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The restaurant The bathroom was pathetic, thetoilet didn't flush we had to use the waste bin. After reporting it it only worked once after the repair.A tile fell of the side of the sink unit & parts of the formica was missing.
Good value hotel. Decent breakfast and good evening meals. Bargain prices and a good choice overall. Would happily stay there again.
Staff were helpful and friendly The rooms lacked maintenance, with some basic faults not fixed. e.g Shower head loose and needing holding to use.
Good value for money. Food (Breakfast) was lovely. Decor was dated, but kept very clean.
Very nice girl staff
convenient to location shower could have been better
Nice hotel, good facilities No improvement on breakfast, often cold or without hot drinks
location next to sports center where my daughter was competing breakfat cold
I have stayed there before and the staff are always welcoming. When I asked to be moved to a quieter room away from traffic, this was dealt with quickly and without fuss.
Location, good breakfasts Hotel rooms somewhat outdated
Excellent breakfast and friendly staff. Sea Views, fresh air and easy parking. Pleasant parade of charity and antique shops in Tankerton. Confusion over lack of sea view. Hotel maintained messages put on booking.com are not received by hotel. Eventually sorted out.
Location on the seafront The hotel never seems to be "finished" in terms of refurbishment. Having stayed there 3/4 times either decoration of room or refit has not been completed..
On the seafront and within walking distance fom the raiway station and a short bus ride to Canterbury this was an excellent place to stay while visiting my elderly relatives. The room was clean, food was good and the staff were friendly.
Very comfortable room, nice and warm during an extremely cold weekend, well placed for a walk into Whitstable and trip to Canterbury.
The friendliness of staff and the way everything about our stay was explained to us Noisy people outside the bar late into the night.
I loved the relaxing nature of the hotel,lovely staff great bar, fab breakfast. Great sea view. No
The staff were very freindly and helpful The room was more basis than advertised on their website
Overall stay was very good and all the staff were very helpful and friendly. We had no blind up in the bathroom and mentioned it to one of the staff in the bar in the evening and it was dealt with the following day. Very good location for visiting family in Chatham and local amenities.
Friendly, helpful staff. Offered smoking room but now have none.
location , location , location
The location, friendly staff, being above the pub, the breakfast, design of room, view from room and restaurant,ease of booking online, checking in and out.
Location Could not get a drink 10.15pm 30th Dec? (Towels up)? No food New Years day (Breakfast) although guests were staying at the Hotel! No-one told. Limited food bar area. Very noisy rooms. Pets allowed to stay in rooms although told Pets not allowed. Carpets very dirty. Guests rooms wall very thin. Could hear everything through walls? Next doors toilet backed onto our Bedhead? The lady may as well have been in the same room, very embarressing. Hotel very tired and needs a total revamp. Given its location (on marina) Sheperd & Neame needs to splash the cash!! and soon.
friendly staff, good food at reasonable prices, real ales. rooms were very hot, so, some better form of air conditioning would be good, secure parking as we were on motorbikes.
The quiet. The helpfulness of the waitress at breakfast. No answer to phone calls. No night porter.
It was very close to local amenities and staff and hotel were very good As it was New Year Weekend both fish dishes on menu were not available on both nights we dined there. As a non meat eater this left me with limited choice
The bedrooms were comfortable and the decor had an interesting nautical theme. Don't be put off by the look of the exterior; it's much nicer inside. The lighting in the bedroom was very dim and the room was cold. Breakfast service was slow on the Sunday morning.
Situation good. It was a very busy pub not a hotel. Restaurant quality and selection fair. Reception desk was anyone one could get hold of behind the bar which was heaving!!!
Staff were well trained and keen to oblige. They willingly moved me to another room when I mentioned to them that the corridor outside the non smoking room room smelled strongly of smoke. This was meant to be a non smiking hotel. Breakasts were good. Parking was plentiful. Corridors occasionally smelled of smoke although this was a non smoking hotel. More reinforcement needed to ensure no-one smokes in the hotel at all.
