Would you like to save as your currency permanently or for this visit only?
Friendly staff The shower was poor and not functioning properly
Design Hotel in the heart of Sliema, a little bit up the hill from the waterside promenade, great view from the higher floor rooms and the rooftop / rooftop pool. Their label of being a "design hotel" seems a bit overemphasized and can lead to certain excesses, some shortfalls with the breakfast. Cleanliness is not really a strength of all the Maltese Hotels in general.
The staff was excellent! It was a really nice hotel, will definitely go back there.
The central location of the Hotel makes it easy to visit Sliema and Valetta, near to many shops or restaurants. The breakfast (continental buffet) served during our stay (nov 2010) was absolutely not at the level of the 5 stars of this hotel. No fresh juice, poor presentation of so-called fresh fruits (apples were brown, almost burned in their juice), whereas Malta has plenty of ressources to serve them al over the year. The real good stuff was the bread choice, but for a 14€ BF, it looks nevertheless very unsifficient for this class of hotel
The staff was efficient yet pleasant at all times. The wardrobe was not well designed. There was no place to hang long items. They use those hangers that are hooked to the bar. The bar went from front to back. Making use of the closet difficult. The furnishing were comfortable. But we had a junior suite with one easy chair and a desk chair ... and three ottomans! Another easy chair or sofa would have been more comfortable. There certainly was enough space. The room included a nice balcony overlooking the sea -- yet the be for some strange reason was placed so that one could not enjoy the view from the bed ... and given that there was only one easy chair ...! In regard to the question below about 'guest reviews' there weren't any the hotel only opened at the end of August 2007.
very clean good quality nice people things that are not finished i.e. no movies or internet in the rooms
Comfortable beds, good service There is a motion detector in the room, with a bright red light which shines if you move also at night. It keeps you awake.
Friendly competent staff, value for money Room service food from the Oriental restaurant was very poor
The bed was very comfortable and the staff were great. The hotel was obviously incomplete. The water pressure was inadequate, the room was not finished (building wise) and therefore not very clean. I would also suggest carpet in the bedrooms instead of tiling as this impacts on comfort. The facilities that were mentioned were also not available yet as the hotel is not finished. Definitely not up to 5 star standards.
We had a high floor room which meant a fantastic view over the city from our balcony. The Asian restaurant at the hotel tried to serve our food too quickly and one of our party suffered food poisoning
The front desk staff were always kind and helpful. They responded to my requests right away and gave me information I needed.
I liked the room, food and staff. I was made to feel very welcome no english channels on TV
Excellent location, superb food/dining. Good, helpful staff. Good value for money Lousy WiFi - worst/slowest have ever experienced- used Burger Kings in hotel lobby! Did not like paying for use of minibar or safe - this was not made clear on website.
The room was very small, me and my cabin bagage and it was full. It seems to be a place not reformed since 80s, and it need it. Very old and cracked forniture and toilet. Breakfast options are very poor.
Position in town of Sliema. Extreme friendliness of staff. Easy access to all services to visit all parts of island.
Leaving! Wasn't what i expected it to be for the money paid. No air con as stated it had. It was actually a heater, which wasn't a lot of use with temperatures around mid 30'sc. The room was very dirty ie. mucky walls, headboard on bed was black with dirt, torn stained matteress and furniture from the 1960's. I thought when i walked in the room i'd stepped into a cheap B & B in Blackpool. View from window was to a dirty courtyard which comprised of waste food, knives and forks, used condoms all thrown down on to the roof below and on courtyard. The breakfast offered on the B & B basis was only toast or cereal, very basic indeed. I paid extra for the hotel as it was supposedly in a good location. It was a huge dissapointment and i will never be wasting my money to go there again.
The reception staff were very helpful in terms of my questions, giving advice on how to go places around Malta. The big problem for me was Internet access: I couldn't get the wi-fi access that was advertised on the top floor of the hotel and the card system was very expensive (ie 3 euros for 75 minutes, 2 euros for 20 minutes, but was never for the full amount, always less). Moreover, the location wasn't ideal for me, as I was in Malta for work and had to go back to the capital Valletta to go anywhere. Next time I'll stay in Valletta as the surrounding district of Sliema is pretty run-down and there's not much to do, ie. no real beaches or historical sites to visit.
