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The room was ready at 11:00 thus we could enter earlier then advertised
friendly and relaxed atmosphere the food was acceptable but could be a bit better
Proximity to ski slopes, rooms comfortable, hot water always available staff pleasant , food varied and tasteful. pleasant stay. lack of a facility to have a drink upon return from ski ing Could really do with a bar area open from say 1600 hours, for some this would be a reason not to re book Not exexactly a dislike but there was no written english translation on rules or menus etc
Location. Nice and quiet and beautiful old village. Needed a double bed rather than two singles pushed together.
sleep no bar
Quiet, picturesque location. Friendly, helpful staff.
They disinformed us that they are locatecd 12 km away from Chamonix.Actually it is 80!!! km away from Chamonix. 80 km through small roads, so trip to Chamonix took more than 1.5 hour!!!!
Beautiful views, lovely quiet, great swimming pool & jacuzzi, lovely dinner, gorgeous area, easy to find.
Excellent facilities, ski in apartments, very well appointed with added benefit of gym, jacuzzi outdoor pool (warm and usable in January). Courtesy bus available for going to and from town Steam Room was out of order
Good facilities; well equipped apartment; clean; friendly staff. When I booked the hotel I could not see the possibility of our apartment facing the rear (no valley view, only rock), so we were disappointed when we realised that that was the case. The staff upgraded our apartment to facing the valley for a reasonable extra payment. Some restaurants mentioned by the hotel to be open during summer season were closed. Supermarket prices are high, but there is a good bakery and butcher.
The pool was excelent and thE rooms also excelent... And frindly staff thumbs up fromberg us ... The children play area was a bit small and not really intertaining ... Tøj have grate mtb (vtt) tracks just behind the hotel but staff dis not know any thing about this i had to find out my self ... Hotel information and signpositing at location made not easy to find ...
Our stay at this resort was wonderfull. Services are very good, the rooms are very clean and confortable.
Great place to stay for ski convenience.
Fantastic apartment,spacious,clean and well equipped and great view.Lovely facilities wiht or without kids.
The Room ( apartment) and the hotel were excellent, spacious. Wireless internet didn't work in the room. Rather isolated from restaurants etc.
Go up (with the cable) and hike with view of Mont Blanc; better than Fuji! The hotel has a nice pool and gym. Staff is friendly. Difficult to find with GPS; it is the first big building after starting to descend in the valley. The valley itself is ruined for hiking in favor of skiing. Wifi in the room was extremely slow and hard to connect to.
Fantastic hotel with everything you want. Clean and nice but a little bit small flat.The surroundings are beautiful but Flaine is a place without permanent living, just for turists.
Clean and well run hotel , excellent views of the mountains and extremely relaxing, the gym has one of the best views i have ever seen whilst working out. Quite a long trip up the mountains, some construction near the hotel but no major noise issues, no microwave facility and no shops within walking distance.
friendly staff, very warm! good facilities and storage a bit noisy at times
Friendliness of the owners
The staff were attentive whilst remaining discrete. Room was charming with great views.
nothing stands out as great but a reasonable hotel and no complaints. bit dated and not a cheap alternative but satisfactory. pool and jacuzzi was a bonus and area is nice with a sports complex less than half a mile away. everything was fine but nothing stood out
Our room was charming and well appointed, with lovely mountain views from the balcony. The menu du jour was good value and excellent quality, delivered with friendly service. We also enjoyed swimming in the indoor / outdoor pool, surrounded by some great views. The only issue we had was that we found the bed rather soft for our taste.
The staff were great and we also used the pool. I liked the balcony with the room. The beds were not that comfortable!
Good coffee and breakfast, but expensive. Bedroom and ensuite incredibly small.No sound proofing between rooms and very noisy throughout the night.
lovely hotel very bad restaurant
Nice and comfortable, good food at restaurant. Facilities are nothing extraordinary but OK value for money. 50 min away from Chamonix by highway Breakfast is expensive (12 Euros) considering the choice. Bathroom had no door and shower was by the sink so it was a big wet mess at times. Old table with rusty nails in spa, danger for kids
The room was spacious with a lovely view, the pool/jacuzi were lovely. We ate dinner on the first night which was very nice and quite reasonable. The bathroom/shower was tiny and in need of an update would have been nice if the modern contempory shower/wash area was the same in the rooms for what we paid. Also the service at dinner was extremely slow only one girl for approx 15 covers, we waited at least half an hour before we could order even a drink
This has been the best hotel experience in the last few years. And we've stayed at quite a few. Everything was absolutely perfect for our purpose (ski holiday in the Grand Massif area). Hotel staff was great in making us comfortable as if at home, amongst family members. Food was really gourmet and the room was spotless.
