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nice, modern hotel with good facilities. The restaurant at the other side of the street is good, so it isn't a problem that Hotel Arcade doesnt' have its own restaurant. The train staton is at 50 m. When sleeping with the window open, there's no way to sleep decently. All nigt long there are trains (cargo). If you can sleep with the windows closed and accept the relative high temperatures in the room, then this hotel is OK
It was very clean and fit the purpose No
Beautiful place, nice room. generally - ok No a/c in the room – I mean there is no way to change temp by myself. Only from the front desk !!! this is ridicules
Very clean, modern facilities and very professional staff.
Nice hotel with a nice room, the ladies at the reception were both very kind - the one in the evening and the one in the morning It's a bit far away from the bigger cities - so with no car it's a bit of a problem to get there.
smoking area house keeping is too early
the Upgrade to a beautiful suite overlooking Zurich with a panoramic view. The bed was the most comfortable bed I've ever slept in.
i think i enjoyed living at marriot and the its location is very approachable and its a luxurious place to live .... i had booking btu when i came to hotel the room was not ready so i waited for somtime so this shouldnt be happened and a lack of management so try to look at this next time ....
Executive lounge was great. Breakfast was great along with availability of wine and other drinks. Light food served in late afternoon was disappointing and was not what I expected. Food was more like snack sand very little choice.
Location to Central Zurich Somewhat pricey
the service was very good and very good location and the room size is very good also
Its luxury hotel, very nice river view,very good staff, quick chick in and chick out. Daily breakfast are the same no changes!!no multy choices
Very clean, quiet to sleep, nice bathroom, good restaurant & bar Staff started cleaning from 9 o´clock... we were still sleeping - disturbing
Very friendly service unreasonable prices for food items ,Wine
Clendiness, efficentcey etc was good. The room given was a in a corner with a proper view.
Nice, pleasant and very accomodating staff, friendly to Americans. Clean rooms with US, UK and EU outlets (along with Swiss). Some rooms have a nice view of the river and the city/train station and park. Room was very clean and Poor parking facilities. Expensive and difficult to park a "normal" sized car. A 10-15 minute walk to eating areas. Thai restaurant was expensive and so-so.
Nearness to the airport. Great front desk staff. Room was nice. Restaurant was good. I wish that the air conditioner could be set lower than 20 C, stay to 18 C at night while sleeping.
We find ourselves every year with a night to spend in Zurich while traveling from the US to the Alps for skiing. This year's trip had a motor coach connection from the airport on arrival. Other years we had a night to spend before departure from Zurich. We have tried other airport hotels and few in the city. We like to eat a favorite restaurant in Zurich which is a short train ride from the airport. The Radisson was just perfect. More convenient than the other airport hotels which are reached by shuttle bus. The connection to the airport is underground through the large train station/shopping center. The train into the city leaves every 15 minutes. I love the design of this Radisson. Our room faced an an interior courtyard with a tall "wine tower" lit by changing LED lights. I thought this would annoying but it was good. The heat and ac were perfect. The bathroom was well designed. All the lighting in the room was superb. I am an architect and I really appreciate good Swiss design. This is well designed hotel, better than any Radisson I have stayed at, contrary to some reviewers who say they are all the same. Nothing
very clean lost one of my reservations and had to pay for another room out of pocket
You get what you pay for. Convenient location for layovers, and the staff was helpful in directing me to what was open late due, to my late arrival. Highlight was breakfast. I have stayed at many hotels, around the world, and that was the best breakfast I have had/seen. I usually stay at nice hotels with good value, so if you are a high roller, maybe you have seen better. Nonetheless, the breakfast deserves a gold star in the board.