Its location is excellent and the view from the balcony over the harbour is spectacular. Very convenient for everything.The breakfast was large. The good thing about this hotel is its location. Smoking is allowed in the bedrooms and our room smelled of cigarette smoke. The hotel appears to be in a 60's/70's time warp and furniture and fittings reflect this. Also, although it was not cheap (Euro 100 per night) it had a very high proportion of young, backpacking guests, which was unexpected. On two of the three night we stayed there, there was no fresh fruit at breakfast.
Location, in front of Sliema Sea, it's located in a very animated street with lots of cafés and terraces. Unfortunately, almost everything. Small elevators, a bedroom with accepts (alcatifa) (which is no longer used), very few light, very bad matresses (bad for your back) with no dais (estrado), no remote control for TV, bathroom with no bidet, just a small light, no water pressure in the bath and in the washing closet, poor breakfast and everywhere we go a bad smell of fried food mixed with mold (mofo) of a building and structure that has not followed tourism evolution and minimum conditions to be given to its clients. It seems Marina Hotel has stopped in time. Not to repeat, not to return, not to advise to anyone, that's for sure.
The view from the hotel was impressive. We stayed on the sixth floor. And of cause the location. The breakfast buffet was extremely boring.
Price, location, friendliness of staff, adapter plug rental, restaurants around. Water pressure Heating from above, a strong draft in the room, paper thin walls.
very friendly and helpfull staff good, atmosphere plenty of characture. said large balcony which we paid exra for,which was misleading.
Location near ferries and buses, shops and restaurants; good for exploring and getting around. Short ferry ride to Valetta. Recommend Chop House at Tigne Point, Aroma restaurant (and others) in town. Basic price was ok but all else was too expensive. 25 Euros/day for wifi (lobby system does not work, made and saw several complaints). Recommended not to drink tap water, but bottle in room is 3 Euro (2 Euros for six 2 litre bottles in the shop next door). Breakfast > 11 Euros, walk to the front and pay less for a better selection.
Great location. Away from noisy main roads but still close to everything. Restaurant food wasn't very good and the tablecloths were always dirty.
We liked the Sliema location. It was 10 minute walk to the ferry to Valletta with a steep walk back which we did not mind this at all. The food served in the bar restaurant was excellent and very reasonably priced with excellent service. Very helpful staff. The hotel has an English atmosphere which we found charming. The shop in the hotel had an excellent range of gifts, also reasonably priced. Although this hotel is not on the waterfront, we had views of the water from our balcony. There are a lot of restaurants and pubs near the hotel. Also a very easy walk to St Julians where there are heaps of restaurants. We would definitely stay there again when we return to Malta, which we intend to do, as it is such an interesting place. We found the airconditioning very warm, not only in our room but also in the bar.
Very polite staff, great room with the most comfortable bed I've ever slept in! Swimming pool was closed (seasonal) and there was some construction noise due to expansion (but this is Malta-wide currently)
Close to all the action Not four star in my part of the world (2 1/2 or 3 star at best), air-conditioning went on and off from movement sensors in the room and sensors on the doors - never got cold, elevators had no logic whatsoever
Comfortable bed, excellent cuisine, friendly helpful staff
very friendly and helpful staff. Very comfortable. Having its own car park was a definite bonus.
la beauty farm
The comfort and decor of the room were first class with a great balcony for relaxing. The breakfast buffet was rather limited. There could have been more fresh fruit, proper fruit juices and coffee. I would choose a room only option in future
Friendly Staff & location. After Hours accessibility was restrictive; an imposition on would be considerate customers, to return to hotel @ timely hours or risk inconveniencing the manager to wait up for your return. Note this is only my consideration since management never imposed any inconvenience restrictions to customers.
hotel position and location + roof sun area (a) public restaurant right hand side very scruffy dirty tablecloths etc (b)restaurant lhs doorman attitude so poor we did not use - went to (a)
It is a good place; the staff is very friendly and helpful and the price is very reasonable. Not anything in paticular
The location of the hotel is excellent. Not a luxury hotel but functional and clean. If you want to see Malta it is an excellent base. The breakfast was pretty limited even by European standards. Toast, ham and cheese and melon with cornflakes and muesili every morning
Close to both Sliema. Staff were friendly and room was clean. TV didn't work, toilet didn't flush and leaked.
very good, cheap hotel and near the sea. I really like it.
