The room was clean. N/A
It was very pleasant, our room was clean and cosy and the bed was great. We were told on the website that each of the rooms had freeview viewing in all of the rooms but ours didn't have that feature and were unable to view most of the terrestrial channels.
The room was a good size and very clean. The bed was comfortable. The shower was poor. The water went from freezing cold to scalding hot and took a while for the water to come out. On arrival it was not explained that certain breakfast items had to be ordered the day before. When I pointed this out I was told that there was a copy of the menu in the room indicating that it was my responsibility.
Room were nicely presented and plenty of good quality towels Room was cold when we first arrived (there had been heavy snow) though adequate radiators once turned up soon had the room warm.
Peace and quiet None
Comfortable room, clean and recently decorated. None
Simple no fuss accommodation with a level of confort which was like beign at home for the night. guaranteed a good night sleep.. this survey is misleading. 4 questions is more like 18 or 20. not a fair nad you have just overstepped the mark
Position Clean Good breakfast quiet Price could do to be cheaper
Very good bathroom with powerful shower. Good breakfast Banged head everytime we went down the stairs (no sign!)
Good location, but the road filled with parked cars in the early evening meaning I had to park some distance from the hotel.
No telephone in the room.
The staff at the hotel were very helpful even when a heating thermostat wasn't working and put our room at 28C she was able to move us to a cooler room. The room was large and my only disappointment was that there was only one chair and it was a double room so either my wife sat on the end of the bed or went to bed??? The chair was a straight backed chair again so not much comfort. Hence my classification as business. see above comment about chairs
New and very clean and modern. Good play area for children, but was very rowdy as was unsupervised and seemed to have a lot of children bigger than the recommended size. Poor service on arrival. Booked family room (two adults, two children). But the room only had the travel cot made up, and had to make up the bed our selves for our little boy. Plus as a family room there was no double bed in the room and when the third bed was made was not much room at all. We believe the room we were allocated was a twin room and not a family room. Very poor service in the hotel bar and restaurant, for evening meal and breakfast.
Helpful staff Flies. There also appeared to a large element of learning on the job by the younger members of staff
confusion in restaurant on how to order food after being shown to table by waitress many guests thought it was waitress service and did not realise that they had to go the bar to order food only after a good look round the table we saw the instructions(in red) on the menu holder
Location was OK and the hotel was clean. Hotel very basic, one heater in room, beds not the best and I had a family room and the two extra beds were just matresses on the floor. The breakfast is poor and it took us an hour one morning to get breakfast. It's OK for a one nighter but that's it. I have stayed in better travel lodges
Good value for money. Nice bar with bar food. Rooms are basic but satisfactory.
Hotel staff were very friendly. The room was comfortable. The breakfast was not great.
Very hot, no air con and poor parking arrangements
fantastic photo's of the rooms, looks great from the outside, the discoint looks like a good deal smells of stale water, food really really bad, made by a child, broken remote, noisey, dirty carpets, odd attitude from staff!!??
Location excellent staff helpfful
The only thing pleasant about this hotel was the sleep I had after travelling all day Worst service ever....half the staff dont seem to be capable of their given job
The location The room was smelly and dirty and the towels had make up on them
Room was very clean, the bed comfortable, very central for shopping or clubbing. Due to its location it was a little noisy due to late night revellers, the car park is very small and was full, had to pay to park elsewhere.
no internet access
bar /restaurant modern and reasonably clean Bedroom very outdated as was bathroom. Our room directly above function room, extremely noisy
Nice, friendly hotel centrally located within the heart of Doncaster town centre.
Business meeting Not having a trouser press in the room
excellent room bar and lounge area very comfy breakfast could have been better
The good sized very clean room, comfortable bed. Able to get an early breakfast. No
Lovely Room, everything in room so clean & comfortable. We had to wait at least 5 minutes at reception to check in.
