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Very friendly family-owned hotel. Excellent service and food.
Real warm welcome. Very quiet. Big room and good bed. Good breakfast and good regional food. We spent a very good time in this region and family Tronnier is really nice and attentive to make your stay as plaisant as possible. No push to spend more money at the restaurant. For foreigners, it will be interesting to translate menu at least in English and if possible in French.
The service was very good. The hotel also has a good standard of luxary. It is well situated for making trips to other places in the Harz. No Complaints.
Good location for exploring the area. Good parking facilities. Restaurant very good, menu varied. No tea/coffee making facilities provided in room.
We had been very delighted by the hotel, it was very clean and charming. The room was quiet a nice one and the breakfast was fantastic. There was no mini-bar in the room, which is not very common in a 4* hotel! For the dressingroom in welness area, you need a coin to get your stuff closed up in a safe-deposit box, the clue is, that it's written nowhere and you find out when you already in swimwear...
Location of the hotel to the Harz mountains. My wife and I stayed at the hotel and were dissapointed with the facilities. Considering that it wasn't peak season when we stayed, and the hotel wasn't full, the hotel could not offer us any treatments from their wellness package. They were fully booked up because they only had a few staff that were working in the wellness centre.
Extensive facilities including swimming pool, sauna, games room etc. excellent breakfats. Reasonable price
We have stayed at this hotel before and always found it to be most suitable for a relaxing holiday with lots of walks with our dog in the nearby forest. N/A
Excellent breakfast, nice pools, pools open till 22:30, one is warm enough for young children, food in restaurant is good. Beds comfortable, free baby cot, highchairs in restaurant, play room. Air in swimming pool area, esp. showers, cold. Footpaths near hotel are cleared of snow in winter, so no walk with small children possible near hotel, must use car (no sledge possible, and toddlers will slide on slush and fall into mud). Room service menue not very good.
Nice quiet hotel. Excellent value for money, fantastic buffet breakfast. No tea or coffee in the rooms, chipped glass display in foyer, no bath in room - very surprising for a 4 star hotel.
evening buffet in hotel no bathtub in the room
The facilities were very good. I think that the breakfast was very expensive. I do not think that one should have to pay to park. There should be a printer available for guests and free internet access.
The five course dinner in the evening was exceptionally good and the service as well.The swimming pool was excellent with no horrible pool chemical smell.
The quiet location was lovely. The pools were a blessing in the gorgeous hot weather. The reception staff were very helpful and friendly. fortunately we didnt prebook the parking at 11 euros per day. The hotel will provide a car pass for the car park down the hill and although it's a bit of a climb up the hill (for the unfit!) worth the saving.
The indoor pool was amazing! And if it'd been warmer, we'd have used the outdoor one too. Such a nice town too! The steep climb up to it.
The staff were all pleasant the view from our room was fantasticand although some might think it a little pricey it was excellent value
The staff were extremely helpful when we asked to amend our stay at the hotel The buffet menu in the restaurant
the reception staff attitude was rude upon both registration and check out. they seem like the guests really bother them.
Very nice location in Harz mountains The hotel is nice, but rather old, needs renovation
Very big (large 2 room apt) living space and bedroom. service was outstanding! Great location for making day trips in the Harz. The staff were very helpful and having small children was not a problem. It had everything we needed for our stay. Pool could have been warmer!
The hotel was comfortable, well located to explore the Harz region and welcoming. We had a great view from our hotel window! I would describe the hotel has 'traditional and charming' but with all the facilities you would expect. The breakfast was good and it was certainly worthwhile eating in the hotel - the food was home cooked and filling - just what you need after a days exploring! The hotel is dog friendly, the cleaning staff even left him little treats on his bed just like the chocolates they put on our pillows! Great touch.
Excellent breakfast, dinner and service. Big and comfortable room with a very nice view to a little pond and landscape. Staff in the restaurant was super!! Glutein free food is available and it was really good.