The hotel has an excellent location. The rooms and bathrooms are clean and comfortable. All see view rooms have 180 degree see view and a great view of Valetta. Wide, miles long promanade along the shore line, lots of restaurants nearby, excellent public transportation, public swimming-pool (salt water) only a few steps from hotel..two tumbs up. English language TV channels. The same, very limited selection food for breakfast day after day, No internet access (there are cyber cafes near by).
Nice hotel for a low cost. Exellent location. Bus stop just outside. Breakfast could be better. Traffic noisy at seaside.
the location and the ease of getting everywhere else nothing
Excellent sea views. Clean hotel, staff helpful and friendly. Excellent location with bus stop right outside which makes travel around Malta easy. Breakfast basic but adequate. Superb value for money. We did see other bedrooms without a sea view that weren't as good as the one we had.
Location in Sliema along the seaside promenade is very good. The rooms definetely need renovation. Beds are bad, fitted carpet not fresh, same for furniture. Storage for clothes not enough.
The sea view of the room
We like the location, in walking distance of restaurants, shops and harbour. It was comfortable and friendly. The restaurant was not brilliant for evening meals and the adjoining Italian restaurant was very expensive
relaxing feeling , very operative staff , panoramic seeing nothing
The staff was very helpful and nice at the reception, at the bars, in the restaurant; the restaurant was clean and nice with a big variety of tasty meals, the service was excellent, the waiters and the cooks were very polite. The evening programmes in the Skyroom were also entertaining. No. I was really satisfied with everything.
Location, comfort, staff ... everything superb! We have spent a full week in a superior seeview suite of Hotel Preluna and enjoyed it very much. The fantastic friendliness and helpfulness of the staff is highly appreciated - Manuel, Ivanka, Desiree and the others at the front desk will never be forgotten ... Nothing missed, nothing disliked. Everything perfect.
Nice breakfast - good selection. Rooms were nice and comfortable. Hotel is right across from the bus stop. Good buffet restaurant for dining in the evening after a long day of touring.
Breakfast is good, indoor pool is very small (only 5x5 meters) but cosy, location is ok. This hotel is seriously overpriced! Don't trust the photos on the site - it's not a SPA. For the price of 4* hotel you receive a motel-like room, very used furniture, dirty towels and toilets, too old facilities, and bad view from window. This hotel would be ok for 35€ or 40€ per night, but now it does not worth the money.
lots of facilities our balcony did not get any sun except in the early morning the spa people were not very nice swimming pool was across the road
large room and helpful staff
Good location, large room which was kept clean, friendly staff and good value for money. Breakfast was below par for visitors
location was very good,only a short walk/bus to the town centre. very noisy,builders banging about early morning,toilet making lots of noise.bed not that comfortable.
Very comfortable beds, friendly staff Breakfast
Nicely by the sea, large room with sea view. Roome decoration was simple, facililty was basic. The old receptionist was a bit fussy and snobby.
Having booked a room with a sea view, we were given a small back room with a frosted window to a service shaft for the first 3 nights.
The reception staff were very friendly and welcoming and were most helpful at all times. The hotel is in an excellent location, a few minutes walk to the ferry to Valletta and bus connections to some of the more important destinations on the island. No matter what other reviewers might have said, I found the room large, comfortable and clean. The bed linen was clean and fresh towels were laid out each day. There was a TV in the room, contrary to my expectations, and even though the programmes were in Italian, which given Malta's geographic position, was not so surprising. Having read the reviews before booking, I chose this hotel mainly because of the rate, and though there were some shortcomings (e.g. breakfast was very basic and the breakfast room could do with redecoration) I found it to be extraordinary value for money. As a senior citizen, I found it to contain everything I needed.
