice and looked after us ensuring we were ok and everything was to our satisfaction. the hotel and people looking after us was first class very happy nothing
friendly and welcoming - good level of quality Maybe some dried / fresh fruit with the continental breakfast
all very good no
Good hotel. Friendly staff. Not much. Room was a bit small.
Everything. I greatly enjoyed the Hotel, Moss Lodge completely. The workers there also so easy to talk and speak friendly. They act what we want to before we notice. So impressive hotel, Moss Lodge. Nothing.
I was on a short business trip and needed to stay for one night. I therefore needed a bed. I could have chosen a 2-3 star functional hotel, but found a 5 star restored mill owner house with very friendly staff for similar money. My room was very comfortabel with some nice touches - a jug of fresh milk in the fridge. No Sky so could not watch the Champions League (there was freeview).
Very comfy and cosy and staff couldn't be more helpful.
The staff could not do enough to make our stay enjoyable. The food and service were some of the best I have ever sampled. First class in every respect.
The whole experience, from being shown into the lounge and offered drinks on arrival to being shown out when we left, was sheer delight! The staff are wonderful, rooms spotless and bed very comfy, brilliant shower and fabulous food. Can't fault anything and we have booked to stay again in February when we go up for a party! No!!
very friendly and helpful staff which makes you feel incredibly welcome and like you are vip guests. clean room, decent facilities, excellent breakfast.
Friendly staff; excellent food.
the full breakfast, hot water from the shower, cleanliness of the rooms and comfort of the bed. ,the prices on the drinks.
staff were extremely helpful at all times and room facilities were of very high standard for the price charged for the room. food i.e evening meal was also very good (I did not have breakfast as I left for work at 6.30 am)Incidentally I have already re-booked the hotel for another 3 nights this week No complaints about anything
Quality of food en-suite to room was shower room only
We had an illness in family and hotel staff were very helpful. Also, we were going to a match and they gave good advice, particularly barman who was at 1968 European Cup Final !!
Noisey residents in adjoining room, child crying all night
The breakfast was delicious and the restarante and staff made it a pleasant experience. The fact that the headboard wasn't safe and the tv had parts missing, and the remote had missing backs and missing tiles in the bathroom
Staff were generally very polite and helpful. Good value for money I pre-paid £21 for my dinner via the internet but no-one at the hotel seemed to know what 'dinner' actually covered, in many cases the items on the menu does not amount to £21. I think it needs clarification on the internet.
We came to the hotel as we were attending a funeral the next day...so we didn't have much time to spend there, we had a comfortable room.,and enjoyed breakfast. Didn't like there was not enough toiletries in the bathroom...only enough for one,even then, one person couldn't shower with the size of bottle.
Clean, neat and quite modern Nothing
Refurbishment of room good. Accessibility of room. Twin room for myself and daughter (14) who was training for cycling racing next day at Manchester Velodrome. The walls were like cardboard and we heard everything that was going on in the next room all night (sex). Therefore no sleep. How should we complain?
everything its the secound time ive stayed for 2 weddings i loved it will defo coming in the future.
very comfortable bed Not happy at all, was woken by my partner at 4am as his arm was covered in blood, we found small pieces of glass in the bed, reported it to reception who said they would talk to room service but did not offer any compensation
Hotel staff were very friendly and courteous. Overall, for the weekend, excellent value for money.
I found the staff very pleasant, and the room comfortable The bar was never staffed, and it smelt of stale smoke, even though i was the only one in there.
Comfort and cleanliness Noisy room next to store Strange notion of advanced pay
Good friendly Hotel
Cleanliness of room and grounds were excellent, always a winner with me. On the website breakfast was offered at £11.50. Upon arrival was informed that it could be purchased for £7.50, if that price had been offered online I would have bought it.
Use of pool and spa area.
the rooms are of good size food is nice but waayyyy to pricey i have been charges twice on my debit card for the room, the staff is no not helpful. i spoke to someone over the was then went into the hotel spoke to them again about this matter was told refund will be done in 24hours and im still waiting for a refund 10 days later. the service is awful.
Comfort of the rooms,leisure availability
I stayed at the hotel with my daughter for two nights and we have a fantastic time. The staff were friendly and the facilities excellent. I will definately be going back. Well done!!
