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Spacious room, outdoor jacuzzi, excellent views, Good bus services to transport us to beach and town centre. Were provided twin beds although had booked double bed. Electricity and water system failed on one occassion. Breakfast poor standard for 5 star. Bathroom compliments like soap and body lotions were not replaced everyday.
When the staff finaly changed my room, after 3 days of complaints. 1- The pictures on the website (hotel and booking) are misleading. I booked a room that was suposed to have ocean view but did not. 2- The staff was absolutely rude in several times, from the time I asked to change rooms on (except waiters on the breakfast and one lady from the front desk). 3- All the pools in the hotel are salty (no sweet water). 4- The staff from the parking is incredibly rude and disrispectful. 5- The hotel is not prepared to receive the amount of tourists they do; I had to wait for 20 minutes every moring to have breakfast because there were not tables available (although there was another room full of tables that was not in use). To sum up, I had the worst experience and paid a lot for that.
Service and facilities
Bad service I Call to the reseption 5-6 times and I went downstairs at the reseption twice for a noice up from my room....and nobody nobody help noone went their to check for that terrible noice that I stay 2 nights and the one night I didnt sleep....BAD Serviceeeeeeeeeeeeee
Great Service the staff was always very friendly...The out door area was very nice and the pool was wonderful The room is not a 4/5 star room however it was clean and we liked the view and the balcony and were comfortable
Calm atmosphere within the hotel, excellent facilities on site but good to have shuttle bus to Mykonos town; exceptionally good staff and good managers in evidence Poor beach facilities; dining room ridiculously dark for evening dining by September
I enjoyed the beach,poolside and the staff friendliness. -At the beach there is no fresh water shower.The shuttle service to down town is very limited in the night...I suggest it every hour fro the hotel starting 6:00 pm and from down town till 2:00 am.
There was very pleasant environment, great hospitality as well as many facilities such as free transportation to the centre, spa centre etc.
Superb staff attitude and general comfort of facilities. For price, (in early June) an extremely satisfying hotel. Overall, very good Restaurant was expensive and disappointing. Easily solved by eating elsewhere. Modern technology was lacking: public internet terminal was comedy and DVDplayer in room did not work and could not be fixed by staff.
The hotel has a great view and the staff was exceptional. The beach next to the hotel - elia beach - is also excellent and has a great restaurant. If you want to visit the island, specially the center, you should rent a car.
staff very friendly and professional,everithing was quite,relax and nice
Very friendly staff, good & quite location
Lovely and friendly personell! Nice rooms
The relaxing atmosphere. Candles at night, great balconies. Rooms a little bit small.
the owner and manager of the hotel is amazing and can make you enjoy your vacation even if the conditions are not good(weather etc).
excellent friendly welcome, perfect location to spend some romantic time, wonderful setup, each and every corner is worth picturing, would definitely love to be there again and i would advise any couple looking for visiting Mykonos island to stay in this "heaven on earth" hotel. it was really a great stay. Gents, get rewarded by your wife for this choice :) . Special thanks to Liberne and Chrisa, we felt home. none at all
Great kindness and efficiency of the staff; good breakfast. The hotel is far from noise and has a very quiet and romantic atmosphere. Reception opened 24 hours a day We had a tiny room with a tiny bathroom without balcony or private area; the windows hadn't any shutters. The baech is near the hotel (5 minutes) but there's no view.
the breakfast , the staff, the site
The Staff especially Labrini were excellent. The hotel layout and our room was gorgeous. We would have loved to have stayed longer. I can't recommend this hotel enough. It's perfect for couples who want a relaxing romantic break. Thank you for making our stay wonderful! No, everything was perfect!