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Took a chance on hitting the snow just right...that was great. The rest was not so good. Mega $$$ for food and services. Will go back to Utah but not at the Cliff.
We were here for a summer meeting and stayed on as long as possible for some family time. This is a beautiful resort and we enjoyed every minute. The mountain hiking is splendid, the pool is delightful and there are lots of fun things for visitors of all ages. It is a good idea to take it easy the first day or two until the adjustment to altitude is made.
The hotel is nice it is very interesting and the location and skiing is some of the best in the world. The rooms are nice but very plain food choices are limited but good you don t come here to eat you come to ski. My only complaint is the prices are outrageous you have no choice if you want to stay in the canyon so you pay a premium for everything. I go every other year and love the place and just grin and bare it.
Service was great and there is so much to do right out the front door.
Best location and best skiing in Utah. Food is way over priced but who cares. Its all about the skiing. Will stay here again but will pack some food. Had so much snow road from salt lake was closed had the place with 20'' powder.
VERY NICE DESIGN BUT LACKS COZY FIRPLACES FOR WINTER COMFORT. THE RESTAURANT ARE NOT OPEN FROM ALL DAY AND ONE COULD ENJOY THEMSELVES IF THERE BARS HAD BETTER HOURS TO SERVE THE GUEST. VIEW IS OUTSTANDING, WITH GREAT SKI IN SKI OUT LOCATION.
My wife and I stayed @ the cliff last week. We were very happy w/ our room. It was clean and had everything we needed. The room had a coffee maker and small fridge and humidifier which we needed everynight. I suggest that if you stay @ the cliff that you hit a grocery store before you get up to the pass. There is a small store @ the cliff that is big $$$$. The hotel is very tricky to get around. It seems like all the amenties share a different floor. You go from one floor to another and each side of the bldg. The food is just ok. The nightlife in Utah is awful. Go just for the skiing. With all the alcohol laws,it's no Breck or Whistler for sure. If it has'nt snowed in more then 5 days do not go to Snowbird. Everyting gets packed out and bumped. You'll be riding groomers w/ million other people. We found that Solitude was a much better day w/ no snow. I've been alot of places and when the snow is good, Utah is the place. With out snow, it's hard to get what Snowbird really is.
Snowbird arbitrarily cut key exhibition hours for our convention without apology or compensation, which meant lost sales $$$$ big time. Be very careful about making sure terms are confirmed in writing if you are thinking about having an event here.
The Cliff is a beautiful facility in a fabulous location. Rooms are first rate, great beds, TV, etc. Had read other reviews stating problems with WiFi and food services and found those to be on the mark. WiFi was down and I get the impression that this is often the case. Restaurants were open odd hours if at all. The Mexican restaurant served decent food if you could get served. I watched a long line of folks wait 30-45 minutes to be seated when well over half of the tables in the place were empty. Staff was indifferent, bordering on surly. Many places in Utah seem to have a problem with professionalism in the hospitality biz--this was a prime example. There is a reason they sell Ramen noodles and microwave burritos in the gift shop but bring your own --outlandish prices and inexplicably odd hours plague that establishment as well. Would probably go back but would be better prepared to deal with these annoyances in an otherwise fabulous place.
We really loved our stay at Snowbird. The room was perfect with a lovely view to the mountains. Loved the afternoon wine tasting, massages at the Cliff spa, sushi at Aerie. Only complaint would be that there is a lot of walking to get from the lodge to the ski area, the Cliff spa, etc. But they offer free shuttles anytime so even that is really not a problem. We can't wait to go back next year!
It's a great place to stay. Not ski in/out but close enough. Kitchenettes in rooms are useful. Best pow in the US!
Room very nice. Parking was awful - no air conditioning in rooms (did not know ahead of time) - construction going on & if you had patio door open, next door can come right in. Fumes & noise from parking lot construction constant. No restaurant in building & vending machines limited. I would not stay at same facility, again. There was also a bike race our 1st day of occupancy & no place to park & mountain road was closed from 11:30 to 2:30. I was told this when I checked in a 10 p.m. the night before! I could have planned my day differently, had I known.
Snowbird is beautiful. The Lodge is right in the middle of it. This is more of a condo lodge. It's for skiers that are there to ski.
I have spent 4 nights at this hotel during each of the past 4 winters. As far as a pure skiing destination, you could not ask for a better location. Having walk on access to Snowbird and Alta is all a skier could really ask for. If you're lucky enough to get a dump during your stay, you'll be the only one on the mountatin as the canyon road is often subject to closure and avalanche work. The rooms are clean. Housekeeping is excellent and dependable. The pool and hot tub are a great way to apres-ski (**BYOB as long as it's not glass! (The Cliff lodge does not allow this)). Restaurant options are decent in Snowbird Village, but don't expect much nightlife or happy hour. It's all about the snow! Definitely will be back.