A refund of the Sunday night. I needed the room but two nights earlier. They would not edit reservation to October 7 instead of October 9. They were not full either night. Bad taste. I run a tour opaerator business. Refund policy. See above
The convenience of location of the hotel. You don't have to leave the airport per say. There is an underground passage right into the hotel. Very clean. Very Swiss. There isn't a bad room. Beds are great. Quiet rooms. If you can swing the cost then stay here if you have an early flight out or you get into ZUR late. You won't be disappointed You better know the person you are staying since there is a glass wall that divides you from the bathroom. There is a curtain that one can draw from the outside. I saw this in Dubai one time and it is interesting. Usually if you are staying in the same room with someone you know them. This was my sister which I could handle. The curtain was drawn. Nice place over all. They don't have the convenience of you printing out a boarding pass. You have to email it to the front desk. A bit weird for an " AIRPORT HOTEL" Not to have an easy convenience like this printing option.
Outstanding proximity to the Zurich Airport. Spacious accommodations. Bathroom lighting wasn't sufficient.
location no shower door, so water over the floor
The staff made a handful of weary travelers very welcome and right at home. The accommodations were excellent. Not applicable.
Walking Distance underground to airport None I can think of
Ultra convenient access to Zurich airport, and train transportation into town. The hotel is quite modern looking and very quiet considering all of the traffic and planes nearby. For the price, I would have expected just a couple of conveniences added such as free bottled water int he rooms and 24 hour access to coffee in the lobby.
Closeness to Airport for early flights.. A bit dirty carpets and tile in shower.
Nice bed, excellent location. Bad breakfast, poor services in restaurants.
the breakfast the hotel was dirty and the staff could not give a damn. horrible stinking rooms, cracked skinks and marks all over the floors. the staff were the most unhelpfull i have ever had the mis fortune to encounter
I was very pleased that the hotel was close to the concert hall and that there was adjacent parking.
Convenience to everything Too many buses unloading and reloading large tourist groups. Inadequate heating most days in breakfast area. Uncomfortable furnishings in public lobby area.
Close to the station and within walking distance of the town centre and lake.
Friendly staff and good breakfast and it's central location The loo roll holder's position
It is very near to the train station and chapel bridge. A modern and comfortable hotel to stay in. It will be good if there is an electric kettle to make tea at night. But you can request a pot of hot hot water from the restaurant on the ground floor which is next to the reception.
It's a nice B&B. A little away from the tourist areas. It's a quiet area. It smelled a little funny in the bathroom. But overall good.
The Ameron was perfect location very walkable from and to the train station. Staff helpful, breakfast very good and lots of variety. Would highly recommend
the friendliness of the staff, could not have been more friendly or helpful, really exceptional and applied to all staff that we came into contact with.
Convenient location to Bahnhoff. Cleanliness. Friendly and helpful hotel staff. When asked, restaurant servers stated service was not included. This is not correct in Switzerland. The menu should reflect a statement concerning included services.
room was ready only at 15 30
Great location and value for money. No complaints.
Location was very good. Food served was very good with friendly service. I was very happt to stay there.
the interior design for the same price one can stay 3 or 4 nights in a similar hotel in any other european country
The breakfast is too simple.
not much very expensive for what we received, and the staff were not helpful at all
Great location. Staff very helpful. Value for money.
Spacious room. Very quiet. Nice breakfast. Five minute walk to train station, 10 minutes to historic area. Staff very friendly. Lighting was a bit dim in the room. Work desk in a rather dark corner. Heat was on (Sept) but not quiet warm enough in the room.
Friendly, efficient staff. Ultra modern room, spotlessly clean. Great breakfast with extensive selection of food.
The location is great: a five minute walk from the train station with no hills to climb. Central to Zurich: shopping is minutes away, great restaurants are everywhere (Cicino for absolutely the best pizza and Italian food in Zurich). Staff very friendly and multi-lingual.
building is quite nice, it feels well preserved without looking too outdated or without character. breakfast was a good variety of spread. they will accommodate guests for ice and other things if needed. would stay there again. some spare toiletries would've been nice, but not completely necessary.
Air conditioning very bad , also It is at a very noisey corner so the windows must always be closed !!
