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staff, service, location, value for maney
The receptionist was very helpfull. The empty building that one can see from the balcony of the room.
Friendly, helpful staff. Nice view on the mountains and the village off your own balcony, clean room and sanitary. Good value for money. Without your own transportation your are stuck way above the village.
My stay was very brief, arrived late, left early. No comments. Rooms were cold, tile floor, would have given an impression of warmth if carpeted.
Great service very friendly and helpful and the view from the restaurant was quite simply spectacular Nothing
The hotel staff was very friendly and made our stay most pleasant. Had a great time in the bar watching World Cup Football with one of the members of the family owned hotel. It's a long downhill walk to the main part of town.
Friendly staff, nice venue with a wonderful view on the mountains.
Very nice family owners, good food.A paradise for smokers.
Very friendly and helpful staff, nice view, good food, clean room, good value/price.
Nice and helpful staff. We even got a bottle of wine called Rezia when our stay was over. That was really kind!!! The room was a bit cold.
The hotel was beautiful and nestled in a small town in the mountains. The room had a beautiful view of the mountains. The staff were helpful despite the fact that we spoke no Italian. They show themselves as a hotel with a hot tub and pool and spa, but don't mention that it is 15E per person to use the pool and hot tub, not included like it would be in North America.
staff was friendly and very accomodating when we asked about gluten free product. Beauty Therapist was nice tool. Secure parking (outdoor) available, but no parking garage. Use of Wellness area, or even just the pool is over priced. EUR 15 for one day! Room was rather dark and gloomy, but very spaceous!
The warm and welcoming atmosphere. The convivial and exceptionally helpful staff, particularly teh restaurant staff who could not have done enough for us. They really went out of their way to accommodate our two young children at mealtimes.
It was the worst night in a hotel ever. We were in a room right next to the train station that was active all night. Neither of us slept at all.
The location was perfect! Right across from the train station! Perfect for catching an early morning train through the stunningly beautiful Bernina Pass. We had a wonderful dinner there and a great breakfast!!
1,Morning buffet was wonderful! 2, Good location (just in front of the station) 3, Clean room and bathroom.
We particularly liked the uniquely furnished suite and its quiet location. It was quiet, private and most comfortable. The reception staff were also very helpful to us as foreign language speakers and this was also very much appreciated.
Tirano is a good stop-over for the Stelvo Pass; hotel is central in Tirano, next to railway station Very noisy next to station, started at 5:30am. Room we had was basic, nothing like the elegant rooms in the internet gallery
The hotel is across the street from the train station, making it very convenient. The front desk does not open until 7:00 in the morning, so one cannot check out of the hotel to catch, say, a train leaving at 6:10. The floors are hardwood rather than carpeted.
The hotel had an excellent location in the main square next to the Bernina Pass train station, very good for those travellers doing the Bernina train ride. There was no food available after 8 p.m. anywhere.
Every thing was ok. None of my credit/debit cards would work; no other problems with cards during week away!
The staff were pleasant and the restaurant (dinner) was good. Continental breakfast was fine. Very close to train station which was very convenient. Option to pay for secure parking was good. Ability to book a family room was good (double and bunk beds) but the room was in need of redecoration Mould on the bedroom and bathroom walls. Bedroom quite noisy due to water pipes from other rooms running through room walls.
Unfortunately we only stayed one night at this hotel, but it was fabulous and I would definitely go for longer next time. There is a huge range of different indoor and outdoor spa facilites which are amazing and all included in the price. What could be better then relaxing in one of the hot tubs in the sunshine, overlooking the alps. The staff were all friendly and very helpful. The food in the main resturant in the evening was excellent. The breakfast menu was abit more limited than in some other hotels, but still a good choice and the hotel seems to concerntrate on doing simple things to the highest standards and cooked food is available on request. Although the hotel isn't cheap you come away feeling that it was excellent value for money
An incredible hotel in the most breathtaking of locations. Not cheap but worth every penny to experience the level of luxury on offer. The spas is incredible set against the dramatic back drop of the mountains. The rooms are great (if a little small) and are incredibly comfortable. The service is first class. We stayed over my birthday and whilst we were down at breakfast on our first morning they put a gift and card in my room - they had worked this out from my passport details. An incredibly simple touch that impressed hugely. All front desk staff went out of their way to give us information to make our stay better. We couldnt eat in the hotel restaurant as it was full but were sent to the sister hotel Bagni Vecchi and it was great.
warm atmosphere,gentleness and readiness to help from staff none
Varied breakfast good for Italy! Had a room at the back of the Hotel it was a bit dingey.
I liked the location and nearness to the train station for the Bernina Express. The staff spoke only a few words of English. The waitress/waiter were invisible and it took over 30 minutes to get water when they finally realized they had a customer. Very, very poor service.
the location of the hotel is great, it is what you expect from a 3 star hotel. It is simple and gives you what you want for a good price. Nothing special no luxury The towels are thin and the bathroom is small.
The hotel service was professional and everything went very smoothly. Good breakfast, ok look. The hotel is a bit old and the equipment of the cheaper rooms little old and destroyed, but of for short stay.
Hotel staff were very pleasant and helpful. Lovely breakfast. Secure parking. Our room was situated next to a public car park and the dustmen turned up at 6am to empty the bins. A bit noisey with bumps and crashes comming from within the hotel in the late evening. Hair dryer was not much good.
We enjoyed the high standard of accomodation and comfort offered by the hotel both in our suite and also the lounge. The hotel staff was very attentive and friendly.
Comfortable hotel in a beautiful setting. Very friendly and accomodating staff.
