Desk staff was helpful and the location was convenient to the train station. No air conditioning required windows to be kept open which creates considerable noise.
central location very basic rooms
Free wifi proximity to the station the staff were nice
Close to the station, clean, helpful staff, quiet, very recommended, excellendy wireless internet
Good greeting, nice meal and staff very helpful. Location outstanding - Zermatt and lots of walks.
It was close to the lifts up to the Glacier For the price not a good value compared to others in this part of Switzerland
It's nice familly run hotel with a 'biergarten' beside it. The night we stayed there it was a bit noisy, everything else is ok.
Decent breakfast, good location (close to the cable car), restaurant on site.
Room was very spacious, if spare. The staff (a one-woman show) very friendly and helpful. We had dinner at the restaurant, which was very tasty. Close to the cable-car station. A bit of a hike from the train station. Shower a bit cramped, but that is normal for Europe.
the biergarten with good meals. steak with pepper sauce is very good
The owner of the hotel was very friendly and nothing was to much trouble. Unfortunately smoking is still not illegal in public places in Switzerland and the hotel smelled strongly of fresh and stale tobacco smoke. If you are a smoker it would not be a problem.
Good location for cable car station and downtown (both 5 min. Downhill walking).
Very nice atmosphere and people managing the hotel. I felt like at home ...
Great staff, central location Not really, all was good
Rosmarie Frei was extremely helpful, friendly and informative. Hotel was convenient to all amenities and easy to find. No.
I have been several times at the Metropol. and my sojourns there have always been very mice and comfortable. The owners and the whole staff are very kind and friendly. The restaurant is very good too. Incredible good location in the very center of Saas fee.
Quality of meals, room facility and cleaness. None
We really enjoyed the meal which was delicious and the spa was a real blast There are only twins beds matched together in the rooms and no queen size bed or king size bed.
Good location, close to bus terminal and centre of town. Staff very helpful and accommodating. Free use of cablecars in the area a real bonus. Spacious room with balcony and great views over to Allalin/Alphubel.
Central location, evening meals Cooked breakfast was often dried up and not replenished often enough. "Romantic" room and table decoration overdone.
Good food We did not use the bar as there was no atmosphere.
The staff were extremely friendly and helpful. The owners invited all guests down for an Easter apero and came and spoke to all guests individually which was very enjoyable. The food in the restaurant was fantastic quality and our deal for half board including ski passes was great value. Also getting to the ski lift was very easy as the hotel drove us each day in their small electric cart, and also dropped us off at the bus station for our return trip.
The food (1/2 board) was mediocre at best> The dinners were overcomplicated and fussy while the breakfast---boiled eggs underdone, constantly out of bacon and/or scrambled eggs. The hotel needs fresh management approach
Excellent food, very good chef. Hotel receptionist, misinformation about Wi Fi, not very helpful although hotel very empty. Tell the staff to smile occasionally!!
I had a very good contact with the owner and the staff. The owners were really very friendly! NO
clean and quiet family run hotel no
Excellent customer service, good location, fair price!
Very friendly staff and atmosphere, nice room, comfortable an excellent and relaxing stay.
Very friendly atmosphere. Owners help in many respects including tour planning. Cosy and quite. Very convinient to have dry and wet bath every day after skying. No dinner at the hotel is a minor incinvenience. They serve tea and hot wine.
The owners are very kind and helpful to give us instructions and guides. Food at buffet breakfast good. Room neat and tidy. Natural day light is enough but at night time, the lamps are not bright enough, so a bit dark.
we enjoyed the hospitality of the owners, the breakfast was excellent and the location was good, very good value.
Friendliness of staff, meals, room, cleanliness, fantastic experience, beautiful location, highly recommended
Very friendly staff. Quiet and clean room.
Good location, excellent hospitality of the owners. The heating was stopped during the nights.
The sheets in one of the beds were shredded
A nice hotel with a lovelly restaurant interior and fairly good location (a bit far from the lifts to the mountain but close to the central street)
We stayed in a beautifully renovated room with a great view of the mountains. The manager was very helpful in selecting hikes in the Saas-Fee mountains.At dinner the food and service were excellent. The hotel Allalin provided better value than a comparably priced Zermatt hotel where we stayed later in our trip
Sloping wooden beams and quality of design of room Can't think of anything
The family room was very comfortable and spacious enough for 4. The shuttle to the ski hill and bus was a welcome bonus, and the driver very pleasant. The breakfast was very good. The woman at the front desk would not send the shuttle to pick us up from the ski hill, even though the driver had told us to call to arrange this.