The food quality was exellent and restaurant staff friendly. The reception staff were however not rude but not frindley or engaging. Long wait for service while thry sat in their back office, A hotel that thinks its 4Star but isnt quite there
The gym and the pool/spa complex. Reception were very helpful Breakfast a little expensive
Bistro food was excellent - children where welcome. Didn't like that the children couldnt use the pool in sunday morning before we checked out - they were very disappointed only could go in 1pm until 5pm. Also service was very slow at breakfast on sunday morning and not much food left - no good value for money for what we paid for breakfast.
Convenient location for my business commitments, easy to find and easy to get to.The gym was good; I always look for somewhere with those facilities. Gym machines are tired and need servicing, e.g quite a few of the the headphone connections are broken. The piped music in thew gym was too loud.
Spacious with facilities including free intertnet access, Only stayed B & B so acnnot comment on food. Bar was helpful! The hot water was not hot. I understand they had a problem and were dealign with it.
Excellent food. The hotel was lightly booked (4 tables in restaurant used)so it seemed unnecessary to make me walk 500 yds to the farthest point in the building and up a floor.Next time I will request a closer room to reception
Noise made by staff late at night (e.g. moving barrels) at the back of the hotel outside my ground floor room window (104)
Ground floor room was comfortable and clean. Self service breakfast with very poor instant coffee. We stayed for a family wedding. The service throughout the function was extremely unorganised. Soup cold, turkey hard. young service staff which didnt seem to have a clue with no-one organising them. i would not reccomend hotel for a function but would for the rooms.
our daughters wedding was held here some years ago and we had forgotten what a lovely building this is with the original ceiling moulding , chandeliers and open fireplaces. I would recommend it and definitely stay here again. we ate in the fallen angel restaurant and the food was good, wine reasonably priced and service excellent
Being in business myself I always look closely at the way staff are towards customers.I must say the staff especially the bar staff were polite and showed great pride in their work.
Clean well appointed room, helpfull staff, excellant bar/ restaurant. Would definitely use again and would recommend View was not very good!
The meals were served very efficiently The furniture in the bedroom was slightly tatty - the wardrobe did not have a handle and a strip was wood was falling off it
Lovely hotel, real value for money, close to motorways, will use quite a lot for business clients
Everything about the hotel was first class
Comfy bed Woken by other guests getting up early
Very comfortable rooms. Friendly helpful staff. Excellent restaurant facilities.
Very nice with polite and friendly staff. Good sized rooms, well decorated and very comfortable. Good breakfast.
Clean room and facilities Have to pre-order breakfast, room needed airing.
When we arrived we were greeted by a very courtious young woman. She showed us to our room which was very nice and spacious. The breakfast was very nice, cooked to order. Would stay again.
The room was clean and comfortable. No information in the room. Not told how to contact staff. Insufficient towels supplied.
The friendly welcome, a freshly cooked breakfast,comfortable beds and plenty of hot water, on site parking.,freedom to adjust the heating. Noisy at night,because on a busy road. We should have shut the window!
We liked the friendly welcoming attitude of the owner and staff. My wife is recovering from an illness and was allowed to stay in the room undisturbed to rest and feel at home.
Lovely room, friendly staff and an excellent breakfast. No bad points.
Unfortunately the dining room couldn't be used because iof drainage problems
Clean, comfortable, friendly, value for money. Road noise (lorries 24/7)
Access,good hot traditional english breakfast,bright cheery room None
Very basic and seemed expensive. I like dogs but they have no place near a kitchen. Dont like to see staff smoking near kitchen either.
Excellent evening meal offered at a very fair price.
Friendly, inexpensive, laid-back.
The location was spectacular plus it was only 1.5 miles from my son's home. we were visiting new grandchild and wanted somewhere convenient to stay!! Would definitely stay again. The fact that the beer pumps were not working was a bummer as I prefer draught beer!!
Comfortable room, nice and clean
Meal portion size too small
A very peaceful location on the edge of the moors, but with a pub and an Indian restaurant within staggering distance! A pleasant roomy hotel with helpful staff.
