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The food is amazing. Great quality, freshness and selection. The room was disgusting. The carpet had dozens of stains, it smelled like smoke, the bathtub leaked, the AC didn't work and the one blanket on the bed was scratchy like an old bath towel. Overall the property was old and dingy.
The staff were so helpful and friendly! The location was amazing. The food was very good, and there was lots to be had! Our rooms were comfortable, and we're surprised with chocolate covered strawberries upon arrival! The music was great! We would stay here again! There was some remodeling going on, so it was a bit loud. It would have been nice if they had not remodeled during the meal hours, since there was a lot of drilling going on. Also it was a bit dim inside. It felt like the lights could have been turned up a bit.
nice environment, relaxing atmosphere, nice activities and facilities slow room service staff, and room cleanng each day was not thatgood to match its star ratings
We were very pleasantly surprised at the excellent quality of the food. Your salad bar in particular was creative and very fresh. We were also very pleased with the responsiveness of the staff, who really did make an effort to solve any problems that came up, and they did it quickly and with little fuss. The "all you can drink" benefit does not match the family nature of the hotel. Also, the pools close very early. We did a lot of day tours and would have enjoyed a swim in the pool when we got back, but they were always closed.
design of the hotel's area, its restaurants and the behavior of its staff with travelers.
Friendly staff, nice enviroment, big trees and squirrels everywhere, the food was average, special restaurants were better,all rooms are garden room.. There was a bad smell in the bathroom, they cleaned it again but the smell didn't change, that was very bad. the balcony door had to be repaired.
We lucked out playing computer roulette and got excellent end-of-season rates for this splendid all-inclusive resort. Particularly liked the idea of a quiet pool because other resorts have only the loud music pool. The variety of food and restaurants and views is superb. The staff goes out of its way to make you feel pampered and special. Stay away from the Turkish Bath. Rates high. I got chilled waiting for my soap massage and my wife was groped during her massage. But they're not officially connected with the hotel, so that experience shouldn't reflect on Kustur Klub itself.
Everthing inculding dinner. drinks and beer is free. Swimming pool and near beach are also good!
very good animation team, confort and food, nice activities for the kids. they are not really 5 stars services
We booked this hotel because it is first and foremost for kids. They have the freedom of grand buffets three times a day with alternatives for fixed menus at separate restaurants that one needs to book and alcohol is included everywhere. There are a lot of activities at the pools, waterslide and beach with other activities guided by super enthusiastic staff. The hotel is self-contained with few reasons to explore nearby other than to go to Ephesus. It's really like a summer camp and, again, only for families like ours, with young kids. The food was so excellent, particularly the breads, fresh-baked throughout the day, that it was surprising that the fish restaurant served three kinds of fake Japanese fish paste molded into fake crab, fake scallops etc. I suppose it fools some people, but it is a dip in standards. There are a lot of rules and timings that one needs to be aware of from the outset, or you can miss booking a place at a restaurant, changing your beach towels, or using some of the facilities. You need to check carefully and plan.
Almost all of the staff were very nice [see below] Out of control, manic entertainment staff who felt obliged to fill every silence with noise and childish games. Also complete lack of any international brands of alcohol, and wine that was an insult to Turkey
THe fact that it was all inclusive and the beautifull setting
Was too noisy with the entertainment programs. Mostly suited for families with kids.
Pools were very cold. Food was average at best
Everything was wonderful starting with food, entertainment, atmosphere, music and the hotel staff. It was an excellent experience and we spent a very nice holidays!