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Notice on arrival (late) saying key in room. Room was behind key coded locked door - no explanation of how to get the key code. Spent 10 minutes with help of residents trying to get access
Good choice of food, rooms comfortable, near the motorway, service good spoke enough English Although near motorway directions could have been clearer
The gastronomic restaurant was superb, the menu and standard of food was simply astounding. It compared very favourably with a two Michelin star restuarant we had dined at earlier and at a fraction of th cost. The noise of other guests returning late at night.
Facilities for our requirements were excellent. All staff were very good at meeting our needs. None
Good clean and comfortable Useful if there was a fridge in room/tea/coffee facilities
Nice and dedicated staff.
Location - Booking process - Quality of the accommodation and the food Restaurant a bit snubbish?
charming garden - nice people - closed parking earea - thus ideal for stays over night and no need to empty the car fully it was not a three bed room as booked - the third bed was beyond the table and had to be pulled out in order to be used but then no further space was left to get in or out also of the other beds.
Bedroom was lovely, very clean and large, with very large clean bathroom Very narrow entrance to car park a bit daunting!
Peaceful and quiet. Very cheerful and helpful staff Very hot in the rooms. Air-conditioning did not seem to be efficient
WirelessInternet conection and convenient space in the room, higher then the france standard
Friendly and helpful staff, clean room with air-con, great food in the restaurant, private parking on site (beware, narrow entrance though!)
Very cosy atmosphere, friendly staff. The staff understood a little English, but did not speak that much.
Right in the heart of Solaize, very helpful staff, clean and modern rooms with good car parking.
Friendly & competent staff. No
Conforatable and clear room. We had a excellent dinner.
Brand new Hotel next to airport!
Wonderful facilities and great location. I had an early morning flight, and with young kids, being near the airport was very important. It would be nice to be able to drive a private car to the hotel instead of parking at another terminal and then walking over. I was informed that only taxis could make drop offs at the hotel.
New Hotel with all facilities in excellent order. Restaurant was very good None
Room, bed, No information about the Hotel's number phone when booking. I must call the Nh hotel in Nice to know the number phone.
desighn of room was very nice they took money for minibar from my account which i didn`t use(it happened when I already left a hotel)...but after my pretension money was returned back
Excellent hotel for airport transfer. Good connection to the city by tram, but very poor connection to other parts of the region. We visited an international trade fair there and public transport was poor. Taxi very expensive and no shuttle service.
My flight out of Lyon was cancelled by the airline and moved to leave from Paris. Despite knowing a week in advance, neither Active nor the Hotel were prepared to bend the non-refundable policy. I understand that's the policy, but there is in every opportunity the choice to adjust the policy given particular circumstances. I did not cancel the room out of my own choice, the airline made the choice for me. In my many years of travel experience most places with high standards of customer service would have refunded the money for the unused room, despite the policy.
Beautiful and well appointed room. Pleasant -- convenient -- close to airport. No wireless internet access. Only available for short period in the lobby. Restaurant was a bit pricey so we chose to eat at the airport.
included mini bar, dinner at the restaurant was good, room was very nice light at desk did not work
Room service food (lasagne & cheese selection) was good and at the right temperature. 1. There was only 1 set of towels in the bathroom so we had to wait over half an hour after calling reception for another set to be delivered. 2. There were no cups or mugs or coffee sachets for the in-room coffee/tea making facility.
basic & clean. Good for a one night stopover but not for a long stay. Resaurant very nice
Very friendly and helpful staff. Great location for travelling through this area of France. Food excellent & good value for money. Good wine list. (If the French can't cook or have good wines, who can?)
friendly staff the position is not so good and I found the hotel a bit expensive considering what they offer
good location for one night on a trip to the cote d'azur.
Lovely hotel situated ideally for us travelling to the South of France. Friendly staff None
It's guaranteed value as it's a chain - it was clean and the food was good. All in all very good value for money as it's not very expensive
Only hotel available at Pollutec Exhibition Far from Lyon Centre. Taxis around 50-60 €
Good staff, good location (near the airport and Lyon st exupery station), shuttle bus available to airport
I arrived late to the hotel (10pm) and the staff was very helpful when I told them I had to drop off my rental car at the airport. They sent their shuttle over to the airport and picked me up which really made things simple for me. Staff was very friendly and attentive to my needs. The hotel was nice overall and I have no complaints - like most hotels in Europe the rooms seem small in comparison to what I can expect in the US. Overall great stay for price and location!
Helpfullness of the staff
Location Shuttle to airport never came - we had to take a cab. Air conditioning unit in room was broken/extremely noisy.
Close to airport. Clean and basic comfort. Was there in time of national strike but staff was friendly and efficient.
It is close to the airport
Close to the airport, spacious rooms A little too pricey
Flexible check-in and early breakfast. I had problem with the shuttle bus. The bus went earlier to the terminal than the normal schedule and I was left waiting over 35 minutes for the bus. After a hard working day this is unsatisfactory and I will have to question future use of the hotel.
So close from the airport, very quiet and clean, friendly staff Quite easy to take the navette from the hotel to the airport, but complicated the other way round. The signs in the airport made us wait at the wrong place
Welcoming, good dining room and good food, good shuttle service. Information not quite clear regarding parking facility
Location and price It wasn't clear where to catch the van, breakfast was not included, bar was not open after 11 when I arrived.
We have appreciated the modern design of the hotel and the style of the room. The personnel was very helpful and the breakfast was excellent. The hotel is brand new and very clean. I would recomment to stay in this hotel if you need a stop over for catching an early plane at the nearby airport. It is not easy to find the way to the airport if you cross the small village nearby
Great location near to the airport and just off the highway, clean comfortable rooms, responsive desk personnel, easy secure parking. Could use more wall outlets, even in the bathroom with ground-fault interrupters. Shower is quirky in the French way, no possibility to stand under the hose-tethered showerhead and not get the floor heavily puddled with water because of the tiny, inadequate glass barrier ment to block spray.
No food or drink available on Sunday evening.
Clean, comfortable, efficient, modern, excellent safe parking! no
It was clean and efficient.we only stayed overnight for our return flight from Lyon
locality and simplicity no tea making facilities in the room
Very convenient, close to the airport and near to the highway. The room was very nice and I can't think of anything that I missed except my wife.
Close to airport and Eurexpo / large , clean room /parking Restaurant closed during weekend
Excellent room and location for business trip Be aware that the Free shuttle service from the airport (even if agreed a couple of days in advance..) is not working. I had to take a taxi instead.. Bad service and communication concerning just this service.
owner from Italy and very gentle, not as other French owners.
in summer rooms are too hot. no aircooling system and also in cold weather it is not possible to turn on heater. if it is not enogh cold out side the heater does not work
Took personal interest, friendly, welcoming, accompanied us to restaurant. BBC news on for us. Fab
Friendly welcome service . This is nicely renovated hotel, well managed. Superior rooms are good . Attention to details is good .Good value for money.Suitable for business use .WIFI working in the room which was the furthest from reception.
The Cleanliness and the hotel staff( the owners) Just the location it's away from the center but i
The staff were extremely friendly and helpful at all times.
Easy hotel, with good advice, quiet environment and good breakfast - good value for money none
Excellent family atmosphere, and great people running the place.