home from home and better than staying in a hotel The room was very hot and at times noisy from the people above and from the nearby building work.Air conditioning would help rather than just a fan so I could close the window and keep out the noise!
facilities and room size were excellent value for money. Parking just across the road was very handy. a little out of town but as long as your know this it should not be a problem.
very omfortable and spacious, amenities were excellent
This is a catered apartment set-up. The rooms are very modern and beautifully designed. Cleanliness excellent, with breakfast in the fridge as an extra. Location is not the best, but Leeds city centre is about 10 mins walk away
there was empty bottles of spirits in one of the kitchen cupboards. (4)
I liked having a fully equipped kitchen and we were able to heat and cook our own food The toilets made a loud noise after every flush
The bed was very comfty! And had a lot of appliances The room and cuterly and glasses were dirty, we were up all night with people running around the corridors
Clean - well equipped - stylish - affordable - convenient Room was cold.
I absolutely loved the apartment, it was very modern, classy and chic. It was imacculate interms of cleanliness. And the staff at the reception were very polite, friendly and helpful. It was too far a walk from city centre.
Really friendly staff. I was travelling with a group of girls and we managed to get adjoining rooms which really great.
Competitive price for standard of accomodation Would like a discounted breakfast rate or price inclusive of breakfast
we requested a quiet room and go one! bathroom very nice, fabulous shower. evening meal offer was good. I found a long white hair on my pillow, +my hair is brown !
Very nice hotel There was a definate lack of parking which meant that we had to pay more than £20 to park in another car park
Well located for the city centre, well appointed spacious rooms with good bathroom facilities. Limited car parking available at hotel.
Friendly staff, good facilities in the room. Was a little surprised to find 2 additional beds made up in the room! Breakfast reaaly expensive.
Comfort, cleaniness and good location
Good value for money great location nice breakfast Nothing
The hotel staff were warm and friendly.,..The room was very clean and tidy. Price of daytime food was slightly expensive.
I had a pair of spectacles lost / removed from my table in the hotel bar and they were never found
The entrance/welcome, the leisure facilities and the distance into the city centre the room was basic, not what what we expected for the price we had paid.
the use of the health club facilities it was a bit basic for a hilton - I could feel the springs in the matras, there were old stains on the bedding and the bathroom door. There was no hairdryer. The cooling system was not clear to use and the room was very hot - opening the window was no solution as it was very noisy - not sure where noise came from. (on the tenth floor)
Quality of service, food, decor, comfort. N/A
The pool steam room and sauna The wine was very expensive
Location was great Bar prices very expensive
Location, comfort & atmosphere No issues
I found the location excellent. We needed to get the train and it was rightr beside the train station. It was also handy for the airport bus.It also turned out to be useful that it had a bar as the snow was bad and we couldn't get out one night.! Wake up call that we didn't ask for at 5am on both mornings!!!!!!!
Phil was very friendly and welcoming, the room was spacious, clean and comfortable. They serve a very high quality breakfast with a great selection (all local produce – none of the cheap sausages and cold soggy bacon you would normally get in a chain hotel! There is even a sheet detailing the farms and butchers where it all comes from!) Good location too – literally a 5 minute walk to the city walls and no more than 15 minutes to the city centre. Free parking right outside as well with a permit you are issued with on arrival – perfect!
The homely, relaxed atmosphere
We loved the friendliness and helpfulness of the owners, good local knowledge, immaculate room, very clean and bright.
Small friendly guest house, the rooms are spotless, tastefully decorated and the shower is great. The owners make you feel very welcome and the location is ideal, 5 minute walk from city wall and 10-15 minutes into city centre. We'll be back!!
The homely feeling
Reccomend highly. Peaceful. Tasty breakfast. Lovely room. Room 4 bed was a little hard.
Friendly service, excellent decor very relaxing.
Clean and welcoming No
The owner and his staff were great. The house was beautifully decorated and tastefully furnished. The breakfast room was sunny and the lounge was comfortable with lots of travel books to browse. No
Great value for money, really friendly and helpful staff - couldn't do enough to help. Great breakfast and would definitely stay there again.
The ultra modern decor & cleanliness of the room.Also perfectly sited in the centre of leeds. Hotel was superb.