Sheets and blankets! Duvets would be much more comfortable
Dining was good and we were well served by the staff who were very attentive. Breakfast was very good also The hotel was cold and my room was very cold being on the top floor. `it was near the lifts which was helpful.
the room service was amazing, food presented better tuen in restaurant massages not very good as just seemed to be rubing in the oils! long service wait in restaurant
The whole experience - the room was very comfortable; the staff were really helpful and friendly; the breakfast was excellent. We also had the Sunday lunch carvery which was really good, and excellent value. My parents complained that they were disturbed by loud music from a wedding party, but since this finished at 11pm they were able to get to sleep reasonably early.
The food was excellent and the staff very friendly and polite. The picture quality on the television was appalling on virtually all channels, otherwise my stay was very pleasant and most enjoyable.
Good service & excellent breakfast Food was a bit strange in the evening - (cucumber jelly??)
Staff were excellent food good and happy to prepare food not on menu All room sground floor, impossible to switch heater off not possible to leave room open all night
Lovely hotel radiator in room did not work
We stayed one night. Check in was straightforward and the room more than suitable for our purpose (visiting faimily near by)
the room was very comfortable and clean and the staff were great. facilities very good. some noise form a disco but nothing to heavy
On arrival there was a problem with the booking, I'm unsure whether the hotel had only received my details from you or had not received any details, but this problem was dealt with swiftly and courtiously. Access to the swimming pool was good. Breakfast was reasonable with good space between tables and no feeling that we were being rushed to finish our meal. The absence of double glazing in our room meant that we could hear the traffic on the main road outside at all times.
pool breakfast - no orange juice even when asked. Breakfast very very dry as it was left sitting around on the hotplates for a long time
arrived at 3.45 pm, room was not ready had to wait until 4.15. hence missed the wedding
i like the sauna and pool nothing
Staff were pleasant and smiley, room very clean and comfortable. Food excellent.
really helpful staff ,i will return and recommend you.
The leisure facilities: Gym, swimming pool, jacuzzi, sauna and steam room and the breakfast I suggest each toilet room has WC brush and air freshner
The proximity to where I needed to be and the free wifi The lack of pressure in shower
Friendly staff, cleanliness, breakfast, architectural design of building Toilet was cold, decor could be better
Their breakfast was good as well as the good choice of TV channels The seperate toilet and the uncomfortable mattress
It was comfortable and included a good breakfast. It happened to be in the town where I needed to stay. The separate toilet was a minor nuisance.
Freindly, although we have stayed there last year and ten years ago.
The added touches. soap, dressing gown, clean cup & kettle. tissues in room, fan. variety/extra tea bags, coffee ect, biscuit. Good working shower. Not applicable
Lovely breakfast, with fresh tomatoes and mushrooms. I arrived just before 7am and they were ready to serve. I was abke to get bbc radio 3 and 4 easily.
Made to feel welcome, very comfortable room and delicious breakfast.
could come and go as you please
The room was very well decorated and furnished. We received perfect customer service - even from someone carrying a pot of paint!! The room was quite cold when we got there but after the heater had been on for 15 mins it was cosy!!
Newly refurbished rooms. High standard of cleanliness. Ample free parking. Polite and helpful staff. Good selection on breakfast menu which was very tasty. Good location, situated in nice quiet parklands just a few minutes drive from Faversham town centre. Not enough wardrobe space. No chest of drawers for clothing. Poor lighting in bathroom and no shaver point. No clock or phone in room. These are only small points which may be addressed once refurbishment is complete and did not spoil our stay at all.
Room provided all required facilities. Large comfortable bed. Good service and quality of breakfast. Parts of the room were not warm enough. Lighting was not adequate/appropriately arranged to support working at the desk.
Great location, nice quiet countryside, lovely hall and bar, nice food, very welcome, worth a visit but check events there, doing a few and might be worth booking in for! Room was cold, when arrived.
Reception, restaurant,views and peace and quiet. Bathroom.
