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We liked the near location of the shopping center and to Tesco, since there were some things we needed to purchase before the christening. The rooms were clean and we had hoped to get more use of the rooms. We did not like the fact that we had arrived at 8 a.m. drove from the airport and had asked to have the rooms available at 9 a.m. However when we arrived, we were told that the rooms weren't ready, we had to wait until nearly 10, then the twin room ws not a twin, just a double bed. We had to ask to get a twin as it was booked that way, Again a wait and they were moved to the next floor up, not adjacent to our room.
After complaining to reception staff about the night staff found their attitude to be quite flippant. I wasn't offered any form of reimbursment or even a token of apology.
Clean and friendly. Cost of the bar drinks.
Very frendly staff
Liked the parking facility, the dining room and the general appearance of the hotel. The staff were very friendly and helpful.
Well located to take in Liverpool & Manchester surrounds, great value for money.
helpful staff, central location, relaxed atmosphere
Friendly efficient staff and a comfortable room. Good breakfast choice. Room was too hot. Bathroom look tired - grouting and sealant could do with a dose of bleach to remove disclouring and mould.
health and fitness facilities, clean room bar and restaurant area were bland
No real bad points although the window could do with a clean as it wasnt very pleasant looking out but didnt really affect my overall experience.
Only 2 days old everything new staff very helpful
From check in through to check out on the sunday the staff throughout the hotel were very freindly and helpfull and I have booked a further weekend break 08/08/2008 keep up the good work
The room was very warm and comfortable and the buffet breakfast was more than enough too last until lunch time The television had no sky or freeview channels
Hotel was everything that I would expect from Ramada. Excellent I currently stay in a former Ramada Encore hotel in Walsall with the same excellent facilities and self service breakfast at no extra cost. The only bad point would be the extra charge for breakfast.
Good rooms, clean and tidy. Courteous staff. Could do with more heating in this bad weather! Cold during the night.
Very helpful and friendly staff, very clean, smart-looking rooms. No refrigerator or air conditioning.
Excellent value - very clean - good location No bad points
staff very good. nothing was a chore for them
The hotel was well located for my purposes, staff were unobtrusive, room was clean with a good bathroom. Tip: ensure you get a room away from the main road. The cooked breakfast buffet set me up nicely for the day. Do not drink the coffee at breakfast, it's only distantly related to the real thing.
ease of access from major roads network. Cleanliness
Building, staff nd atmosphere and price rooms need decorating especially bathrooms. Food fair.
Interesting building, lovely grounds, room was comfortable and quiet Room was a bit shabby in some respects, especially the bathroom
Very run-down & grubby. Staff apathetic and disinterested. Bar food utterly appalling.
The hotel staff were efficient and helpful, the evening meal was of a high standard and the rooms were very comfortable The breakfast although tasty was a little like a transport cafe breakfast too much on a small plate
Location and price. Hotel waslarge, but seemed rather empty, and had seen better days
Expensive Internet connection. Noise from Motorway
Excellent staff. Clean modern hotel. Very comfortable bar/lounge area. Very comfortable beds. The bathrooms need refurbishment. They stand out after the major refurb everywhere else. They were still clean and fit for purpose though.
everything was 1st class
Nothing The room was well below standard. The first room had stains on the chair and bedspread. We booked a no smoking room and was put in a smooking one which smelt stale. We were moved after complaining, however, the new room wasn't much better. We booked out the next morning.
The hotel had been recently renovated and is finished to a very high standard.... would recommend to anyone wishing to stay in/or around this area.
Most of the staff were friendly and helpful and we were given the key to our room earlier than check in, so we could get reading for the wedding. I had requested a cot for my 21months old daughter. Staff were unaware of this request and were not able to supply a cot as they run out, we had to bring a travel and cot and bedding with us from home. Also, staff said we had to pay for breakfast although this was included in the rate at the time of booking.
The room and people. The evening menu is not flexible and you have to pay for 2 courses even if you only have 1!
The bed was comfortable The TV did not work, the bathroom slanted away from you and was difficult to use the tub, no screens on the windows ( because there is no air conditioning, the windows are the only choice for ventilation).
Staff were friendly Didn't offer room service. I also had a flat tyre in the morning which looks like it was done on purpose when examined by the garage. The tyres were brand new and otherwise perfect. Although this can happen anywhere, it was disappointing to think it might have been intentional.
Set in a beautiful quiet location.
Comfortable, pleasant surroundings. We stayed because of a friends wedding. The staff the whole day were great. During the evening time of the wedding we found the security staff quite unpleasant & rude. I was also quite surprised to see security staff at a function like this in the middle of the week. They were quite intimidating hovering around constantly. It would put me off booking a function here if that whats to be expected in the evening!!
The staff were very friendly.
The food was quite nice The bath was really oldfashioned and dimly lit
the food in the restaurant was superb
The food was very well presented and delicious! The service was also very good and the bed was very comfy!!!