Really great location in Zurich. Can walk to most of the sites or grab a tram right out front. We had a junior suite and the size and layout were great. Very helpful staff. No complaints. Would definitely return.
Location and staff. both terrific.
location, good restaurant downstairs
Location. Next to main train station and river. None
The hotel was conveniently located near the train station. The bar had a great pianist/vocalist. It was easy to walk anywhere in the city from the hotel. Breakfast was a bit expensive.
location, location, location!!! The staff was very helpulf and accomodating, but not necessarily effective in solving request. The restaurant (King's Cave) was excellent, and the service top notch. the A/C did not work well, and the solution I got when I asked for somebody to get it fixed was to open the window. The parking although available, was not necessarily very user friendly as you need to get somebody from the staff to go down with you to get your car in and out of the garage.
it is conveniently located, but rather old, albeit well maintained no decent parking facility
very nice location
Restaurant and Bar, Knowledgeable and helpful staff, central location of the hotel for restaurants, shopping, sightseeing and transportation around the city. small rooms, weak air conditioning (more like climate control, only).
Location is perfect. Close to the station, the shops and business centers.
Free breakfast The Kayak confirmation number was supposedly missing a digit for their system so we had to wait around for over an hour before getting into our room. When we got up to our room the sleeper sofa was pulled out which we converted back into a couch but the floor had not been vacuumed for sometime as there were crumbs and screws on the floor.... The bed was very uncomfortable ( could feel springs through the bed) and we did not experience a pleasant night sleep. The next morning when we were trying to take the free shuttle back to the airport we were kicked off the bus since we did not have a reservation. The schedule said nothing about making a reservation for the shuttle. After the shuttle left we went to the front desk to make the reservation for the next shuttle (30 min wait) and we were assured we would be on that shuttle. Once it arrived, after over an hour of waiting, the driver said that we didn't have a reservation although we did. He did not check with anyone else to see if they had made a reservation. We repeatedly told him we had made a reservation and confirmed with the front desk that we would be on the very next shuttle. We repeatedly asked him to check with the front desk which he declined to do. After some pretty intense arguing with him he finally let us on the shuttle van at the last minute and my fiance had to stand the entire time, not exactly the safest route. Definitely not impressed with the customer service.
Free shuttle, well appointed room, bar. Good breakfast. Did not recognize Kayak prepayment statement. Needed "voucher" or they couldn't check us in. Inflexible attitude. Limited shuttle - every half hour. If the time you wanted was filled you had to pick another time.
An efficient well run airport hotel but also with great access to Zurich by train. I would stay again
Clean comfortable room.freindly staff.good breakfast Shuttle from the airport in the evening was scarce
Good place to stay if you have an early flight out of Zurich airport. Bar is nice. Attentive desk staff. Dinner service is mediocre. Shower had some missing grout & moldy spots. Really only stayed here for proximity to the airport.
Hotel staff went above and beyond in their efforts to try to solve the reservation problem caused by KAYAK and GETAROOM KAYAK and getaroom totally botched the reservation, had not actually made the reservation with the hotel despite sending me a confirmation, and had a totally inadequate response when notified over 24 hours in advance that the hotel did not have the reservation.
staff was efficient and friendly....good value
I like the way staff welcomed me also the food in the morning Nothing. !!!
Very clean. Staff friendly. Good for passing through Beds were separate even though we asked for single.
We liked the hotel shuttle from the airport - on-time and professional. Liked the breakfasts. Liked the number of English TV channels. The dinner options are VERY limited, confusing how to order, and not very appetizing. The bartender that we ordered dinner from was unprofessional. We stayed at the hotel two more nights later in our time in Switzerland and did not eat in the dining room because of the issues.
Nice breakfast. Shuttle service every 30 min to airport. However, the one we needed was full, and we took the last 2 seats on the next one. Perhaps at peak time in the AM they should run more frequently.