Large room in good location. No parking, very slow check in
The fact that it was very well placed for both shopping and entertainment and close to the station The air conditioning / heating made the room very dry and I went home with a cough
the staff were very pleasant and willing to help. The reception staff had excellent knowledge of the surrounding area ie shopping centres. he bar area was kept clean at all times and service was always prompt. We stayed in room 606 and the only thing which my wife and me noticed was the iron burn marks on the carpet which were present and must have been done by previous guests.
The room was spacious with everything that you needed. Very comfortable and clean. Could have had more pillows on the bed and room service menu and fridge items I thought were overpriced.
Excellent city centre location with great views from the higher floors. Clean and pleasant room with huge comfortable beds. Check in was a little slow but it did seem that quite a lot of guests arrived at the same time so that was probably the reason why.
it was nice clean and cetral nice food and friendly staff would stay there again liked everything no complaints
the comfort and style of the hotel
Nice modern hotel in great location No
the bathroom was especially nice and modern the room was very small for the price i had paid. There was only one pillow per person, to obtain any extras would have cost extra which is disgraceful when people have already paid so much money for the room. The head of bed was against the wall which led out to the hallway, this meant every noise in the hallway could be heard at what ever time of the night.
The whole experience was lovely, the room was really nice and the bed was really comfy with good views of the city. just the cost of the mini bar being very expensive
Good location, walking distance to shops, bars and nightlife. perfect for a shopping weekend or a night out. clean, spacious rooms and good breakfast. Parking is at an extra cost and is 5 mins walk away
Excellent breakfast included in the price which made a big difference to me booking it and a good and speedy lift in spite of the hotel being busy parking difficult and shower could be more powerful - sofa bed was made up but was not needed
the bed was comfy the telly was good the building is completly soulless,everything is so perfect its too much.the toilet extract stays on permenantly and its noisey,the light switches all clunk on and off and you hear even your neighbours.
Centrally located (5 mins walk into the city centre). An excellent value Hotel.
the location by the Brewery Warf very expensive for the standard of accomodation and services provided
the price and convenience only reservation is noise between bedrooms esp late at night
The staff were impeccable in the level of service they offered. The room was clean and well appointed. The best thing thoug as far as I was concerend was the location.
Hotel staff did not konw about local attractions in the area, particularly the brewwery across the road.
Very little. Was on a nice street and it was good it had a bar but that's about it. Really one of the worst hotels I've ever stayed at and would not recommend to Americans. Rooms were like hostel rooms, the showe had no pressure and you had to stand in the corner to get under it, rough building, dated interior, awful bed.
The hotel was a work of art and so different from the chain hotels i would normally stay in for that price
Staff very friendly and helpful. Breakfast food cold
The building itself - fantastic architechture and interior design. The welcome (generally excellent). Breakfast was not top-notch but OK for the price
absolutely tiny room, totally overheated, and staff could not even bring me an ironing board (which didn't fit in the room anyway!)
We liked the older style of the hotel, especially the ground floor and staircase. too noisy, doors banging and people moving up and down the stairs, rooms need some sort of sound proofing.
location to city centre, staff friendly neeeds a lot of tlc. windows replaced, showers replaced...very basic for the amount charged
The evening meal in the reastaurant was excellent and very good value
The decor was fantastic
Me and my son where very please with everything about this hotel. Room comfort was excellent, breakfast was extremly good, staff very helpful & the price was spot on. Nothing notable
The friendliness of all the staff and the cleanliness of the accomadion. Also the hotel itself was a lovely period house with Art Nouvea Decorations Just what I have previously stated about the rooms being in what was called the Courtyard because one had to dash quickly into the main part of the hotel in wet weather.
Great rooms, central location very close to public transport, helpful staff.
The decor and the feel of the place. The staff were very helpful in particular the concierges It was a very quiet hotel, not somewhere I would go with a group of people.
The Hotel has been refurbished to a high standard and the facilities are excellent. Very helpful and firendly staff. Accessing the location by car around the City's loop traffic system. Better signage would be beneficial.
Right next to the train station. Room was perfectly nice except for shower. The shower was moldy...smelled moldy and looked moldy.
Room was fine - good bathroom Firstly I had afternoon tea - the scones had been defrosted for too long or were stale, and the cream was artificial. Secondly I booked an early morning call and newspaper but received neither
Easy access from the train station and near shops and bars. Staff were very friendly and helpful and I loved the hotel decor.
It was in a good central location There was no full length mirror in my room and the hairdryer was rubbish
Staff ensured we had a relaxing, hassle-free stay. The hotel decor was worth the visit!
staff and room shower was a bit naff
location - right in the center of leeds city. The bar was lovely and the reception area was grand soft pillows - pillows bit to hard!