Front desk staff were excellent The coffee for breakfast and the separate coffee bar were uniformally terrible. Training as a barrista would help them get a decent coffee out of what is a good espresso machine.
convenience having to wait over 1 hour to check into room
service at breakfast - slow, forgot orders, dirty cups, dirty cutlery, jam pot smeared with dried ketchup, tray where jams etc stood on table was dirty - think honey , poor selection fruit, evening meal in lounge our first choices were not available, and starter was sent out with homous instead of guacamole as they had run out of that also. Bathroom smelt of old urine. Room was noisey from a TV next door / interconnecting door which was not turned off until 2am - hotel staff did not want to enter room to turn it off as guest was out so they moved my room at 00.30. charged us for full cooked breakfast instead of continental on both mornings. Also larger coach party was staying at the hotel all of whom were up at 6am making alot of noise in corridor this wasn't a problem as also had an early start but would of recommended trying to seperate coach party guests and other guests if they have got an early departure. My collegue was also woken by people on motor bikes outside her room in the early hours. and her bathroom smelt of drains on the 2nd day
The staff are always friendly. On this visit the e mail from booking.com hadn't come through the whole time i was there.
The leisure facilities
The gardens outside outdated interior in the room; non functioning heating
Bar and restaurant service was poor
My only negative was that my reservation hadnt been passed from booking.com to the hotel. The hotel did however honour the booking and the rate.
Good location and very nice looking Gym was very small Food was priced high for the quality
We were able to stay in a good hotel with our dogs. No
We were parents of the groom and we were delighted with the venue, the wedding breakfast, the attitude and helpfulness of the staff and the facilities Kilhey Court has to offer. Rooms are a little tired looking but clean and well equipped. If I had to complain about anything, it would be that the bar in the evening was understaffed and it was said that the 20 minute wait to buy a drink was unacceptable.
The staff were great, it was my daughters birthday and they made a fuss of her and she loved it. It was so clean and relaxing, I would love to go again. everything was perfect
The leisure facilities mainly the pool area I visisted many times. Genearlly enjoyed my stay and the people who were working at the hotel were friendly and efficient. I would return wiothout hesitation.
That all staff spoke to you politely even when merely passing on the stairs.
Excellent attentive service from friendly staff, especially around bar and restaurant. Although under pressure, especially at breakfast time, the staff kept their sense of humor throughout.
The staff were very supportive. I needed some special consideration for a guest I had invited. A very sick lady. I was able to entertain her in a private room thanks to your team. In particular a young lass called Megan. It was her innovation that made this happen. You have an excellent team at this hotel.
ful breakfast came without mushrooms
I liked the location and the facilities. we stayed as part of a wedding party and thoroughly enjoyed everything the bathroom in our bedroom was ready for refurbishment, but it was fine.
every one was very helpful.
the spa facilities and the lake behind the hotel
Friendly staff Dont like fag burns in carpets and smelly soft furnishings.
relaxed atmosphere, quiet, easy access to local and regional ammenities paying extra for breakfast, the price of these rooms should have been inclusive
nothing unhelpful staff , dirty rooms , overpriced
Close to centre of town Sunday morning staff were sitting on food counters and picking at food. I could not believe it.
Room was located by lifts which was a little noisy
Vrry relaxed N/A
Clean, comfortable. Handy for town centre. Not easy to find and in a fairly unappealing location - poor lighting and condition of footpaths around hotel. Be careful if out walking!
Thay have now upgraded the Hotel and is much better as I stey here 2/3 times a year.
Location of hotel for shopping and visiting family Good value for money Staff very helpful Price of bar drinks seems high and food was not value for money, No vegetables with meeal, sausage & mash was exactly that!!!! Why no veg
The hotel room we stayed in was old and tired, the breakfast was a very poor offering.
Decent sized room and comfortable bed Wifi facilities in room were too expensive
Good value for money. I stayed for one night. It is quiet and peaceful. A bit far from Wigan. If I was staying for more than one night it won't be cost effective to use a taxi every time you leave the hotel. If you have a car it is never a problem!
Friendly duty manager Breakfast disappointing. Noisy until after midnight.
Proximity to my family was my No 1 priority. VFM and comfort also helped.
Comfortable beds, very friendly and helpful staff. Bathrooms could do with some updating.
late times for check out, late food, late bar.
Easy access off the M6. Good quality food.
The staff were friendly and the rooms were extremely quiet with no noise from the corridor, neighbouring rooms or the motorway not far from the hotel. The only bad point was the e-mail I received from the hotel before we arrived which had information on the hotel and area. Unfortunately when looking for things to do in the area nothing actually comes up.
Staff was very helpful and pleasent. We were upgraded to executive room just becuase there was wedding reception going on and hotel staff wanted us to avoid all the noise. That was good gesture. Food was aslo good which we ordered in room.
Very nicely furnished and everywhere very clean and staff very professional Shower took a while to get hot ie 20 mins on sunday morning but when it was hot it was lovely.
Noisy radiator in room woke me during sleep and could not be switched off. No hot water whatsoever in sink or shower
Service from staff
Excellent value, cleanliness and comfort of rooms and friendliness of staff in reception and restaurant. There was absolutely nothing that either we or our guests in the other room could find fault with during our stay.