The coffee machine did not work. The noise air conditioning fan in the room could not be turned-off
Location was easy to get to the tram , room was typical european style room. Breakfast was super expensive , two cups of tea or coffee was 10 dollars. they had no converters to change the voltage to 115, to charge my phone, they rent them if they have any for a 20 dollar deposit
Very good location. Very easy to move around to important places in Zurich. Good for shopping also. I requested for the taxi to International Airport. I am expecting a meter taxi. When the taxi arrived there is no meter and the hotel didn't inform me ahead about this. Taxi charged me CHF 60 and I think this is not acceptable. Hotel should inform me an estimated cost of the taxi before they call.
The location of this hotel is excellent for my business purpose. There are many little restaurants to choose from and the tram is right next to the hotel.
I like the convenience to the station and shopping. the hotel is very well run with most helpful staff The internet connection is far too expensive. Other Hotels, both in Switzerland and the rest of Europe, have WiFi connections for just a few euros or, often, free.
Large, fully appointed rooms near the train station. Also, near close to major shopping. Attention to detail was lacking for a quality hotel. Two or three small problems but major problem was heat was on and couldn't turn it off while air conditioning was off and couldn't turn it on. If possible book a room away from the main street.
location, restaurant and cafe The hotel a lot of maintenance works, they should have mentioned that when comfirming reservation. Housekeeping was poor for a 4 star hotel
Location. Location Location...... I would recommend this hotel just for its location. they were overbooked and offered us to choose smoking room or smaller room just above tram station. Unprofessional!!!!!!! We had to wait for 20 minutes at the reception desk before we were taken to see the room.
The staff could not find the Booking .com reservation but handled the situation well and I was given an excellent room as I had requested. None
centrally located no
Friendly and proffessional staff, hotel location and excellent service no
We loved our dinner at the hotel seafood restaurant.
The location could not be beat No. When we discovered that our room AC was not working, we called and the moved us to another room.
Beautifully designed interiors, just expensive! lack of luggages carriers on arrival, but it was a holiday weekend
I think the staff are very friendly,proffecianal and helpful. The porters were so nice which I think is very important as they are the first people you meet when you reach a hotel let alone when you are in a different country. The concierage I can not explain how polite and profecianal he was. Every thing was perfect NO
Staff House keeping in the room was lacking. Floors not swept good and sink had toothpaste from previous day in it.
close to the city and confortable hotel
The location was very confenient for sight seeing and shopping. Service was good but nothing special. It was too outdated.
great hotel -elegant and comfortable rooms, centrally located, great restaurant and bar, ambience
The proximity to all places of interest in Luzern and the view from room. Professionalism of hotel staff and helpfullnes. Nothing really.
water, fruit in room and lobby, location, helpful, friendly staff, train city tour in front of hotel
The location was excellent. The hotel is very expensive. It is rated a 5 star, but I would consider it 4. The carpets in the stairway was worn and the room was fairly small.
Very comfortable room, nice customer service, good lake view.
nice hotel to stay with
Quality of service
The staff were helpful and courteous. The complimentary breakfast was amazing, especially as an American who enjoys breakfast! The rooms were very inviting and comfortable.
It's not a 4 star hotel but maybe a 2 star! The cleaners came twice in the room when we were sleeping. Quite rude. The staff was not helpful. The swimming pool was very small and very cold. The rooms were very budget. And in addition to that even if we did not have breakfast, they presented us a bill in which someone gave our room number (without controlling chf 52!!!)... very disappointing!!!
the location of the hotel was good and near from the city have good space for parking , also there was a good sofa for sleep third person ther was children play ground in hotel hall . nice garden parking for the hotel was not free parking you have to pay 29 swiss frank per day , construction area around the hotel
Near the city center. No air-condition and the refrigerator is not work. And the gay in the reception use my credit with permeation from me.
