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Dirty, falling apart, incompetent staff
it was quiet. dead bugs in the bathroom. the hallways were filthy. it was very hot and the air conditioning did not work. room service was "Too busy" to deliver It appeared to be family run and they were way over their heads. Maybe Clarion should do surprise inspections.
The hotel was very easy to find and within 20 minutes of great restaurants. The bathroom was not cleaned when we arrived. There was hair on the toilet and on the floor. It was obvious the floor had not been cleaned in some time. The toiletries and towels had not been replenished since the previous guests. A major issue we had was that our entry door jamb was bowed. The door would only shut if you slammed it closed. The maid never did this, and left our room open all day long.
There was mold on the ceiling of the shower which was absolutely unacceptable. Who knows how long the mold was there. The room/bathroom was quite dated and appeared dirty.
amenities, gym and pool room not that clean, bathroom especially floor in rest of hotel dirty
The staff was friendly and helpful. Clean sheets and comfy beds. The bottom strip of lining was peeling off the wall next to my bed. Towels were a little starchy and our room didn't provide soap.
Not much - but I did like the soft bed. For one night it was a nice change. Dirty and creepy - unclean and they left parking lot doors open at night that's scary.
Needs repair and cleaning, wall paper peeling in the halls, carpet edges exposed. No elevator, microwave, refrigerator. room was not worth the price paid.
Just not clean over all. No refrigerator for my 14 days stay. Later when I asked they said some rooms do have but some don't.
Bed bugs. My daughter had over 40 bites on her arms and legs. We went to front desk, asked to change rooms (did not want to stay but it was 3:00 am and we had no where else to go). They gave us another room - door had to be pushed and slammed to close - was missing the chain lock. Hotel did not compensate us for anything.
Big indent in the bed. It should be replaced.
Staff was very nice. Wake up call did not work, even though I was told it would. Also the alarm clock in my room was broken also!
i like staying at this ramada plaza. very clean rooms and comfortable beds.
Front desk service is a perfect as it can get. Matt is sweet, knowledgeable and curtious. Rooms need some renovation
Rooms were clean and kept well during our stay. The hotel parking lot totally filled late evenings and the entrance could be more neat. There are trash, beer cans etc. visible when entering the hotel lobby.
I liked the location The Ramada was not clean. The rugs were dirty and there was an odor in the room. There was a cesspool odor outside of the building.
Staff location convenient restaraunt Expensive restaraunt
The rooms are excellent, and food delivery direct to the rooms from some local restaurants is very convenient. I also very much appreciate the fitness room and pool. Excellent place to stay when visiting Brookhaven National Lab! Very good breakfast as well.
Clean, modern look. Plenty of room for a family of 6. Very comfortable stay. Kids enjoyed pool (4' 11" deep end). Good variety for continental breakfast. Two thumbs up! Pool towels seem to be a scarcity. Could always bring bath towels. But it does take away from facility readiness.
We loved the location in the heart of port Jeff and the cute holiday decor. The room was nice and very big. The price was great. The staff was rather unprofessional. The 2 women at the front desk were having a discussion about their partying activities the night before and could barely acknowledge me when I arrived to check in. They continued their conversation throughout check in and only spoke to me when directing me where to sign and initial. It made me very uncomfortable. Also there was a lot of noise and banging from the floor above ours. It sounded like very heavy doors slamming. It's an old building so I can understand that they might not be able to do anything about it. But it might not be a good choice if you are traveling with little ones like us. Thankfully our 16 mo old and 4 year old were so exhausted from their travels that they weren't disturbed. Also their neon accent lighting is hideous and doesn't fit with the old nautical charm of the place
The name Hilton goes a long way in the hotel business and truthfully this specific Hilton Garden Inn superseded all my expectations. I truly enjoyed my stay here. My fiancé and I live about 25 minutes from the hotel. Once a month we like to book a room at a nearby hotel. We researched and chose this hotel specifically for the amenities. Plus their check out time is at a respectful 12 o'clock Noon. I can dig this myself as I am not a morning person. We actually requested check out time be pushed back to 1pm and without hesitation the young lady on the phone approved. This hotel is amazing. It has a nice fitness area with an indoor pool and hot tub. Their outside patio is perfect with comfy chairs all placed around fire pits. Outside is also equipped with a hot tub and pool open all year. They even have whirlpools right in some of the rooms. Our room was very clean. The decor was modern and warm. Bathroom was clean and bright. Every staff member we encountered was more than friendly and helpful. We actually booked another room tonight because we love it so much. It's our little getaway secret. When I walk the halls or go down to the pool or enjoy a glass of wine by the fire pit I feel like I'm on vacation at some exclusive luxury destination. Yet, I'm 30 minutes from my ever so busy life and home. So close yet so far! Amen! All experiences were likeable and enjoyable.
Very close to the Hamptons. The factsheets that were available about restaurants in the area, beaches, etc The hotel was cold - rooms ok but the main area the air con was far too cold. Breakfast staff were not particulary friendly
Staff was very friendly, rooms are great and we had a private jaccuzzi in our room!! Printers didn't work very well in the hotel business center, but we could fix it on our own!
