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The staff were great. Very helpful and friendly.
Helpful staff, comfortable room,... There was no soap in the bathroom! Not at all helpful for washing hands. There were sachets of shower gel, but soap is rather more essential. The doors also closed quite noisily, and sometimes had to be pulled hard to shut - not great for a good night's sleep.
The hotel staff was very kind and helpful. Very important point for me.
Used contact lenses on the floor.
breakfast. quiet room. secure parking smelly curtains. tv not working
Clean and spacy rooms, big parking place, good accessability from motorway. No minibar and no bar in the hotel itself.
1. Very welcoming reception staff who also gave clear driving directions to a local venue. 2. Modern decor of room - particularly liked the open plan/sliding door to en-suite which gave a big feel to room whilst still being practical in forming a division for modesty No particular issues
Very good Hotel. All perfect.
Great modern rooms with a fantastic bathroom and shower, in a complex on the edge of town with a casino, 3 resturants and a night club, well sign posted and easy to find
Very kind and attentive staff. Rooms are well designed and functionnal. The open bathrooms gives a luxury look. Breakfast is above average French standard breakfast.
Excellent value. Very pleasant staff
Room, bathroom,breakfast Nothing!
Excellent room facilities - decent size and fabulaous bathroom; it was great to have a real bath!! The prices of drinks was on the high side
Clean, patrolled carpark, good restaurants. Good value, especially if you don't sucumb to the gambling! (You pay up front for your stay!) Truly excellent breakfast. This place is unexpectedly hard to find as called Hotel Casino on booking.com's website but in reality it is called Hotel PPPasino using their logo on all signs around the town. Try putting that in a Tom Tom!
great room, big bathroom, restaurants (4) casino and a terasse nothing
I think this is a way above average hotel. It is more than clean and comfortable and we liked it very much. Staff were also good but it took a long time for someone to return to the front desk to check us in. Other than this we would stay there again. See above.
My stay was extended due to auto repairs, the staff was most welcoming, very friendly and most accommodating. Loved the use of the hotel outdoor pool, and the convenience of their restaurant. Would prefer to have had air conditioning.
Clean comfortable rooms, close to the motorway, ideal when travelling to and from the channel
The staff was very friendly, the rooms were superb, calm and good beds and linens. the shower was difficult to use
the room available was smoking only...v nasty smell
Only one front staff and so sometimes need to wait for check-in / out because a lot of people are waiting.
Conveninec to the Auchan across the road, where good food was available. The lunch we had on the Saturday by the poolside was marred by two things: a rabbit appeared to drown in the pool and none of the hotel staff paid any attention to this. The club sandwich was terrible, a lone rubbery slice of chicken breast looked measly and was inedible. My wife said the fruit salad was good.
Very clean, friendly hotel with a good restaurant. Hotel serves Madras curry with semolina which was bland.
Good comfortable hotel at the right price €59 per night. Free wifi as well. We didn't eat there but if you do, avoid the Chinese restaurant round the back. Awful!!
Great Stopping point - an hour into France off the chunnel/boat. Clean, comfy rooms and quiet. We will use again. Clean travel cot for baby and freebie treats for toddler.
The hotel is very well located being next to the main Paris-Bruxelles A2 highway. I had an excellent lunch at their restaurant. No complaints
The hotel appears to be relatively new and everything is clean and streamlined. The receptionist was welcoming. 1. The address booking.com gives on the website is not the address required for the SatNav. I would strongly recommend that you accommodate this not unusual situation on your website and reservation confirmations, I.E. give the formal (mailing) address and the actual street address. In the case of this hotel, not even the city is correct. The hotel is actually in Rouvignes, not Valenciennes. I found a sign for the "Aérodrome" in the city, followed it, but then the signs ran out. I rang the hotel and the receptionist gave me the correct address. This situation adds unnecessary stress to business travel. The receptionist told me I should have referred to the Novotel website, but then I don't need to book via booking.com...
good spot, very close to highway so excellent for one night break, breakfast was good.
Good food and bedding Sweeming pool was one of the reason for choosing this hotel, but it was not open during our stay (broken), next time need to verify it with hotel during a reseravtion.
The bed and the pillow was not comfortable , too soft - the room was stuffy as there was no airconditioning working - in the morning, check out was manned by only one person with a queue of business people
the quiet room and friendly staff
Good location for the traveller on the road (1-night stopover) in vicinity of autoroute. Clean & spacious room although mentioned as having airco in room, it is a central system that can't be adjusted from the room. it is not sufficient to cool the room at all during summer.
Good basic hotel and service was pleasent ! The location was not the best.