The view from our balcony The siting of the dining room. The lack of toiletries and towels. The electrics looked decidly dodgy, our electric fan did not work and buttons on the television were missing
The breakfast was really nice, staff excellent and helpful, and for the price it gives just enough. The hotel room itself, was not so comfy, but if you are looking just for a place where you will sleep during the nights, its just fine.
Great View from balcony , convenient parking just outside the door , 5 min walk to shops and restaurants .
The location of the hotel is spot on. It is close to everything including the hop on hop off tour buses, harbour cruises etc. There is a new modern shopping centre next door to the hotel. We had a lovely room with a fabulous view of the harbour. The room was clean and modern and the bathroom was spotless. The hotel is about 20 mins from the airport (by taxi). The staff were helpful and there is a good choice of restaurants in the hotel. The buffet breakfast was good too and overall the hotel was good value for money. There was nothing to dislike about this hotel.
god frukost och bra service
Nice hotel in excellent position, close to shopping and cafes, very helpful staff at checkin.
i liked the food in most restaurants as we stayed ion a spa room we could not find a thing to complain about .This is the forth time we have stayed here and hope to do so again if they carry on doing the all inclusive deals
the view was amazing, however the hotel seems to cater mostly for people much older than us - in attitude if not in years - who didn't mind being told what was available rather than being asked what they'd like.This isn't what I expect from a true 5 star hotel. The gym was closed on Sundays - why? This was one of the reasons we went to the hotel! See above. Very unimpressed about closure of gym facilities on Sunday.
the room was excellent,with perfect view on La valletta walls,very good breakfast the shower was broken and they need 3 days to repair it
The room was great, the view to Valetta fantastic and the restaurant choice superb In some of the restaurants the service was a little slow. No wi-fi internet access.
Good breakfast, good hotels' restorants Itis a shame, that residents of the 5 stars hotel have to pay for towels in pool area and for a gym as extra payment! The quality of SPA procedures are not corresponding offered prices.
what i liked the most were quietness, comfort and the good price-quality relation.
Near to good shopping, the sea and convenient for Valleta, ferries Does not deserve a five star rating. Not the best quality food. Not all spa facilities in use.
Proximity to seafront. Comfortable (if tired) room. Levels of friendliness very variable, esp. front of house. I feel that a warm welcome and friendly service goes a long way. However, all requests were considered and handled reasonably effectively. Improvement suggestions to duty manager were well received and I was happy with response. Breakfasts - although included in the price - were uninspiring; food quality acceptable.
All was good - location, room, staff, food (bkfst only for us), TV, wifi. Just one thing. We checked out at 1200 but were not leaving to airport until 1800, so we wanted to leave baggage there. There is no specific place - just one corner of the lobby area - but zero security. They don't even give baggage tags. So if your bag goes, you can do nothing. Either the hotel should stop accepting bags, or start a system to run this properly. We were lucky because we could take our bags - there was no way I could leave them with no security - but I presume most visitors would have no choice.
The Diplomat was in a very good position on the main sea front promenade and a 15 minute walk into the main town with lots of bars and restaurants on the way. The buffet breakfast was very good with lots of choice. The air-conditioning was not cold enough for us. After being examined by the maintenance, it seemed that there was nothing wrong with it and seemed to be the accepted temperature for the locals. Do not choose a room at the front of the hotel as there is an outside bar which is open till 2.00/3.00am and gets quite noisy and lively. The hotel was clean enough, but needs a sprucing up, a coat of paint, was a bit run down for a 4*.
The accessibility of the local services, beach and being able to use some extra beach faciliities through the Hotel There was no fresh fruit available at breakfast It is now getting to have a tired look as will soon be in need of refurbishment
Room was OK, access easy, breakfast good Reception staff not so "friendly" - but still professional. Everything like WiFi, TV, room safe were charged as extras... so didn;t get used.
