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the location was decent we arrived around midnight, we reserved a room online with 2 queen beds. Our room was over $200. When we arrived and went to check in the woman at the front desk informed us that they did not have any rooms with 2 queen beds. Her words "we haven't had any rooms like that since i started at 10:00". She had a really negative attitude We said ok, what do we do now, she wasn't really helpful. she gave us a room with 1 king and a pull out bed which was not comfortable at all. i don't understand how we can reserve and book something and then arrive and it is not available. Not a good experience at all. our whole stay we had been staying at mostly Hampton Inns and were extremely pleased with everyone one of them. this not we didnt have that option so we figured Sheraton is a big name, we figured it would be amazing also. we were wrong. definitely going to stick with Hampton Inn from now on.
The staff was very polite and helpful. The room was clean and the bed was very comfortable, loved the pillows. We hate breakfast in the restaurant, food was very good and the waitress was very polite and kept checking on us to make sure all was ok with us. Loved the fact it is connected to the Denny Sanford Center so we could walk back to our hotel after our concert. I would recommend the Sheraton to my family and friends.
The staff was very friendly and helpful. The room was clean and decorated nicely. The bed and pillows were the most comfortable than any hotel we've ever stayed at. It was also quiet. We didn't hear any doors slamming from other rooms or people talking in the hallways. We would definitely recommend this hotel to friends and family who plan on staying in Sioux Falls!
Friendly front desk staff Very run down. Lack of attention to cleaning when it came to the details. Surface dusting okay, lamps dirty. Ironing board cover was filthy. Hair dryer would run for about a minute and quit. Actually saw a spark or arc when trying to get it to work.
Staff Rooms were worn and old. Bathrooms were old
Spacious presidential suite. Nice pool. Reasonably-priced restaurant on site. The cleanliness in the presidential suite was below standard. Broken decor, old wristband laying in plain site, mold in shower. Checkout time was 12:00, but housekeeping came beating on the door repeatedly around 10:15 until we opened it. Not worth the $$
We went there because there was a water park. It was so overcrowded. Too many birthday parties that also used the pool. We were told only people staying at the hotel could use the pool. Rooms - hallways were dirty & unkept Bathroom tiles missing
The staff in the pool area was wonderfull.
The water park was fun for the kids. The hotel was clean and comfortable.
The back door entrance and on F had problems with outside door opening from the inside out.
They wouldn't allow adults to use the whole pool area after the kids had to leave. Paid out the ads for a room and am then expected to but food from them.
The location was good for us and I like having s pool for the kids. The carpet was duct taped together and the hotel was very dated. They need a serious remodel.
Staff guy was very friendly on check in. Great pool area. Really cool. You can tell it is an older hotel with some updates, but not everything is updated. Decent experience, probably not quite 3 star.
Quick checking. Friendly staff. The room was not up to the 3 star level. It was more like a 2.5 star.
We were coming down to Sioux Falls for a concert and wanted to stay at a place closed the concert. The location was within minutes of the where we were needing to go. Nice place, clean rooms and friendly staff.