I was very impressed with the standard and quality of the rooms and ease of access to facilities
Reception staff friendly and efficient. Pleasant room with very comfortable bed. Very central, but quiet in spite of being full. I find the keycard difficult to use in door, but maybe it was me being thick!
Hotel beds too soft
Very clean room and comfy beds and nice bedlinen. Good bathroom though shower mechanism overcomplicated! Yes, there were rows from the next door guestsin the corridor outside our room at 2am and 6am which was awful. We complained and got some money back.
Brilliant location in The Light - we met friends for dinner on the Saturday evening at a restaurant 2 minutes away, watched a film on Sunday in the Light and then had a late lunch at Brio next to the hotel. Also, liked parking in a secure car park overnight. Next time we will eat Sunday lunch at the hotel - looked great! Kept forgetting to use the key card to operate the lift even though we were told at reception.
The location was superb, the room was a really good size, it was very clean a comfortable. Parking. After being turned away from the light car park due to an ongoing murder investigation we had to park almost 1 mile away, when we enquired if we could still get the discounted parking vouchers availible from the hotel the guy behind the reception replied "we've got nothing to do with the murder". Very disappointing.
Beautiful room in a great location. Room service food was of a very [poor standard. As a solo female traveller I dined from the room service menu several times and was amazed that a hotel of such good reputation should have such a limited menu and poor quality food.
Very clean, nice facilities, great location, and good value for money No biscuits with tea bar!! Mini bar was empty!! Checking in and out was a long process as you only had one staff on.
Convenient to city centre, rooms quiet Parking still expensive even with discount. Smoking in bar, which is above restaurant area, but I guess that will all change in July!
the location close to shops bars restaurants the train station and bus station.. no
Staff very friendly,ideal hotel for short break rooms not very warm
The comfort and style. Good location and was really close to everything. Staff were friendly and helpful. There were a few minor issues Room was extremely hot but a fan was provided. It was noise in the morning with then Kitchen staff were making breakfast which was below our room. One strange thing was where we were allowed to keep our bags before we checked in our room...this room was unmanned unlocked. I would of liked to keep out luggage somewhere secure, although on request the staff did keep my laptop at reception instead Wireless access was poor had problems connecting.
very convenient location & availability of secure car parking; presentation of room; great breakfast; friendliness and assistance of staff - very helpful at check-in and check-out (included checking on our car parking and reminder to turn off car headlights) all good
Very helpful and polite staff throughout the hotel More parking would be nice
Good location Rooms were small and basic.
The room and staff could not be faulted. Would highly recommend.
Good food, comfortable bed and location was good Lack of suitable clothes storage - only hanging space no suitable draw space,. No room safe
It was very clean and fresh.
Clean modern room. Breakfast was great. Rooms to hot, beds to soft. Would like the choice of a bath.
Convenience of the hotel to the City centre The lack of a car park and the lack of additional lifts. To have one small lift in a hotel of this size is ridiculous.
Perfect breakfast, really lovely compact room. Friendly husband and wife team who where a great help. Nice and close to central York. Loved the place, Maureen Wootton
the breakfast was very nice, made from scratch. the bedspread, thorought it was dirty
staff were very good. Breakfast was excellant. It was clean. Very acssesable for getting into york room was to small , facilities in bathroom needed reviewing.
nice clean rooms and bretfast very good no
The friendly service & very comfrotable bed.
A comfortable, convenient hotel. A very pleasant stay. None.
Room was very small, but very nice and comfortable. Flat screen TV, hot drinks and ensuite all very good. Breakfast was excellent. Ideal for the single, budget conscious traveller. Great Value for money.
very friendly.nothing was to much trouble.food was lovely.all in all very enjoyable stay
Excellent value for money, perfect location and extremely friendly owners. Very much hope to retrurn.
Clean and friendly. Breakfast was very good..easy to find and flat ten min walk into center of York.plenty of taxi s available at reasonable cost if you don't want to walk.
it was within walking distance to the city centre and train station the welcome
The facilities were excellent. The view over Leeds from the 11th floor was fantastic.
Nice City Centre for Shopping. decoration work being carried out in the lobby.
The location was convenient, the room was clean and functional.
The view of Leeds from the 11th floor window The public car park facilities require a very late or early return to the car to buy a ticket which is very inconvenient.The breakfast offers poor value for money when compared with similar or more expensive hotels.