We took our breakfast and evening meals in the winter garden, they were all to a very high standard. Top food at a good price. Very poor childrens play area. Nothing for younger children.
To put it straight - I will never go again to this place. If you dont speak German, please dont make the mistake of going to this place. 1) there was not even a single soul who could speak english. My mistake in assuming that there would be one being a 4 star. 2) lady at the reception did not even understand that I had booked two rooms for two nights and it took me lots of time to explain this. 3) they did not even show the basic courtesy to say that restaurant closes at 9 pm and after my dinner when i was trying to order the dessert at 9.05, they said it is closed. Wherever I have been before, they come and alteast inform you that they are closing and whether you want to order something more.
It was more than the description -- everything was clean, breakfast was incredible, the wellness center was superb, the sauna / swimming pool was not really crowded -- and they had free wireless internet! (I think the description should say this... that was almost a deal breaker for me.) So we were very, very satisfied and think we are coming back!
Nice comfortable hotel with a great pool and spa facilities. A very helpful English speaking lady at the reception desk who found a dentist for me during my stay. Nothing
A beautiful location and very high quality rooms/facilities and breakfast selection. The staff were very friendly and helpful. It was very peaceful and as there were only 18 rooms, it was not at all crowded. The swimming pool and sauna/wellness facilities were great. The hotel was also close to the ski slopes and the town. sometimes it was difficult to find staff to answer queries/serve in the bar etc and you had to wait a while.
The location of the hotel was fine for the outings & mountain walks that we undertook. Very poor standard of cleanliness throughout the hotel. Bedroom was not cleaned, beds not made for 3 of the 5 days of our stay. No sink plug in bathroom. curtains too short in bedroom. Shame really as the location is really pleasant & access to the Harz Mountains in easy reach.
Staff were very helpful. Decor (carpets etc) could do with an upgrade.
The food in the hotel is excellent, the staff are always very friendly and helpful but it does help if you speak German as hotel staff do not speak much English. This was not an issue for us. The hotel is on the edge of a small town next to a quite busy road. This was not an issue for us as we had a room on the opposite side of the hotel
The staff were very helpful and friendly. A good choice of food on the menu. The carpets in the room were very dirty, old and worn. We would have liked a lounge area to sit comfortably as a family.
Fantastic location for skiing on wurmberg/town slope and ice rink. Good food in restaurant and friendly, family orientated staff. Late breakfast available. Homely and right in the centre of restaurants,shops etc but still quiet. Good parking Some breakfast items were not topped up so choice at the end of service was limited. Would have liked more variety of fruit at breakfast. Small reception lacking meeting space or lounge for groups.
The Staff was friendly ,helpfull . we enjoied the Restaurant in the Hotel with good local cusine and good pricing. We will try to go back for another Trip to the area.Also Great is that Pets are welcome to the Hotel at no extea Charge.
Only german speeking staff.
Skiing, hiking, enjoying Poor heating in rooms on arrival; very dry air inside.
Very friendly and helpful staff. Excellent family room. Large breakfast with bread, ham, cheese, pate and eggs. Short walk to the town centre. No problems with the hotel; for information only. The pension is about 500m from the ski lift. It is a difficult walk in ski boots. The car park at the ski lift is €4 per day.
Location, polite staff, clean acceptable room, hot showers. Room was cold till 8 pm, but soon got warm.
Good location for town and ski facilities. Comfortable, relaxed atmosphere. As with many of the hotels in this region, the decor is dated, but has a certain charm.
Quiet surroundings and easy to locate in the town The lack of professionalism at the staff - problems with paying by credit-cards !
The location of the hotel is excellent for the access to the ski facilities. Very friendly atmosphere, my favourite beer (Staropramen Dark), tasty food. Perfect place for the weekend on skies.
Charging 3% for the use of credit card
language was a small problem. With no english spoken at the hotel, and my very little german. Onlyto be expexted though!