We received a very warm welcome and the staff were always keen to please. THe owners are lovely and hosted a fondue evening with music which was great fun. THe hotel was well managed.
Excellent welcome and friendly service. Very good facilities.
Great location. Very friendly staff. Leisure facilities great - was good that access to sauna/jacuzzi etc was restricted to adults.
The Neige et Roc at Samoens was an outstanding hotel with exceptional food, great staff, good location for ski bus and a friendly atmosphere. None!
Very friendly staff, nice countryside, nice rooms, nice breakfast.
Friendly staff; family atmosphere; nice dining room Bathroom needs to be redone
Indoor and Outdoor pools. Staff. It is a bit of a walk to the village centre
Traditional mountain hotel. Clean and comfortable. Appeared to have good facilities although we didn't have time to make use of them. Conveniently located, walking distance to the town centre.
good atmosphere, plenty of food friendly staff poor bathroom for such a good hotel needs updating
Peaceful and quiet hotel that can be recommended for people willing to escape crowded holiday places and enjoy picteresque mountain view. Great swimming pool. The hotel is in the very centre of Samoens but a little bit difficult to find.
Very good. At all details. Good for families and good to stay. Everything was fine.
Great location & very comfortable beds so for us, using this as a stop over it was ideal. Close to some cracking restaurants and just across from a reasonably priced bar. Parking available directly in front of the hotel too. One of the reasons we booked this as a stop over was that, after 10hrs of driving we were looking forward to using the spa facilities. Despite being advertised as open until 9pm we found it closed at 7pm and were met with shrugs & grunts as to why this was the case. We didn't eat at the hotel and chose somewhere else for drinks too as the bar was terrifyingly expensive. Despite these niggles the beds were supremely comfortable and if you can get a duplex room sleeping four then its great value.
We booked a double room with twin beds but they could accomodate a triple room with queen size bed without price supplement.Decoration simple, not typical, but acceptable.We could check out at 11am. The rooms are noisy. The matress was too soft and we couldn't sleep well. The cleaning was too early the day after (sunday) around 9am. Breakfast was closed at 9am.It's a claissical old fashion hotel and the overall deco doesn't evoke a mountain hotel.
Not a very welcoming atmosphere,
it was a nice hotel and we had a great weekend. however sadly we found the staff and in particular the manageress rude and unhelpful.
The hotel is located in the centre of Samoens village, convenient to shops and restaurants. The quad room was perfect, as the mezzanine created what was virtually a separate room for the children. We also enjoyed both the swimming pools. Sound proofing at mezzanine level was not good. The double bed was very uncomfortable.
Central to town. Convenient to shops and few restaurants (booking was essential if you wanted to eat in hotel or out in town, though). Considering the money paid for the room (130 euros per night), the room was gloomy, extremely small and very basic. No meals were included in the price and when we did ask to eat in the Dining Room there were no vacancies. Information signage was very poor. Poor car parking. The small town was unable to service the need during the week (Feb half-term holiday) due to over commercialization with short-stay apartments. Whilst there was a ski bus provided, there was no information in the hotel where to catch it from. As a ski resort, the lift system was poorly thought out with only one small gondola lift up from the village. Runs very crowded and at times dangerous. I would not go to this resort again even though it was a pretty alpine village
Pleasant reception, comfortable, clean room where everything worked. Very good food. As it is on main autoroute can be noisy but is well soundproofed
We booked 2 night at the Chalet through Booking.com and unfortunately when we got there the manager explained that there is only one night available
The staff was perfectly helpfull, the hotel looks quite new, good value for money, there is a nice food in the hotel's restaurant It was not a big problem for me but the hotel is situated next to two roads so it is not very quiet
No food available on Sunday evenings Locked from door compromises access to the main building from Chalets in the grounds
Very friendly staff and rooms are excellent value. Plenty of parking and skiing only 15 minutes drive up the mountain. A convenient base avoiding resort hotel prices Food & drink is quite expensive
Charming hosts; relaxed atmosphere; excellent food. a very covenient location to visit more than one centre and for skiing in nearby resorts. Road is busy but not disturbing in the rooms
The owner was just a real gentlemen - superb