The restaurant provided a good meal and when the wifi didn't work we were given a cable for access via the phone socket. It was in the right place for us and we were able to get to places we wanted to see. The separate toilet was very cramped and my husband found it difficult to close the door when he was using it, because of the size. The bed had two matresses, the one on my husband's side being ok but the one my side was extremely uncomfortable which caused me sleeplessness and pain.The heating fan was very noisy and the instructions on the controls inadequate. I would not use the hotel again
The room to the frontside was noisy (traffic).
good meals and very nice room and facilities
Functional motel-style and easy to find. We enjoyed our overnight stop on route to Germany. Rooms were a bit small but comfortable.
Good food. Good internet connection. Good location. Breakfast was very basic.
A very efficient and adequate hotel chain formula, especially for people who like a bit more than basic services. For such a low price, it delivers extremely good quality food in the restaurant (dinner and breakfast) and a room with avery good bed and sanitary amenities. Also wifi access is even included in the price. For arriving on a bicycle this hotel was not clearly not well suited. To park the bike inside the room is not really an issue if you are a solo traveller, but reaching the hotel is not without danger as the roads in the last 5 km are clearly meant for driving by car.
Main building area (Rewception / Breakfast room) is well appointed and clean. Rooms not particulaly nice.Stains on carpet and matressess far to thin.
Adress in internet not sufficient for dor to dor gps. During winter, rooms are cold not sufficient heatable. Internet connection in rooms, no operating manual available.
Quality, soundproofing, and cleanliness Sign posting/directions.
This hotel has all the essentials for travelling on a budget and in need of a simple place to stay for an evening or couple of nights. There is a grocery store within a 2 minute walk and also restaurants within a 5 minute drive.
Good location, large room, looks like freshly built.
Good room size and furniture/fixings. Circulation areas good/good early breakfast times & good breakfast especially egg/bacon.Good car parking.All staff met ( reception & cleaners courteous and efficient. Signage on roads and booking advice for locating could be improved.
We thought the hotel was impressive and in an ideal situation for the businessman and leisure person alike We arrived at 1730 hrs on Sunday to find the reception desk unmanned and a notice telling us to press a button on the base of the phone which we did but no-one appeared. When we phoned the hotel number all we got was a recorded message telling us that the hotel desk was manned 24/7! We waited over an hour until a cleaner turned-up who went and found the receptionist who arrived without a word of apology, had difficulty in finding our reservation on the computer and as we discovered subsequently booked us into a single room and our friends into doubles. Everyone else treated us well thereafter but by then the damage had been done and we would recommend that the hotel look at its process for covering rest periods and ensure fully experienced receptionists are employed on Sunday afternoons
The rooms are spacious, clean, and comfortable. Location is great if you have a car.
Ease of use and price No hot food at breakfast available exept for one spoonful of scrambled egg. At a cost of 6 euros I think this is not acceptable. Have stayed here on previous occasions and have been satisfied with the breakfast. The person in charge had a take it or leave it attitude. If I use this hotel again I will certainly leave it.
Close to the highway, made for a good overnight stop. Good value for money. Clean, good sized rooms. Breakfast could have been better.
really impressed by size of room ,really comfortable
Excellent soundproofing, bearing in mind it is next to the motorway and a very busy rail line, we were not distubed.
Bathroom ceiling and walls were almost completely covered with black mold, even in the guestroom there was mold on the wall next to the window. Towls and bed cloth were sticky from moisture. Bathroom lamp was not working properly even I asked to replace it the evening before. Receptionist did not speak English or any other European language.
The diner was really bad. The menu looks ok, but the way prepared does not even look or taste like food. Me and my wife both ordered diffirent plates, but both where not tasty.
Pretty good value for money, good location and easy to find. Both bedroom and bathroom was clean and comfortable. Could do with some refurbishment. Pleasant staff but they could smile a little more...it makes such a difference...and costs nothing. (Just a constructive comment)
Very close to the motorway, the inhouse restaurant is also very convenient. Breakfast is ok. no minibar facilities
Fair enough for one night But it had that 'truckers stop' atmosphere
Breakfast was good value Cleanliness could be improved
Very central when you travel to South of France and come from Scandinavien. Relatively easy to find and cheap As told I only miss a complete adress to the GPS in my car
Ease of access from Motorway. General attitude of staff. Limited menu for evening meal.
It was basic but clean and served its purpose. It was good there was a restaurant on site for an evening meal and breakfast. I booked this hotel because it said there were triple rooms and an extra bed could be added. I booked 3 triple rooms and 3 extra beds for 12 of us however this hotel does not offer this anymore. Luckily we had travel cots for the children to sleep in.
staff and food excellent, easy acsess to motorway. Will be using again as overnight transit stop.
Accomodation was ok as awaited
If possible I always choose Campanile Hotels. Things are not complicated there and the staff is friendly and helpfull. My colleages complained about the lack of shampoo in the bathroom.