Expensive but delicious breakfast Although we booked the room for three people, we were only provided with room items for two people, e.g. two chocolates!, two cups, drinks, towels. We were not provided with information about bedding for the third bed. I had to ring reception twice about this problem. Each time I was told that someone would sort this out right away. Eventually we discovered bedding ourselves in a cupboard and a staff member arrived andpresented us with an extra plastic beaker. I notice that other people have made similar remarks about this hotel.
The quality of the hotel, clean, good attention, and comfortable rooms The location (it must be clearer that is in the center of an industrial zone...) and breakfast price.
Close to the location that I needed to be at. Had to change room; badly leaking sink in bathroom; much much too expensive!
The swimming pool was georgeous with amazing view. price of breakfast.
Exceptional staff who went out of their way to assist us with our requirements, including car hire, luggage and train needs etc. Location was a bit out of the way of the city
The resetaurant and reception staff were pleasant and helpful. 1. The room was overheated and poorly ventilated. 2. The bed was uncomfortable. The pillows were inadequate. 3. The bathroom was simply an extension of the bedroom with a sliding glass door to separate it, so there was no privacy for the user. This was not what one expects from a hotel of that supposed standard. 4. The elevators, situated next to the bar, filled with cigarette smoke from the bar, making them unpleasant to use.
easy access, staff and easy check in, comfortable room, no noise, nice view, pool and sauna, complementary tea and coffee facility. there was no any problem at all
Hotel was excellent. Panoramic view from 23th floor.... amazing!!!Location was not central, however train station is just in front of the hotel. There are like 12 trains per our to the main station, which is in the city center of Zurich where all the shops are located. Commuting is only 7 minutes!!!!! and 5 minutes to the airport....better impossible. No noises at all at night.
Great location: the train, tram and bus station is right next to the hotel. The main HB Zurich station is 7' away (next stop by express train). A grocery store is nearby The hotel staff is very helpful, friendly, professional, multilingual Lack of wifi (nowadays it's a big flaw) Overpriced breakfast The lobby looks cheap, mismatching and outdated styles
I could walk to office where I had my meetings and could go everywhere using the train Nothing to do with the hotel: the weather was not ok!...
Large open lobby with nice design pieces. No sheet on the bed, just small duvet on top.
Great location, helpful staff and sumptuous breakfast. Nothing
good transportation network, friendly staff bathroom a bit small
The staff was friendly especially the bellmen and breakfast buffet server. Train station across the street convienent. Old room needs renovation, uncomfortable old beds and shower just leaks onto the floor.
The room was very clean, and the staff friendly. None
pleasant staff and room valeted very well No
Friendly and professional staff. Nice Spanish hotel restaurant.
breakfast , silent location, safe car parking room lighitings
Great hotel with airconditioning which is rare in Switzerland. Excellent restuarant.
Great with good location and delicious breakfast.
Extremely accommodating, great facility, friendly staff, AMAZING breakfast.
We were a group of 8 with 2 children and had a very pleaseant stay. We got the deal at the last minute and was very much satisfied with the facility and service of the Hotel. Staffs are all very freindly and helpful. On the day of check out they provided us with a breakfast pack which was really commentable and beneficial for early departures.
They were great very professional and a great place to stay really enjoyed our stay
room comfortable and spacious and hotel located close to town and train station no english channel except news
The room and the bed
Close to train station, breakfast included and the mini bar is stocked with drinks for free, nice sized room, nice sized bathroom, nice decor, comfortable beds Price was HIGH and the air conditioner stunk. Smelled sour. I felt like I was breathing in mold
We liked the localion, the view, the garden, the breakfast, and the service.
I liked the location the best, right on the lake.
Very well situated; beautiful view on the lake on the mountains from your balcony. The price level is comletely outrageous. The room is rather small, not over-equiped for a 5 star Hotel; breakfast is rather limited, so what remains is a beautiful view for an extreme price!
only locatioin smell in the room, old and not value for money
location no air conditioning, noice of the street because the room was in the first floor
The quality of the furnishings in the room - very luxurious. The size of the bedroom - very small
I liked the location and the staff. I did not like staying in a room over the bar. On two occasions I had to ask the front desk to have the noise limited/ One evening was after 11 pm and the other after 12 am.
