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The view from the hotel was fantastic. The staff were helpful and the rooms were huge and very tastefullyl decorated.
Meals excellent, staff great and friendly, they put a lot of effort into you enjoying your stay. Miles from anywhere ...great location! The first room we were allocated was too hot and small. We were moved to a much better room on request.
Peace and quiet
£7:50 surcharge for a steak
The view of Robin Hood Bay
Excellent hotel, good facilities, excellent food, great service
The staff were very polite and attentive The bedroom was in need of modernising,and the bed was the most uncomfortable i have ever known.
Location and outlook is fantastic. None.
the price was a deciding factor we got a reduction on the usual price due to ? possible end of season-not enough rooms let at the full price.However thoroughly enjoyed our short stay there which was a 2 day break whilst son was on a school trip. we had dinner there on one of the evenings and although pricey was very nice and plentiful all okay no bad comments to make
Excellent location. Amazing gardens and external areas Room rate a little pricey for quality of room. Slow service over breakfast as all guests arrived at sametime and insufficient room in lounge to accommodate all guests in one sitting
Fine Edwardian interior, warm and confortable. Good breakfast; Splendid position - a few paces from the hotel gives superb views over South Bay. Can't think of anything!
The breakfast was very enjoyable. The staff on reception were rather abrupt and unapproachable also we booked a "superior double room" but were given twin bedded.
the food was good room was ok only the noise of the kitchen in room 230 was not good when we stay agen not in room 230 if posable
staff were friendly and willing to help without prompts. the hotel is set closely to the sea-front and town center. the only downfall was the parking facilities - having to unload then drive to park and vice versa the next day. The only downfall was the parking facilities - having to unload then drive to park and vice versa the next day. the 'set price' for evening meal was costly too!
general comfort and service. also the convenient location n/a
just thought it was a friendly place would defo stop there again only problem was there was one cup in the room and it was a doubble room
I and my wife loved the swimming pool and the breakfast I was not happy that most of the kitchens where not on due to upgrading so we could not order a bar meal and I did not like paying nearly £15 for 2 sandwiches instead and the car parking was a problem as it cost me £12.90 a day tp park the car
I liked the room which was comfortable and well furnished I have to use a walking aid and the number of steps made it very difficult. Absence of hand rails made it dangerous for me. I had to have a lot of help moving around.
Good location No car park, cold drafty room, old fashioned & tired decor, a bit too close to a Shearings hotel/holiday. The breakfast was a typical overcooked buffet, little fresh fruit or yoghurt not worth £15 each!
room excellent--- food excellent not very good at replacing teas, milk etc in rooms car parking a night mare ( and we live in London.)
Location of hotel. Hotel staff ar'ent really helpful at all. if you ask the restaurant staff any questions they were rude and did not seem to want to help at all. lifts in hotel also dont work.
It was an ideal location Customer service at both check in and in the restaurant was poor, staff appeared miserable and failed to make you feel welcome. In the restaurant tables looked unclean with streaky marks on them, plates were being cleared of left overs into black bin bags at tables and it was all quite off putting. Quality of Service was very dissapointing at this hotel.
Excellent location, decent rooms, vastly improved from ten years previous when I tried it. Reasonable entertainment, great happy hour. The fact I was charged twice for my room. Once by the booking agent Kayak/Hotels.com, and then again at the reception even though I said it had already been paid.
We booked the premium room and had 1 of the 4 towers to ourselves...amazing. -lots of building work being done...over 60s only really.
Though the room was a bit small for a Premium, the Jaccuzzi bath made up for that! I know its a hard job but, the staff could look a little bit more friendly and a tip bowl in the dining room, put Us off a bit!
Meals were good
juccuzzi bath the rooms we got looked like something from 1930s
I thought it stood up to its name Grand and the staff were very polite, friendly and helpful. I enjoyed every minute of my stay may it been a short one , look forward to having a longer stay.
I liked sitting in on the Line Dancing. I liked the view of the sea and the luxurious lobby. I also was taken by the friendly atmosphere and the staff were extremely helpful. The food was first class both the dinner and the breakfastand the resturant was awesome. I have been to many hotels in London and The Grand would top them all.