Well located for Oldham and surrounding areas. Good value. Very clean and comfortable. Good breakfast.
The staff were very friendly and helpful Rooms very dated in decor and design. Felt it was overpriced
received a warm welcome, the room was clean as was the hotel, loved having a bath in the bathroom, the hotel had good parking and was nicely set away from the main road. The eatery next door was nice, breakfast very good. No
Clean & comfortable room. Excellent Breakfast
We were able to access our room room at 1PM instead of 2PM.
Was clean £9.00 for wifi is a disgrace
Designed extremely well, bright and cheerful, no dull corners, bar and restaurant were lovely, food great, rooms clean and practical, quiet, although we were near the M62 we heard nothing during the night, staff pleasant and knowledgeable etc etc we will return thank you again.
Easy to book. No fuss.
Clean rooms, Friendly Staff. Good food at the restaurant.
Clean, Accessible, Good Parking, Food and Bar on site, Sociable check in and out times, No charge for cancellation. Very friendly staff. Tv instructions and remote control were not compatible. Only one easy chair in double room No facilities for late breakfast on weekdays.
Comfortable, roomy and clean. Suited perfectly for our visit to friends. Hotel quiet especially with close proximity to motorway.
Good sized room, friendly helpful staff Parking space was a bit restrictive especailly when there was the Wedding fair on the Sunday
Comfortable bed Food
Wasn't in the hotel that long, but all in all it did seem to be a nice hotel.
The facilities and setting were very nice. Hot water pressure for the shower was nearly nonexistent.
Location Size of room Service at breakfast poor Receptionist overloaded and unable to give us full attention
the staff were friendly and helpful. unfortunately a cleaner walked in our room in the morning. our sheets were torn.
Good location within the town
Elegance, comfort and range of facilities in the room
I had a gorgeous room, one of the most beautiful I've ever seen, with an enormous bathroom and luxurious tub. Great water pressure, although my friends on the floor above did not.
Location Tv Channels Comfortable bed Window would not close in the bedroom so noisy and draughty - handle was broken off and locking mechanism was an old slider that was insecure Hot water was only a trickle - did not work on the sink tap until shower had been turned on first Not all items on the snack menu in the bar were available Shortage of staff who multi tasked between manning the reception and serving at the bar and food
Attentiveness of staff and the very good breakfast The hotel is tired. It needs sprucing up and redecorating. The brekfast buffet was cramped and didn't look good although it was excellent.
Dated shabby accomodation, sink leaked and shower ran hot and cold. TV remote didnt work. Wireless broadband only available in reception.
Service in Dining Room good The one bed was broken and unusable and must be replaced in room 4; we were moved to another room roon 9 - there was black mould in the corner of the bath/shower which has not been cleaned off for a very long time this needs urgent attention.
There was garbage in my room! Right next to the end table, easily seen. The shower drain was clogged so as you took a shower the bottom of the basen filled up with water and you stood in it while you showered. The shower leaks out of the side panel runs along the floor and soaks the carpeting outside of the bathroom door. The carpeting in the room overall was very stained. There was no lock for securing the door other than a door knob turn button. My room was on the ground floor and the windows secured with a clip latch only. I disliked my stay here very much. The worst part of it all was when I brought it up to the front desk management all they said was sorry.
It was close to our Family Smelling cigarette smoke from other rooms.Breakfast not on time and not hot food.We did complain to the hotel.
The staff were wonderfully friendly and helpfull. We arrived early in the morning and they did everything they could to make our room ready so we could have a rest after a long from flight from Canada
good staff adn relatively good price. handy location breakfast finished at 9am, no residents bar, small pokey room
Ease of access from Motorway Smell of cigarette smoke in corridors
Came back for a lunch after I left the hotel, got a nice lunch, they did not want me to pay for that!!! I expeected WIFI on the room but this was only in the lounge
The staff were very nice When we arrived we waited for 20 minutes before we were seen at reception. The window was open in our bedroom and it was freezing cold but the radiator didn't work. I was charged twice for the room, but later refunded. They were very helpful in refunding it but if I hadn't had enough money in my account I would have gone overdrawn and been fined.
All the staff were very helpful and nothing was too much trouble It is a bit tired. Failed to clean the room one day