Quiet surroundings and easy to locate in the town The lack of professionalism at the staff - problems with paying by credit-cards !
Good location for town and ski facilities. Comfortable, relaxed atmosphere. As with many of the hotels in this region, the decor is dated, but has a certain charm.
language was a small problem. With no english spoken at the hotel, and my very little german. Onlyto be expexted though!
Location, polite staff, clean acceptable room, hot showers. Room was cold till 8 pm, but soon got warm.
The location of the hotel is excellent for the access to the ski facilities. Very friendly atmosphere, my favourite beer (Staropramen Dark), tasty food. Perfect place for the weekend on skies.
Charging 3% for the use of credit card
The service was very good. The hotel also has a good standard of luxary. It is well situated for making trips to other places in the Harz. No Complaints.
We have stayed at this hotel before and always found it to be most suitable for a relaxing holiday with lots of walks with our dog in the nearby forest. N/A
Location of the hotel to the Harz mountains. My wife and I stayed at the hotel and were dissapointed with the facilities. Considering that it wasn't peak season when we stayed, and the hotel wasn't full, the hotel could not offer us any treatments from their wellness package. They were fully booked up because they only had a few staff that were working in the wellness centre.
Extensive facilities including swimming pool, sauna, games room etc. excellent breakfats. Reasonable price
evening buffet in hotel no bathtub in the room
Good location for exploring the area. Good parking facilities. Restaurant very good, menu varied. No tea/coffee making facilities provided in room.
We had been very delighted by the hotel, it was very clean and charming. The room was quiet a nice one and the breakfast was fantastic. There was no mini-bar in the room, which is not very common in a 4* hotel! For the dressingroom in welness area, you need a coin to get your stuff closed up in a safe-deposit box, the clue is, that it's written nowhere and you find out when you already in swimwear...
Excellent breakfast, nice pools, pools open till 22:30, one is warm enough for young children, food in restaurant is good. Beds comfortable, free baby cot, highchairs in restaurant, play room. Air in swimming pool area, esp. showers, cold. Footpaths near hotel are cleared of snow in winter, so no walk with small children possible near hotel, must use car (no sledge possible, and toddlers will slide on slush and fall into mud). Room service menue not very good.
Nice quiet hotel. Excellent value for money, fantastic buffet breakfast. No tea or coffee in the rooms, chipped glass display in foyer, no bath in room - very surprising for a 4 star hotel.
The indoor pool was amazing! And if it'd been warmer, we'd have used the outdoor one too. Such a nice town too! The steep climb up to it.
the reception staff attitude was rude upon both registration and check out. they seem like the guests really bother them.
The staff were all pleasant the view from our room was fantasticand although some might think it a little pricey it was excellent value
The quiet location was lovely. The pools were a blessing in the gorgeous hot weather. The reception staff were very helpful and friendly. fortunately we didnt prebook the parking at 11 euros per day. The hotel will provide a car pass for the car park down the hill and although it's a bit of a climb up the hill (for the unfit!) worth the saving.
The facilities were very good. I think that the breakfast was very expensive. I do not think that one should have to pay to park. There should be a printer available for guests and free internet access.
The staff were extremely helpful when we asked to amend our stay at the hotel The buffet menu in the restaurant
The five course dinner in the evening was exceptionally good and the service as well.The swimming pool was excellent with no horrible pool chemical smell.
Very nice location in Harz mountains The hotel is nice, but rather old, needs renovation
Very big (large 2 room apt) living space and bedroom. service was outstanding! Great location for making day trips in the Harz. The staff were very helpful and having small children was not a problem. It had everything we needed for our stay. Pool could have been warmer!
The staff were very helpful and friendly. A good choice of food on the menu. The carpets in the room were very dirty, old and worn. We would have liked a lounge area to sit comfortably as a family.
The Staff was friendly ,helpfull . we enjoied the Restaurant in the Hotel with good local cusine and good pricing. We will try to go back for another Trip to the area.Also Great is that Pets are welcome to the Hotel at no extea Charge.