The cleaners gave us extra coffee, after a night out! They were lovely. There wasn't a lock on the toilet door!
For the price, the services and accomodation are fine. Clean, warm and moderately quiet. Very very basic room.
ok no parking
nice rooms distance from the train station, i was on my own walking in the dark and i had read somewhere it was metres from the station which is why i chose this hotel.
the friendliness of the staff the room was not cleaned properly on any day of our stay.
The location was fantastic for us just a short walk from the train station and near the opera house and shops. The room was a little small but very nice.
cental location. clean and quiet rooms. very helpful staff.
location Room was way to small for family of four. Not enough legroom to open suitcases, etc.
The room was of a decent size and was clean and tidy. The hotel was in a good location. The staff were pleasant and helpful The shower was not great in terms of water pressure. For the price of the stay breakfast should have been included and there should have been decent biscuits in the room. When we arrived there was not enough parking spaces for the two cars in our group.
Hotel was very nice comfortable rooms. Staff were very helpful
york its self not being able to park
garage parking was possible no air co in room and noisy corridor
we have stayed in hotels in london etc, which were a lot better value for money and definatly a 4star experiance! our room in the hilton york left a lot to be desired!!
The location was excellent.
nice and clean, "tight" basement carpark but with great staff and very good location. for what you get its a little on the expensive side but being right in the center of York some may expect to pay a premium.I get to travel the UK with work and have stayed in better hotels for less omney but it was still a very nice place. hotel was quite noisy till late but there was a wedding on down stairs so its all good.
Bags carried to the rooms, very clean room, good sized rooms cost for extra items, e.g. drink, foor etc.
Very friendly hosts without being intrusive, comfortable room/bed, excellent shower with plenty of hot water, comfortable home-like common room, CLEAN. Good wifi in bedroom and common room. Outstanding location. Charming. I would definitely stay here again. I didn't mind at all, but some travelers might find the room a little small.
Very good quality and perfectly located. A couple of minutes walking distance from the city centre. Not cheap but good value for money. In a quiet location, close to a beautiful park and with a public car park behind the building (£12 per day approx). Gluten-free bread was requested and they provided it with no trouble at all. Coeliac friendly.
Outside space, fair amount of TV channels, 24 hour reception and helpful staff. There were a few electrical problems with our room other than than there were no problems
Quiet inside and out. Attentive staff. We could not stay longer!
Initial welcome very good, room clean and comfortable. Like being able to leave luggage at hotel prior to check in. Rudeness of a particular member of staff ruined the entire stay. Female member of dining staff was overheard making derogatory comments about guest manners and tidiness in the dining room. Extremely unprofessional. Would have made a complaint when checking out but was given no opportunity to do so.
Clean, polite staff who carried my wife's bag up to the room, quiet. Would have been nice if the parking had been subsidised
Clean modern room and excellent batheoom Curtains had no lining so was very light in the morning then the church bells started to chime Very early for a Sunday morning
The hotel is a small family run hotel, but excellent have stayed 5 times now,5 min walk to York town centre
Breakfast was good, decor was nice, bed was comfortable and room was clean. Bathroom was freezing but the weather was exceptionally bad, no hairdryer in room, bathplug wouldn't rise to empty bath.
A good location, friendly staff, nice clean room although a little small, great shower and excellent large comfey bed Carpark a bit small, but managed to get a place
Staff were polite courteous and helpful. Room was comfortable and warm Shower stuck on 34 degrees but staff fixed as soon as I explained the problem
Hotel staff were very friendly. The room was comfortable. The breakfast was not great.
Location was OK and the hotel was clean. Hotel very basic, one heater in room, beds not the best and I had a family room and the two extra beds were just matresses on the floor. The breakfast is poor and it took us an hour one morning to get breakfast. It's OK for a one nighter but that's it. I have stayed in better travel lodges
Good value for money. Nice bar with bar food. Rooms are basic but satisfactory.
