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Polite and helpful staff Tv to complecated
Freindly Staff Value for money size of room no bath
Hotel room had a strong smokey smell to it even thogh a non smoking hotel
The staff were very helpfull and the location being close to the NEC The hairdryer in our room did not work.
The hotel was comfortable When we entered the room it was freezing. There was no instuctions on how to use the heating/cooling system. We booked an early morning call for 7am, this was not forthcoming and as a result were later than expected for an engagement. When this was pointed out to reception at checkout all that was offered was 'sorry' I feel we should have been offered maybe a free breakfast as compensation.
ease of access to rail station & airport & NEC facilities. The staff were very helpful & polite. Would definately use this hotel again.
Efficient and friendly Staff Very good pool and liesure set up Room a little basic - very little toiletries and no biscuits with the coffee/tea making facilities
The public areas were very welcoming, the restaurant was very good and the staff were very helpful. The coldness of the breakfast room which was almost next to the front door.
Good food and good service Warm, ac would be a benefit
Easy access to NEC site The decor is a bit "tired" although I appreciate the hotel is well used 24/7
The breakfast service & food were both good & efficient The long walk and lack of lifts to my room
Excellent hotel, highly recommended
Convenient location. Low noise level from outside. Comfortable. Couldn't get a small snack with a glass of wine.
I thought the whole experience staying at the Manor was a very pleasant one, from the warm welcome on arrival the service at breakfast through to the help I received on departure. Nothing
It was clean and comfotable. the staff were polite friendly and helpfull
The Hotel was big but still very cosy. The standards of the rooms outweighed my expectations and I was upgraded for free as there was a better room available. I really couldnt recommend this hotel enough
Bars One bar closed early
Located near to NEC Staff inexperienced and not the most customer orientated. Quite expensive for the quality and the limited facilities.
A perfect setting in a beautiful suburb not far from NEC Good food and a friendly staff
The staff were very friendly even though the hotel was very quiet.Especially the lady who served in the Triumph bar and the food was excellent
We were close to the NEC (attending Crufts) Hotel easy to find, we were made welcome - no charge for our dog, (unlike most hotels/travel lodges). Breakfast delicious and service excellent! Had slight problem with leak on shower attachment (got soaked!) and bath taps a bit strange.
The relaxed atmosphere and friendliness of staff.
Food okay Reception - bloody slow. Bar - cold and slow servioce.
Lobby bar, reception service. No service at breakfast, cold plates, had to ask twice for tea, then had to get own cups, knifed forks ect... Off other tables, in view of waiters who did or said nothing. Room smelt damp and looked a little dated.
No draught beer
Good value at £59 but not if if it was dearer Standards have slipped in last 3 years Breakfast not so good No biscuits in rooms Had the nerve to charge residents to park there!
Good price, in a good location, it had very comfortable beds and pillows, nice fire in the bar. Buffet breakfast not great, the food was served too cold. And the temperature in the bar was too cold also.
Excellent value for money on the price we paid. Plenty of available car parking space. Friendly and helpful staff. Good location to Birmingham and walking distance to Touchwood shopping centre. Good breakfast and leisure centre. Its was cold. Very cold in the corridors and room was cold, as the heating system was not working. Vector heaters had already been given out, but extra blankets were delivered to our room very promptly. Only heating in the room was the bathrooms towel rail.
helpfull staff, good food, easy parking no
Bar meals poor paid £5.50 for jacket spud with cheese only just warm and the size was so small it would not fill a child. We also had a pizza at £8.50 which was one we could have gone and brought from tescos plus it was so over cooked I could not eat any of the edge as it was so hard and again only just warm.Plus the hotal as followed other hotels in which the customer has to make his owen coffee in morning which is out of a machine ( rubbish)
On arrival the receptionist was very un welcoming. She was ubrupt and basically rude. She was also unaware of the rate we had agreed with yourselves, although did accept it
the very large king size bed and the leisure facilities, food was also very nice no the hotel was very good
My room was very spacious, clean, comfortable, and quiet. Staff were very helpful.
nice and quiet in the bedroom
Spacious room The bar was noisy but one had to consider that there was a wedding reception
We were upgraded. Location to the town. Choice for Breakfast
The room was typical clean and servicable The added costs of parking and booking wasn't inclusive of breakfast.staff needed some customer care training and attitude seemed laissez faire and an impostion th\at they had customers!