Excellent location right in town with balconies overlooking a spectacular view of the valley and the glacier. Large room with comfortable bed, couch, and breakfast table. Complete and delicious breakfast included. Great food for dinner in the restaurant. no complaints
Hotel rooms were excellent , being recently refurbished. The staff were friendly and efficient. Hotel is in a good position , being very near the main car park, village centre and cable car to the sledging run
Location for skiing in Saas-Fee is very nice as it is possible to ski to and from Hotel. The hotel is a small, family run typical Swiss pension. Beds and duvets are comfortable. Suite is ideal for families. Food is good.
Friendly owners, good service, good location within the village., Saas-Fee is very nice place for mountain hiking. The standard was rather basic, given the price.
Good position just up from the central square. Great views. Staff generally helpful, especially the younger manager. Food typical for region. Good Wi-fi connection Bathroom a bit functional. No double beds (twin beds pushed together instead)
the quietness of its setting the room was a disappointment given the pictures, bit old fashioned. i was looking for something that felt a bit funkier/special than the standard room.
Very friendly helpful staff, excellent meals, wireless internet access, large room, located only 30 steps from the ski lift, close to other shops, reasonable rates, an excellent hotel for a ski vacation As non-smokers, we would have preferred better separation from cigarette smoke in restaurant.
The room is clean, and it was quiet at night. The restaurant is just on the ground floor, very convenient. The staffs are friendly and helpful.
Clean and comfortable rooms with lift access, very good staff, very good restaurant, good location for touring the area by car or bus,
Location, Staff - just make better breakfast :)
We liked everything about our stay at Primavera. The staff was warm & welcoming, despite the language barrier (which wasn't much of a barrier as they were always able to find someone to interpret and translate for us). The rooms haven't been "updated" lately but who cares....the size of the room was much much more then we ever expected (with two balconies!). They have a bar for every occasion, i.e. apres ski, quiet time, or late night fun. The whole town was fun and welcoming. We had an excellent time at the Primavera and the town of Saas-Grund! The pillows weren't that great...other then that, the staff made this the most comfortable hotel we've experienced!
wonderful experience. Staff was very cooperating and helping.
Location right next to the Hohsaas cablecar is very handy. My room was available very early, which was good because I also checked out very early the next morning. Nice room with balcony looking up towards Saas Fee and Allalinhorn. Very good value for money.
well located, next to the cable car station, courteous, friendly staff
Good location friendly staff and good supply of breakfast
Lovely hotel, highly recommended. Comfortable room with great facilities and view. Nothing to dislike
Great location and amazing views Rooms are a bit dated
Very friendly staff, well run and good evening meal option.
A large room, with nice balcony and fantastic views. The breakfast buffet was the best of our two weeks in Switzerland, Italy and France. Not sure I would stay here for skiing, pretty far from the lifts... but we were hiking so no big deal.
Quality of service, kindness & dedication of the people for the clients, great care for children
Warm and friendly enivornment. The food is good and we are certainly family with the breakfast options.
Nursery and children facilities were truly excellent. Breakfast was very good. No bathtub (only shower). Would have been nice to have after full day skiing.
High standard in every detail; warm & friendly atmosphere; great spa.
The staff, service, accommodations, food, were exceptional. The hospitality was delightful.I felt totally pampered! A most delightful and relaxing experience.
Good location, nice hotel room, good breakfast
The reception on arrival was so warm and welcoming and continued throughout our stay. Very convenient to the small town. Comfort and food were both excellent. Nothing disappointed and although expensive, we did feel we received value for money
The hotel is very comfortable with excellent facilities. The staff are friendly and helpful. Rooms are very spacious and the location of the hotel is good. The rooms and public areas of the hotel could have been a few degrees warmer.
The spa was very nice and clean and the children play room was great. The restaurant was poor choice of evening meal.
Very nice hotel with friendly staff Bathroom has an inconvenient screen when taking a shower; Hotel wanted to charge for our dogs although on website stated differently.
very pleasant staff.good food ,lovely pool.comfy beds ,good quality duvet,s. the welcome plate of food sat around for 3 days,the room was not tiedied up the day before leaving.
Breakfast was fabulous. Spa area & services very good. Location good. Room was not on mountain side so view was of another building & no balcony. It also had feeling of a "city" hotel versus a mountain spa retreat. The rooms on the mountain-side with balcony & flowers are likely better.
close to the ski lift
Really friendly staff, very relaxed and accommodating, warm room, good breakfast and dinner menu. Wine expensive.