Excellent room and very cordial staff. No
A smart, clean hotel with stunning mountain views. Friendly, helpful staff. A limited menu for the restaurant, but very good food. Secure garage parking if needed. A decent size room with pine decor. On a fairly busy road. Whilst not a major problem, the traffic noise was a shame when using the balcony.
Very friendly reception. Location (but please see also the negatives). Beautiful exterior, and well maintáined interior. Very good breakfast. Very good location in the winter time, when the windows could be closed. However, in the summer time the location isn't ideal in my opinion. The hotel is virtually located in a street intersection with quite a lot of traffic around the clock. There is no A/C. So when the outdoor temperature is high it could be quite noisy if you've got a room facing the street.
Underground parking. Friendly and attentive staff.
Location, friendly staff, excellent rooms, jacuzzi
Nice hotel in wonderful place. One of best in Italian Alps. Breakfast menu was very basic.
close to town centre - modern clean and well appointed - friendly helpful staff certainly as good as any 4* I have stayed at in Italy if not better. diner in the half board option wasn't as good as local restaurants
Very helpful staff. Great location. Wonderful dinners each night in the restaurant. Not really anything I can think of.
Nice setting The food was awful. Service was very poor too.
Hotel staff were very helpful and polite. The location was excellent, opposite the main thermal baths, it also provided a garage for parking, and free shuttle to the ski lifts whenever required, even after check out. The hotels own Sauna was broken when we were there, but the main baths were right opposite so it was not that important.
bed it is not comfort for me. hotel have not stacionar internnet point
Near a terme, golf,histrical center.The dinner of HB wonderfle with lot of vesitable and tipical dishes.Sauna and jaggie is free.
The staff was very kind and the dinner really good
Great facilities, especcially their sauna with the greatest ever jacoozy I`ve dealed with. Friendly stuff. Nice breakfast. Good location for us, as we found it as a last minute chance for New Year Eve. night near Livigno. Relatively expensive (but the jacoozy is worth it : ) ). Terrible for parking in the winter. when the snow falls, it`s impossible to get out.
Extremely friendly and helpfull staff, good location for who's looking for relax and quiet, great wellness centre. The hotel is in the middle of nowhere. You need to have a car to reach Livigno and Bormio, although there are buses, but not so frequent.If you like quiet places that's beautiful
nothing really hotel staff was not friendly at all. The hotel was totally empty but in spite of that they did not accept to give us a room on the floor I specifically requested in my reservation. The "wellness centre" was closed....the swimming pool dirty and clearly not being used for ages....the whole centre was smelly, dirty and definitely needs repainting. I don't see how somebody can consider this as a 4*..
The hotel location was superb with fantastic views. The room was small but very comfortable with a balcony and wonderful views. Friendly and welcoming staff.
The staff was so kind and helpful. Warm jacuzzi after skiing, wellness center. The room was really well-equipped and qualitative.
- Nice view - No any infos in hotelroom, restaurant was not open in evening, There was one guy who did all works, breakfast was poor (no cheese or ham, only bun and jam). Intenet using was quit expensive (maybe for location )
The staff were very friendly and efficient, and there was a wonderful family feel to this relatively small hotel. Location was excellent in terms of being close to some great mountain hikes.
The staff were very friendly and attentive to meet our needs. Most patient given our inability to speak any Italian !!
Nice luxuries in the room, friendly/helpful staff, spacious feeling, big bed.
Very pleasant staff, clean spacious room, good shuttle bus on demand to ski slope, easy walk into town, no problems with parking. Lovely leisure facilities however there was an extra charge of 15 Euros for use of sauna and steam room, which seemed a bit excessive.
The staff were fantastic, the decor was wonderful and all in all the hotel was faultless.
renovated room deluxe, located close to Bormio centre
hotel is cleaned and furnished..location is excellent,very near centro bormio..and staffs are nice.. we didnt know that can book the terme in the hotel if they can ask for that would be better..breadfast is ok if more choice would be excellent..
Wonderful hospitality. They took care of our every need.
It was clean and nice and the room was a good size. It was close to the town centre and you could ski directly to the hotel which was great. The accomodation was a bit basic - not very cosy and homely. We had to keep asking for the temperature to be turned up in our room and we didn't have any towels! The staff didn't volunteer information and weren't very good at telling about the skiing facilities - we had to find it out for ourselves. We were also very disappointed that you had to pay for the leisure facilities - that was not made clear when we booked the accomodation. Also there were no bins in the bathroom.
This hotel has excellent facilities and friendly staff. It is in a beautiful village. TV reception in the rooms was not consistent for all channels.
spacious room, location close to ski slopes, nice modern newly built, good food, kitchenette in the room, parking in the in-house garrage welness centre - very nicely built, but zero service and visibly in saving mode - in swimming pool only few lights on, jets switcheded off, eventhough officialy open till 9,00 pm, you have to leave shortly after 8,00 pm, the temperature in sauna hardly reached 80 C instead of 95-100 as usual
Nice new hotel, great facilities Location - going up the hill every time swimming pool charge is too expensive
we liked the room - good materials, clean space, surroundings, good breakfast, quitness of the hotel
A really clean excellent hotel with excellent facilities. only one night stay whilst touring but really enjoyed and the staff were friendly and very helpfull.
- Big and nice rooms, modern facilities, good restaurant. - Terrible managament, very arogant waiters, lack of welcoming approach! The worst experience I ever had.
Service and staff were wonderful and very accomodating!
Tranquillita', pulizia, posizione. Molto rilassante in mezzo a montagne bellissime. Colazione potrebbe essere piu ricca
Modern well equiped hotel, clean rooms. Fiendly and helpful staff. At the time of my visit the restaurant was not in operation due to the fact it was preseason.