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Hotel was clean, staff is very friendly. Ceiling was leaking in the bedroom for 3 days before it was fixed but it got fixed.
Location Over the week-end there was no hoovering or cleaning done. Unacceptable.
Comfortable beds, great hotel staff, good breakfast
The man at the reception is very kind. Breakfast usually starts at 7, but he prepared it at 6;30 as I had early departure. I will choose this hotel if I come back to this town.
Staff were very nice and once we found the hotel we discovered it had parking. The hotel like the city itself was nice but I suspect it had seen better days.
Good Location No Tea Coffee Facility in the Room
the old style with modern confort
Our stay at this hotel was very pleasant and relaxing. The staff were most helpful. We ate in the hotel Brasserie where the food was excellent and the service was superb. The young lady who served us at dinner was courteous, professional and extremely attentive.
The staff was excellent and the service was excellent to. I really enjoyed my stay at the hotel.
Very welcomnig owner (Gilles)and staff serving good food in the evening and an excellent breakfast wiht local honey and jams and cheeses. The person traveling with me is disabled and Gilles helpfully changed our room from 2nd to frist floor (there is no lift). Large rooms, more like a suite. Good value for Switzerland. No
The staff were charming, the food excellent and the location (in the centre of the old town) perfect. The hotel/brasserie was part of the local community which was a real bonus.
The breakfast was good
Rooms were very clean tidy and well equipped. The televesion was slightly small for the size of the room
The staff was very nice and personable. The provided great area attraction suggestions.
Friendly greeting, room, restaurant, short walk to most of city
Although this hotel looks unpromising from the outside, it is actually a very nice place to stay; warm and welcoming. I had an excellent, spacious room with a very comfortable bed and a nice bathroom. The breakfast was very good too, and served in a 7th floor dining room with panoramic views of the surrounding countryside. On the morning I was there it was snowing, and the experience was quite magical. Excellent value for money and just a few steps away from the railway station.
Die Zimmer sind gross, die Lage Zentral, Personal freundlich. The rooms are large, the hotel is centrally located and the receptionist is friendly. Badzimmer ok, aber klein und nicht auf dem neuesten Stand. Zudem war Duschvorhang verschimmelt. Bathroom ok, but small and could use some renovation. Also, the shower curtain was moldy.
The hotel is very close to the station, efficient check in and there is a beautiful 7th floor terrace for breakfast. A bit expensive for the quality (not renovated - old) Internet doesn't work in all of the rooms.
Helpful and friendly staff and very good location for public transport from La Chaud de Fond. Slightly tired 70s look and feel
Free internet service. Facilities too old. No front desk staff after 9pm.
Close to the train station, quiet at night, no noisy guests No eggs on the breakfast menu
The location of the hotel, although well away from any of the main tourist spots was perfect for our purposes. Neuchatel and Interlaken are both within easy reach and Lake Geneva is less than an hour away by car. The drive up to the hotel gives beautiful views across Lake Neuchatel. While we did not eat dinner at the hotel, the atmosphere in the bar was good. To get to our rooms, we had to pass through the proprietor's living quarters which were in quite an untidy state and a little off-putting. This did not give a good first impression but, once we saw how good our rooms were, those first impressions were soon forgotten.
the food was nice and the price reasonable.the room as a good size and clean.But on the 2nd floor and no help or lifts to take the bags up to the room. No room service.
clean, calm, nice room, good value restaurant closed, no possibility to get water and snack (no minibar)
The restaurant in the hotel was closed! I did not get this information in advance. The only restaurant was 5 km away.
The Hotel is located in a lovely hilly surrounding. A very quiet and pleasant place to stay. The Hotel wasn't very clean in itself, since a family lives around. However the room cleanliness was acceptable. Maybe this was due to we being at the place in the low season.
we were welcomed like family and given 5 star treatment the owners are really very special people and their kindness knows no bounds you must have your own transport
Old fashion & quality of the breakfast