Helpful staff Flies. There also appeared to a large element of learning on the job by the younger members of staff
confusion in restaurant on how to order food after being shown to table by waitress many guests thought it was waitress service and did not realise that they had to go the bar to order food only after a good look round the table we saw the instructions(in red) on the menu holder
The staff at the hotel were very helpful even when a heating thermostat wasn't working and put our room at 28C she was able to move us to a cooler room. The room was large and my only disappointment was that there was only one chair and it was a double room so either my wife sat on the end of the bed or went to bed??? The chair was a straight backed chair again so not much comfort. Hence my classification as business. see above comment about chairs
New and very clean and modern. Good play area for children, but was very rowdy as was unsupervised and seemed to have a lot of children bigger than the recommended size. Poor service on arrival. Booked family room (two adults, two children). But the room only had the travel cot made up, and had to make up the bed our selves for our little boy. Plus as a family room there was no double bed in the room and when the third bed was made was not much room at all. We believe the room we were allocated was a twin room and not a family room. Very poor service in the hotel bar and restaurant, for evening meal and breakfast.
No telephone in the room.
Value for money, location, room and view from it. Very clean room well set out. On the eleventh floor there seemed to be a constant fan noise which we didn't think wasa the air con heating of other guests (we didn't have ours on). Great breakfast but the black pudding was not great, perhaps sourcibng it from the home of black pudding - Bury- would be better.
Service was excellent, food also excellent would definately reccomend this hotel The breakfast area was a little crampt
Excellent service and very nice room. None
Overall a thoroughly enjoyable experience. felt so comfortable I extended my stay another night.
Staff very friendly and very professional. Room was to a very high standard and very clean. No
Very good the staff very helpfull and frendley
The City Inn Leeds is a very modern hotel with an impressive imac in every room. Very clean and spacious bedrooms,excellent value for money. Being very new there was still much building work around the hotel, and the hotel was hard to find, poorly sign-posted.
Modern, chic, stylish hotel in a great location in city centre. Staff are excellent very helpful & friendly.
Very central Extra money for car parking
Very good level of comfort. Pleasant, helpful staff. Would have liked more milk with the teamaking facilities.
The view, the room, the bed, reception area We stayed for just one evening meal, from the carvery. It was disappointing. And i do like a pot of tea at breakfast rather than a tea bag in a cup!
close proximity to all attractions in york pillows were uncomfortable!
Comfortable rooms, good conference facility. Bar was not geared up to cope with the large numbers of customers during our stay, long queues and quite expensive. Not much choice of beers.
How close it is to centre, rooms very clean, breakfast lovely, the juice at breakfast was terrible watered down with no taste .
It's a good central location but not noisy, easy walk from the station. It's poor value for money.
location london prices, poor car parking and additional charge
Breakfast was great Overpriced for a room with peeling paint,faded wooden furniture,stained table and an opened packet of biscuits with the tea/coffee making facilities.I don't know if the smoking rooms are classed as second rate but l wasn't impressed at all.
The hotel was close to the town and when we finally got our room heated it was pleasant to stay in. Service in restrant and bar area very poor we went down for our dinner at 8.30 first course was lovely then we had to wait 10 minutes for chef to appear to serve our main course which wasn't very hot.
Great location comfortable room Owner/manager played loud music until 3 30 am had to ask twice for it to be turned down then off !
Clean room, friendly staff Room a little cold
It was a great location with beautiful views over the river
Good location friendly staff Dusty under bed
Good location, friendly reception Huge cobwebs, bedding smelled, pillowcases stained, bathroom dirty
Location only 1. Room cleanliness was poor 2. Bed linen was worn and appeared unwashed in particular cushions 3. Room decor was in bad state, craked walls, flaking paint, worn and dirty carpets 4. Toilet seat was broken 5. Shower head fxing was broken/loose so had to jam soap dish behind sower head in order to have a shower. 6. Limited, just 2 powdered coffee drinks available in room 7. Access to room also dirty and in need of decorating 8. When I made the booking I asked for b&b, this hotel did not serve breakfast 9. No parking available, closest car park approx. 2 - 300m away. 10. Old best with a very uncomfortable matteress and cushions
the owner was very friendly and accomodating, the place had plenty of character (being 400 years old) and the location in the city centre right on the river was superb. a great place if you want to shop, eat and visit the pubs and clubs it was a touch noisy at night from the pub next door but only until the pub closed. a reception would have been nice as you could only check in between 12 and 1pm and after 6pm which meant you had to time your arrival if you travelled some distance
The location was excellent, our room was overlooking the River Ouse. The room was nicely decorated. The bed was too soft for my liking but that is only a personal preference not a complaint.
York is a beautiful city, enhanced by the Waterfronts hospitgality and excellant food
In the city center, room window across the river More then a hotel, it's like hostel. No hotel personel especially day time, just a man who also looking for the restaurant under the hotel or the hotel on the restaurant :)