Large clean room. Friendly & helpful staff. Easy to find & quick access to the centre of town (5 minutes drive)
New, clean and everything worked proerly Breakfast: a cooked breakfast for those travelling around all day and don't have time for lunch would be good - even if it could be arranged with the pub next door
The staff were very helpful, the breakfast was very good, and the bed was excellent. We would have brought it home, but thought you would miss it.
Room was ready early and we were allowed in prior to attending a race meeting at Doncaster, which is a nice touch. It is impossible to get a taxi from the hotel to racemeetings on a race day. The hotels location means a long journey for a cab in slow traffic and the 6 taxi firms we contacted all stated this. Bear in mind if off to the races!
Great place to stop over on your Journey. Have allways used travelodge but not any more!
The internet did not work
Very clean & very pleasing Recently refurbished executive room - overall very nice. Bathroom looked plush, however lacked finish - the wooden unit basin mounted was on stood directly on tiled floor with signs of water damage(swollen)also unit maked up due to where the soap has been left, shower head pipe work visible between headunit & wall. Could have done with:- a soap dish, shelf near basin. The only shelf where tooth brush, drink glasses etc could be left was behind the wc not the most hygienic of places.
Fantastic staff, very helpful, always smiling and happy. The hotel is great the rooms are furnished to a very good standard. Bed were very comfortable. Best hotel that I have stayed in for years, don't change a thing. The weather in Doncaster was very cold outside, so glad I was staying in an excellent hotel.
Excellent front of staff - attended a wedding/reception and though that it was very well planned We stopped in room 703 which was one of the refurbished rooms. The room was very comfy and well decorated but I have 2 points regarding the bathroom. No 1 - the stainless steel rubbish bin was rusty and needed to be thrown away. No 2 Whilst the shower is excellent, the water left on the tiled floor is extremely dangerous and had my elderly parents been in the room I would have been very worried about their safety. I think you need to provide floor towels as well as bath/hand towels to mop up the water that comes out of the shower area. Also, the breakfast was really nice but would benefit from the plates being warmed. I would welcome comments from the hotel regarding these points.
I chose this hotel because I was attending an evening function at the hotel so location was foremost priority. Main hotel is excellent for functions and of a high standard - I would have ticked 'luxury' to classify the hotel had it not been for the bedroom. Staff were friendly enough. We were located in an annex bedroom (ground floor off reception). Bedroom was freezing cold - admittedly it was the end of October but didn't expect to have to sleep in coats! Even the carpet was so cold it felt damp. Other issues: Damp towel left on bathroom floor - later realised this is because the shower intermittently dribbled and splashed on floor; room dusty (especially noticable on black lamps); dead spider and bits of paper on window sill so obviously not been cleaned; four holes in one of the bed sheets; mug in bedroom was cracked and chipped. I contacted the hotel manager by email when I got home to advise of these problems so that they can be rectified but a week later the email has not even been acknowledged.
No expense spared with this hotel
hotel room was fantastic and the food was amazing
Clean, good parking, nice size room, comfortable bed. Shower unit loose on wall, constant drip, unable to regulate temperature - too hot. Heating too hot, I tried radiator valve to no effect (later advised that reception could have sorted this out). Lift not working, no help with bags up stairs. Insufficient info in rooms ref heating, tv channels, immediate local area (Doncaster). Poor external signage - we were told this was because hotel is a listed building, we asked for more information out of interest but it wasn't forthcoming.
Convenient location just 10 minutes walk from town centre No cold water - both sink taps ran hot. One tap was coming off the fitting. Bathroom door did not close. Room was very small and claustrophobic. Tatty furnishings. In need of a major refurbishment.
Staff were very pleasant 1) Exterior of the Hotel is poor (Reception area is very modern and well presented) 2) Rooms are very dated and tired.
