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Price, cleanliness of room and quality of breakfast served Receptionist stood outside the hotel smoking! Only 4 channels available on tv
Close proximity to meeting the next day. Arrived too late to have dinner, not offered any other food as substitute. Had 1/2" thick pillow & told no other additional pillows available. Room so small it was like sleeping in a cupboard. Breakfast cooked all at once so fried eggs looked as if kept warm for the previous 2 hours - asked for a fresh egg to be cooked but told that was not possible. My stay was altogether a bad experience.
Receptionist was really helpfull, organisied taxi for early in the morning and iron & iron board so that I could press my clothes Bar stuff unhelpfull- arrived at 9,02pm but while they had food on Display I was told the kitchen was closed. Best offer was to ring a "take-away"!!!!!!!!!!
The rooms are very nice, clean, facilities good. Bright and airy, plenty of parking. No problems what so ever!!!! Breakfast could be worked on....slightly unorganised...but ok.
Upon arrival, the hotel had not booked the correct number of rooms for my party. They admitted this was due to an internal administrative error (not related to www.booking.com). After a 10 minute wait in reception they managed to find a spare room which we could utilise. However, just after midnight, a woman let herself into this room where one of my party was asleep in bed insisting it was her room. My friend attempted to call reception to try and sort the matter out but there was no response. When this matter was raised with reception the following morning, no explanation was offered and we received no apology.
The location was good for Dunstable and the surrounding area, security cameras gave confidence that the car parking facilities were safe. The hotel fire escape doors at the rear of the building were often left open, this did not give confidence that access to the rooms was restricted to guests only, poor security.
The food was ok in the pub next door Rooms run down and need refurb, need new tv's
the food on offer in the restuarant was excellent. especially the carvery everyday
Standard of room for price paid, ease of parking and access. Simple booking in procedures and also check out. Standard of catering at breakfast and dinner was not as good as when I stayed before.Prefer buffet breakfast although service staff were very giood
Friendly and helpful staff
Staff were pleasant and helpful Problem with shower, would not turn off properly
Unpretentious Food not great. We only had breakfast.
It was convenient for my requirements. The hotel entrance and car par was difficult to find and the hotel itself was drab and dreary inside. It smelt of cigarette smoke. There was no-one at reception when I arrived and no bell available to call anyone.
quietness no plugs for electric razors in the bathroom
This hotel had plenty of "old world" charm and was located in the small town of Royston which had some interesting history to offer, particularly its cave, as well as being surrounded by pleasant countryside near to the city of Cambridge.
The period features, wonky floors, fresh clean bed linen, plenty of hot water for the showering. I couldn't fault the cleanliness of the bathroom. I thought the room was rather basic and small for a "Superior" room. I would prefer "real" milk and hot chocolate in the tea making facilities. The kettle also didn't boil but switched off too soon.
Very little No heating, no hot water, faulty kettle, faulty shower, shower tray overflowed
Charming exterior, nice location, welcoming bar area, room clean. Overpriced for the service offered - �96 for very small room and no breakfast incl (didnt stay for breakfast as �8 x 2 seemed expensive on top of �96 for very basic room). Shower curtain in bathroom was dirty and mouldy - strange as supposedly hotel just refurbished staff were efficient but not particularly helpful or enthusiastic. Check in was somewhat confusing as not immediately obvious where reception was located Map on hotel website was unhelpful. Entrance to car park is concealed and the roads in the area are part of one way system
Uncomfortable, soft bed.
Ease of Parking and location. A birthday function was in full swing on arrival with a loud disco going until midnight but reception told me they couldnt change our allocated rooms to quieter rooms. Choice of Breakfast cereals limited to coco pops. Fresh fruit would have been nice at breakfast.
Freindly staff, nice atmosphere. Electric heating caused me hay fever.
Lovely room Good choice and good value bar menu Helpful and friendly staff Nothing!
Food, Room, Bar area, Location
Facilities in the room Unable to provide any type of food after 9pm
The kettle in the room was not very clean, the shower curtain had mould on it Going to breakfast was told 7 till 9, i went for 7.15 and the man on the desk then told me it was only 8 till 9 so had to sit in the room. To quiet in breakfast room could of done with some back ground music, it was not very welcoming, was not explained how breakfast worked
very friendly hard working staff. Good food available and very comfortable room with good WIFI connection. Very happy customer
The manager was friendly and helpful.The breakfast was excellent value and the hotel was clean and tidy
There was an excellent booklet showing a walk round the village. Two hours very well spent.
The staff were terrific - very helpful and knowledgeable. The room was lovely.
staff were excellent, very friendly.
we had free food as the meal took so long to cook. The food was tasty.the landlord was kind enough to collect us when we could not find the location. The barmaid/waitress was friendly The bed was terrible we could feel the springs through the sheets. I could hear the man next door snoring. The room has no way to get fresh into it.I know you get what you pay for but this was not good place to get a restful night before an early flight, I was exhausted the next day.
The bar. Room wasn't clean. Breakfast consusted of cornflakes in the room and UHT milk. Mattress was uncomfortable. Walls paper thin, kept awake by snoring and phone calls next door.
Staff were lovely, very friendly . Rooms clean Rooms too small - bedding - old lumpy duvet needs replacing Bathroom - tiny - shower head broken
Excellent atmosphere :) Very quiet. Overall, excellent price for a quaint pub in Luton! Mattress was a little springy..:)
Staff were very nice Shower was faulty and to small so flooded the bathroom
I would just like to thank you for the hospitality shown to me and my colleagues on our stay at yuor hotel last week, I would definitely recommend you too any persons who are asking for a top class hotel within the luton area, all meals were of an above average and really enjoyed by all and accommodation is of a high standered, No bad experiences
Friendly staff, clean room,everything as it should be Cold room, acsses bad with luggage, no smocking
Proximiy to Luton airport. The room was far too cramped to fit 3 adults. They had run out of food to give the same sized continental breakfast for each guest.
Value for money evening meal. Cheap. Blocked shower with 'gunge' coming up from the waste pipe. Blocked toilet. Bad smell. ONe light fitting removed and bare wires hanging down. Basic breakfast served in room with no tables or trays to eat from - had to perch on end of bed.
Absolutely nothing The room was dirty and tiny the bed was very uncomfortable if this was the last hotel on earth I would go camping without a tent in november.this hotel is the worst I have stayed in avoid it like the plague.