The family who run this hotel are really trying, it is a new venture and they deserve to succeed. They are friendly,cheerful and helpful. The dining room is light and pleasant and breakfast was very good. Our evening meal was of a fair standard and value for money. If I had not previously booked and had just driven up to this hotel I would not have even entered,it does not look like an hotel and the surroundings are rather derelict as this is part of an older hotel that was destroyed by fire. However I would have been the loser. They still have some way to go getting things quite right in the rooms (mirrors and electric plugs etc and no glasses in the bathroom) but these are only minor.
Excellent staff - the 2 guys are extremely friendly and helpful and making an enormous effort. The rooms were well decorated. Lumpy bed on 1 side. Shower going hot/cold.
Very helpful staff, they have made a real effort with the new rooms. Very pleasantly surprised and will come back again.
The hotel is in a lovely location and the rooms are comfotable and clean, There is a nice bar and lounge area. No bath in the room and a very small bathroom.
Clean friendly place We only wanted to book a single night,but we were instructed there was no available rooms but when we then put in for two nights suddenly there was rooms available.So we had to stay two nights double the price.
hotel staff very helpful bed very poor quality food in resturant i e evening meal poor breakfast excellent
cleanlinness of room also good location, access to some very nice places.Food very close by.Very helpful when we required another chair. Milk in room never tasted fresh.Only one relaxing chair .Was more than we thought we would pay.When you have a room with two people in I do not think we should have to ask for two Chairs!
The receptionist was very good, and explained all the facilities. The room was exactly as expected and was pleasant enough for one night. I do feel that Premier Inn's should use 5' beds not 4' 6". Traffic noise with the window open, too hot with it shut. (There was a small desk fan .... too noisy)
The bed was comfortable and the room was clean. I was very disappointed with the frayed towel that should have been thrown away months ago and the leaky toilet. We left a day early as we felt £83 per night was too much foe a mediocre motel.
Catered for the elderly with disabilities Fire door closures were noisy
New spacious rooms, clean, friendly staff, restaurant next doors, no unnessary luxury like telephone. Too much noise from the traffic.
Room was a little shabby and cramped for a family room
Hotel staff exellent None really but room could do with flat screen tv
reception staff very helpful with local information
Brasserie very nice and good food, pool area excellent First room had water runnimg noise all night so we changed rooms the following night, fan in loo was dirty and not working or very low flow & also when the second room was cleaned before we used it there was a vase on the floor behind the dressing table this was missed.
Nice environment and a very good restaurant My colleague and I booked early morning alarm calls for 8.30 am (just as a backstop in case we slept through our own alarms). It was annoying that, for both of us, we got these calls at 6.00 am and no calls at 8.30 am. I could not get back to sleep again after the 6.00 am call!
Easy to find, clean, friendly. Breakfast excellent.
Great to find this hotel after having to stay in some other pretty awful places in the area
At time of reservation I asked for cot as I said I was travelling with my young son. On arrival the cot wasn't in the room and my room was on the second floor. Not ideal when I arrived with my son in his pram as there is no lift! Someone helped carry the front of the pram up the spindle staircase while I followed behind with the heavier part of the pram and bag hanging on the pram and a rucksack on my back. Not ideal at all. When I was checking out I rang reception 3 times for help, they didn't even bother to answer the phone. I started to try and get down the stairs myself with my bags and son. Some helpful work staff on the first floor came to my rescue. The receptionist would have realised this and didn't even bother to apologise.
The location was convenient to our requirements No access to lift after 10pm
Lovely room (no 14), huge bed, excellent customer service and delicious breakfast even though very busy with a wedding party. Nothing to complain about
Decor and colour scheme were restful. Atmosphere was comfortable but relaxed. Good location for Leeds castle and various nature reserves. The meat in the main course of both myself and my companion was tough on the first night, is that a complaint? The meal on the next night was superb.
Immaculately clean room, excellent breakfast and evening meal. Friendly and helpful staff. Nothing