Lovely interior to the hotel, nice restaurant/staff. In a very good location to the Racecourse and a pub across the road. The shower in our room was at boiling temp and could not be turned down which was very infuriating and dangerous. The staff on Reception had atitude problems and did not make us feel welcome. When I paid our bill and attempted to speak to the lady about the shower she turned away and went about other business with her collegue never glancing back.
Very airy - the restaurant area is well lit - The lounge/bar/restaurant area has been very tastefully used with the space available. Not a bad point just our personal opinion - The night we stayed it was freezing - There was no extra bedding and the wooden floors were too bare - In the summer it may be adequate but not in winter
We were taking a very early flight from Robin Hood airport. Staying at the Ramada took all the stress out of "getting to the airport on time" We just stroled across to the check in desk, then got on the plane. No issues
The Receptionists were very helpfull when I required help to find a tyre firm after having a puncture
The hotel was near the airport and looked good from the outside. Multiple issues including price cheaper on hotels own website.
Clean, warm & comfortable. The main entrance is at the rear. This is not apparent even when entering the car park. It is natural to try and reach the front of the hotel where one would expect to find the reception. But you can't drive there!!! After walking along a narrow path with luggage and a disabled wife we reached the revolving door at the front. This revolves too quickly and bites at your heels - my wife wouldn't even enter it and it had to be 'disabled' for her to get through. We then found the reception at the rear and the adjacent automatic sliding doors. A simple sign in the car park directing you to the entrance at the rear would have saved a lot of hassle.
Internet - ired access strange (Ethernet cable in my room would not connect to my pc). Wireless access in lobby very slow - until I mentioned it to staff then it speeded up. Odd!
New hotel, nice and clean and very friendly staff None
Staff were extremeley good and very helpful
Very clean well run hotel, staff very helpfull. Rooms excellent well fitted out. I considered the bar prices to be slightly on the high side.
Very friendly, Overall it was a comfortable and friendly hotel. The bacon at breakfast was inedible. It was rock hard, must have been cooked and left in a heater for a long while. Not freshly cooked.
Warm, clean at reasonable cost. Breakfast good. Some misunderstanding about room cleaning. Use of a do not disturb sign caused the room to be missed from cleaning and towel changing. Customers should be made aware that this may happen.
a cut above the premier inn next door.
Friendly staff and nice decor. Very handy off the motorway but didn't notice any traffic noise. The breakfast was good but need to remember not included in price. Also quite noisy in the morning could hear alarms and people up and about in the other rooms.
Hotel in a good location close to the a1, lots of parking and very friendly reception staff. Room was very clean. Despite being a double room there was only 1 bedside cabinet which meant my husband had to leave his medication and a glass of water on the floor beside the bed for use during the night. The bed was incredilbly lumpy and uncomfortable. Showerhead did not stay in place when positioned water pressure was really weak & toiletries very low budget also towels were rough and a little threadbare in places. Uht milk had gone off and wardrobe was so badly positioned within the room it was impossible to use full length mirror on the back of the wardrobe door.
the room was very spacious and clean and the staff were helpful and friendly. The location of the hotel is central . the shower
The helpfulness of the staff, particularly in the restaurant Unfortunatley the heat in the bedroom was unbearable all night and unable to open the window. I turned off all of the heating prior to eating dinner but the room temperature was unchanged on my return to the room, this lead to a very uncomfirtable night
Nice hotel , mattress on bed far to soft though
Friendly staff on reception and in the bar.Food at the wedding reception was lovely. No
Reception staff very friendly and welcoming. Was not kept waiting. Clean,comfortable room. Enjoyable breakfast with good choice. Easy booking online. No bar facilities after midnight.
The staff are always helpful and cheerful. The new shower heads still do not deliver a good amount of water.
Clean pleasent environment with friendly staff It wasn't clear when I booked that I would only have a shower available to me
Very impressive entrance. Very helpful friendly staff. Nice location. Excellent service and good breakfast.