The pleasant manner in which all the staff went about their business from the reception to the restarant and bedroom maids. There was absolutely nothing that could be faulted.We have stayed at all the "top" hotels in London and your service was at least as good as any of them.
facilities, cleanliness and friendly staff. room well appointed The cleaner knocking at the door at 08.20 to see if she could clean the room on our leaving day - I wasn't even dressed!
Convenience and value for money
Swimming pool, although very small / spa pool. There was no menu outside the restaurant to see whether it was worth going in (in the end I didn't). Also it woul have been nice to be able pay for swim facilities with the room.
Lovely swimmimg pool, very suitable for children Payment for using the swimmimg pool and towels.
Bedroom was too cold.
friendly and helpfull staff
the availability to allow pets
Nothing Kids playing football in the hotel corridor, no hot water / pressure. Rooms dated and not very warm. Furniture, fixtures and decor reminiscent of 60's / 70's. Not value for money. Breakfast basic. Poor choice of hotel. Only positive was the helpful receptionist.
The price. Just few quid more expensive than Formule 1, but much more comfortable. Great budget hotel! WiFi was not available in rooms - only in the reception area. Water pressure from the shower was low, Rooms - mainly clean, but some dust could be seen around the corners. Furniture is a little old.
Receptionist very efficient and made us feel welcome. The Hotel is quite run down with evidence of neglect and age. Could do with a re-vamp. No food available from ~ 2200hrs, which is when we checked in. Take- Away food could be ordered & delivered from local outlets.
location and facilities unclean bath tub. the price of the room was cheaper 48hrs prior to the booking date. cheaper than the bookings.com price
have stayed here several times to visit boyhood friends in the area. have always found the service efficient and without fuss.
My friend and I were impressed with the appearance of the hotel and the pleasant and well equipped room. We enjoyed the restaurant meals and were particularly pleased with the friendly and efficient service We were delighted with everything
We had a family room. It was simple but good space and clean crisp sheets. Breakfast was an extra charge.
Clean hotel with friendly staff. Good breakfast Poor noise insulation between rooms and noisy heating which clanged all night.
Friendly, helpful staff. Clean comfortable rooms. Good food.
The restaurant food with an Early Bird option. The various prices for breakfast starting at £2.99 A separate bar would be an advantage
The friendly management and staff. The food was good and the general standards were high. The menu in the folder in the room was grubby and needs changing more frequently.
The room was bright clean and modern and priced accordingly. Staff very helpful The room was at the front of the hotel and there was noise from the road even through double glazing,better to have a room at the rear of the hotel.Breakfast menu limited
Breakfast, car parking, location Small washbasin in bathroom. Lightweight duvet. No customers lounge
Easy to find, good parking. Warm friendly welcome, very accomodating switching rooms for our children. Excellent clean rooms. No lounge area for guests. Rooms a little noisy.
Excellent, friendly, genuine, attentive staff day and night. Even though the adjacent restaurant pub was closed for refurbishment the staff had gone out of their way to forewarn me and offer alternative accommodation. And at the £50 a night level offered this time Premier Inns are great, reliable places to stay. But at the ludicrous prices they have been trying to charge over the past 12 months they are way out of their league - we've cut our private and business use of P Inns by 90+% as a result. Nothing - everthing as expected.
The hotel was convenient, as it was close to the venue (Haigh Hall) for the wedding we were attending, the receptionist was very helpfull . It was right next door to a very busy Petrol Station
Wigan North Premier Inn has friendly helpful staff and it is in a convenient easy to get to location. It is quiet and the accommodation is clean and of a high standard. We enjoyed our stay and would go their again. No
the staff were brilliant especially gemma, she was helpful and kind as were the other members of staff
Close to motorway. Great breakfast. Average pub grub for an evening meal. Food very reasonably priced as were the drinks. Has anybody found how to get the £29.00 promotion.It always seems to be available somewhere else!!
Good value for money. Spotlessly clean. Very friendly staff - nothing too much trouble - very helpful arranging a taxi for us. Only one issue - the window was closed but we could still hear the traffic because of a slight gap in the fitting although it didnt affect the temperature of the room.
Tim Good at reception Due to cumputer failure total mess up with payiny bill
Excellent service, communication and facilities None
Location convenient, room was clean, bed comfy, duvet excellent. Bathroom fan noisy, towels soft. Generally good. Unfortunately, the place for breakfast did not serve hot meals after 8.45, despite information stated breakfast was from 7-9am. Would recommend if this was sorted out. Cooked breakfast not available after 8.45am. Breakfast was stated as being available between 7 am and 9 am. Unfortunately, the place for breakfast did not serve hot meals after 8.45, although we had been informed breakfast was from 7-9am. Thankfully we hadn't paid in advance for it! We would therefore not recommend this place if expecting a full breakfast, which we were.
All good, receptionist was vey polite and helpful Breakfast was over-priced at £7.50 each no sky channels.