Fantastic location for skiing on wurmberg/town slope and ice rink. Good food in restaurant and friendly, family orientated staff. Late breakfast available. Homely and right in the centre of restaurants,shops etc but still quiet. Good parking Some breakfast items were not topped up so choice at the end of service was limited. Would have liked more variety of fruit at breakfast. Small reception lacking meeting space or lounge for groups.
The food in the hotel is excellent, the staff are always very friendly and helpful but it does help if you speak German as hotel staff do not speak much English. This was not an issue for us. The hotel is on the edge of a small town next to a quite busy road. This was not an issue for us as we had a room on the opposite side of the hotel
Clean, comfortable room. We had a nice view. A friendly, quiet hotel.
Excellent location. Staff were very friendly and helpful. The hotel was very clean and tidy. All in all a wonderful visit.
Nice environment, good infrastructure. It's a small, very comfortable hotel run professionally as a family business. Highly recommendable. None. Everything was perfect
Good location for skiing and access to the town's other facilities. Clean and good value. I would recommend it and stay.
Practically everything:Sufficiently comfort room, good breakfast, friendly 'staff' (=owners), good location, nice surroundings, quiet nights, place both for car and bicycles. Our room had too narrow access to wash-basin
The rooms we booked were ideal for our situation, travelling with elderly parents. The breakfast supplied was varied and substantial, and I would certainly recommend this Hotel.
This is a rare occasion that I comment on a questionaire but our stay was so good that I have made the effort...... Mr & Mrs Jurgens were the perfect hosts. They were hospitible and respectful. The food was outstanding. Braunlage is a fabulous Harz town, and the Bremen Schlussel made it made our stay all the better. We hope to stay there again next year, room availability permitting. No hot beverage-making facilities, but we were lent a kettle so we still could make a nightcap!
Staff were very helpful. Decor (carpets etc) could do with an upgrade.
The location of the hotel was fine for the outings & mountain walks that we undertook. Very poor standard of cleanliness throughout the hotel. Bedroom was not cleaned, beds not made for 3 of the 5 days of our stay. No sink plug in bathroom. curtains too short in bedroom. Shame really as the location is really pleasant & access to the Harz Mountains in easy reach.
personal touch i expected an outside pool
Everything was oké, except the room was very dusty.
Nice family hotel/pension, personal care, convenient location (quiet, but close to town center) Soap or shower gel are not supplied, the "public free parking" is on the street and it may not be really sufficient when the hotel is full
Rooms are well thought out and modern. Functional and clean with bright and warm decor. The location is good for local ameneties and shopping. Access to cable car and other attractions is good. Quiet location off main street. Service was poor and staff elusive, but friendly when in attendance. Breakfast was basic and not replenished regularly. Room was not ready on arrival as reservation was not picked up after booking through this site. Would recommend with some caveats.
Quiet, clean room, fair breakfirst, friendly owner.
Pleasant room and balcony
very friendly people
Very friendly family-owned hotel. Excellent service and food.
Real warm welcome. Very quiet. Big room and good bed. Good breakfast and good regional food. We spent a very good time in this region and family Tronnier is really nice and attentive to make your stay as plaisant as possible. No push to spend more money at the restaurant. For foreigners, it will be interesting to translate menu at least in English and if possible in French.
Skiing, hiking, enjoying Poor heating in rooms on arrival; very dry air inside.
Very friendly and helpful staff. Excellent family room. Large breakfast with bread, ham, cheese, pate and eggs. Short walk to the town centre. No problems with the hotel; for information only. The pension is about 500m from the ski lift. It is a difficult walk in ski boots. The car park at the ski lift is €4 per day.
Only german speeking staff.
Good location, at walking distance to center with restaurants/bars but far enough to have quiet surrounding. Good breakfast.
The room was clean even though the bathroom could be better. There was nothing traditional and cosy in this hotel. There was a strange smell in the hotel and in the room. The bathroom was ancient. Breakfast was poor, there were four slices of ham for the four guests of the hotel. The owner didn΄t even bother to be there at breakfast time, fortunately we paid when we checked in and we didn΄t have to wait for her. We never saw her again since we checked in.
Very close to ammenities and attractions. Owners very friendly and helpful. Excellent breakfast and afternoon tea provided.