Nice people, nice food, quiet room Only complaint; I was kept waiting at reception (which is understandable) but the lady on duty could have made my wait tolerable by saying "I will get to you soon, sir!" Instead of studiously ignoring me.
The friendly staff and car parking. Only the alarm which kept going off throughout the night.
comfortable room although i have stayed in better best Western hotels. Bar open till very late so able to have drink on return. room too warm during night and was unable to do anything about tempreture.
Clean, roomy, freindly staff. Breakfast not very good, okay but not up to the standard of the rest of the hotel.
room and lounge bar area Slow food service and very small portions of good food - wouldn't recommend eating there but would stay again.
Room clean and comfortable. Staff friendly and helpful. Breakfast fast and good. Dinner in lodge nest door unremarkable pub menu
Good breakfast, pleasant room. Well located for the race track (we weren't going there, but many guests were), outside the city center. The vaunted WiFi access never worked. Eventually the staff let me use an antiquated PC behind the reception desk to send an essentiall email, but no one could ever get us a connection from our room or even from the lounge. The staff were very pleasant but unable to help. Clothes fell off the hangers because they have to fit sideways on the hooks.
the friendliestof staff customer care skills excellent the bed but that is down to preferential taste
no comment. no comment
Value for money. Comfortable rooms. The price varies. They won't match the price on reception, that you can book on Internet.
Superior room great with fab jacuzzi. Nice cooked breakfast. Friendly staff. Big soft Super Kingsize bed. Our only complaints would be that due to there being a wedding on on the Sataurday we were not able to get a bar snack til 8pm instead of quoted 6pm and dinner started at 9pm instead of 7pm. Also check out time was stated as being 11am but as we were not being collected til 12 noon on Sunday I asked if we could check out later, which according to the brochure was possible if we paid extra but I was told No and given no reason.
Rooms were clean and tidy. Bathrooms were nice. Function on beneath our room until midnight. very loud despite hotel knowing we had our 3 month old baby staying with us.
The staff were very helpful and friendly, the room comfitable and the breakfast was freshly cooked and delicious
Very large flat screen TV in room. Large bathroom. Plenty of storage space. Room had it's own character. You can see the racecourse from the hotel, it's a only a 2 min walk. There was a leak in the bathroom but this was caused by the people in the room above. The room faced directly on to a noisy roundabout, but we knew about this in advance.
as we were going to the races the location was perfect. the staff were great and we even got there to early for check in but they gave us our room early so we could frehen up for our day out after the races we went back to our hotel to relax and have a couple of drinks in the bar. i was astonished to find that all seating had been removed from the bar to accomidate racegoers, as residents we had to go to our room to sit and relax when we came down later the bar still had no seats so we went straight in to town centre .
Room Customer service was appalling! A wedding party over ran the hotel . we couldn't use bar or restaurant . it was even difficult using the stairs!!! Very noisy.
Everyone treated us with respect and accomodated our every need.
We have stayed at this hotel before as we have family close by and we usually have a very pleasant experience.
clean, tidy and not too warn as some hotels are. Portions of food were huge but very nice.
no shaving plug in my room. no cask bitter in bar
Cleanliness of the room Breakfast
Very nice people, good reception, quick service. Breakfast was very good and served until 10am - much later than most hotels. Television was poor quality - looked impressive but often the signal was lost (including radio). This is a very minor niggle however and did not spoil the stay.
This was a very individual hotel with incredible design in the room.Very comfortable.
Although I arrived late and left early, I enjoyed a very comfortable night and a very good breakfast. Staff on both days were friendly and professional. Ideal business stopover and exceptional value for money.
Complimentary upgrade to Executive Room.
The comfort of the room and the hotel in general; excellent cuisine and good service.