The historic building is very impressive from the outside and equally so inside the foyer with the huge staircase taking centre stage. The hotel had it's Christmas decorations up which looked beautiful. We stayed in room 640 which was within one on the towers, it has two windows with beautiful views of the beach and the town and is of a good size. The food was buffet style serve yourself with plenty of choice, soup. salad bar, hot buffet for main and various cakes, ice cream, mince pies plus cheese and crackers. The breakfast was great with fruit, toast, cereal and of course a full English available, this again was self service so worked really well for us. The general ambience of the hotel was very warm and welcoming.
good room and entertainment
Staff very helpful, especially in allowing us to uncrease our stay when our daughter was in hospital No
Surrounding area and village
Good food in the restaurant
The welcome, the help given by all the staff, we requested early dinner as we were going to the theatre at scaborough, this was done with no fuss or problem and was very good. The general atmosphere around the hotel was excellent nothing
The opportunity to relax and take in things at my own pace. Nothing major. Breakfast was fine, but on occasions a little slow.
peaceful surroundings, friendly helpful staff, relaxed atmosphere
Cleanliness of rooms,staff very friendly and welcoming. The restaurant tables were far enough apart for conversations not to be overheard and the tables with the curved seats made you feel at ease. The service was prompt and efficient.
the staff were very friendly and welcoming.
Excellent food and cosy room. Bar area was very quiet initially until music started to play.
We chose this hotel as it accepted dogs. The room was comfortable and very cleanroom and we had an excellent breakfast. Too noisy - wedding party on Friday night. Although our room was located the furthest away in the annexe you could still hear the music but made worse by noisy smokers in the courtyard.
had the feel of a family run hotel smell of stale smoke in communal areas
The staff were very good It was very 'tired' and long overdue a face lift
The location of the hotel was great, it was in walking distance of the town and the castle.
the room was very comfortable with a fantastic view of the sea
Cheap room, friendly staff. Nice location Room was small at the back of the hotel with a view of car park. Also hotel very expensive, breakfast £15. car parking £6 to give you few examples. Had cleaners banging on the door at 09.50 in the morning even though you don't have to be out of room till 11.00!!
We only stayed for b/fasts which I thought was nice and the help yourself side was prity good The placement of the lift was very poor
The rooms have seen better days and are a little tatty
The bar serves a nice pint of Theakstons. Very small en suite bathroom, very old tv with only the basic four channels.
The view from the windows was fantastic, a bay window with an incredible view of the bay and castle The hotel is obviously victorian with modern additions. This made some areas a bit cramped, for instance entrance and exit of the lift on the third floor (don't know about the other floors. however on balance this was a very minor inconvenience.
Wonderful Seaside view. The location was superb. A little cold in the room during the day.
Comfortable, but small room, great breakfast and friendly staff.
The breakfast was very good quality and service good also. Room was always warm. The matress on the bed dipped in the middle which made it a little uncomfortable to sleep on
the breakfast was excellent,the room was very comfortable and the owners were extremely helpful
The breakfast was excellent with a good number of choices. The bedroom was a bit on the small side but furnished nicely The bathroom was to a high standard but the heating in there did not work and it was really cold, we dreaded using it
The Ashburton Full House breakfast was excellent. Wash basin in bedroom leaked so had to use small hand basin in shower room.
too difficult to open front door. breakfast 8.30-9.30
Excellent breakfast. Parking space. Close to facilities within Scarborough. We stayed in the 'four poster' room. Unfortunately the bed was very 'saggy' - so uncomfortable. I kept rolling into the middle! The first night I was cold in bed, so we asked for an extra blanket.
ideal base for visiting the area
The incredible breakfasts and the cleanliness of our room and the hotel itself. Also it's proximity to the beach and town centre.
friendly atmosphere, lovely breakfast, and importantly parking off road
We liked the location, and the knig sized bed. The room was very comfortable and the breakfast was very good.
The cost of the stay was more than quoted on-line. I was quoted £54 and it was £60. Was not given a reason why.
We were very pleased with our 1 night stay. Room at very top with a good view. Great breakfast & helpful owners. 51 stairs to top floor so may be hard for families with young children, but you get a good view.
I found the staff to be very polite and welcoming and the breakfast was excellent.
friendliness of host and location
found it very plesent/ clean/'friendly/perfect postion for viewing would stop again if down that way doors slamed shut to quick
The food, the staff, the feel good factor! I would like my room to have been on-suite
DURING our stay at the stuart house the staff were excellent and worked very hard to ensure our stay was stress free. the breakfast was excellent, the room was clean and spacious. first class service, would recommend.
As they had space they upgraded me from the booked single room to an ensuite twin at no extra charge Nothing, considering the price
Warm & friendly welcome, nothing too much trouble. Breakfasts, excellent, plenty of choice, good quality bacon and other (local) produce. Stayed in Room 8, bay window with superb views across North Bay and beyond. Suffice to say, we stayed an extra night!
We really appreciated the personal service and attention to detail. A friendly and professional team clearly passionate about building their business. We enjoyed hearing about plans for further developing the accommodation. A most enjoyable stay; thank you.
Very friebndly and helpful staff and a very good Full English Breakfast.