Sea view from the room Uncomfortable bed
good location close to the fairy area and on the bus route to the airport very nice traditional restaurants in the area poor accommodation the room looked like wasn't rehabilitated since years - old furniture the overall conditions are meting the expectations for a maximum 2 stars hotel even thought was quite expensive
good location To be honest, I experienced a shock just ten minutes after my arrival. A huge cockroach welcomed us as soon as we opened the bathroom. We killed it and complained to the reception. They said such things never happen and fortunately it proved to be true. We found no more cockroaches. Neither in our room, nor in other hotel facilities, it must have been a lonely guy:). Rooms were clean and tidy.
The staff was great. It does cater to older clients but that means no problem to get a great sleep. Don't understand the complaint about breakfast. It was the most comprehensive buffet that we saw in 5 weeks of travel in Italy, Sicily and Malta.Hotel a little dated but clean and the price could not be bettered for this location. no
the veiw,personnel, food and location were excellent We did not like the top bed covers divided in two,it was impossible to get heat and so it felt cold.
The view of the sea and the nice coffee area at front of hotel where you could sit in side or outside
Sea view from the room is excellent. Location is good - near all points of interest, but at night you hear only the sea (if the window is opened), not music from the clubs or cafes, or something like this. Furniture looks shabby. Shower gel smelled like it's rotten. No balcony. Very weak and unstable wi-fi signal in the room.
The cleaning staff were particularly cheerful, attentive and thorough - top marks! The food was generally good, but not of a standard which I would expect from a Four Star Hotel. More importantly, I would also have expected a clear indication of the cost of telephoning from the hotel. This turned out to be terribly expensive; guests should be advised of the charges clearly in the room services folder next to the section giving the international dialling codes.
Central location, swimming pools indoor and out. Good breakfast and friendly staff.
Very nice friendly efficient staff, perfect location in Sliema along the seafront, big confortable clean room, very good breakfast and excellent dinner buffet.
Nothing Room was very small and service was not upto the star category of this hotel.
The staff was friendly and the location is very easy to get to and convenient! Frankly, I have been surrounded by helpful people regardless of the modesty of the services. The quality of the bed and their internet services.
checking out we were expecting a 4 star hotel as advertised but the room was dirty and the bathroom dirty more like a backpacker rooming house.the breakfast was not a 4 star menu in fact we only ate a piece of toast and a glass of orange cordial. very disappointed.
Location. The hotel is not of 4 star standard or anywhere close to that. The two single beds in the room had unfitted sheets that came off as soon as you sat down and no undersheets or matress protectors. The staff, while not rude, were far from hospitable. Overall it was fair value for money but not a pleasant experience. Fitness centre is closed for much of the weekend.
The lobby of the hotel is renvovated to look nice and welcoming, but when you arrive to the rooms the halls are dark and damp. Many of the floors smell like chlorine. I didn't find the staff very helpful or accommodating. Beware wifi is not free.
The position was excellent, just off the promenade and walking distance to buses and ferry to Valetta. Swimming pool on the roof was a bonus on hot days. The decor needed updating and the beds were worn.
The efficiency of the hotel reception manager.
Sensitive conversion of lovely historic building Very spacious duplex room with ample space for reading, writing - feels very private - good location for a romantic escape - extensive covered balcony - great in summer Generous well-equipped bathroom Very quiet location in residential Sliema Though equipped with 2 wide-screen TVs - reception was of poor quality Awkward relationship with sister Victoria Hotel - who run the Capua - separate building - when going to bar/ dining room/ use of pool - No B&B/half- board package available - unlike Victoria - upholstered furniture needs recovering (in our room but especially in dining room)
Absolutely loved it, would definately re visit No
view to La Valletta across the bay, very nice stuff, free Harbour tour with a boat for the hotel guests. We stayed at the same hotel for the second time ... but probably the last time too. For the first night we came, we were placed in (I belive so) older part of the building. Now we understand complains of other guests on this page. Lucky for us first in the morning nice receptionist finded the room which we demand in our reservation in newer part of the hotel. Food is really poor quality and I'm sorry have to say kind of low cost for most of it- no excuse for! Even nice stuff can't do a miracle out of awfull salami, susagess and only 1 kind of cheap cheese. One week of eating ham and eggs is too much especially for four stars hotel. During my stay they renovated the restaurant. The substitute place was to small so there were crowdy and caotic breakfasts all the time at any time. How we payed full price I find this high uncorrect. Close to hotel complex new shopping point is just opened which already causes road in front of the hotel noisy and traffic. Wi-Fi is still science fiction for the managers. There is no PC available to the guests even in reception lobby! Realy poor and far from 4 stars!