Good location, friendly staff. Limited parking in front
The rooms were spacious, clean, well designed and comfortable. Loved everything about the rooms. I would stay in the facility over and over again because of the rooms & facilities. The check-in process took me a half hour even though I had already booked online. The staff was disorganized and poorly trained with the check in procedure. They were dressed like they were part of the cleaning crew. Granted I checked in after 10pm. The breakfast is chaotic. The space where food is served is very small. Dishes were at the wrong end of the service area and so people were going every which way. Food was good. Flow is poorly planned.
we liked the location of the hotel and once we got a room things began to improve. when we checked in they assigned us a room that was occupied. our keys failed to work and it was not a good experience.
The overall look of the hotel, lounge & rooms was very nice. The beds were comfortable. The rooms are quiet. The staff was friendly. Breakfast was tasty. I didn't like that we had to wait for more food to be cooked and tables to be wiped off before we sit and eat.
Our family of 5 fit easily into our hotel room. The beds were comfortable, and there was no fighting from my kids (because everyone got a bed). My kids loved the pool. Although it was quite small, it was big enough for them to play around and have fun. The bathroom was super clean. The shower even looked brand new or unused. The subway tile was sparkling white with no water marks or mildew. The breakfast bar was quite crowded, and I had to wait 20-30 minutes to make a waffle for my kids (there were only 2 waffle makers, and a long line of guests all wanting waffles). The staff did seem quite busy at replenishing the food as it was getting devoured as soon as they brought it out. It just didn't seem like they were set-up to accomidate that many guests on a busy Saturday morning. My only suggestions would be to add a few waffle makers, and more food on busy mornings.
It's was very clean and the staff was very nice. I was very please with the stay. There was no hairdryer in the room.
Nice hotel for the price. Nice location for getting to several ski resorts.
nice, quiet, well maintained, good locaton n/a
The simplicity and cleanliness of the Hotel. It was close to all ammenities and the city.
The clerks registering guests were extremely personable and friendly. Made me feel right at home and went out of their way to see to my needs.
The price was good. The room was dirty dried food on table... hair in the bathroom. Door didn't open properly.
Friendly staff, Washer and Dryer access. breakfast was available although the bread was dry and the milk wasn't cold there were items in the mini fridge from previous occupants, shower head was crusty, and the whole place was muggy and stuffy for October...
Upon arrival, we had to clean our own room... housekeeping never did.
Room was clean, beds comfortable, wifi worked well. All in all, a decent hotel for the price. The only issue I had was the desk chair was stuck on the lowest height which made it hard to work at the desk. The staff told me all of the chairs had this problem.
Loved the price for my stay.
First is hard to find ( I did reservations on line) then finally I got there, they were having problems with their key system. So someone had to open the door for me then I wanted to go out with no keys yet so I had to get someone again to open the door for me. I'm at the room then I want to turn the heater on but didn't work so they came to check it out , basically they just come to the room to tell me what I already knew. I ask for an other room and their answer was the were booked out and the couldn't do anything else for me, it was a cold night. Also I notice that the sprinkler system was leaking water in to the room
Keith at Getaroom was very helpful in getting me and my fiancé to a different hotel when Kayak completely and utterly messed up. The Ramada Draper had never heard of me, was fully booked, and never received my payment. The staff were rude and standoffish, and told me it was my fault. I called kayak and was passed on to Getaroom, which after around half an hour of inane marimba music on repeat, were able to put me in touch with one of their managers. While I was waiting in the lobby, another person came in who had also booked a room at the Ramada Draper with Kayak, and was also told their reservation, and their money, was no where to be found. The manager at Getaroom very kindly put me in a nearby hotel of a different franchise at no extra cost, which was absolutely fine, but the management of the entire situation was diabolical, and clearly far more than a single freak accident.
Friendly front desk service willing to accommodate and help none
Nothing, other than the hotel they transferred us too. No hot water available, dirty room, window that did not lock. There is a door where anyone could come in as they pleased! Unsecure place felt unsafe!!!
Location was great!!
We were happy with the hot breakfast. The manager reception In the evenings was a welcome surprise. The space in the room, a king suite, was nice but would have been nice to have more than one chair at the table. The pool seemed to have too much chlorine.
Very helpful staff, including the GM, who did his best to resolve our problem - booking.com sent a reservation for a wrong room to the hotel. Great breakfast and after-ski snacks, pool and hot tub, good accommodations. 30 mins to Alta.
The staff was incredible. Everything was great.
This guest did not leave comments about this hotel.
Food, friendliness, accomodations No
Very clean room. Quiet location about a half mile from highway. Very comfortable bed. Lots of dining and shipping nearby. I definitely enjoyed my stay and will stay again.