We enjoyed the spa as we needed to relax after our long drive and our bad start to our stay with you. comment sent to customer service. Cold room and having to wait to have our breakfast.
The hotel was very clean and the staff friendly and helpful. The room was very comfortable with good amenities. The restaurant food was excellent and fairly priced. The breakfast was slightly undercooked. Tea/ coffee would be better as self service.
It is right in the heart of a very pretty village high street yet very close to motorway links and major towns/cities Room was smaller than I'd expected (though comfortable). Air conditioning might have been nice.
Very friendly and welcoming staff
Restaurant was great, food very good and nice atmosphere. Bedroom very cold and unfortunately I was above the boiler room which was noisy at times, but overall I couldn't complain.
Friendly staff, easy check in/out. Fantastic range of local restaurants
The room was bigger and more stylish than average, the bed very comfortable Nothng,
Food and bar area fantastic Terrible generator noise during middle of night, reported to reception in morning, but they were very dismissive, and did nothing. Very bad night sleep.
Nice setting, great staff & excellent value for money. It couldn't have been better. In addition the breakfast was excellent.
Very friendly staff and very clean bedroom/bathroom. Room was freezing on arrival. Breakfast was very average - the fruit on display was very poor.
Friendly, clean, good service and they went out of their way to give me a room earlier than normal check in as I had to change and go out quickly. Thought it was a bit expensive for what it was. It is not an easy Hotel to get around with lots of stairs to negotiate but then it is an old building.
The suite was fabulous and made our visit There was a large party staying and that meant we were in able to get a table for dinner.
Although the Ramamda double booked me they could not have been more accomodating. They sorted the problems out efficiently and I was given an executive room. The hotel is very close to town and the staff are friendly. Only problem was during my checkout; their was only one lady at the desk (she got flack for this) and it took 45 minutes to check-out, however stayed calm and tried her best. Breakfast a little dry but not horrible!
It was within walking distance of good shops, pubs and night life The bed,s were very hard
Staff very friendly Double bed was 2 single mattresses pushed together, no fitness facilities
Convenience and location for the NEC. Excellant accces to Solihull shops.
Not alot poor reception service
Cleanliness of hotel...staff were friendly Paying for Parking at the Hotel £8 per car per night
The friendlyness of the staff. Especially at Breakfeast .Asthey were very busy but coped very well .
The hotel provided an excellent base for a visit to Solihull for a personal visit for the funeral of a close friend. The standard of the hotel was not my highest priority. The strange arrangement of the car park and getting parking tickets validated.
position of hotel
A lovely hotel in a nice quiet location. The staff were very helpful and the room was very comfortable.
The hotel was as always excellent. The staff were very friendly and professional, and when in the area again will book Hogarths.
Staff were extremely attentive without being intrusive.
Staff were fantastic...rooms were very comfortable. Food amazing!
Easy parking. Luxurious room. Friendly staff. Lovely grounds.
lovely meal -friendly staff
Top hotel , great location . room spotless and modern , recommended all round .
Friendliness of all the staff
Helpful, approachable staff. Modern decor & food to very good standard in a traditional setting. Close to nec but in a quiet, country location. Comfortable rooms. Room could do with air conditioning
The grounds were lovely. The Bed extremely comfortable and it was great having a Jacuzzi, although it was very noisy
Setting is outstanding price of the evening meal
Dovedale view from our nice bedroom Fruit quality available at breakfast
Beautiful location. Nice bedroom. Good lounge areas. Lovely gardens. Bar food disappointing.