Excellent service Very nice hotel Nothing to declare, the stay was just great!
Staff friendly and helpful
Very nice and comfort room, as well as bathroom, and excellent view.
it was the best value food in town and the staff were very kind
Location perfect for skiing (very close to lift). Freshly cooked boiled eggs for breakfast on request. Very friendly staff. Free pick up and drop off at bus or parking station. Lovely view from restaurant terrace. Non smoking.
Restaurant: Food is excellent. Staff: They are friendly and professional.
The office staff were wonderfully friendly, helpful and welcoming and we felt the rooms were comfortable and a genuine bargain for the cost. Nothing at all.
The owner and all her staff were cheerful, friendly and helpful. Saas-Fee is car-free (electric vehicles only) and the hotel were very helpful in running us to and from the post-bus, with our baggage and climbing gear. Excellent breakfast, airy rooms with balcony and stunning views of the Allalinhorn and glaciers.
personell was very friendly, beautifull rooms, very good kitchen We asked to change from half board to all inclusive. According to the hotel management this was not possible although there were all inclusive guests. We wanted to pay the supplement but for some reasons this was impossible.
Really nice jacuzzi, steam room etc. Food was good and the staff were helpful Limited English spoken by staff - not a criticism as such, just something future guests need to be aware of
Food was good. Hotel was spotlessly clean
The staff were really nice and helpful although most of them didn't speak English so well.Breakfast is nice and full, dinner is at least a 3 course excellent meal. The hotel is pretty close to the ski site and there are chargeless shuttles there. In the bottom line, we really enjoyed our stay - We recommend!
Absolutely fantantastic view of Alpine mountains view, very close to public transport system , awsome food , comfortable and cost effective rooms.Hotel stuffs were very well communicative and helpful. Highly recommended for people who are travelling to Saas Valley area. I found everything very good and do not see anything wrong.
The staff was exceptionally WONDERFUL...when we got stranded at the bus station and called to say we would be late, they not only came and picked us up, they served us a four course dinner that was part of our reservation several hours after the restaurant closed. The food was wonderful and the service friendly and generous. Our room was clean and a good temperature.
An amazing location with great views and easy accessibiity to all the activities. Helpful staff (in spite of the fact that we spoke only English and mostly their ability to speak English was quite limited.) Comfortable rooms, good food. Shortage of soap and shampoo for our rooms while we stayed there.
Wellness area, dinner, service, location close to bus stop.
Excellent food and very pleasant dining room. Wonderful views. Very quiet - no disturbance from other guests. Friendly and helpful staff. I was rather too hot and sweaty in bed, but apart from that I slept well.
Quality of location and spa facilities. They charge for tap water in the restaurant.
locatiodn and viwes not a real option to go bed and breakfasrt
can enjoy breakfast and dinner. recommend to take "Halbpension" One thing that I am disappoined at is that all single rooms have no bath.
very friendly staff excellent food comfortable room good location in a pretty vibrant town close to lots of things to do. noise from the street late at night.
The staff of the restaurant was extremely professional and friendly. The staff at the reception was neither pro-active nor very professional. When approached at the reception desk, they did not get up from their chairs immediately, nor did they know the times of bus services or how to obtain cinema tickets. Relevant training of this staff would be highly recommended. No hotel shuttle bus to the skiing lifts is offered by the hotel on Saturdays as according to the hotel is the main arrival and departure date during the week. Unfortunately also no official buses operate on Saturdays. So the hotel guest staying over a Saturday is required to walk by foot to the skiing lifts.
Centrally located hotel offering some of the best value accommodation in Saas-Fee. Excellent breakfast buffet with plenty of fresh fruit. Good 6-course evening menu. Drinks bill brought with last course so no hanging around waiting at end of meal. Pool small but good depth and temperature for swimming. Spa small, but good. No noise from other guests or from outside. Good size rooms. Box of chocolates when paying final bill was a nice touch. Try and go to dinner between 7 and 8 – the one day we went later we felt rushed. Some serving staff not very happy, but good service. Resort is very quite from early evening onwards. Rooms / duvets too warm.
Hotel was clean and comfortable. The staff were very friendly and helpful, with recommendations for restaurants and information about the pistes in the area. Assistance with luggage to and from the cable car would be useful, as this would be more difficult for families or the less able, even if it meant simply borrowing a sledge.