Price. 24 hour coffee, tea. free wifi. explanation of room cleaning service (it's about time). No resort fee (verses Las Vegas...). Quiet location. Breakfast. Breakfast options great overall. Egg sandwich offered on Sunday but not on Monday. Egg tray available both days.
The breakfast.and very clean.super helpful friendly staff
The breakfast was amazing! Best hotel breakfast I have ever had. The pool didn't seem very clean and wasn't very warm.
This guest did not leave comments about this hotel.
Great staff and great rooms No
Cosmetics of the building were nice. The operations. No daily room service. The front desk staff member asked questions that did not make a good impression. It felt as if I was being interrogated. Copy of ID's for whoever is staying isn't good business. It makes the consumer feel untrustworthy and gives off the impression as that as well. The staff needs a better leader or a better business plan.
We found the room to be good enough quality. You could tell they've been updating, and there was a few things that still needed TLC however the room was clean, the beds were cozy, and the staff was friendly. The breakfast in the AM is also a perk. Location was okay, however at night it you could definitely hear traffic, and it really didn't apprear to be the best neighborhood.
The pool was great and the outdoor fire pit was nice
This hotel was beautiful, the staff was super friendly and the location was awsome. I will definitely be staying there again.
No air conditioning - only the fan was working. It was doable so I didn't complain until I checked out. They were very appologetic and seemed anxious to get it fixed.
The location is central to the places I go. Right off the interstate and easily accessible to other major roads. There was also a stop for the front runner within easy walking distance. I didn't use it, but it would be a convenient option for travel. It was under construction. I didn't leave my curtains open because there was scaffolding right outside my window. I would have liked to enjoy the view.
Ambiance of room and location Hotel under going remodel with registration and entry way a nuisance so star level could have been 2 until completed
The location is great. The room was very nice and comfortable. This hotel is in the process of a major remodel. They are doing an excellent job of containing the construction chaos. Once I found the temporary entrance, all was fine.
From staff to breakfast, everything was top notch. Even though the lobby and main floor were being remodeled, everything was great. The rooms had already been redone and were very tastefully remodeled. As a former Starwood employee, I notice small things Not at all. We would stay there again, even if just to see how the lobby turns out.
It was very nice and clean. People were friendly. I could never get the internet to work. It said that I was logged in, but the signal was too weak for me to do anything on my laptop or iPad. We were also a little bit disappointed in the breakfast. They had tons of options, just no protein other than egg
This hotel is under major construction. Yes, they did the best they could to make it a good stay, but had I known about the construction, I would have stayed somewhere else.
The room was very nice and clean!
Great location. Comfortable beds and super friendly and accommodating staff.
The amenities were wonderful and the staff went above and beyond to make sure we had a great experience. The included breakfasts were delicious with many and varied choices. The cookies at the front desk and week-day-evening 'happy hours' were awesome! No
Friendly staff and efficient check in. Rooms were recently upgraded and appearance and amenities were very good. Breakfast was tasty and convenient. The heater ran constantly and was VERY noisy. Couldn't sleep because of that. Towards the end of my morning shower there was not adequate hot water. I had reserved 4 rooms and all of us had the same experiences with noise, restless night and water.
Room was clean, bed comfortable and free bottled water/candy bars. Hotel was under construction. When I checked in they requested a credit card for any incidentals. I was told that their would be no charge against my debit card. A $100 transaction was posted against my account. I called and they said this was a standard practice for the hotel.
Clean room No parking, no info up front if was under construction! Price was rediculous for this location !
It was nice and new and a had a lot of room with a couch in my room. Nothing. It was a great place to stay.
The staff was very friendly and always there for any questions or to request anything. The location was nice and quite. The 12 hour drive to the hotel. Next time I will fly as well. :)
90% of normal expectation for a hotel met. Coffee machine didn't get clean 3 out of 9 nights.
Nice place to stay, for taking a chance on a last minute booking. Appreciated having the indoor pool, with children and cousins on a cold day - it was a hit!
20-25 minute drive to Snowbird ski resort. Very convenient to tons of shopping and restaurants too. Breakfast included boiled egg and bacon along with usual continental breakfast items. Very affordable.
The location is close to the Events Complex where we attended a show as vendors. The room was clean. The staff was friendly. The breakfast room was always too crowded for comfort. The room door would not latch on it's own. Letting the door shut on it's own wasn't enough. A good push or tug was needed to lock the door. From the Interstate a U-turn is required to get to the hotel. It's not easy when pulling a trailer or driving a larger vehicle.
The rooms were very clean. The staff was friendly and the breakfast was really yummy. My kids loved the pool. Free WiFi is always good. The beds were horrible!! The mattresses are so old, they're sagging in the middle.
The staff was nice, the room was very clean, the coffee was good, we appreciated the experience. They even provided a roll away bed for the 7 yr. old child in our family group: Senior mother, adult daughter and son, and daughter's 7 yr.old daughter. Nothing.