Staff very friendly and helpful None
Beautiful location right in the heart of Dovedale. Pleasant staff at reception and in the restaurant. Were there for two nights. The room for the first night was small, quite poky and contained a four poster bed that looked quite nice but was not full size, saggy in the middle and about three feet off the ground. Unfortunately as a couple we are full size and also quite saggy in the middle. To say I had a bad night's sleep would ne inaccurate. I did not sleep at all. Not a wink. It was like lying in a canopied hammock. In the morning I spoke to reception and said that we could not sleep in the same room another night and to be fair to them they were very good about it and changed our room. It did unfortunately spoil our stay however because we were so shattered that we couldn't really enjoy the walking we were so looking forward
Clean, well-appointed room; Excellent location; 4-poster bed unexpected surprise; excellent set price evening meal; free admission to Chatsworth House as part of 2-night package. Knowledgable and friendly staff. There were no bad points.
Lovely setting, good restaurant [although limited menu], numerous intimate lounges. Reception staff very helpful and attentive. Restaurant service excellent. We dined in the bar on the first night and the kitchen closed during our meal, and so we were unable to finish our meal! When we queried this with the bar manager he just smiled politely and disappeared.
wonderful location, very good food (breakfast and dinner)
Room comfortable and spacious. Efficient central heating. Reception staff friendly and helpful. Dinner expensive, no a la carte and only average quality. Breakfast badly overcooked! Hot water only lukewarm.
The location The room and the food.
The food at the restaurant was very good.
The standard of the rooms are excellent. A special mention should be given to the warm welcome given by the receptionist, very professional in her approach!!. A fantastic place to stay!!
i liked the room. it was very nice and comfortable. the view and nature was perfect. the people are very nice. i had a very pleasant stay
Beautiful setting & decor. Large, well appointed rooms. Excellent food. Friendly staff. A really pleasurable experience. N/A
Wonderful place, wonderful grounds, lovely staff and the suite was amazing. no complaints!
They upgraded us to a fantastic honeymoon suite. Amazing!
The rooms were excellent, the staff fantastic and the food out of this world! Shame it's so close to Birmingham International airport.
comfy bed, spacious bathroom, quiet surroundings poor singage, flashing smoke alarm over bed, no window blind in bathroom, I also felt the interiors needed brightening up perhaps with more fresh flowers!!! or am I just being picky????
Possibly one of the best hotel rooms I have stayed in! Lots of character with unique features and luxurious standard of finish. Highly recommended!
Comfortable hotel, good sized room and bathroom. Very handy for NEC. The food in the restaurant was expensive, and there did not seem to be any other option to the set price meal (ie bar snacks).
Great hotel Should be 5 star
Friendly helpful staff First room that I occupied, the heating was not functioning. After checking by staff I was moved to another room. Negative followed by a positive
Very welcoming. Staff helpful and friendly. Hotel very clean and comfortable. Facilities excellent. None
We loved the hotel and the room - talk about comfy! Disappointed with the onsite pub but verve was outstanding. The onsite pub food.
We enjoyed the starbuck in the hotel, gym facilities were good. Staff on reception were helpfull, trying to book us in early but in the end had no twin available until the normal check in. The locker in the gym would not open, the key was stuck, we waited over 10 mins for assistant. In the end we managed to open our selves and didn't see any member of staff. So they would have left us for over 20mins sitting in a towel in the changing room. No hairdryer in the bedroom, on requesting this at the reception we still waited over 20min, so agian delaying us for our breakfast. Seating in the bar area was stained and at the breakfast area.
After check in, my husband had to leave the hotel to meet some of his family. I was left in the room alone. It was during this time that a maintenance man knocked on the door. I found this to be strange as no one had said anything to us when we checked in and there were not any problems with the room / facilities. When I questioned him why he wanted access to our room he became incredibly cagey and nervious and said he would call back later and left as quickly as possible. he was not in any kind of uniform / had any id.
Quiet, except at breakfast time and in the restaurant. The televisions in public places had the sound off, for the most part. Meals available without having to go out. Essential as there was nowhere close enough to walk to. Use of a decent length swiming pool. In a handy location for my meeting. Cleaning and hovering whilst having breakfast. Showerhead only operating on a few jets. Poor lighting and high sound levels in the restaurant (not helped by the background musak). In answering 'yes' to the next question, that is a 'maybe'; it depends on the alternatives next time I have to spend a night in the vicinity. Small portions and bread or potatoes only supplied as an extra. In adequate warning of the credit card charge on the booking page and the amount was not included when asked to confirm on check-out on the website. The first I knew about it was when checking in at the hotel an saw and extra £2 on top of what I thought the room rate was. Television screens everywhere, tuned to different channels, are distracting. Nobody seemed to be looking at them, so do we need them ?