Very friendly and relaxed
The owner spoke very good English and was very helpful and welcoming when we arrived. Very good breakfast buffet and our room had a fantastic view of the mountains and valley below. Wi-fi access was available and free. All in all a very nice Swiss hotel that was very clean and had a nice homely atmosphere. n/a
The view of the mountains was superb... No tea- or coffee-making fascilities in the room...
Good breakfast but no "Gipfelies" In South Africa, the Hotels have facilities to make coffee or tea in the hotel rooms. We miised this especially in the evenings before going to bed.
good position within the town, comfortable room with balcony. Staff were helpful with recommendations for walks, where to dine etc. They spoke good english. The only thing I would hope they changed is the soap in the bathroom; worst ever.
There is a common room where you can play board games with your group. Hotel is in the middle of the village. Despite the steep road it is a convenient location. There was no soap in the bathroom when we checked in. Although they have the equipment, they do not want Swiss residents to pay with a credit card.
Great room for a family, and wonderful care and service from the owners.
We were made to feel most welcome. Thank you No
The spacious and comfortable rooms with sufficient cupboard space; very good bathroom; the sauna an steam bath; the location within easy reach of the ski area; the efficient service. Breakfast is rather basic and stinhy with no fresh fruit.
I liked the country and cosy decoration. Very clean and comfortable.The staff are very gentle and nice. If I had the chance to be back in Saas Fee, I would certainly stay at Christiania.
The owners very nice and helpful, the location excellent, the place great
I liked the spa room, the terrace and the different bar rooms as well as the restaurant room The relatively late starting time for breakfast, especially in a ski resort, only little or no variation on the breakfast buffet
We really enjoyed our stay. Very friendly and helpful owners, will pick you up and drop you off at the bus terminus. The hotel has a good location in town, close both to the ski hill and resturants/bars in town. The owners were really helpful when things went wrong with our flights home, couldn't ask for more.
Great value for money and the staff (all but one - a grumpy hotel bus driver) were very helpful and i would definitely return.The family room we had was above my expectations.
I came to Sass Fee to climb only and just wanted a cheap clean quiet place to sleep. I got a room for 54 francs and a great breakfast to start my day!! Hope to come back to Hotel Europa Annex next year.
Very good location to view the mountains with snow and it is not too far way from the bus terminal.
Simple rooms, but great value for money. Fantastic location and views from great balcony. Wellness centre was one of the best I have ever experienced. The staff were super efficient, and very friendly and helpful with anything we needed. The hot food options at breakfast were limited to boiled eggs and toast. Maybe another type of egg and some bacon would bring it in line with other hotels
Was upgraded to the 3 star Europa which was fantastic, comfortable, modern room. Staff frindly and efficient.
good pickup from car park easy to book, and convenient
we only stayed 2 days so were not very offen at the hotel it was goed for the things we did. explane hou it works with you lugage and going to the hotel. Because in Saas Fee you can't drive your car to the hotel. We had to walk en ask were the hotel was.
The Customer Service and the Wellness Centre
Staff were friendly and helpful, breakfast was good and available early. Room was very basic and not perfectly clean, decor horrible!
I think Artemis is a very good choice if you want to ski in Saas Fee, stay in hotel but not willing to pay a fortune... Rooms are rather simple and not the biggest, but they are clean and cosy, decent 3-Star Standard. Everything else was perfect - very welcoming and friendly staff, good breakfast, and surprisingly good spa with sauna and whirlpool (two separated areas: naked and not-naked). The hotel is around 10 minutes walk from the lift but there is a locker room just next to the lifts so you dont have to carry your skis and ski boots on the way back to the hotel.
Warm, friendly welcome and hospitality. Cleanliness and tidiness throughout. Fresh decor. Use of the excellent spa facilities in the sister Hotel Europa. Use of the ski room in a another sister hotel near the ski slopes to store our skis and boots in after skiing, letting us walk through the village unburdened and in comfortable boots. No.
It was a great place to stay. The staff were extremely friendly and the wellness facilities were great. Breakfast was substantial. Rooms were comfortable but the heating was a little high and we couldn't regulate it ourselves. About 5 minutes to the ski lifts and the hotel has a free ski/boot room by the slopes, which was very convenient.
second ski room next to the lift was handy, as well as the passage directly to the wellnes in adjecting hotel. Breakfasts was so rich and the staff was wery agreable smaller bathroom and quite loudy air exchauster (running along with turned on light)
Very friendly staff, clean, good value for money