Breakfast had to taken by 9.00
staff it was difficult to find, directions from the main routes would have been good
Clean and bright with friendly staff and surprisingly good food in the restaurant. In a very commercial part of town, just off a roundabout on an business park/industrial estate type area. Not noisy at all, but not picturesque by any means.
The staff was most attentive, friendly and caring. It's little details only but I liked that they remembered my name when I came for dinner and really had the well-being of their guests at heart. The rooms had recently been refurbished and were quite comfortable. A nice little hotel, would use it again. The food was not great French cuisine but it was tasty, well presented and the choice was good.
A refurbed hotel, so one of the new style Campaniles, with a wicked shower room and demisting mirror. To be honest, it was a great place to stay.
Staff friendly, new interior
Pleasant chalet style rooms with tea/coffee facilities, good shower, nice balcony, trees around and a sense of privacy When we booked, we were told that the room would sleep 4, it did not. Fortunately we had a camp bed with us. Breakfast was expensive and we did not take it. Right by the main railway line to Paris (but trains did not keep us awake). Directions to teh hotel were plain wrong. Found teh hotel by chance and good signpost reading bu passengers in teh car.
all was OK, at the beginning was there cold.
It was relatively easy to find. The member of staff on duty in the morning did not seem interested when we reported that the guttering immediately outside one of the 2 rooms that we were in leaked very noisily through the night, causing us to have a very poor nights sleep and flooding the area outside the room.
The room was clean With space to move around in. The breakfast could have been more choice for the money.
The bedroom was a delight. Large comfortable bed abd pillows. I found the shower controls difficult to operate because the symbols on the face of the shower were invisible to me with poor eyesight (I don't wear glasses in the shower!) and I had a few cold surprises until my wife was able to help.
The cold buffet breakfast was nice did not receive my requested wake up call, was told no room for extra day stay but went to room and booked on line with booking.com.
Excellent staff, superb food, easy parking, building full of charm.
Nice restaurant, and nice breakfast facilities
Tranquility. Restaurant Difficult to find from map.
Restaurant is excellent for dinner. Breakfast a little sparse.
Lovely location. We were in the building next to the manor (which was beautiful!). Excellent breakfast. Room was simple, but large and clean. We had a lovely stay.
the address of the hotel does not on tomtom and the road signs of hotel are wrong so it is diffucult to find the hotel and please change the address on the internet
The location is in very nice grounds The service at breakfast was lacking with various items on the buffet not being replaced very quickly (if at all)
Freedom to come and go, spacious room, good value for money. Broken tiles and dirty bathroom (floor and corners)
Staff was excellent. Comfort room I booked was just refurbished. Other than the smell of new paint, very comfortable
Hotel staff was always polite, and trying to assist for an enjoyable stay.
Staff were helpful. Restaurant was good, good service.
The structure of the room and the cleanliness, the fact that they gave the room before 03;pm
Clean, comfortable and helpful staff.
We liked the ambiance and the friendliness of the staff. The Front Desk and Restaurant staff wre very helpful and provided good service.
The Hotel location was good, the staff were very helpful and could answer every question i asked, The private car park was difficult to use therefore i found myself using the street parking and continually have to buy parking tickets.
I appreciate good service and good location of the hotel; i.e. it was ideal for a business trip.
Location (100 m from TGV station).Price. Room size. Decoration (old style). Noise when the next room is being cleaned at 8 am
a very old house.. everything old.. but.. but.. exceptional friendly stuff..
The castle, the park, the serenity, the breakfast (although not included in the price), the clubhouse. The the breakfast was not included in the room price.
Very friendly staff! We were 1 hour too early for checkin, but the reception received us without any problems... The restaurant is really good! We asked for a small version of the menu and this was no problem. Great garden!!! Room was very nice.Breakfast is normal (3 different kinds of bread, some jams, 2 kinds of cheese, ham, cereals, a lot of fruit, 2 kinds of juices) Outside of the hotel it is not that nice. But then you can go to valenciennes or the forest...
the food There was no staff and no food, no drinks for the evening.There was not one other person in the hotel but we.
We loved the peace and tranquility of this gorgious chateau with its moated grounds. Excellent food, very friendly staff and unforgetably the magnificient romantic powder blue prestige suite. Our friends recommendations were spot on, we were sorry to leave.
People were nice and very helpful. Our room was not clean flies were all over the floor. The hotel is too expensive for what it offers.
Very Quiet in picturesque surroundings. Comfortable room with character. Excellent food and extensive wine list.
Pretty hotel with an interesting herritage. The staff were helpful and friendly. The grounds were enchanting and delightful to walk around in the late evening. The food was not as good as one would have hoped given the setting.