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This is an airport hotel very geared up for passengers who need to stay somewhere very close to Malpensa. They provide a free shuttle to and from Malpensa. Very professional, pleasant, well run hotel. I would rate it higher than most of the other hotels near to Malpensa. Hotel restaurant is good and reasonably priced. Even though the hotel is in a green area close to Malpensa and there is nothing nearby, finding a lunch or a dinner in the hotel is no problem. Maid using vacuum cleaner in corridor outside my room in corridor too early on a Sunday morning. I don;t usually expect to find this in 4-star hotels.
Comfort and value for money Breakfast was not good. eggs and bacon was stone cold and made me ill
Everything was A+. This is a new hotel with lovely amenities, an excellent dining room, a fabulous breakfast buffet, wonderful staff, 12 minutes from the Milan (Malpensa) Airport by their convenient shuttle bus, and much more. It is a real find if you need to be near the airport for a morning flight. It is in the country though, so don't plan on wandering around town.
Room was very comfortable, modern, and clean Staff seemed annoyed at basic requests
Clean,quiet, friendly staff, best buy
Staff was very friendly and accomodating. Close to the Malpensa airport with a free shuttle. Very clean, reasonably priced, comfortable bed, great water pressure! The room was uncomfortably warm. Tried to adjust with the "in room" control, but it didn't work. Called the desk and said I needed to adjust in the room. I get the feeling that it's pre-set and the "in room" control you really don't have control of. My brother and his wife stayed in a seperate room down the hall and they had the same problem.
Very nice hotel - staff were excellent - good English and very friendly and helpful. Rooms very nice, comfortable. Breakfast & dinner very good.
It is a gorgeous facility. The building itself is the star by a far stretch. Beautiful, very well kept grounds as well. Very close to the airport but didn't have a problem with noise at all. It is not close to anything besides the Malpensa airport. It was 40-50 euro round trip by car to the closest town to do anything. They do offer shuttle service to airport and you could catch a train or bus from there though. Great if you are staying one day and flying out but a little too far from anything for longer stays.
Location was superb for the aeroporto and to local cities. The food was eccellente. The grounds and hotel are "class". The room could use another pillow for the bedding. The staff, while efficient, are extremely "stiff" and unfriendly. This has always been the case every time I stay at the hotel. They clearly are not a happy team.
Convenient Restaurant not so good.
Proximity to airport Malpensa ( 5 minutes by bus ) The property is getting old and may need some up-dating. There is a lot of new competition at the airport.
Access to the airport. Beautiful setting. Great food. No
very quiet, never heard one airplane the staff- they all had terrible attitudes, not at all friendly
Close to airport , good resterant
best was the convenient location to the airport, and the shuttle service that they provide. They accommodated me to upgrade to a larger room with bathtub, since the single room category does not offer it. I paid additional for it the atmosphere with the staff lacks warmth and friendliness
The hotel is in a lovely, peaceful setting and very convenient to the airport. There are no restaurants close by.
Location is the best in area, on site dinning ability and bar are also nice. We were the only guests checking out and still waited 20 minutes before leaving without any paperwork.
Staff were helpful and polite, car parking on site very convienient. Close walk to shopping precinct. Breakfast offering vast.
Spaceous suites, comfortable style & furnishing, good price compared to hotels more close to Milano) service at the bar could be improved though!
The hotel staff was very professional. All speak very well English. The good think about this hotel is also that you don t need to pay for the parking. The hotel has its own, which is already included in the price.
The room was very modern and stylish. I would like to stay again.
Room was fantastic, we were upgraded to a suite without request. Friendly staff and extremely helpful. Great place would definitely go back if in Novara.
Everything was excellent. Location, cleanliness, facilities (several good restaurants close by) and staff were very welcoming and efficient.
Spacious The room was to hot
Excellent and would definitely recommend staying in Novara as a very good alternative to nearby Milan.
nice designed room, excellent breakfast, car park hotel
Helpful staff, nice modern hotel, secure garage , comfortable room. It is a bit noisy due to location.
The room was excellent. The Hotel interesting decor. The staff were polite and efficient. Thankyou Sorry didn't read reviews before we booked. It was not easy to find even with Tom Tom. It was in area (of town) we would not normally choose.
In this hotel, the tranquil, classy atmosphere pleased me very much, both in the public areas and in the room. The dinner was just splendid.
Well managed hotel, wifi is working exelent and is free, nice breakfast, good staff, exelent AC,hard bed as all Italian beds( they invented concreat ?)
Lovely clean room, very comfortable beds. Reception staff very helpful. The breakfast, although adequate was very uninspiring. Didn't manage to get the wifi working on my iphone.
Very good rooms
Ok breakfast to be in Italy, WiFi works ok.
It is nice and quiet hotel location
very easily reachable by car (except you have foggy weather wher you can not see more than 25 meters and your navigation system might not lead you to the "address" SR11 Novara-Vercelli without any other clue), nice coloured, comfortable rooms breakfast could have been bit more choices - but fresh fruits were nice
clean bathroom, nice room, big and very confortable bed, no problem for parking, quiet and good breakfast and helpful staff.
easy access to airport confortable and clean room Local people use this motel for short time night meetings. This makes the stay for regular guest unpleasant.The buffet of the breakfast is very limited, more like a continental meal.
The staff Its not a 5 star hotel so there is really nothing to say..
very good price /quality rapport, near to Malpensa Airport and teh staff and the services are very goods.they went to the airport only for us at our arrival time, it was very nice ! THANKS A LOT muchas gracias !
The Staff were nice. The hotel is supposedly new but it looks more likely to be under new ownership. I have travelled quite a lot and have never stayed anywhere as run down and dirty. Other than the lobby which looks nice our room was disgusting.
Provided shuttle service to airport. Good breakfast.
This hotel was clean and close to MXP and the price was right, the shuttle was quick and easy. The hallways were very noisy and the plumbing was extremely loud from other rooms, little sleep was possible.
I have stayed before and was again thankful for the convenience of the shuttle, the helpful and friendly staff and the fruit for breakfast! Nothing to not like
The staff was very accommodating by picking us up at the airport late at night & taking us early the next morning with their free shuttle. They were very friendly and helpful. The hotel needed to be repaired - stained & torn carpet, rooms need to be updated. Also, the bathroom in the lobby is still the toilet hole in the floor, & not a sit upon toilet, which many travellers would find unappealing.
I chose this hotel because if its' proximity to Malpensa airport - only 15 minutes drive. The hotel also provides a shuttle, which we didn't use because we came by car. The room was clean and the staff was very nice. Free wifi and free parking were the decision factors when choosing this hotel.
Near the airport, with a free shuttle service. The transfer to and from the airport was very efficient. We had to leave early and there was no breakfast, which starts as 6:30 am
Hotel was no very clean, large stains on the carpet, prostitutes working out of the hotel