The location and the view from our window/balcony was spectacular! Hotel is in a great location! Check-in staff was excellent!
Location, restaurant & bar Small rooms, weird cut/shape, overstuffed with random furniture. Too noise with next doors, hall way noises very audible, especially in the morning with the house staff - vacuuming rooms with open doors... Not exactly 5 star hotel behavior.
Great view if you get the lake side. Nicely period fitted out large room. Room stuffy but the windows opened onto a quite foot path. The room was directly above the bar and the paino played lowdly until 11:30. Avoinf rooms over the bar.
We have stayed in many so-called 5 star hotels throughout the world, but the Grand National is truly what it says it is - a 5 star hotel in every way. It's position, staff, quality of furnishings and food are truly excellent.
View and location
Great Hotel with beautiful view. Bar open only till 1 o'clock, I think in such level of the hotel bar must be open 24h.
Convenince of location
Excellent staff and location
Ideally located, well appointed and prestigeous hotel in Luzern. Needs to care the extra bit for those details that one would expect from a 5-star house.
Staff and location superb. Not inexpensive.
Nothing to not like - we splurged and stayed in a deluxe junior suite with a broad terrace overlooking the lake and Mt. Pilatus, which we climbed. Weather was perfect - Indian summer in September. The Friday night jazz trio was excellent. The restaurant, Jasper, was exquisite, the service perfect - efficient yet practically invisible. If I had to pick nits, I might add a Bose sound system in the room (we listened to jazz and opera from the flatscreen t.v.), and between the bar and restaurant they carried Taylor Fladgate tawny port 10, 20 and 30 year - why not the 40 year? On the other hand, the bathroom had a heated stone floor. Only regret was that we didn't have time to visit the spa, which offers a private room option. Next time, we might ask for the top room in the turret...overall a highlight weekend.
I loved everything about this resort. I'm from Los Angeles CA and consider myself well traveled who frequently stays at 5 Star Resorts both in Europe and the states. I have nothing negative to say about the resort it is indeed one of the best in the world!
is just great
Spa Expensive dinner
Amenities in the rooms and the bathroom. Also very nice bath salts. Rooms were small for the price paid.
Spa and view on Zurich! Nice room and lobby! -
Excellent location, beside the lake and 5 minutes walk to railway station. Newly constructed modern hotel with friendly staff.
Service; the room was very nice (large windows on two sides); location (easy access to the station and to the town itself) Location (it was not really very quiet at night)
Designing and modern hotel. Very good location. Clean and new. The rate for car parking is too high.
Good sized room, comfortable bed, view of Lake Lucerne, good choice of breakfast foods, staff helpful
Business style, free network access, front desk staff are very nice and professtional, friendly. Pillows are too soft, floor carpet is old, no slippers, room serive ites are very limited after 10 pm.
Upgrade to junior suite, beautiful bathroom, great views of the lake No international newspapers, no international tv channels other than Euronews, staff unable to speak English fluently
nice location beautiful hotel value for money
Excellent service standards, very prompt and truly international. Five minutes walking distance from the rail station. Though I booked a room with lake view, the lake was not visible (Partly visible, poor view) from my room. I had to look for the lake between the trees guarding the view. May be from higher floors the lake is visible.
Visited the city and nearby mountains
Close to train station, great comfortable beds, great view of lake There was a lot of construction in front of the hotel
the hotel is very nice, the breakfast is excellent. The price is a bit too high for accomadation.
One of the best hotels in the world. Highly recommend the Junior Suite. The food is amazing, and the service is second to none.
extremely cozy and stylish design in room and in the hotel facilities No. If room rate could be less expensive.
Atmosphere and service during breakfast
the location i was excepting more modernity and better service...