The room was very comfortable, staff were well trained, helpful, polite and cheerful. The restaurant was first class and parking was plentiful and convenient. The location was a little sterile (middle of a commercial estate) but overall - excellent. The thing I liked least was that there was only one lft, but in truth it wasn't a problem, just a little surprising.
The parking was free. Restaurant staff very attentive. Good breakfast. There were no toiletries in the room and when we asked for some soap, we were told that they were not supplied, but there was a soap dispenser in the shower. This entailled climbing into the bath to get to it but was empty anyway. Had we known this when we booked, we would have brought our own soap - so be warned. We had booked a meal deal which was advertised as a 'free meal on the first night'. It turned out not to be free. We were given vouchers which paid for some of it, but had to make up the difference with cash. Reception staff were not very helpful.
relaxing in plasant surroundings-allways enjoy use of facillities...good location for local attractions etc
I myself did not stay, I had booked for one of my bosses, but he came back strongly recommending the hotel for future use. Liked everything
Friendly, warm and attentive staff without being intrusive. Qualityof food excellant
Excellent rooms and facilities. The restaurant was particularly good.
pleasent staff and very posh but comfortable hotel
Bed was gorgeous and the grounds & setting very smart, but relaxed not applicable
The location Limited menu
Relaxing, Comfortable very well looked after, Very good food on both nights stayed. Hotel was fairly empty as booking covered the early part of the week
Location The plug in the bath in the room got stuck and was unable to drain bath.After reporting this to reception it took far too long for anyone to arrive to fix. This they couldn't do so i had to take a shower in another spare room the following morning. Evening meal room service was poor - quality of food very disppointing and very expensive for what it was!. Overall there was very little feeling of any welcome from staff and politeness was not something they adhered to. Hardly any appology for inconveinec with room
pleasant surroundings room smelt of strong disinfectant
over-pretentious chef. excellent quality, but too nouvel cuisine
The ambience, clean lines and very friendly staff Chef sent my dessert out (tarte tatin) so black it was charred; unbelievable. I tasted it anyway however it was inedible and I had no choice but send it back. I was offered a coffee and an apology but for a rosett rated restaurant this was disappointing. Also no mirror over dressing table in bedroom, a very basic functional thing that tends to get overlooked.
No hot water in one of the rooms and a party going on down stairs which we were not informed about so had to put up with late music past 12 midnight.
really flexible staff who helped us overcome a problem with our booking via booking.com one room was not yet re-decorated. However they explained that and gave it at a lower rate
the food was fabulous: the welcome was good and the help great: the room was quiet, warm and comfortable; the shower excellent the room smelt of smoke and there was a cigarette burn in the bathroom: the bedside light did not work
Friendly and helpful staff. Excellent room, clean and with good facilities. Good quality food with an extensive but expensive menu. However, there was a good menu of the day which was excellent. Nice bar area which was busy the day I was there. Would recommend. Wireless internet was not possible in my room as this was at the far point of the range of the router. Access is possible in most areas. If you are there on business I suggest you make sure you have a room with a strong signal.
The location was good, loved the modern decor, excellent Restaurant, easy access to the NEC. Will definetly stay there again.
A pleasant and spacious bedroom etc for the price. A good dinner, with interesting and well presented food that merits its GFG and AA ratings and a sensible and fairly priced wine list structured to get you to what you are looking for. Easy to reach the NEC but a long way away from the usual grim conference experience!
bed and tea-coffee making facilities, Molton Brown toiletries Walk up stairs to room with heavy luggage, room v. small, noisy (party until midnight below my room)
Small bathroom--only 1 bath towel in twin room.
Hotel understaffed,railway and station accross road,very noisy expresses during the night.On my second morning i decided to have breakfast,i had prunes tea and toast,waited over half an hour and waiter never came to take my cooked breakfast order.i could not wait any longer,too expensive at £15.00 for breakfast