The hotel was new and very clean. The staff was very accomdating. They allowed us to check in early with no additional charge.
New, beautiful, obviously well managed hotel on beautiful grounds. Everything was spick & span. Literally nitpicking, but they had no toothpicks at the breakfast room! Trafficwise the hotel is a trifle tricky to access.
There were a few hairs in the shower so that diminished the otherwise clean room. The staff and hotel pamphlets also failed to communicate the free offerings they had like cookies, coffee and tea and outside dining options. Aside from these things, our experience was fine.
Great hotel, beautiful lobby - nice rooms with comfortable beds.
The temperature in the hallways was e freezer. If you put it 10 degrees up, it would be more pleasent and you save a lot of energy
Staff ws attentive and helpful. Location to Eastern Long Island spots is perfect. Wine tour
Beautifully presented hotel with all round excellent facilities and well located for road access to all attractions on North and South Forks of L.I.
The front desk was very welcoming. We were able to get into our room by 2pm which was nice because we were expected to be at a party by 3pm. The queen beds were very comfortable. The pillows were soft. Everything appeared cleaned. Plenty of towels for two people. The bathroom was cleaned . The hotel was quiet, no wild parties while we were there. When we walked out to the main part of the hotel, a wedding was in the process. Very nice ! We would definitely return again ! The price and accommodations fit our needs ! When we first walked into Rm 403, the room smelled musty. I really think it was the carpet. It looked like it needed a cleaning. Otherwise everything else was clean..
Quiet rooms. Front desk clerk was over the top gay. Took me by surprise
Good and comfortable place, with very pleasant and helpful staff
my stay at the hilton garden inn was wonderful,the room comfortable with excellent facilities,i especialy loved the provision of a fridge,microwave,iron and ironing board and the spaciousness of the room......the breakfast was second to none,the buffet provided great variety and the excellent waiting service by the staff was fantastic and i felt i was treated with fantastic custumer service skills and all round......definetely a must stay and id recommend it 100% ......
Very convenient to the airport and centra to the area we were visiting The water pressure was very poor. The mattress was dipped in one side as if a large person had slept in it for a long time making it very uncomfortable to sleep in.
Everything we expected from a five stars hotel!
They tried to overcharge me 4 times, and I'm still fighting it, even though I showed them the Booking.com receipt, and emailed it to them again yesterday. The maid came at 8:00 Friday morning, and after I asked them to come back later, they didn't. I had to raid the maid carts in the morning for coffee and towels. The bed was more of a lump, not a mattress. The hot tub jets weren't working. The heater was spotty at best...I was cold most of the time. They should return my money, let alone overcharge me.
Stayed over to avoid Hamptons July 4th traffic. Right near the entrance to the LIE and the Tanger Outlet which is great. Grounds and property were immaculate. Pool restaurant bar looked pretty but we didn't partake. The only issue was that the room size was not commensurate with the $200/nt price tag. It was almost comical
My first trip to Long Island ever lol.. I couldn't had made a better decision. Great location near the outlet/hwy, hotel was easy to find, very friendly staff, very cute decor in the room. I was absolutely blown away entering the hotel lobby, it was unique and very cute. yes I have read all the reviews good/bad so I was prepared with all my request for a good napping stay lol I am extremely happy with the front desk woman and overall my stay. Everything was perfect. The toilet lol and the old ac/heating system they need to upgrade that it remind me of a motel heater when on it blows the curtain lol. Overall I love everything else about it.
Staff very attentive, accommodating and always ready help. Clean and quiet place where to sleep and do light work.
Clean rooms Nothing
The room was spotless and the bed was very comfortable; I particularly like the total non-smoking policy.
Clean hotel, good value, nice breakfast, good wait staff, indoor pool was a plus also exercise room access to road outside hotel
There was nothing I didn,t like about The Fairfield Inn by MMLI. Of course cleanliness is at the top of my needs and that it was.We would certainly stay again and also send anyone there. Good Job!!!!
Quick check in, rooms was beautiful, the bathtub is made for relaxation. Very unique and beautiful place. Wish I would stay for few more nights to take advantage of the spa. Needed to stay in the area, close to business and the price was just $20 more then a motel 10 min away. Will stay there again for sure next year. Stuff is very professional and polite. I really enjoyed my stay. Thank you!
Great Staff, Nice Rooms, close to airport
The bathtub was not big enough.
The beds are comfortable, there's a hot breakfast in the morning- it was everything I needed. Nothing
Ease of checkin Ac unit was not cooperative. Too cold no matter what temp was chosen. Rugs were not clean.