Great location - from Airport and amenities. great atmosphere - an oasis away from the crowds. Not applicable
The restaurant was excellent
Three small comments. 1, I thought the Lady in the breakfast area was speaking to a Dog when she directed us to are table. 2, The picture on the internet was nothing like the room which i stayed in! still very nice but not really £135 worth. 3, Under the left bedside table was somebodys dirty sock which i put in the bin
spacious, luxurious suite with a huge comfortable four poster bed fit for a queen everything was lovely
The room I was given was large and comfortable and was better than I expected. Everything was fine
Comfortable and spacious room, traditional yet modern en-suite and Excellent breakfast
Noise from two wedding parties
Wedding party was very noisy in the corridors till the early hours making it difficult for other guests to sleep.Maybe you do not value normal guests.A very expensive reataurant menu yet my Guest was left with very little choice of a vegitarian meal.I think there was only one very unimaginate main couse item and she had to choose from the starter menu.
Lovely suite with luxurious bathroom. Excellent coffee at breakfast. It ended to soon
noisy car garage and road. The food wasn't that great for its price. Fried breakfast was cold
Provided comfortable accommodation for a brief overnight stay in Doncaster.
It was comfortable, quiet, friendly staff who couldn't do enough to make the stay enjoyable. We will certainly use Sleep Inn again
Clean large room, and close location to football ground The outside look of the hotel, and cans of empty beer near the staff entrance
Rooms spacious - could not fault cleanliness
The bar was reasonably priced and the location was easily accessible. I felt that the staff on reception could have been more welcoming and friendly. They appeared miserable and could not even manage a smile.
Friendly staff, generally pleasant atmosphere, free wifi tacky soap/shampoo dispensers
the cleanliness and friendliness of the hotel
Good clean cheap accomodation
Clean, comfortable easy access More choice at breakfast
The hotel staff at the stables had shown that they had considered the food needs of the relate cohort and effort was put in to show this
Fora budget price it was a decent, clean room, excellent breakfast and frindly staff. Very good valuefor money. Car parking was a little restricted. Perhaps because we arrived late on a day when there was a wedding party at the hotel.
Comfortable bed. Lots of hot water. Well lit desk to work at. Free parking. Poor television reception on limited number of channels (achieved after moving the areial to the top of the wardrobe). Carpet on the bathroom floor.
The birds singing. the parking
the hotel was clean and excellant value for the money. a little suprised that we couldnt get breakfast before 8-30. most hotels we stop in breakfast is from 7-30. so i think they need to be a little more flexible on there breakfast times.
We simply needed a place to stay en route ... and this was perfect; we would return
Nothing We wanted a hotel that is what we expected the notice in our room welcomed us to the Doncaster College we stayed in halls of residence
Poor reception, awful bed
I was very disappointed that the service was poor the last two times that we stayed at the stables. There was no consideration for those of us who regularly ate at the stables, despite many emails and requests we were not allowed to eat in the stables. We stayed at the hotel as a group for 10 weekends and there was no customer loyalty acknowledged.
The attractiveness and cleanliness of the hotel, the restaurant, service and ambience was superb. Could you please send me a loyalty card as I will be using the hotel again next week. There was a lot of noise at 6am, the door at the top of the stairs was continually banging with people talking loudly.
Free drink at the bar for signing up to the loyalty scheme The room. It was very dated and the bathroom had a damp smell in it. A nice entrance to the hotel clearly showing money has been spent on the place, time though to update the rooms. Breakfast didn't have much choice for vegetarians, other hotels offer vegetarian sausages.
the comfortable beds
It was extremely basic. Ate in restaurant one evening and the food was very good Supposed to be an exec room but it was very small. Had to pay for wi fi.
noisy wedding reception late at night
Good menus and restaurant service plus pleasant room Nothing
Reception staff very helpful Bar drinks very expensive
The room was spacious & very clean. It is in a good location close to the road network and close enough to the town centre.
Attention from reception and restaurant staff.
It was quiet and had a relaxed atmosphere
quiet, relaxing ambience bar tariffs too high (but probably no different to other hotels of the same rating)