Excellent sight, offer price per night quite appealing, good beds. Invasive staff (three calls in the room for apparently no reason (check for closed windows, check-out confirmation 2 hrs before time etc), could have phoned from reception). Varied but low-quality breakfast buffet. Bathroom cleanliness improvable. Very expensive spa treatments (higher than most Italian SPAs).
excellent breakfast and splendid seavieuw, nearby means of local transportation easy to reach on foot staf was not very hospitable
The situation of the hotel was fantastic looking over the water to Valletta. Very good for ferry and bus. Variety of restaurants to eat in. Very reasonably priced That we didn't have longer to spend there
We had a garden room which we found nice and quite with plenty of room. We did book a sea view room but as the rooms we had were much bigger we did not ask to change.
booked double room we had a family suite with 2 bedrooms and sitting room food was a bit boring after a week some fresh fruit apples etc would have been nice at breakfast
location was stunning overlooking Valetta, also very convenient for all the buses and boat trips. The breakfast was good and the accomodation most comfortable and clean.Having tea/coffee facilities in the room was a bonus. signposting in the hotel was not great, we had no information in the room what facilities were available and how to find them.
Close to restaurants & shopping The restaurant for breakfast was horrendous, buffet style sub standard food and the worst coffee I have ever tasted. Did not enjoy our stay and would not go back.
very nice place, restaurants were good no
Good location, excellent staff and good breakfast. None
ok apartments , central , shopping -15 min walk for the point ,big new shopping centre - but cleaning and "service" has to be better !
The staff was really welcoming and always pleasant and helpful( but the older man, who was there the first night and had no clue what he was doing), the view from the room was stunning everything was modern and in good condition, free internet in the sea view apartments, but not in the apartments that were a bit further away from the hotel ( but still under the same direction of the hotel) I payed ($$$) for a sea view apartment, but for the first night only got 2 rooms with "wall view". THere was no refund but instead got choices as: one free dinner for the 3 of us, or free drinks, neither was attractive to us( as the buffet food didn't look very appetizing and we were in a group of 15). The beds are all single beds! Why? With no mattress protection, the flat sheets ( they have not heard of fitted sheets yet...)were constantly out of place. Very unpleasant. The kitchen could have some free detergent or at least tea towels.
The service provided was very good and the location was excellent.
Good central location with easy access to local shops bus routes to app parts if the island Poor view from bedroom balcony. Would have been a problem in summer but ok in November!
Great value for money, good service. We had an apartment with a terrible view of rubbish from our window, the shower was just oo small
excellent position, good value for money, clean and modern rooms, helpful staff
compact room and all the facilities were conveniently situated cleaners start work too early
The room seemed either new or newly renovated so that was nice. Our building was connected to the main building on the strand and the alley was a little creepy at night.
Location at Sliema Ferries
very convenient location for buses & ferries to valletta & rest of island. plenty of cafes in walking distance on slema promenade. 2 twin bedroom large for europe. rooftop pool small, unheated & not really inviting. air conditioner a little tempermental
Car Park was great in an area hard to find parking. Staff very helpful. Buffet Restaurant was excellent. Pleasant room and very peaceful. Would definitely stay again.
Courteous & efficient staff, great views across Sliema Creek to Valletta from the Sea View rooms. The hotel is situated on a very noisy main road, traffic noise from 6am to midnight, sometimes later - don't try sleeping with the windows open. Non Sea View rooms only look into an internal courtyard, less noise but a bit claustrophobic. Public areas are fine but some rooms could do with a bit of a refresh before they could really be classed as 4 star. Buffet breakfast is fairly basic as well for 4 star.
Friendly and helpfull personnel It's getting less proper. Bathroom is having black spots, moisty spots, joints are falling of etch. Needs refreshing