Close to everything, freeway, grocery stores, chain restaurants around, wish more local food but that's ok! Great location if you plan to do things around the area. We will stay again! N/a
Friendly and helpful staff
Friendly staff. Clean rooms. Bathroom fan didn't work. Bed was too hard
I booked this hotel to spend the long weekend with my family, I had a very good experience years ago in another Hampton in Staten Island, that's why I decided to book an Hampton hotel again, but this time was a really unfortunate experience. First I choose this hotel because it has a pool, so my kids might have fun when I was working in Long Island. The heated system in the pool was broken so the water was freezing cold. I brought this concern to the manager, he apologized saying that the heat has been broken for a while and he gave me one of the three nights for free, I didn't think this was the right way to fix this, because my kids wanted to have fun, they don't care about having a night for free. Then the housekeeping is not the perfect one in this hotel, they did it around 7 pm, and we had to stay out of the room with the kids waiting for a rude housekeeper to finish the cleaning of the room, and of course the cleaning was in rush and the room was not cleaned to the standards than a hotel like Hampton Inn should be. Another thing was that the odor vent in the bathroom was broken as well. So to end this nightmare, on Monday when we were supposed to check out, I went to work and I called the hotel around 10 am asking if they would be able to let my family check out late, because I was not able to get them on time, the desk agent, her name was Janet was very rude on the phone with me and she said that she couldn't let me do that, because they needed to have the room ready early, I remembered her that the housekeeping was done by 7 pm everyday during my stay and I was asking just to 3 pm, I was begging her on the phone, she started becoming angry and she said to me "so you want me to lose my job just because you want to stay until 3 pm? you got it" and then she hanged up on me. I called right back and nobody answered the phone for 10 minutes. Finally this girl Janet answered the phone, I asked her to transfer me to her manager, she said that it was not manager on duty, I asked for 1-800 number to start a complain and she put me in hold and then she transferred me with another lady who let me did the check out by 3 pm and apologized, but she said to me that she doesn't believe that Janet was rude with me or hanged up the phone on me, this made me more upset because this person was calling me a liar, finally I went and picked up my family by 12:00 pm after all this frustration. This is the worst experience in hotels for me and my family.
The stay was overall excellent. The location was perfect right on the expressway and a very short walking distance to the restaurants and multiplex movie theater. The room was clean and the staff was nice. I enjoyed the breakfast. It was a good experience.
They changed the rate on us last minute and despite the fact the I had called ahead to ask they never told us about the pet fee before hand, which was $100 for 2 nights.
the pool, breakfast
Room was really nice, staff very friendly, check in was easy. No hot water in shower , wife said she had warm water. when told front desk at checkout was told that probably too many were trying to take showers at same time, I'm in the heating industry, a place that size does not run out of hot water, front desk did not seem to conserned.since I was checking out.
Conveniently located right off the LI Expressway. Right next to Red Lobster and Smokey Bones restaurants. There is a pool but other than that there is really nothing for kids to do at this hotel.
Always nice and clean. Very comfortable, kind bar staff, will go out of the way for guests. Stay here often for special occasions!
Thedithl.email@example.com place is at an OK location There wasnt hot water to shower so I had to take a cold shower.
Hotel was nice and updated, some areas not very clean though. Breakfast was very good and staff serving were polite and extremely helpful. Breakfast area was exceptionally clean and well organized. Slept on dirty pillow, dusty room, bad ventilation with stoves (neighbors were cooking and were gagging), pool area not maintained. Had to ask several times for towels.
Front desk staff was very helpful. Stayed with a 10 month old and a 2 year old, and the outdoor playground was a nice distraction. Wish we'd had time to use the pool too. We were on a floor with a women's college sports team (I assume - I could be guessing wrong) and even though they were in and out of each other's rooms socializing, we only heard the faintest bits of noise. Either they were just excessively well-mannered, or the rooms were soundproofed enough (or we were that exhausted, plus we had the fan running all night) that we didn't hear much of anything. There was one spot in the bathroom that I wish had been cleaned better. I tried to point it out to the housekeeping staff, but there was a language barrier, and I didn't pursue it with the front desk. (You know what I'd love to see? A checklist of "this is all I need done in my room today" - the all or nothingness of housekeeping in a hotel seems out-dated. Somedays all you need is a couple towels and the trash emptied, and other days, sure you need the whole shebang. It would be nice if you could just indicate that on a card that housekeeping could use.)
Get better toilet paper. My only two complaints are better toilet paper and less fluffy pillows. Or at least, options; since there's 4 pillows, have 2 fluffy and 2 not-so-fluffy.
Staff was accommodating and friendly. Breakfast was plentiful. Room was a good size. Bathroom and rugs were a little dated.
Clean and safe. I can't stress enough about safety being a huge concern for hotels. I felt so comfortable walking around The bed kinda sucked
Very comfortable no
Free breakfast very good. Back door did not unlock with key.
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Location was the big thing for us. We did wine tours all over and got to see Montauk Point. That was on a Bucket List. The shower pressure was really weak. That's about the only negative we can think of. That should speak well to our good experience!
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Parking, wifi, breakfast, location, cozy & comfortable, friendly staff, clean & spacious rooms. No.
centrally located, near stores and resturants. No laundry faculties on site, no indoor pool, rooms could be updated.
The breakfast They allow pets and there was a tick in my bed and it bit me. I don't have pets. Lots of noise of dogs barking.
The location There were no USB ports in the hotel to use for cell phone recharge.
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