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Room was very comfortable, modern, and clean Staff seemed annoyed at basic requests
This is an airport hotel very geared up for passengers who need to stay somewhere very close to Malpensa. They provide a free shuttle to and from Malpensa. Very professional, pleasant, well run hotel. I would rate it higher than most of the other hotels near to Malpensa. Hotel restaurant is good and reasonably priced. Even though the hotel is in a green area close to Malpensa and there is nothing nearby, finding a lunch or a dinner in the hotel is no problem. Maid using vacuum cleaner in corridor outside my room in corridor too early on a Sunday morning. I don;t usually expect to find this in 4-star hotels.
Everything was A+. This is a new hotel with lovely amenities, an excellent dining room, a fabulous breakfast buffet, wonderful staff, 12 minutes from the Milan (Malpensa) Airport by their convenient shuttle bus, and much more. It is a real find if you need to be near the airport for a morning flight. It is in the country though, so don't plan on wandering around town.
Clean,quiet, friendly staff, best buy
Very nice hotel - staff were excellent - good English and very friendly and helpful. Rooms very nice, comfortable. Breakfast & dinner very good.
Staff was very friendly and accomodating. Close to the Malpensa airport with a free shuttle. Very clean, reasonably priced, comfortable bed, great water pressure! The room was uncomfortably warm. Tried to adjust with the "in room" control, but it didn't work. Called the desk and said I needed to adjust in the room. I get the feeling that it's pre-set and the "in room" control you really don't have control of. My brother and his wife stayed in a seperate room down the hall and they had the same problem.
Comfort and value for money Breakfast was not good. eggs and bacon was stone cold and made me ill
Proximity to airport Malpensa ( 5 minutes by bus ) The property is getting old and may need some up-dating. There is a lot of new competition at the airport.
Location is the best in area, on site dinning ability and bar are also nice. We were the only guests checking out and still waited 20 minutes before leaving without any paperwork.
best was the convenient location to the airport, and the shuttle service that they provide. They accommodated me to upgrade to a larger room with bathtub, since the single room category does not offer it. I paid additional for it the atmosphere with the staff lacks warmth and friendliness
Access to the airport. Beautiful setting. Great food. No
The hotel is in a lovely, peaceful setting and very convenient to the airport. There are no restaurants close by.
Convenient Restaurant not so good.
very quiet, never heard one airplane the staff- they all had terrible attitudes, not at all friendly
Location was superb for the aeroporto and to local cities. The food was eccellente. The grounds and hotel are "class". The room could use another pillow for the bedding. The staff, while efficient, are extremely "stiff" and unfriendly. This has always been the case every time I stay at the hotel. They clearly are not a happy team.
Close to airport , good resterant
It is a gorgeous facility. The building itself is the star by a far stretch. Beautiful, very well kept grounds as well. Very close to the airport but didn't have a problem with noise at all. It is not close to anything besides the Malpensa airport. It was 40-50 euro round trip by car to the closest town to do anything. They do offer shuttle service to airport and you could catch a train or bus from there though. Great if you are staying one day and flying out but a little too far from anything for longer stays.
Very good rooms
In this hotel, the tranquil, classy atmosphere pleased me very much, both in the public areas and in the room. The dinner was just splendid.
It is nice and quiet hotel location
The room was excellent. The Hotel interesting decor. The staff were polite and efficient. Thankyou Sorry didn't read reviews before we booked. It was not easy to find even with Tom Tom. It was in area (of town) we would not normally choose.
Ok breakfast to be in Italy, WiFi works ok.
Lovely clean room, very comfortable beds. Reception staff very helpful. The breakfast, although adequate was very uninspiring. Didn't manage to get the wifi working on my iphone.
Well managed hotel, wifi is working exelent and is free, nice breakfast, good staff, exelent AC,hard bed as all Italian beds( they invented concreat ?)
The hotel staff was very professional. All speak very well English. The good think about this hotel is also that you don t need to pay for the parking. The hotel has its own, which is already included in the price.
Spacious The room was to hot
Everything was excellent. Location, cleanliness, facilities (several good restaurants close by) and staff were very welcoming and efficient.
Helpful staff, nice modern hotel, secure garage , comfortable room. It is a bit noisy due to location.
Staff were helpful and polite, car parking on site very convienient. Close walk to shopping precinct. Breakfast offering vast.
Spaceous suites, comfortable style & furnishing, good price compared to hotels more close to Milano) service at the bar could be improved though!
Room was fantastic, we were upgraded to a suite without request. Friendly staff and extremely helpful. Great place would definitely go back if in Novara.
nice designed room, excellent breakfast, car park hotel
The room was very modern and stylish. I would like to stay again.
Excellent and would definitely recommend staying in Novara as a very good alternative to nearby Milan.
easy access to airport confortable and clean room Local people use this motel for short time night meetings. This makes the stay for regular guest unpleasant.The buffet of the breakfast is very limited, more like a continental meal.
clean bathroom, nice room, big and very confortable bed, no problem for parking, quiet and good breakfast and helpful staff.
very easily reachable by car (except you have foggy weather wher you can not see more than 25 meters and your navigation system might not lead you to the "address" SR11 Novara-Vercelli without any other clue), nice coloured, comfortable rooms breakfast could have been bit more choices - but fresh fruits were nice